1、 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 聯(lián)想網(wǎng)站服務(wù)頻道簡(jiǎn)介聯(lián)想網(wǎng)站服務(wù)頻道簡(jiǎn)介L(zhǎng)enovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 2,自助:驅(qū)動(dòng)自動(dòng)安裝與修復(fù),隨機(jī)軟件自動(dòng)安裝與修復(fù),智能機(jī)器人.1,網(wǎng)站整體介紹與注冊(cè)流程3,

2、幫助:電腦故障報(bào)修,在線互動(dòng)咨詢(xún),預(yù)約送修Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 網(wǎng)站整體介紹注冊(cè)登錄區(qū)活動(dòng)專(zhuān)區(qū)驅(qū)動(dòng)與配置查詢(xún)信息與政策查詢(xún)咨詢(xún)與維修快速通道Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 網(wǎng)

3、站注冊(cè)流程選擇“新用戶注冊(cè)”為了享受更多個(gè)性化服務(wù),建議先進(jìn)行注冊(cè).同時(shí)注冊(cè)也是收集用戶信息,分析用戶行為,并將來(lái)的服務(wù)模式積累經(jīng)驗(yàn)與數(shù)據(jù)支持Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 網(wǎng)站常用功能模塊注冊(cè)按照提示輸入相關(guān)信息，選擇“立即注冊(cè)”按鈕Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidentia

4、l Lenovo Confidential Lenovo Confidential 網(wǎng)站常用功能模塊注冊(cè)請(qǐng)正確填寫(xiě)“用戶信息”，此部分將寫(xiě)入CC系統(tǒng),點(diǎn)“確定”完成用戶信息注冊(cè).Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 2,自助:驅(qū)動(dòng)自動(dòng)安裝與修復(fù),隨機(jī)軟件自動(dòng)安裝與修復(fù),智能機(jī)器人.1,網(wǎng)站整體介紹與注冊(cè)流程3,幫助:電腦故障報(bào)修,在線互動(dòng)咨詢(xún),預(yù)約送修Lenovo | 2008 LenovoLe

5、novo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助:驅(qū)動(dòng)自動(dòng)安裝與修復(fù)點(diǎn)擊驅(qū)動(dòng)自動(dòng)安裝與修復(fù)按鈕Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助:驅(qū)動(dòng)自動(dòng)安裝與修復(fù)輸入對(duì)應(yīng)的主機(jī)編號(hào)Lenovo | 2008 LenovoLenovo Confident

6、ial Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:驅(qū)動(dòng)自動(dòng)安裝與修復(fù)驅(qū)動(dòng)自動(dòng)安裝與修復(fù)選擇“我同意”并選擇下一步Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:驅(qū)動(dòng)自動(dòng)安裝與修復(fù)驅(qū)動(dòng)自動(dòng)安裝與修復(fù)系統(tǒng)會(huì)自動(dòng)搜索設(shè)備管理器中設(shè)備信息,并根據(jù)硬件信息進(jìn)行安裝相應(yīng)驅(qū)動(dòng),安裝請(qǐng)

7、點(diǎn)“下一步”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:驅(qū)動(dòng)自動(dòng)安裝與修復(fù)驅(qū)動(dòng)自動(dòng)安裝與修復(fù)修復(fù)完成后,重新啟動(dòng)電腦,即可完成驅(qū)動(dòng)自動(dòng)安裝Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:隨機(jī)軟

8、件自動(dòng)安裝與修復(fù)隨機(jī)軟件自動(dòng)安裝與修復(fù)點(diǎn)擊 “隨機(jī)軟件維護(hù)”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:隨機(jī)軟件自動(dòng)安裝與修復(fù)隨機(jī)軟件自動(dòng)安裝與修復(fù)點(diǎn)擊隨機(jī)軟件維護(hù)鏈接輸入對(duì)應(yīng)的主機(jī)編號(hào)Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Leno

9、vo Confidential 自助自助:隨機(jī)軟件自動(dòng)安裝與修復(fù)隨機(jī)軟件自動(dòng)安裝與修復(fù)選擇下一步,IE提示是否安裝控件,請(qǐng)選擇“安裝”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:隨機(jī)軟件自動(dòng)安裝與修復(fù)隨機(jī)軟件自動(dòng)安裝與修復(fù)選擇 “安裝”即可安裝隨機(jī)軟件,選擇“卸載”可以卸載掉本機(jī)已安裝的隨機(jī)軟件Lenovo | 2008 LenovoLenovo Confidential Lenovo Co

10、nfidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:智能機(jī)器人智能機(jī)器人進(jìn)入“智能機(jī)器人功能”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:智能機(jī)器人智能機(jī)器人請(qǐng)輸入主機(jī)編號(hào)進(jìn)行登錄Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidenti

11、al Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:智能機(jī)器人智能機(jī)器人提問(wèn)區(qū)根據(jù)用戶輸入的問(wèn)題,檢索的相關(guān)方案常見(jiàn)問(wèn)題:系統(tǒng)中最常見(jiàn)的問(wèn)題與方案我最近問(wèn)過(guò)的問(wèn)題:用戶最近的提問(wèn)智能引導(dǎo)區(qū)Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 自助自助:智能機(jī)器人智能機(jī)器人如果問(wèn)題屬于硬件故障,機(jī)器人會(huì)自動(dòng)將用戶信息轉(zhuǎn)到網(wǎng)上服務(wù)工

12、程師Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 網(wǎng)站常用功能模塊2,自助:驅(qū)動(dòng)自動(dòng)安裝與修復(fù),隨機(jī)軟件自動(dòng)安裝與修復(fù),智能機(jī)器人.1,網(wǎng)站整體介紹與注冊(cè)流程3,幫助:電腦故障報(bào)修,在線互動(dòng)咨詢(xún),預(yù)約送修Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential L

13、enovo Confidential 3.幫助:電腦故障報(bào)修選擇“電腦故障報(bào)修”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 幫助幫助:電腦故障報(bào)修電腦故障報(bào)修選擇“我同意”,并輸入主機(jī)編號(hào)選擇“電腦故障報(bào)修”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidentia

14、l Lenovo Confidential 幫助幫助:電腦故障報(bào)修電腦故障報(bào)修輸入“故障描述”和報(bào)修相關(guān)信息,選擇“提交”按鈕,即可完成報(bào)修申請(qǐng)(如是網(wǎng)站注冊(cè)用戶,將自動(dòng)帶出用戶報(bào)修信息)Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 幫助幫助:在線互動(dòng)咨詢(xún)?cè)诰€互動(dòng)咨詢(xún)請(qǐng)先注冊(cè)(登錄)Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential L

15、enovo Confidential Lenovo Confidential Lenovo Confidential 幫助幫助:在線互動(dòng)咨詢(xún)?cè)诰€互動(dòng)咨詢(xún)選擇在線互動(dòng)咨詢(xún)Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 幫助幫助:在線互動(dòng)咨詢(xún)?cè)诰€互動(dòng)咨詢(xún)?cè)诰€互動(dòng)咨詢(xún)的工作時(shí)間為周一至周日9:00-18:00,若在服務(wù)時(shí)間,即有工程師接入chat服務(wù),若不在工作時(shí)間,系統(tǒng)會(huì)提示更換時(shí)間Lenovo | 2008

16、 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 幫助幫助:預(yù)約送修預(yù)約送修點(diǎn)擊”進(jìn)入”Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 幫助幫助:預(yù)約送修預(yù)約送修系統(tǒng)會(huì)提示登錄,輸入網(wǎng)站注冊(cè)的用戶名密碼即可進(jìn)行登錄,注冊(cè)方法參考前期演示Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential Lenovo Confidential 幫助幫助:預(yù)約送修預(yù)約送修選擇需要送修的產(chǎn)品選擇所在地區(qū)與服務(wù)此區(qū)域的服務(wù)站選擇期望送修時(shí)間,綠色為可以預(yù)約,紅色為預(yù)約已滿Lenovo | 2008 LenovoLenovo Confidential Lenovo Confidential Lenovo Confidential Len