（Railwaypassengertransportservices）鐵路旅客運輸服務內容文字：≥16號層級序號

一、1.（1）01①（Codeforservicequalityofrailwaypassengertransportation--CodeforsafetyandorderofEMU）鐵路旅客運輸服務質量規范—動車組安全秩序規范相關知識Therelevantknowledge二、服務設施（Servicefacilities）三、安全設施設備（Safetyfacilitiesandequipment）四、電器設備（Electricalequipment）五、廚房電器（Kitchenappliances）一、安全管理制度（Safetymanagementsystem）六、執行車門管理制度（Implementdoormanagementsystem）七、安全標志與安全乘車規定（Safetysignsandregulationsonsaferiding）八、運行安全等（Operationsafetyandsoon）鐵路旅客運輸服務質量規范—動車組安全秩序規范目錄DirectoryCodeforservicequalityofrailwaypassengertransportation--CodeforsafetyandorderofEMU安全管理制度01.Safetymanagementsystem防火防爆、人身安全、食品安全、現金票據、結合部等安全管理制度健全有效。一、安全管理制度SafetymanagementsystemFireandexplosionprevention,personalsafety,foodsafety,cashbills,jointDepartmentandothersafetymanagementsystemsaresoundandeffective.服務設施02.Servicefacilities二、服務設施（1）出、入動車所前由車輛、客運人員對上部服務設施狀態進行檢查,辦理一次性交接;（2）運行途中發現上部服務設施故障時,客運乘務人員立即向列車長報告,并通知隨車機械師共同確認、處理。(1)BeforeenteringandleavingthedepotThevehicleandpassengertransportpersonnelshallcheckthestatusofupperservicefacilitiesandhandleone-timehandover;(2)DuringoperationIncaseofanyfailureoftheupperservicefacilities,thepassengerstewardshallimmediatelyreporttotheconductorandnotifytheon-boardmechanictojointlyconfirmanddealwithit.Servicefacilities安全設施設備03.Safetyfacilitiesandequipment三、安全設施設備各車廂滅火器、緊急制動閥(手柄或按鈕)、煙霧報警器、應急照明燈、防火隔斷門、緊急門鎖、緊急破窗錘、氣密窗、廁所緊急呼叫按鈕及車門防護網(帶)、應急梯、緊急用渡板、應急燈(手電筒)、擴音器等安全設施設備配置齊全,作用良好,定位放置。乘務人員知位置、知性能、會使用。Thefireextinguisher,emergencybrakevalve(handleorbutton),smokealarm,emergencylighting,firepartitiondoor,emergencydoorlock,emergencywindowbreakinghammer,airtightwindow,toiletemergencycallbutton,doorprotectivenet(belt),emergencyladder,emergencytransitionboard,emergencylight(flashlight),loudspeakerandothersafetyfacilitiesineachcarriageareequippedwithcompleteequipment,goodfunctionandpositioned.Thecrewknowsthelocation,performanceanduse.Safetyfacilitiesandequipment電器設備04.Electricalequipment安全使用電源,正確使用電器設備。電器元件安裝牢固,接線及插座無松動,按鈕開關、指示燈作用良好;不亂接電源和增加電器設備,不超過允許負載。配電室(箱)、電氣控制柜鎖閉,無堆放物品。不用水沖刷車內地板、連接處和車內電器設備。四、電器設備Safeuseofpowersupplyandcorrectuseofelectricalequipment.Theelectricalcomponentsshallbeinstalledfirmly,thewiringandsocketshallnotbeloose,andthebuttonswitchandindicatorlightshallworkwell;Donotconnectpowersupplyandincreaseelectricalequipmentrandomly,anddonotexceedtheallowableload.Thedistributionroom(box)andelectricalcontrolcabinetarelocked,andtherearenostackeditems.Donotwashthefloor,connectionsandelectricalequipmentinthevehiclewithwater.Electricalequipment廚房電器05.Kitchenappliances餐車配置的微波爐、電烤箱、咖啡機等廚房電器符合規定數量、規格和額定功率,規范使用,使用中有人監管,用后清潔,餐車離人斷電。五、廚房電器Microwaveovens,electricovens,coffeemachinesandotherkitchenappliancesequippedinthediningcarmeetthespecifiedquantity,specificationandratedpower,andareusedinastandardizedmanner.Theyaresupervisedduringuse,cleanedafteruse,andthediningcarisseparatedfrompeopleandpoweredoff.Kitchenappliances執行車門管理制度06.Implementdoormanagementsystem六、執行車門管理制度(1)列車到站停穩后,司機或隨車機械師開啟車門,并監控車門開啟狀態。開車前,列車長(重聯時為運行方向前組列車長)接到車站與客運有關的作業完畢通知后,按規定通知司機或隨車機械師關閉車門。

(1)Afterthetrainarrivesatthestationandstopsstably,thedriveroron-boardmechanicopensthedoorandmonitorstheopeningstateofthedoor.Beforedriving,theconductor(theconductorofthefrontgroupintherunningdirectionincaseofre-connection)shallnotifythedriveroron-boardmechanictoclosethedoorasrequiredafterreceivingthenoticeofthecompletionofpassengertransportrelatedoperationsinthestation.Implementdoormanagementsystem(2)動車組列車停靠低站臺時,到站前乘務人員提前鎖閉輔助板指示鎖并打開翻板,開車后及時將翻板及輔助板指示鎖復位。(2)WhentheEMUtrainstopsatthelowplatform,thecrewshalllocktheindicatorlockoftheauxiliaryboardinadvanceandopentheflapbeforearrivingatthestation.Afterdriving,theflapandtheindicatorlockoftheauxiliaryboardshallberesetintime.六、執行車門管理制度Implementdoormanagementsystem(3)餐車上貨門僅供餐車售貨人員補充商品、餐料時使用,無旅客乘降。(4)列車運行中,車門、氣密窗鎖閉狀態良好。定期巡視,保持通道暢通。發現車門未鎖閉或鎖閉狀態不良時,指派專人看守,并及時通知隨車機械師處理。(3)Theloadingdoorofthediningcarisonlyusedbythediningcarsalespersonwhenreplenishinggoodsandmealmaterials,andtherearenopassengers.(4)Duringtrainoperation,doorsandairtightwindowsarelockedingoodcondition.Patrolregularlytokeepthechannelunblocked.Ifitisfoundthatthedoorisnotlockedorthelockingstateispoor,assignaspecialpersontowatchandtimelynotifytheon-boardmechanicfortreatment.六、執行車門管理制度Implementdoormanagementsystem安全標志與安全乘車規定07.Safetysignsandregulationsonsaferiding七、安全標志與安全乘車規定安全標志設置齊全、規范,符合標準。采用廣播、視頻、圖形標志、服務指南等方式,宣傳安全常識和車輛設備設施的使用方法,提示旅客遵守安全乘車規定。Thesafetysignsaresetupinacompleteandstandardmannerandmeetthestandards.Broadcast,video,graphicsigns,serviceguidesandothermethodsshallbeadoptedtopublicizesafetyknowledgeandtheuseofvehicleequipmentandfacilities,andremindpassengerstoabidebytheregulationsonsaferiding.Safetysignsandregulationsonsaferiding08-16.8.運行安全9.禁止吸煙10.物品擺放11.可疑及無人認領物品12.行為、神情異常旅客13.旅客傷病14.站車交接1