1.I'dliketobookadoubleroomforTuesdaynextweek.卜周二我想訂一種雙人房間。

2.What'sthepricedifference?兩種房間的價格有什么不一樣？

3.Adoubleroomwithafrontviewis140dollarspernight,onewitharearviewis115dollarspernight.—*

間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。

4.IthinkTIItaketheonewithafrontviewthen.我想我還是要陽倒的吧。

5.Howlongwillyoubestaying?您打算住多久?

6.We'IIbeleavingSundaymorning.我們將在星期天上午離開。

7.AndwelookforwardtoseeingyounextTuesday.我們期望下周二見到您。

8.1'dliketobookasingleroomwithbathfromtheafter-noonofOctober4tothemorningofOctober10.我

想訂一種帶洗澡間的單人房間，10月4日下午到1()月10日上午用。

9.Wedohaveasinglerocmavailableforthosedates.

我們確實有一種單間，在這段時間可以用。

10.Whatistherate,please?請問房費多少？

11.Thecurrentrateis$50pernight.現行房費是50美元一天。

12.Whatservicescomewiththat?這個價格包括哪些服務項目呢？

13.Thatsoundsnorbadalall.I'11takeit.聽起來還不錯。這個房間我要了。

14.Bytheway,I'dlikeaquietroomawayfromthestreetiftheispossible.

順便說?下，如有也許我想要種不臨街的安靜房間。

15.Welcometoourhotel.歡迎光顧。

16.Soyouhavegotaltogetherfourpiecesofbaggage??共帶了4件行李，是不是？

17.Letmehaveacheckagain.讓我再看一下。

18.TheReceptionDeskisstraightahead.接待處就在前面。

19.Afteryou,please.你先請。

20.Excuseme?wherecanIbuysomecigarettes?7J我到哪兒可買到香煙？

21.Thereisashoponthegroundfloor.一樓有個商店。

22.ItsellsbothChineseandforeigncigarettes.在那兒可買到中國香煙和外國香煙。

23.CanIalsogetsomesouvenirsthere?也可以買到紀念品嗎？

24.Thereisacountersellingallkindsofsouvenirs.有個柜臺發售多種各樣的紀念品。

25.Excuseme.whereisiherestaurant?勞駕，請問飯廳在哪兒？

26.WehaveChineserestaurantandawestern—stylerestaurant.Whichonedoyouprefer?我們有中餐廳

和西餐廳，你樂意去哪個？

27.TdliketotrysomeChinesefoodtoday.今天我想嘗嘗中國菜。

英語分級考試復習提綱

基礎級

1）Wordsandexpressionsfordailyuse（平常用語）

after在…之后assure保證about有關...afraid膽怯against與…相對的anything任何事beg乞

求before在…之前behind在…背面begin開始bitter苦口勺bother打擾book書，預定ceiling天花

板clock鐘congratulations祝賀Christmas圣誕color顏色complaint投訴call呼喊,

dark黑的,唔的discount折扣direction方向downstairs卜樓day天，口了date□期delicious美

味H勺end終點enjoy喜歡，享有excuse借口for為...

fully滿的greeting問候good好的guest客人give給get得到，到達go去

half半how…怎樣hotel酒店happy快樂，快樂H勺hope但愿house房子hot熱的here這里hour小時

help協助have有it它interrupt打擾

know懂得think想like喜歡leave離開last最終I內,近來的light燈，淡II勺long長H勺left左邊meet

認識massage按摩message信息mind介意，思想madam女士may也許minute分鐘matter事件,麻煩

month月meal餐

number數字name名字night夜晚nice美好的now目前的on在…之上order點單pardon原諒，反復

point點percent比例past過去的pleasure快樂，榮幸quarter一刻，季度regulations規章report

匯報right對的，右邊II勺rooii房間second秒，第二stay停留same同樣H勺season季節sweet,甜H勺sour

酸H勺salty成H勺signature簽名sign信號,簽side邊see看見service服務step腳步,臺階smoke

煙，抽煙sir先生

tell告訴table桌子this這個that那個tum轉彎tour旅行today今天tomorrow明天time時間too

也…taste品嘗，品位teirble糟艷的take拿，取

upstairs上樓week星期weekend周末譚ay路wo門了緊張will將…wait等待需elcome歡迎wea:her

天氣yesterday昨天year年

2)Greetings問候

Howdoyoudo!

Goodmorning/afternoon/ev即ing!

Howareyou(doing)?

Nicetomeet/seeyou!

WelcometoHongfuHotel!

3)Asking&inquiring征詢用語

Wouldyouliketoleaveamessage?您需要留口信么？

1begyourpardon?您能再說?遍么？

Whatdoyouthinkofourservice?您覺得我們服務怎么樣？

MayIknowyourname/roomnumber?能告訴我您的名字/房號么?

May1takeyourordernow?目前可以點菜了么？

May1haveyoursignatureplease?/Pleasesignhere.請簽字。

4)Arousingattention提醒用語

Mindyourstep.請走好。

Afteryou.您先請。

Pleasedon'tleaveanythingbehind.請帶好您的隨身物品。

Pleasedon'tsmokehere.這里不容許吸煙。

Hereyouare.給您。

Beawareoftheceiling,sir.小心頭頂，先生。

5)Expressinggoodwishes祝愿用語

Congratulations!祝賀你！

MerryChristmas!圣誕快樂！

Happynewyear!新年快樂!

Haveagoodtime!祝您快樂！

Haveanicetrip!祝您旅途快樂!

Enjoyyourstay!祝您住宿快樂！

6)Servicesentences服務用語

I'matyourservice.樂意為您效勞。

Excuseme.打擾T。

May1helpyou?我能幫您嗎？

It'smypleasure.這是我的榮幸。

WhatcanIdoforyou?有什么可認為您效勞？

Sorrytointerruptyou.對K起，打擾一下。

Servicehoursare:7:00-23:00.我們的營業時間是7:00到23:0）。

7）Expressingthanks道謝

Thankyou.謝謝你！

Thankyouverymuch.非常感謝!

Thankyoufortellingus.謝謝您告訴我們!

Thankyouforwaiting.謝謝您H勺等待！

Answer回答：Youareweleone.Mypleasure.

8）Apologizing致歉

1begyourpardon,sir.（請客人反復時）

Excusemeforinterrupting.（不得以打擾客人時）.

Sorrytohavebotheredyou（打擾客人后）.

rmsorry,Aguestiswaitingforme（中斷談話時用）.

I'msorry,Thehouseisfullybooked.（客滿時用）

Answer回答:That'sallright.Itdoesn'tmatter.

9）Farewell辭別

Goodbye!

Seeyou!

Goodnight!晚安!

Hopetoseeyouagain!歡迎下次光顧！

10)Directions有關方向II勺體現

HowcanIgettothe?去XXX怎么走?

Goupstairs/downstairs.上/下樓。

It'sonthesecond(third)floor.在二樓。

Thisway,please.請這邊走。

Turnleft/right.左/右轉。

Itwillbeonyourrighthandside.在您的右手邊。

11)Aboutcomplaints處理投訴用語

Don,tworry,不要緊張。

Iapologizeforthis.我為此事道歉。

1'mafraiditfsagainstthehotel'sregulations.對不起,這不符合酒店的規定。

r11reportittoourmanager.我會把此事匯報給經理。

1assureyouitwonTthappenagain.我保證此事決不會再次發生。

We411giveyoua10%(tenpercent)discount.我們會給您打九折。

1'lllookintothematter.我會調查一下。

Itwon'tbetoolong,sir.時間不會太長外J,先生。

12)Weather有關天氣

What'stheweatherliketoday?今每天氣怎樣？

TodayisXXX.

Cloud云，cloudy陰天Sun太陽sunny晴天Rain雨rainy下雨天

Fog霧foggy霧天Wind風windy刮風天

Departmentandaddressofperson(部門及人稱)

管家部:Housekeeping(H/K)

前廳部:FrontOffice(F/O)

人力資源部:HumanResourcesDepartment(H/R)

工程部：EngineeringDepartment(ENG)

餐飲部：FoodandBeverageDepartment(F&B)

總辦：ExecutiveOffice(EO)

保衛部：SecurityDepartment(SEC)

銷售部：SalesandMarketingDepartment(S&M)

財務部：FinanceDepartment(FIN)

娛樂部：EntertainmentDepartment(ENT)

房房：Kitchen

GMGeneralManager總經理

EXCGMExecutiveGeneralManager執行總經理

DeputyGMDeputyGeneralManager副總經理

AssGMAssistantGeneralManager總經理助理

Direclor總監

AMAssistantManager大堂經理

Manager經理

DeputyManager副經理

MODManagerOnDuty值班經理

Supervisor主管

Captain領班

Attendant客房服務員

Waiter/\Xzaitress男/女服務員

Clerk文員

Operator接線員

Bellboy行李生

Receptionist接待員

Taste味道:

Ilowisittaste?It's

Delicious美味『、JSweet甜的

Sour酸『、JSalty咸的

Bitter苦小JHot辣的

Terrible糟糕

顏色

在體現顏色的深淺時，直接在顏色前加dark（深）或light（淺）即可。如深藍色為darkblue,淺紅色為light

red.Whatcolorisit?It's

紅色red黃色yellow綠色green藍色blue白色white黑色black橙色orange粉色pink紫色purple灰色

grey棕色brown米色cream藍綠色bluegreen深紅色crimson

數訶<Numerals）

基數序數

CardinalNumbersOrdinalNumbers

one-first1st第一

two二second2nd第二

three三third3rd第三

four四fourth4th第四

five五fifth5th第五

six六sixth6th第六

seven七seventh7th第七

eightAeighth8th第八

nineAninth9th第；/L

ten十tenthIOth第十

elevenH-―1eleventh11th第一一

twelve十二twelfthI2lh第十二

thirteen十三thirteenth13th第十三

fourteen十四fourteenth14th第十四

fifteen十五fifteenth15th第一五

sixteen十六sixteenth16th第十六

seventeen十七seventeenth17th第十七

eighteen十八eighteenth18th第十八

nineteen十九nineteenth19th第十九

twenty二十twentieth20th第二十

twenty-one二H,twenty-firs:21st第二H,

thirty三十thirtieth30th第三十

thirty-two三十二thirty-second32nd第三十二

forty四十fortieth40th第四十

forty-three四十三forty-third43rd第四十三

fifty五十fiftieth50th第五十

fifty-four五十四fifty-fourth54th第五十四

sixty六十sixtieth60th第六十

sixty-five六十五sixty-fifth65th第六十五

seventy七十seventieth70th第七十

seventy-six七十六seventy-sixth76th第七十六

eighty八十eightieth80th第八十

eighty-seven八十七eighty-seventh87th第八十七

ninety九十ninetieth9()th第九十

ninety-eight九十八ninety-eignth98th第九十八

onehundred一百

onehundredandnine一百零九

onethousand一干onemillion一百萬

日期和時間(Dates&Time)

1)thedaysoftheWeek：星期

Sunday(Sun.)星期日

Monday(Mon.)星期一

Tuesday(Tue.)星期二

Wednesday(Wed.)星期三

Thursday(Thurs.)星期四

Friday(Fri.)星期五

Saturday(Sat.)星期六

2)ihcmonthsoftheYear：月份

January(Jan.)一月Fcbruary(Fcb)二月

March(Mar.)三月April(Apr.)四月

May(May.)五月June(Jun.)六月

July(Jul.)七月August(Aug.)八月

September(Sept.)九月October(Oct.)十月

November(Nov.)1月December(Dec.)十二月

3)Times：時間

What，sthetimenow?目前幾點了?

MayIknowthetimenow?我能值得目前H勺時間么？

h's

Usefulwords:

hour小時minute分鐘second秒

quarter刻half半o'clockX點整

Threewaystoexpresstime三種體現時間I內措施

l.hour(時)+minute(分)

2.minute(分)+past+hour(時)

3」6O-minute(分)]+to+[hour(時)+1]

4)Dates:日期

year年afternoon下午

month月evening晚t

day日morning上午

week星期night夜晚

a.rn.上午nextyear明年

p.m.卜午weekend周末

thisyear今年lastyear去年

Thedayaftertomorrow后天Thedaybeforeyesterday前天

yesterday昨天today今天

tomorrow明天

5)Seasons：季節

spring春天summer反大autumn秋大winter冬大

語法

1)可數名詞規則復數形式的構成：

狀況構成措施讀音例詞

單數復數詞義

大多數名詞詞尾加“S”在港輔音后讀回在濁輔音和元音后讀[z]Book

Bag

day

Books

Bags

days書

背包

白天，日

以s,x,z,ch,sh結尾I句名詞詞尾加"es"esi^[iz]Bus

Box

Watch

brushBuses

Boxes

Watches

brushes公共汽車

箱子

手表

刷子

以輔音字母+y結尾的名詞變y為i加eses讀[z]City

babyCities

babies都市

嬰兒

有些以f或fe結尾『、J名詞?般先把f.fe變為v,再加eses讀[z|Knife

Shelf

Half

leafKnives

Shelves

Halves

leaves刀子

架子

半

葉

以o結尾H勺名詞O前是輔音字母一般加eses讀[z]Tomato

potatoTomatoes

potatoes西紅柿

土豆

O前是兀音字母，只加sS讀[z]Radio

zooRadios

zoos收音機

動物園

2）動詞

一般目前時H勺使用方法

使用方法例句常用時間狀語

表達習慣性或常常發生的動作，或目前的狀態Igetupat7:30everyday.

Heisatwork.Everyday/week/year.aiways.often.usually,sometimes

表達主語具有『'J性格，能力，特性或職業Sheisadoctor.

TheyknowsomeEnglish.

表達普遍真理、客觀事實等Theearthgoesaroundthesun.地球圍著太陽轉。

其他使用方法表達預先計劃或安排好『'J未來行為，但只限于go.cDine.start.leave.arrive券表達啟始或移動意

義H勺動詞。TheplaneleavesforParisnext

Friday.這架飛機下周五飛巴黎。

Whattimedoeshecomehere

Thisevening?他今晚幾點到這來？可帶有表達未來II勺時間狀語，如：tomorrow,nextweek,thisevening

一般目前時的構成和形式

構成闡明動詞類型肯定式否認式

動詞be第一人稱單數用am,第三人稱單數用is,其他均用are動詞+tobelam…

He

She'is

It

Iam

He

She'is

Itnot

We

Youare

Tliey

動詞have第三人稱單數用has,其他均用haveHave（此時have解釋為"有"）I

We

Youhave…

Tliey

He

Shehas…

ItI

We

Youhavenot

They

He

Shehasnot

It

動詞do除第三人稱單數在動詞原形后加s或es外，其他均用動詞原形。其否認式由助動詞do或does加動

詞原形構成。Dol

We

Youdo…

Tliey

He

Shedoes…

it

I

We

Youdonot…

They

He

Shedoesnot',,

it

0前進行時的構成和形式（以動詞do為例）

構成闡明否認式肯定式

Am

Is動詞-ing

areIam

Heis

She

Itdoing

We

Youare

theyIam

Heis

Shenot

itdoing

We

Youare

they

注:①此構造中的am,is,are是助動詞，無實在意義，其變化形式同一般目前時的“be”。

②進行時的I簡答式由助動詞am(nol),is(not)或are(not)表達。

③動詞“be”作“是”及“have”作“有”解釋時,一般沒有進行時態。

目前進行時的使用方法：

使用方法例句

①表達目前止在進行或發生I句動作HeiswatchingTVnow.他目前止在看電視。

Thestudentsarelookingatthepicture.

學生們正在看圖片。

②表達現階段正在進行H勺動作。(此刻這個動作或許不在進行中。Theyareworkingonafarmthesedays.

這些天他們一直在一家農場勞動。

MotheristeachingEnglishinamiddleschool.媽媽在一所中學里教英語。

?般未來時的構成和形式

構成闡明肯定式否認式

①由動詞will加動詞原形構成。I

We

He

Shewillbe/do

It

They

youI

We

He

Shewillnotbe/do

It

Tliey

you

②用begoingto+動詞原形表達（be有人稱和數【內變化，其變化同一般目前時的動詞be）lain

He

Sheisgoing

Itto

Wedo…

Youare

theyIam

Henot

Sheisgoing

Itto

Wedo…

Youare

they

一般未來時的使用方法

使用方法例句常用時間狀語

①表達未來某個時間要發生的J動作或存在的J狀態Iwillgotomyhometownnextweek.

我下個月就回老家。

Mysisterwillbetennextyear.

我妹妹明年就十歲了。Tomorrow(morni?g,

Aftemoon.evening)

Inthefuture

Nexttime

Nextyear/week

Whenhecomes…

Thismonth(afternooir">)

Intwodays(weeks…)

ThedayaftertomoiTow.

②表達未來常常或反復發生的動作。We'IIcometoseeyoueverySunday.

我們將每個星期日來看你。

They'11comeandworkinthisfactoryeveryyear.他們將每年到這個工廠來勞動。

Begoingto+動詞原形，表達近來將要發生的事，或打算、計劃、決定要做的事。Whatareyougoingtodo

tomorrow?

明天你打算干什么？

We'renotgoingtohaveanyclassesthisafiemoon.今天下午我們不上課。

WordList

Laundry洗衣

Mini-bar/Refrigerator冰箱

Ice冰塊

Cocacola可樂

Mineralwater礦泉水

Cigarette香煙

Sugar方糖

Coldwater涼開水

Hanger衣架

ElectricKettle電水壺

Glass水杯

Cup瓷茶杯

TtlephoneBook本

HairDrier電熱吹風機

Washed水洗

Damage毀壞,損壞

Compensate賠償，賠償

DryCleaned干洗

Pressed/Iron熨燙

Slipper拖鞋

Soap香皂

Newspaper報紙

ToiletPaper衛生紙

Towel毛巾

Ball】Towel浴巾

FloorTowel地巾

SmallTowel方巾

Tea茶葉

Beverage飲料

Telephone

TVcontroller遙控器

Hanger衣架

ID=Identification身份證

Bothroom衛生問

Shower沐浴

Coffee咖啡

Phrase

Goodinorning/afternoon/evening

早上好/下午/晚上

Haveaniceday.(timetrip)

祝您過得快樂

I'msorry.很抱歉

Excuseme對不起

That'sallright沒關系

Pleasefollowme請跟我來

Thankyou謝謝

Justamoment請稍等

Rightaway立即

Turn-downservice夜床服務

Drytowel干毛巾

Makebed整頓床鋪

Roomnumber房號

Quickservice特快洗衣

I'mnotreallysure.

我不能肯定

I'msonytotroubleyou.

對不起，麻煩您/

UsefulExpressions

I.Housekeeping,MayIcomein?

客房服務員，可以進來嗎？

2.Doyouneedbellman?

您需要行李員嗎？

3.MayIcleantheroomnow?

目前我可以打掃房間嗎？

4.What'syourroomnumber,please?

請問您H勺房號？

5.Couldyoubringmesomemoretowels.plesae?

你能不能再給我拿幾條毛巾來嗎？

6.Theairconditionerdoesn'twork.

空調機壞了。

7.Wouldyoupleasegivemesomeenvelopseandwritingpaper?

請給我某些信紙信封，好嗎？

8.I'llbringthemtoyourrocmatonce.

我立即給您送來。

9.1nternetaccesspress8and163.

上網號碼先撥8,再加163。

lO.There'ssomethingwrongwiththetoilet.

抽水馬桶出毛病To

11.Haveyoucheckedyourroom?

您檢查過您的房間嗎？

12.I'llshowyouthewaymyself.

我親自帶您去。

13.Haveyougotanylaundry?

總臺收銀的:

UsefulExpressions

1、Wouldyouliketocheckout?

2、Sorrytohavekeptyouwaiting,Thisisyourbillplease.

3、CanIhaveyourn<.meandroomnumberplease?

4、Whatkindofcreditcardshaveyougod?

5、Asahotelpolicy,Weacceptthefollowingcriedcards.

6、Doyouneedreceiptorbill?

7、Justamomentplease.I'IIwriteoutreceiptfbryou.

8、I,IIsendabellmenuptogetyourluggage.

9、Howwouldyouliketopayincashorbycreditcard?

10、Tliisisyourbill,pleasecheckitandsignhere.

11、Hereisyourchangeandreceipt.

I2>MayIhaveaprintofyourcard,please?

13、Didyoutakeany:hingfromthemini-barthismorning?

14、Haveyouusedaryhotelservicessincebreakfast?

15、Today'sexchangerateis8.19yuanRMBforoneusdoller.

16、Whatkindofcunencydoyouwanttochange.

17、Howmuchwouldyouliketochange.

18、Theratesofexchangeareontheboardthere.

19、Therateofyourtoom,willbepaidbyyourhost.

20、Verysorry.Ashotelpolicy,Ifyouwanttoextendyourstayinourhotel,you'IIhavepayhalfofthe

ratemoreifyoucheckoutafter12:00,Andifyouleaveafter6:00pm,you'11havetopaythefulldayrate.

Conversation

A

Cashier:Goodmorning,sir.MayIhelpyou?

Guest:MynameisMiBellandIwasinroom1i11.1'dliketocheckout.CanIhavemybillnow?

C:Certainly.MrBellpleasewaitamomentThankyou.Didyouhavebreakfastthismorningatthe

hotelorhaveyouusedanyhotelservicessincebreakfast?

G:Yes,but1paidcashforisalsoIhaven'tusedanyservices.

C:Fine.Thetotalincludingsevicechargefortwodaysis844yuan.Pleasecheckit.

G:OK.

C:Thankyou.sir.Wouldyouliketopayincashorbycreditcard?

G:Creditcard.Hereyouare!

C:Thankyou.Couldyousignhere,please?

G:Fine.

C:Thankyoufbryourcoming.Pleasedropinagain.Good-bye.

B

Cashier:Goodmorning.MayIhelpyou?

Guest:I'inMrpeters：nroom806.1"nicheckingouttoday.Butmyflightdoesn'tleaveatuntil4:30p.in

andIdon,twanttowaitaroundattheairportallday.CouldIkeeptheroomthisafternoon?

C:Certainly,butasthehotelpolicy.Thecheckouttimeis12:0()atnoon.You'11havetopayhalfofthe

ratemore.Ifyouleaveafter12:00.

G:Nevermind.then.CanIjustleavemyluggagesomewhereuntil4:00p.m?

C:Certainly,sir.Ifyouspeaktothebellman,he'IItakecareofit.

G:Tliankyou.

C:It'smypleasure.

行李員崗位英語口語

UsefulExpressions

1、Excuseme.Whichoneisyourbag?

2^Isthisbagyours?

3、I'vecomefbryourluggage.

4、Ihopeyouwilldropinagain!

5、Thisisyourclaimtag.

6、MayIhelpyouwithyourluggage?

7、WhatelsecanIdoforyou?

8、Gouldyousighhere?

9、Breakfastisonthefirstfloor,from7:00amto9:00ain.

10、Isyourluggagewillbehereshortly?

11、Howlongwillyouleavetheluggagehere?

12、Letmetakeitplease!

13、MayIhaveyour:ag,please?

14、What'syourroomnumber?

15、Toiletisturnleft.

16、Howmanypieces(ofluggage)doyouhave.

17、Inourhotelwedon'taccepttips.Thankyouallthesame.

18、Ihopeyouwillenjoyyou'restay.

19、Haveanicetrip.

20,Aretheseyourluggage.

Conversation

A

Bellman:Goodafternoon.Madam.Welcometoourhotel.

Guest:Goodafternoon.

B:MayIhelpyouwithyourluggage,madam?

G:Yes,please!

B:PleaseJustamoment,I'IIgetaluggagecart,madam.Thankyouforwaiting.I'11showyouto

thefrontdesk.Thisway,please.

G:Thankyou!

B:You,rewelcome.

B

Bellman:Madam.MayIhaveyourroomcard,please?

Guest:Yes.Hereyouare.

B:Thankyou.yourroomisonthe10thfloor.Thiswayplease(takeaelevator).Yourroomishere,

afteryou(gointotheroom).

G:Thankyouverymuch.

B:Notatall.Wherewouldyoulikemetoputyourluggage.

G:Anywhere.Ifyoulike.

B:Pleasecheckit.Isittherightnumberofyourluggage?

G:Oh.Yes,It'sveiycorrect.There'ssomethingfbryou

B:h'sverykindofyou.Butwecan'taccepttips.Thankyouallthesame.Pleaseenjoyyoui-stay.

Good-bye.

G:Good-bye.

酒店商務中心英語口語:

UsefulExpressions

1、Iwanttosendafax.

2、I'IIsendthisfaxatonce.

3、Sorry,sir.Thelineisbusy.

4、Itriedalotoftime,butit,salsobusy.

5、II'smymistake.

6、I'insorrytobringyousomuchtrouble.

7、Alldone.sir.Hereyouare.

8、Letmecount,it's15.5yuaninall.

9、Couldyoutellmehowdoyoucountthisamount.

10、Theregulationofchargeinbusinesscenterisonthisboard.

11、May1usetheInternet.

12、Letmedial-up.Pleasesitdownandyoucanuseitalready.

13、CanItypedofmyE-mail.

14、Howmanycopiesdoyouneed?

15、I'dliketocopythistwopiecesofpaper,what'sthecost?

16、TheInternetchargein30minutesis10yuan.

17、ThecopyeachpieceofpaperforA4sizeisIyuan.

18、Toenlargeorlessenonepieceofpapercostsasmuchastwopiecesofpaper.

19>Tocopythepaper,sbothsidescostsasmuchastwopiecesofpaper.

20、I'IIcalltheairlinetoseeifthereareticketsforyou.

Conversation

A

Sendafax

Clerk:Goodmoming.sir.CanIhelpyou?.

Guest:Goodmorning.Iwanttosendafax.

C:Whereto.sir?

G:ToJapan,hereisthefaxnumber,it's(81)315769

C:Pleasesitdownandwaitamoment,sir.Iwillsendthisfaxatonce.

G:OK.Thankyou.

C:Sorry,sir.Thelineisbusy.Itrieditagainatalotoftime,butit'salsobusy,isyourfaxnumber

correct.

G:Letmesee.oh.it'smymistake.Therightnumberis(813)3155769.Tmsorrytobringyousomuch

trouble.

C:Itdoesn'tmatter.Alldone,sir.Hereyouare.

G:Howmuchdoesthistwopagecost?

C:Letmecount,it's15.5yuaninall.Howwouldyouliketomakethepayment,sir?

G:I'dliketopayincash,butcouldyoutellmehowdoyoucountthisamount.

C:Theregulationofchargeinbusinesscenterisonthisboard.

G:Letmesee.Iknow.Hereisthemoney.

C:Hereisyourchange.

G:Tliankyouverymuch.Goodbye.

C:Mypleasure.Goodbye.

B

Useinternettypeandcopy

Clerk:Goodafternoon,sir.CanIhelpyou?

Guest:Goodaftemoon.MayIusetheInternet.

C:Certainly.sir.Letmedial-up.Pleasesitdownandyoucanuseitalready.

G:Tliankyou.CanItypedofmyE-mail.

C:Sure.

G:I'dliketocopythistwopiecesofpaper.

C:OK.Howmanycopiesdoyouneed?

G:Oneeach.

C:Allright.Justamoment,please,sir.Hereyouare.

G:Tliankyou.Howmuchdoesitcost?

C:Theinternetchargein30minutesis10yuan,thetypeeachpieceofpaperis10yuan,andthecopy

eachpieceofpaperforA4sizeis1yuan.sothetotalis21yuaninall.Howwillyoubepayingthebill,sir?

G:I'dliketopayinmyroombillnow.

C:Certainly.Couldyousignhere,sir?

G:OK.Thankyouverymuch.Goodbye.

C:Mypleasure.Bye.

tierongguo答復日期:2023-7-1217:34:00

酒店總機英語口

UsefulExpressions

ISorry,hehasmovedtoanotherroo.

2、Pleasepress"8"firstandwhenyouhear(hedialtone,pressthenumberyouwant.

3、Sorry.Ican'thearyou.Couldyoupleasespeakalittlelouder?

4、Sorry.Ican,tfollowyou.Couldyouspeakslowly?

5、Sorry,thereisatrunkcallforyou,pleasehangupyourreceiver.

6、Thereisacrossline,pleasedialagain.

7、Thelineisbusy,pleasecallagainafterawhile.

8、I'IItransferyourcalItoInformationdesk,youshouldchecktheroomnumberfirst.

9、MayIreadbackihemessagetoseeifit'scorrect,please?

i0^JustwaitamomentandI'IIconnectyou.

iI、Wouldyoupleasetellmethespellingofyourname?

12、Theyaren'tanswering.

I'insorry,there"snoreplyfromtheroom1111.

14、UndertheIOthfloors,pleasepress"0"firstandtheroomnumber.

15、MayIknowyourroomnumber,please?

16、Ifyouhaveanyquestions,pleasecallme.

17^Willyoupleasethinkitoveroncemore?

18^Don'tworry.I'11wake-upyouontimetomorrowmcrning.

19、Sorry,thereceive!-inhisroomisnotontherightplace.

20、Wouldyouliketoleaveamessage?

Conversation

A

Operator:YuhuanGrandHotel.MayIhelpyou?

Guest:Yes.MayIspeaktoMrJohn?Hisroomnumberisi111.

O:I'IIputyouthrough,madamsorry,thereisnoanswer.Maybeheisout.wouldyouliketoleave

himamessageortocallitagain?

G:Couldyoutryagain?

O:Certainly,madam.Justamoment,pleaseThankyouforwaiting.I*mafraidthereisstillno

reply.

G:Isee.1'dliketoleaveamessage.Canyouhelpme?

O:Certainly,madam.Goahead,please.

G:Yes.MynameisHerry.IhaveanappointmentwithMrJohnthisafternoon.ButIcan'ttothereat

thattime.PleasetellMrJohntowaitformeinhisroomat9:30tomorrowmorning.

O:YournameisHerryandteliMrJohntowaitforyouinhisroomat9:30tomorrowmorning.AmI

right?

G:Yes,that'sright.Thankyou!Good-bye!

O:You'rewelcome.Good-bye!

B

Operator:Operator.MayIhelpyou?

Guest:Yes.CanyoutellmehowtomaketheIDDcall?

O:Certainly,sir.Pleasepress"8"firstandthenthecountrycodeandareacode,thenthenumberyou

want.

G:Isee.Andhowtomaketheroom-to-roomcall?

O:Forcallsroom-to-room.upthelOlhfloors,pleasepress"0"firstandthentheroomnumber,abore

the10thfloors,youcoulddirectdailtheroomnumber,theremustbefourdigitsinthefinalnumber.

G:Isee.Thankyou!Couldyougivemeawake-upcalltomorrowmorning?

O:Certainly,sir.Atwhattime?

G:What'stheBrea<fasttime?

O:Oh,ii's7:00-9:00a.matthebanquethallonthegroundfloor.

G:OK.pleasecallmeat7:30a.m.

O:OK.room1111,callat7:30a.m.AmIcorrect?

G:Yes.Thankyou.Good-bye!

O:Notatall.Good-bye!

UsefulExpressions

i、Sorry,hehasmovedtoanotherroo.

2^Pleasepress"8"firstandwhenyouhearthedialtone,pressthenumberyouwant.

3、Sorry.Ican'thearyou.Couldyoupleasespeakalittlelouder?

4、Sorry.Ican'tfollowyou.Couldyouspeakslowly?

5、Sorry,thereisatrunkcallforyou.pleasehangupyourreceiver.

6、Thereisacrossline,pleasedialagain.

7、Thelineisbusy,pleasecallagainafterawhile.

8、I'IItransferyourcalltoInformationdesk,youshouldchecktheroomnumberfirst.

9、MayIreadbackihemessagetoseeifit'scorrect,please?

IO>JustwaitamomentandI'IIconnectyou.

Wouldyoupleasetellmethespellingofyourname?

12、Theyaren'tanswering.

13^1'insorry,there'snoreplyfromtheroom1111.

14、Underthe10thfloors,pleasepress"0"firstandtheroomnumber.

15、MayIknowyourroomnumber,please?

16、Ifyouhaveanyquestions,pleasecallme.

17^Willyoupleasethinkitoveroncemore?

18、Don'tworry-1'Hwake-upyouontimetomorrowmorning.

19、Sorry,thereceiverinhisroomisnotontherightplace.

20、Wouldyouliketoleaveamessage?

Conversation

A

Operator:YuhuanGrandHotei.MayIhelpyou?

Guest:Yes.MayIspeaktoMrJohn?HisroomnumberisIlli.

O:I'IIputyouthrough,madamsorry.thereisnoanswer.Maybeheisout.wouldyouliketcleave

himamessageortocallitagain?

G:Couldyoutryagain?

O:Certainly,madam.Justamoment,pleaseThankyouforwaiting.I'mafraidthereisstillno

reply.

G:Isee.I'dliketoleaveamessage.Canyouhelpme?

O:Certainly,madam.Goahead,please.

G:Yes.