InquiryatFrontDesk前臺咨詢職業教育國際郵輪乘務管理專業教學資源庫《國際郵輪服務實用英語》學校：武漢交通職業學院授課老師：XXX知識點1.Thewaystoaskpermission獲得允許1.1Agreewiththepermission同意1.2Disagreewiththepermission否定

1.3Usefulexpressions常用表達2.Makearequest提出請求2.1Casainexpressions句型2.2Dialogue對話學校：武漢交通職業學院授課老師：XXXEntertainmentperformanceLead-inCruiseoffermultipleeCruiseoffermultipleentertainmentvenuesanddifferentstylesofperformance.WatchingshowisapopularentertainmentforCruiseoffermultipleentertainmentvenuesanddifferentstylesofperformance.WatchingshowisapopularentertainmentforcruiseJourney.cruiseJourney.ntertainmentvenuesanddifferentstylesofperformance.WatchingshowisapopularentertainmentforcruiseJourney.FrontdeskserviceonCruiseoffermultipleinquiriesforpassengerswhomayposesomerequestsoraskforhelp.Asafrontdeskclerk,oneshouldkonwhowtocommunicatewithpassengersinaproperway.學校：武漢交通職業學院授課老師：XXXThewaystoaskpermission

1）Isitokif...（+詢問事項）例：IsitokifImovethispackageoutoftheway?請問我能從過道上移開您的行李嗎？學校：武漢交通職業學院授課老師：XXXTypesofshowprogram

2）Doyoumindif...（+詢問事項）例：DoyoumindifIcleantheroomrightnow?請問我能現在打掃房間嗎？學校：武漢交通職業學院授課老師：XXX3）MayI...（+詢問事項）例：MayImakeacopyofyourpassport?我能復印一份您的護照頁嗎？學校：武漢交通職業學院授課老師：XXCruisedirectorReceptionistHost4）Isitconvenientforyouto...（+要求事項）例：Isitconvenientforyoutomovethisbaggage?如果方便的話，能請您移一下這件行李嗎客人可能的回復（Possibleresponses）1）允許的回復No,Idon’tmind.Goahead.Sure,noproblem.Yes,please..授課老師：XXX學校：武漢交通職業學院2）不允許的回復Ireallywishyouwouldn’t.Iwouldpreferthatyouwouldn’t.Sorry,I'mafraidyoucan't.學校：武漢交通職業學院授課老師：XXXUsefulexpressionA:Goodmorning,Sir,welcometoourshoppingcenter.B:Goodmorning.I’dliketobuysomeperfumeformywife.A:Sure.Wouldyouliketopaybycashorcreditcard?B:Creditcard,please.A:DoyoumindifIcopyyourcreditcardforourrecords?B:Noproblem.Goahead.2.Makearequest提出請求時，用情態動詞could,wouldCouldyou….,please?CouldyouchangeitataForeignExchangeBank？您可不可以將這錢拿到外匯銀行去兌換。Wouldyou…..,please?Wouldyoutellmeyouroomnumber,please?能否告訴我您的房間號碼？Wouldyoupleasedomeafavor?Wouldyouminddoingmeafavor?能否請您幫個忙?Wouldyoubesokindasto…..?Wouldyoubesokindastosignyourname?請簽下名字。表達“提出請求”動詞詞組

dosomebodyafavorDomeafavorand...Domeafavorandpassmeyourcabinkey.請給我您的房卡。Usefulwordsrequest[r?'kwest]n.請求；需要minddoingsomething(mind后面要跟動詞的ing形式)介意favor=favour['fe?v?]n.偏愛；幫助vt.贊成；喜愛；有助于Usefulwordssure[??r]adj.確信的，確實的;有把握的;無疑的;一定的;adv.當然;確實地;無疑地confused[k?n?fju:zd]adj.糊涂的;迷亂的;混雜的;不清楚的;v.困惑(confuse的過去式);changing['t?e?nd???]n.替換;變換;轉換;變化;PracticeadialogueA:Goodafternoon,Sir!B:Goodafternoon!A:Sir,youlookalittlebitconfused,wouldyoulikesomehelp?B:Thatwouldbegreat.Wouldyoumindchangingaroomforme?It’s