商務英語寫作第1頁/共55頁ContentsComposingYourMessageReferenceExpressionsSampleQuestionnairesCheckYourselfWritingYourMessage第2頁/共55頁ComposingYourMessage第3頁/共55頁Lead-inQuestionsWhendoweneedtodesignaquestionnaire?Whatshouldbeincludedinaquestionnaire?Howtoaskquestionsinaquestionnaire?Howtointerprettheresultsofquestionnaires?Thequestionnaireisaformthatconsistsofaseriesofquestionsonatopicorgroupoftopicsdesignedtobeansweredbyanumberofpeople.Itiscommonlyusedtogatherinformationforreportorapresentation第4頁/共55頁StructureofaQuestionnaireAppreciationQuestionsclosedquestionsopen-endedquestionspurposeIntroductioninstructions

way&deadlinetoreturn第5頁/共55頁IntroductionPurpose:whyshouldtherespondentsanswerthequestions?第6頁/共55頁IntroductionInstruction:howwilltherespondentsanswerthequestions第7頁/共55頁IntroductionWay&deadlinetoreturn:howandwhentherespondentssendthequestionnaireback?第8頁/共55頁TypesofQuestionsClosedquestionsOpen-endedquestionsFeaturesAwiderangeofchoicesoftheanswersareprovidedThereisnofixedanswerstothequestionsAdvantagesa.Timesavingforrespondentsb.Easytoanalyzeforsurveyorsa.Freetoexpressopinionsforrespondentsb.MoredetailedandunexpectedinformationforsurveyorsDisadvantagesSurveyorsmaymisssomepossibleanswersbeyondthechoices,therefore,theymaydrawanincorrectconclusion.Respondentsmayspendmoretimeandeffortonthequestions,therefore,uneagertofinishthequestionnaires.第9頁/共55頁QuestionsClosedQuestionsEither-orQuestions

2choices:

a.yesb.no;a.trueb.false;

3choices:

a.trueb.don’tknowc.false

a.likeb.notsurec.dislikeWouldyoufavorafour-dayworkweek?Yes_______No_________Notsure_________第10頁/共55頁QuestionsClosedQuestionsMultiple-choiceQuestions

morethat3choices:What’syourroleonline?A.ThesameasinrealityB.Theperfectman,which,inreality,Iamnot.C.Sometimesreal,sometimesnotD.Acompletelydifferentpersonality第11頁/共55頁QuestionsClosedQuestionsListQuestions

alistofpossibleanswerstobechecked:第12頁/共55頁QuestionsClosedQuestionsScaleQuestions/LikertScaleQuestionschoicesarrangingbyratingscales:Foreachofthestatementsbelow,circlethenumberthatbestindicatesyouranswertothatquestion.VeryLikelyVeryUnlikelyWhenyougoshopping,howLikelyareyoutopurchaseN/A12345Lotterytickets?doesnotapplytome第13頁/共55頁QuestionsClosedQuestionsDemographic

Questions

people’spersonalinformationsuchasage,gender,maritalstatus,nationality,race,occupation,income,andreligion,politicalpartyoreducationalbackground

:第14頁/共55頁QuestionsOpen-endedQuestionsOpen-ended

Questions

nochoices,freetoanswer(maycombinewithclosedquestions:第15頁/共55頁ResultsinterpretationsGraphicAdvantageDisadvantageTableAllowscomparisonbetweenlargeamountsofdataDifficulttoconnectdataquicklyBarChartSimplifiescomparisonsbetweenitemsorperiodsSizeandproportionscanbehardtointerpretPieChartShowsrelativeproportionandimportanceofeachparttothewholeunitDifficulttojudgedifferencesbetweenareaandsizeLineChartIndicatesclearlymovementandtrendsindataInappropriatelabelsandscalescanmakeitdifficulttointerpret第16頁/共55頁ResultsinterpretationsTablesTables:alistoffactsornumbersarrangedinspecialorder,usu.InrowsandcolumnsYear20002005Income$12,000$16,000ExpensesFood18%22%Housing25%32%Medical10%12%Entertainment7%7%Savings5%5%Others35%23%TheAverageFamilyIncomeandExpensesinChina第17頁/共55頁ResultsinterpretationsTablesAnalysisThetableaboveshowstheaveragefamilyincomeandexpensesinChinain2000and2005.In2000,theaveragefamilyincomewasdistributedinthefollowingways:18%wasspentonfood,25%onhousing,whichaccountedformostofthefamilyexpenditure,10%onmedicalexpenses,7%onentertainmentand5%wenttosavinginthebank.Theremaining35%waschanneledtootherfamilyexpenses.In2005,withthetotalfamilyincomeincreasingto$16,000,peoplewerespendingmorethanin2000onfood,housingandmedicalcare.Foodexpenseincreasedby4%to22%ofthetotalincome;housingincreasedevenby7%to32%;andtheincreaseintheexpenseinmedicalservicewas2%to12%.Thepercentageoffamilyentertainmentandsavingsremainedthesame,whilethepercentageofmoneyputtootherusesdroppedfrom35%to25%.generaldescriptiondetailedanalysisdetailedanalysis第18頁/共55頁ResultsinterpretationsBarChartsBarCharts:adiagramwhichusesnarrowbandsofdifferentheightstoshowdifferentamounts,sothattheycanbecompared.VerticalBarChartHorizontalBarChart第19頁/共55頁ResultsinterpretationsBarchartAnalysisAscanbeseenfromtheabovegraph,generally,therewasnotmuchdifferencebetweenthenumberofboysandthatofgirlsusingInternetatRedwoodSecondarySchooleachyearfrom2000-2005.Intheyearsof2000,2001and2002,thereweremoreboysusingInternetthangirls;whilefrom2003,therewerealmostequalnumbersofgirlsandboysinInternetuse;sometimes,evenmoregirlswereusingInternetthanboys.Generally,duringthefirst4years,therewasasharpincreaseinthenumberofboysandgirlsusingInternet,withthenumbersalmosttripledfromjustover100in2000toonearly300eachofboysandgirlsin2003;whilefromtheyear2003on,theincreasehasbeenveryslow.第20頁/共55頁ResultsinterpretationsPieChartsPieCharts:adiagramconsistingofacirclethatisdividedintosectionstoshowthesizeofparticularamountsinrelationtothewhole.3-dimentionPie

Chart

Broken-uppiechart第21頁/共55頁ResultsinterpretationsLineChartsLineCharts:orgraphaplanneddrawing,consistingofalineorlines,showinghowtwoormoresetsofnumbersarerelatedtoeachother.第22頁/共55頁ReferenceExpressions第23頁/共55頁Verbs

to

show

upward

trend

togoup/moveupward

torise/ toincrease/togrowtojump

toclimb/upturn/upsurge/soar/skyrocket

toexceedv.超過

toimprovev.改善

torecover/torebound恢復

topeakv.到達頂峰

toshootup

迅速成長

toreach/cometo/amountto

apeak

到達頂峰

第24頁/共55頁

Nouns

to

show

upward

trend

arise

anincrease

growth

animprovement

arecovery

reachapeak第25頁/共55頁Verbs

to

show

downward

trend

togodown/fall/decline/decrease

toslide/slip

toreduce(v.減少)

todip

tocollapse

tomoredownward

toreachatrough(降到谷底）

toslump/plummet/collapse/plunge

tofluctuatewildly第26頁/共55頁Nouns

to

show

downward

trend

afall

adecrease

adecline

adrop

areduction:

e.g.toseefurtherreductions

acollapse第27頁/共55頁Verbs

to

show

level

off

remainthesame/aplateau

remainconstant(adj.不變的)

remainstable（adj.不變的）

remainsteady（adj.平穩的）

remainunchanged

standat

showlittlechange

leveloff穩定下來

（過去式：levelledoff）第28頁/共55頁adj.&adv.toshowtrendsAdjectivesAdverbssteadysteadilygradualgraduallyslightslightly

slowslowlyconsiderableconsiderablyNoticeablenoticeablysharpsharplysignificantsignificantlysubstantialsubstantiallyenormousenormouslydramaticdramatically第29頁/共55頁Using

approximationsjustunder

approximatelywellunder

around

aboutjustover

roughlywellover

nearly

almost第30頁/共55頁Data

analysis

Asfortheincrease,Ithinkthereareafewfactorsbehindit.Thefactthatthereisabigincreasein...Isattributedtothefollowingreasons.Thereasonstoaccountforthedecreaseofthesalesaresuch.Ithinkthatanumberoffactorscouldaccountfor/leadtothechangein...Thereareseveralreasonsforthisphenomenon/trend/change.Inthefirstplace,...Foronething,;foranotherPerhapstheprimaryreasonis...Thereexistsagreatvarietyofreasonstoaccountforthissocialphenomenon/thisproblem,butingeneral,itcomesdowntothreemajoronesAsfortheincrease,Ithinkthereareafewfactorsbehindit.第31頁/共55頁SampleQuestionnaires第32頁/共55頁

QuestionnaireonteachingP7ofNationalAssessments（美國成人讀寫能力評估）第33頁/共55頁Questionnaireon

Englishstudyofstudents

第34頁/共55頁Surveyonactivities

onEnglishlanguagelessons

第35頁/共55頁A

Business

Questionnaire

第36頁/共55頁Holiday

Destinations

Questionnaire

第37頁/共55頁Survey

on

Airline

services

第38頁/共55頁Client

Lifestyle

Questionnaire

第39頁/共55頁Home-based

Working

QuestionnaireHome-basedWorkingQuestionnaire

Pleasecompletethequestionsandusethisdocumentindiscussionswithyourlinemanager.1.Onaverage,howmuchtimedoyoucurrentlyspendeachdaycommuting?A.Lessthan30minutesB.30minutes--59minutesC.60minutes89minutesD.90minutes120minutesD.Morethan120minutes2.Whatpercentageofyourtimeiscurrentlyspentonthefollowing?

＜10%10%-25%25%-50%50%-75%TravelingonbusinessAttendingmeetingsDealingwithpaperworkWorkingoncompanynetwork3.Howmanytimesaweekdoyouneedtoseethefollowingpeopleface-to-face?Daily2-3timesoncelessYourmanagerYourcolleagues4.Whatdoyouseeasthepotentialbenefitsofhome-basedworkingtoyou?_____________________________________________________________________________________________________________________THANKYOUVERYMUCH!第40頁/共55頁WritingYourMessage第41頁/共55頁Situation

Youareaskedtomakeasurveyonpeople’spreferenceofdifferenttransportationvehicles.Trytodesignaquestionnaireanduseittocollectinformationforyourstudy.第42頁/共55頁WaysofThinking

1.Introduction

Purposeofthequestionnaires

Inordertoimprove…,Pleasetakeseveralminutestofinishthequestionson…You’reaskedtopleasefinishthisquestionnairebytickingyouranswerforeachquestion,andtellingusyourconstructiveopinionsonourservices(onthereversesideofthepage.)

Waytoreturn

Pleaseputthecompletedquestionnaireintotheattachedreturnenvelopeanddropitinthemail.Thepostagehasbeenprepaid.Pleasereturnthequestionnairetoanyofoursalespeopleordropitintooneoftheboxesattheentrancesofourchainstores.第43頁/共55頁WaysofThinking2.AppreciationThankyouforyourassistance.Thankyouforyourpatienceandcooperation.Thankyouverymuchforyourcustom.Thankyouforhelpinguswithoursurvey.第44頁/共55頁KeytoCheckYourself第45頁/共55頁CheckYourself第46頁/共55頁Task1RefineCindy’squestionnaire第47頁/共55頁Task2DearCustomer,Thankyouverymuchforyourpatronage.________________________________________________________________________________________________________________________________________________________________________________________________.Postagehasbeenprepaid.Manythanksforyourinterestandyourtime.ABCAuto

Inordertoimp