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申訴模板范文10篇申訴模板范文10篇申訴模板范文10篇申訴模板范文10篇編制僅供參考審核批準生效日期地址:電話:傳真:郵編:申訴信的套路分以下5步走:道歉承認過失表明誠意將問題逐條清楚列出分析依照問題順序提出改進方式以加強語氣強調(diào)改進的決心表達想要收到回信的迫切想了解關于申訴實操步驟分解點擊閱讀《銷售權被移除怎么辦》賣假貨被移除銷售權Example1分享自cora-xiao尊敬的亞馬遜賣家績效團隊:
我收到亞馬遜的通知,說因為出售假冒產(chǎn)品而取消了我的銷售權,我立即查詢了亞馬遜列出的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家(該賬戶正式開始銷售于2016年6月份),我們?nèi)狈嗰R遜規(guī)則的認知,沒有認真去了解亞馬遜的規(guī)則和違禁品。其次,在亞馬遜提出的幾個XX產(chǎn)品里,我們銷售團隊在中國市場的中國天貓/淘寶電商平臺上均進行了銷售,并且已經(jīng)取得了XX公司的授權。由于我們海外銷售時間短,缺乏經(jīng)驗,沒有很清楚的去了解亞馬遜的規(guī)則,對于這一點我們團隊感到很抱歉,我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品,并保證永久不會再次銷售。
我們團隊第一次入駐亞馬遜歐洲站進行銷售,在中國市場我們有很好的銷售業(yè)績和口碑,希望亞馬遜賣家團隊能考慮我們希望在亞馬遜歐洲站繼續(xù)銷售的真誠,恢復我們賬號銷售權。(我們團隊可以保證,已經(jīng)銷售和發(fā)運的XX產(chǎn)品均是正品行貨,如后期有客戶投訴說產(chǎn)品是假貨,我們愿意無理由賠償)
如果恢復我們團隊的銷售權,我們后期銷售計劃如下:
1:首先我們會很認真去閱讀學習和了解亞馬遜的詳細銷售規(guī)則以及銷售產(chǎn)品范圍。
2:認真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品,一旦發(fā)現(xiàn)將立即刪除,并永久不會再次出售。
3:檢查賬號所有賣出的產(chǎn)品,如果客戶反映任何不滿意或者產(chǎn)品問題,我們將在12小時內(nèi)為他們解決問題。
4:對于后期出售的新產(chǎn)品,如果有不確定的信息,我會立即咨詢亞馬遜,不會盲目任意的去銷售。
附件中我提供了我們向xx公司的采購合同及發(fā)票(2016年4月)
中國天貓店鋪網(wǎng)站:xxxxxxxxx
以上是我們團隊對這次亞馬遜取消我銷售權作出的應答。我希望亞馬遜能夠再次提供給我們一個改過的機會。我們將以最大的努力和最認真的態(tài)度去從事以后再亞馬遜上的銷售工作Example2原創(chuàng)Jason中文版親愛的賣家支持
今天我收到亞馬遜的通知,說因為出售假冒產(chǎn)品而取消了我的銷售權,我立即查詢了亞馬遜說的幾個產(chǎn)品。
首先作為一名剛在亞馬遜上銷售沒多久的賣家,我們?nèi)狈嗰R遜規(guī)則的認知,沒有認真去了解亞馬遜的規(guī)則和違禁品。其次,在亞馬遜提出的幾個產(chǎn)品里,我并不知道這個是一個品牌產(chǎn)品,對于這一點我感到很抱歉,我已經(jīng)刪除了亞馬遜提出的幾個產(chǎn)品,并永久不會再次銷售。
通過對我的店鋪指標以及客戶反饋,我認為亞馬遜應該能夠認識到我們是一家服務良好,產(chǎn)品質(zhì)量也很好的賣家。我們沒有收到客戶的投訴以及差評。我希望亞馬遜能夠考慮到這一點。
如果恢復我的銷售權,我后期銷售計劃如下:
1:首先我會很認真去閱讀和了解亞馬遜的詳細銷售規(guī)則以及銷售產(chǎn)品范圍。
2:我會認真檢查核實庫存以及我銷售的產(chǎn)品是否存在不符合亞馬遜要求的產(chǎn)品,一旦發(fā)現(xiàn)將立即刪除,并永久不會再次出售。
3:我會檢查我所有賣出的產(chǎn)品,如果客戶反映任何不滿意或者產(chǎn)品問題,我將在12小時內(nèi)為他們解決問題。
4:對于后期出售的新產(chǎn)品,如果有不確定的信息,我會立即咨詢亞馬遜,不會盲目任意的去銷售。
以上是我對這次亞馬遜取消我銷售權作出的應答。我希望亞馬遜能夠再次提供給我們一個改過的機會。我們將以最大的努力和最認真的態(tài)度去從事以后再亞馬遜上的銷售工作。
期待你的回復
最真摯的問候
杰森英文版DearAmazonsellersupport,
Thankyouforyourconcernofouraccount.
Wereceivedanotificationtodaythatoursellingprivilegehasbeenremovedcausewesoldcounterfeitproducts.
Weimmediatelycheckthelistings.
Firstlyweareverysorryaboutourignorance,wearenewtoAmazonselling,wearelackingoftherulesandpolicieswhensellonyourplatform.
Secondly,astheitemsofAmazonsellerperformancestated,wedidnotknowthisproductiswithitsownbrand,tothispointweacknowledgeitisourfault.
Wehadremovedthelistingsandpromisewewon'tsellitagainonAmazonifwedonotgetthewarrant.
Wouldyoupleaseconsidertheaccountsellerratingandcustomersfeedbacktous
Weprovidedcustomerbothgoodproductsandcustomerservice.Wenevergotaclaimornegativefeedback.
HopeAmazoncanlookthroughtoit.
Ifyoucangiveusachance,wewilldoasfollows:
1.Absolutely,wewillseethroughallthepoliciesandrulesaboutsellingonyourplatform.
2.Wewillcheckthelistingsinouraccounttoseeiftherehassomewhichdonotmeetyourrequirements,ifitdoes,wewillfixitimmediately.
3.Wewillcheckalltheproductswe'vebeensold,anycomplaintsorproductissueswewillsolvetheminproperwaywithin12hinfavorofthecustomer'sright.
4.Ifanysellingquestions,wewillconsultAmazonforhelp.
Sincerely,wewritethis.WewilltryourbesttoprovideoursalesonAmazon.
WebelieveAmazonwillgivethisissueaseriousconsideration,andtous,thereisahope,anewchanceforus!
Lookforwardtoreceiveyourreply.
Bestregards
店鋪名圖片因侵權被移除的申訴Example1分享自FreyaWanDearSellerPerformanceTeam,
Thankyouforyournotificationonthepolicyviolationonthe......,wewouldliketosincerelyapologizefortheterriblemistakewemade.
WeareasmallcompanyinChinafocusingonforeigntradeandsellingonAmazonUShasbeenoneofourultimatedreams.
WedidalotofpreparationinordertolaunchourstoreinAmazonandworkedwiththeAmazonsalesmanagerMr.....onalotofdetailsincludingthecando'sandcan'ts.HeinformedusbeforehandthatimageandcharacterviolationisaveryseriousissueinAmazonandwehavetakenthatveryveryseriously.
However,oneofoursalesstaff,whoisnewtothecompany,accidentallyputthisproductontothelistbecausewewouldliketostartoursaleswith50skus(Wehad49skusreadyatthattime.)Heuploadedtheproductwithouteveryone'selse'sknowledgeandIwouldinpersonwouldliketoapologizeagainformycarelessnessinstaffmanagement.
Herearethethingsourcompanyhasdonetopreventsuchissuefromhappeningagain.
1.Wejustorganizedatrainingagainonthecan'sandcan'tthesalesmanagerHenrysentus,especiallyemphasizingonthepolicyviolationincludingimageviolationofproductsandwordingviolationonproductandcheckedalltheproductthatwehavealreadylisted.
2.Wedeleted
alltheproductsthatwethinkthatcouldpotentiallyviolatethepolicies.
3.WehavesetuprulesinthecompanythatallofourinventorymustbecarefullyreviewedandwouldnotviolateanyAmazonpoliciesbeforeaddingtoourinventoryandlistingonAmazon.
Iwouldliketoapologizeforathirdtimeformycarelessnessinmanagement,andpleasedoletusknowwhatelsecanwedotoreinstateouraccountandwewilldoeverythingwecantomeetthetarget.
Lookingforwardtohearingfromyou.yournameExample2DearAmazonTeam,
WereceivedapolicywarningstatedthatAmazonhasremovedsomeimagesformoursitebecauseofarightsownercomplaintaboutimage(s)thatinfringeitsintellectualpropertyrights.
ASIN:
ComplaintID:
ThepicturethatAmazonhasremoved:
圖片鏈接:
圖片鏈接:
WealwaysworkhardtoassurewearemeetingthestandardssetbyAmazonandourownstandardsofqualitycustomerservice,itishardforustobelievethatourimagesinfringeothers'intellectualpropertyrights.Allthephotosofthisitem(ASIN:B01DKFMSEW)wastakenanddesignedbyourdesigner.
Firstly,wecontacttherightsownerdirectlytoresolvethisdispute.Weaskedtherightownerreviewthepictures,finally,hefoundthatthepictureisfromus,belowisthescreenshootofoure-mail.(Haveattached)
Email1:郵件鏈接Email2:郵件鏈接
Secondly,WehaveadvisedtherightsownertocontactAmazonattowithdrawthecomplaint.(Ihavementioneditine-mail)
Thirdly,wecanprovideallthephotoandsourcefileasanevidence.(Pleaseseetheattachment)
1.Photo
TakenFrom:
ShootingTime:
ShootingLocation:
2.SourceFile:YoucanseehowweprocessingthepicutreinPhotoshop.
Pleasereviewthiscase,andwearelooingforafairandjustyouneedadditionaldetails,pleasekindlycontactus,wewillreplyyouinthefirsttime.
BestRegards
Lucy因賬戶表現(xiàn)差被移除銷售權Example1分享自hank4170【郵件內(nèi)容】首先由于我們的疏忽,深表歉意,總結(jié)了一下主要有兩個原因造成:1、混亂的管理模式,缺貨,通過ERP發(fā)貨,與客戶溝通不足,還有選擇錯誤的物流方式才導致遲發(fā)率高于4%。2、由于現(xiàn)在中國是物流旺季,導致爆倉嚴重,才導致先收貨沒有及時發(fā)貨的情況。
如果恢復我們的銷售權,我們會做以下幾點:
1、為了避免這種情況在發(fā)生,我們后續(xù)將會100%選擇FBA,不會選擇其他渠道,我們已經(jīng)有一名員工專門負責FBA。
2、實現(xiàn)我們的目標不到4%準時購物,我們有準備FBA貨物雇傭更多的員工。此外,我們將更積極地監(jiān)控我們的性能指標,以確保我們達到亞馬遜和我們自己設定的標準標準的客戶服務質(zhì)量和維護我們的網(wǎng)站。
3、最重要的是,如果我們FBA出售貨物,不會有貨物遲交。而且,客戶將獲得一個完美的購物體驗。所以,出于這個原因,請給我們一個機會,活躍我們的帳戶。因為我們已經(jīng)發(fā)現(xiàn)FBA是最好的方法來解決這個問題(貨物遲交)。
4、嚴格遵守亞馬遜規(guī)則&政策。
真誠地,我們寫這篇文章。我們將盡力提供我們的銷售在亞馬遜。
我們只是在等待出售權的釋放,我有足夠的信心,我們在未來會做得更好,我們承諾它不會再次發(fā)生,請給我們一個機會。真誠期待回復!......Example2BQool原創(chuàng)EX:Towhomitmayconcern,
Wearecontactingyouregardingourselleraccountsuspension.WerealizethedelaysinshippingordershasnotcompliedwithAmazon'sperformancetargetoflessthan4%,norourtargetoflessthan2%.
Wehavereviewedourfulfillmentproceduresandhavedeterminedthetwoareasthatneedtobeaddressed:ShipmentCreationandInventoryAvailability.
WerealizeweneededadditionalsupportformanagingfulfillmentforourAmazonorders.Toachieveourgoalofmorethan98%on-timeshipping,wehaveaddedadditionalstafftosupportthesalespersoninourretailstorewhohandlesAmazonfulfillment.Thiswillallowustohavepackagespreparedandreadytoshipmoreefficiently.
ToaddressinventoryavailabilityissueswehaveconsolidatedourAmazoninventoryintoonelocationtospeedshipmentcreation.HavingallAmazoninventoryatonelocationwilleliminatedelaysingettingproductoutbytheExpectedShipDate.
Thankyouforconsideringthisappeal.Example3BQool原創(chuàng)IunderstandthatrecentlyourperformanceasaselleronhasfallenbelowbothAmazon'sandourownstandardsofquality.
Ibelievetherearetwomainreasonsthishashappened:Disorganizationinourinventorymanagementhasresultedinlateshipmentsand,evenworse,unavailableitems.
Whenlateshipmentsandunavailableitemshaveoccurredourresponsetohasbeentooslowandcommunicationwithcustomershasnotbeenadequate.
IbelieveitismainlybecauseofourinadequatecommunicationthatwehaverecentlyseenanincreaseincustomerA-zguaranteeclaimswhichhasresultedinourorderdefectrateexceedingtheperformancetargetof<1%.
PlanofAction:
Wearetakingthefollowingstepstoimproveourperformance:
Improveinventorycontrolbyreducingthenumberofitemsoffereduntilwehavesystemsinplacetomoreadequatelyhandlethenumberoforderswearereceiving.Mostimportantly,wewillrespondmorequicklyandproactivelytoanyproblemswithcustomerorderstokeepourcustomersmoreinformedandhelppreventA-zguaranteeclaims.Inaddition,wewillmoreaggressivelymonitorourperformancemetricstoassurewearemeetingthestandardssetbyAmazonandourownstandardsofqualitycustomerservice.
Inevaluatingoursellingpractices,wefoundamistakeinourinventoryuploadfile.
OurPlanofAction:
Ourinventoryfilehasbeenreviewed.Allmisclassifiedconditionitemshavebeenre-categorizedtofollowAmazon'sConditionGuidelines.EntireinventoryhasbeendeletedfromMarketplacetoreflectallchanges.
Allofourvendors'inventorywillbereviewedbeforeaddingtoourinventory.Pleaseletusknowwhatshouldbedonetoreinstateouraccount,wearelookingforwardtohearingfromyou.
Example4分享自jasonlDearSellerPerformanceTeam,
Thankyouforyourconcernofouraccount.Beforereceivingtheperformancereviewnotification,wewereexactlyworkingwiththecustomerstoresolvetheirproblem.Wefirmlybelievethatwe'renotonlyprovidingtheproductbutalsothecustomerservice.
Firstly,we'reverysorryaboutournegligenceofpackaging,andtheincautionofcarryingandtransportingbylogisticscompanywhichresultindefectiveworkingconditionofoneitem,wehadtoshipthereplacementbuthadthecustomerwaitingmoretimefordelivery,theyarekindbutwearesorry.(講清楚沒包裝運輸過程中導致產(chǎn)品損壞,退換貨時間長讓顧客等很久,自己很抱歉)Secondly,theincautionoftestingandcheckingupbythetesterinfactoryresultinmissingindicatorlightcoversofoneitem,whichinnormalworkingconditionbutgivecustomerdefectiveimpressionoftheproduct,wehadcontactwiththecustomerandshippedthemissingelement,andsorrytobringhiminconvenience.(發(fā)貨前的出廠檢查不夠細致收到的產(chǎn)品缺零部件)Theseareourfaultsduetolackofstrictmanagementoftheproductandserviceproviders.
Thirdly,we'renewtoAmazonsellingandlackoffamiliaritywiththerulesandmessagesystemusing,whichresultinmissingtimelyresponseto4messagesfromthebuyersonourmonthsagoarrangedlongholiday,itwassupposedthemessageswouldnoticetimelyonmobilephoneemailsystemtousbutitdidn'twork,wepromisethiswouldnevereverhappenagaintothecustomers.(沒有及時回復顧客信息)Wewouldliketoearnestlybegyourconsiderationaboutthefeedbackofotheritemsreceivedbyotherbuyers,someofthemhadleftpositivefeedbacksandreviewstotheproductandadmiredourcustomerservice.Wepromisetoprovidecustomersbothgoodproductsandgoodcustomerservice.
IfwehavethechancetocontinuesellingonAmazon,wewilldoasfollows:
1.Wewillaskthefactorytoexecutestrictercheckingupandtestingprocessforourproducts,andrequesteveryconfirmationandsignatureoftestingresultforeveryproductfromthetesterinfactory.Weselfwillexecutesamplingcheckfordifferentproductionbatchandregularvisittoproductionlineofthefactoryeveryweek.Makesureweshipouteveryiteminintegralandgoodworkingcondition.
2.Wewillaskthefactorytopackagewithstrongercrashproofandshockproofmeasure,likefillingintheblankswithprooffoamandwrappingupwithhardcarton.Changethelogisticsserviceproviderwithbettertransportingservice.
3.WewillkeeploginintheAmazonsellercenteronPCandcheckoutbuyermessageatleastthreetimesaday,toensurepromptlyresponsetothecustomerwith12hours.Andpassionatelyhandleanyqueriesorcomplaintsorproductissuesfromeverycustomer,willkeepnoticecustomerforwardlyforthetrackinginformationofthetransportingpackage.Toimprovethecustomerexperiencebypre-sale,in-sale,after-saleprocess.
WewritethissincerelyandwilltryourbesttoprovidegoodproductsandcustomerserviceonAmazon.Meanwhile,wesincerelyhopeAmazonteamwillgiveseriousconsiderationandgiv
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