12/12XXHotelJobDescriptionXX飯店崗位職責Position:F&BServiceManagerGrade:6職位：餐飲服務經理級不：6級Department:RestaurantDivision:Food&Beverage部門：餐廳及酒吧隸屬：餐飲部Reportto:DirectorofF&B上級：餐飲部總監Preparedby:WilliamChengApprovedby:擬稿：批準：JobSummary:CoordinationofdaytodayFood&Beverageoutletactivities.AssistDirectorofFood&BeverageinPlanning,organizing,budgetinginalloutletsandbars.ProvideastrongcommunicationlinkbetweenOutletManagersandtheDirectorF&B。崗位概述：協調餐飲部各部門的運作。協助餐飲總監制定餐廳及酒吧的預算。在餐飲部總監及餐廳經理中提供良好的溝通橋梁作用。Duties&Responsibilities:EnsurethewholeF&BDepartmentandassociatesofferaoutstandingservicetotheguests.ProvideastrongcommunicationlinkbetweenOutletManagersandtheDirectorF&B.Services:EnsurethatservicesarecarriedoutinaccordancewithSGSSstandardsEnsurealltheassociatescarryoutthetasksaccordingtotheS&P.FocusoncustomerserviceandassociatedevelopmentneedsinalloutletsSupervisesthequalityofserviceinalloutletsduringmealperiods.Training:Recruitment,training,developmentandrosteringofassociates.Providetrainingsupporttoalloutletmanagers.Shouldbeamotivatedtrainerandwillingtotrain.StandardandProcedure:EnsurealltheassociatescarryoutthetaskaccordingtotheS&P.AssistDirectorofF&Bindeveloping,updatingS&P.Planning:AssistDirectorofF&Binsourcinglocalsuppliersforequipmentorotherrequirementsinthedepartment.Menuknowledge:Goodbeverageknowledge/goodknowledgeofbeverageserviceskills/goodmenuandfoodknowledge.ManagementandCommunication:Theincumbentisresponsible,toensurethatF&BDepartmentisrunefficientlyandthathe/sheapplyallmanagerialprinciplestoensureGuestSatisfactionandfinancialbenefitstotheowners,inaccordancewiththebudgetedguidelinesandS&P.TheincumbentshouldbeabletoworkwithoutsupervisionandbeabletotakeonthedutiesofDirectorF&B,inhisabsence.Coordinationwithotherdepartments,i.e.:Engineering,HouseKeeping,Sales&Marketing,etc.Assistoutletmanagersinassociatecounseling.ActivelyinvolvedinassistingBanquetManagerinexecutionofimportantfunctions.TheincumbentshouldprovidecreativesupporttotheBanquetManager.Interactwithguestsinalloutlets,inordertoenhancetheirdiningexperienceandbuildrelationships.Meeting:AttendF&BMeetingsandconductthesameintheabsenceofDirectorofF&B.AttendassociatebriefingsinallOutletsandBars.CoordinateswithDirectorofF&Bondetailsofdaytodayfunctions.Coordinateday-to-dayoperationswiththeOutletManagers.CostControl:Determiningoptimumassociating,product,stockandequipmentlevels,inrelationtobusinessneeds,keepinginmindthevariousseasonalperiodsofbusiness.GoodknowledgeofP.O.Ssystem(Micros).HygieneandGrooming:Monitoringassociategroomingandassociatehygiene.Reviewingthesameduringassociatebriefings.MarketingSurvey:Sales&Marketingfocus,indevelopingFood&Beveragepromotionsinoutlets,coordinatingguestsfeedback,analysisofguestsfeedbackandalteringthestrategytotheguestsneeds.Competitiveanalysisshouldbeaccomplishedatleastonceafortnight,withaviewofdifferentiatingourproductandthereforeincreasingourmarketshare.Computing:Computerliteracy,includingspreadsheetsoftwareCertificate:GoodunderstandingofSOFTSKILL,MFT,TSWandmanagementskill.General:UnderstandStarwoodSPGplans.Collectionandanalysisoffinancialdatatoassistindecision-making.AssisttheDirectorofF&BandOutletManagerongivingcreativesuggestions.ProvidesupporttoStewardingmanager.Assistoutletsduringtheirpeakperiodofservice.AssisttheDirectorofF&Binplanning,Organizingandexecutionofspecialeventsandfoodpromotions.KeepabreastwithlatestdevelopmentsandtechnologyintheF&BindustryAssistDirectorofF&Binsouringappropriateentertainmentforvariousoutletsasrequired責任義務:保證餐飲部所有職員給客人提供優質的服務。在餐飲部總監及餐廳經理中提供良好的溝通橋梁作用。服務：確保職員依照SGSS標準給客人提供服務。確保職員按照標準與程序完成任務。要緊注意力集中在客人服務及職員進展中。操縱所有餐廳用餐期間的服務質量。培訓：招聘、培訓、進展和治理職員。給各餐廳經理提供培訓報告。要成為一個有鼓舞能力的訓導師標準與程序：確保職員按照標準與程序完成任務。協助餐飲總監對其進行進展與更新。打算：協助餐飲部總監采購設備。菜單知識：熟知酒水及酒水服務知識并了解各種食品及有效的制作菜單。治理和溝通：要緊責任在確保餐飲部的正常運作，職員遵守規則，保證客人中意，給業主帶來更好的效益，達到預算。無需在任何人的治理下工作，在餐飲總監不在時擔當起餐飲總監的職責。與其他部門作好協調工作。如：工程部、總管部、銷售部。協助餐廳經理與職員溝通。積極主動的關心宴會廳經理完成重要的宴會。有責任給宴會廳經理提供制造性的建議。為了增加回頭客人及建立良好的關系，同餐廳客人進行交流。會議：參加餐飲部例會，在餐飲總監不在時對餐廳作以正確指導。餐加所有餐廳及酒吧的例會。同餐飲部總監共同協商每天的工作細節。同各餐廳經理協商每天的運作。成本操縱：依照生意需求及淡、旺季情況決定運作設備。熟知P.O.S.電腦系統操作。儀容儀表：檢查職員禮貌及衛生情況，在例會上予以回憶、強調。市場調查：負責促銷餐飲部食品節，得到客人反饋意見，并分析客人反饋依照客人意見作出相應策略。至少兩周作一次與競爭對手的收入分析，找出細微的差不，增加我們市場的占有率。電腦知識：良好的英語表達及書寫能力。熟悉計算機系統包括格式及軟件證書：獲得TSW,SOFTSKILL,MFT培訓技巧及治理技巧證書。其它：掌握仕達屋SPG推廣打算。收集及分析財務報告并協助作出有關決定。給餐飲總監及餐廳經理提供有創議性的意見。給總管事提供報告。在用餐高峰期協助各餐廳的運作。協助餐飲總監制定及完成專門宴會及食品節。對餐飲出品趨勢及技術要有一定掌握。協助餐飲部總監為各部門查找適當的樂隊。JobKnowledge/Skill:ExcellentEnglishskills(Verbalandwritten)Computerliteracy,includingspreadsheetsoftware專業知識技能:良好的英語表達及書寫能力。熟悉計算機系統包括格式及軟件Education:CollegeCertificateTechnicalcourseinF&Bmanagement,Minimum3yearsfulltimecourse教育：大專畢業證書滿3年的餐飲技術治理課程Experience:TechnicalcourseinF&Bmanagement(minimum3years,Full-timecourse).Experienceasoutletmanagerfor4-5yearsina5StarHotel.Experien