1、Unit 1 Face to Face第1頁，共24頁。ObjectivesFocusWarm up 1.1 First Impressions1.3 What do you enjoy about your work 1.5 Developing relationshipsSum-upAssignment 第2頁，共24頁。Objectives This unit deals with communication skills in business world, including skills of greeting, asking questions, and skills about

2、 how to build up good relationship.第3頁，共24頁。FocusGiving your visitors a good impressionNationalitiesTalking about your enjoyment about your work第4頁，共24頁。1.1 First ImpressionsA Discussionlook at the pictures and discuss the questions: what impression does each person give? Which person seems the most

3、 welcoming? 第5頁，共24頁。B ListeningTo have an appointment with sb.Is Mr. Grady in yet?Is everything ready yet?第6頁，共24頁。Listen to the recording for three times and answer the questionsWhy did some speakers sound more friendly or efficient than others? Was it the language they used or their tone of voice

4、 or what? The man in extract 5 and the woman in extract 9 are particularly impolite. 第7頁，共24頁。C More adjectivesPleasant, sincere, efficient, polite, nice, alert, calm, reliable, intelligent, confident, honest, practical, active, friendly, punctual, helpful Unfriendly, shy, aggressive, rude, unpleasa

5、nt, impolite, late, laze, stupid, cold, sleepy, foolish, tricky, clumsy第8頁，共24頁。D Listeningwhat the people might be saying Listen to the recording and fill in the gapsRole play the conversations with your partner第9頁，共24頁。1.3 What do you enjoy about your work?A related vocabularyaccountant day-to-day

6、 tackle a job deadlines finance business developmentresponsibilities generate computer systems trouble-shooting back-up loose cable solve problems hectic be confronted with problems encounter problems resolve problems hands-on programming applications environment ambitious prospects 第10頁，共24頁。Listen

7、 to the four people talking about there work.Complete the notes.1. Ian McShane Ian McShane is an accountantHe is responsible for: day-to-day accountingHe enjoys: 1 Different jobs 2 Deadlines 3 Dealing with financeHe doesnt enjoy: Being difficult with people to get money out of them.第11頁，共24頁。2. Lesl

8、ey Trigg Lesley Trigg is an administratorHer responsibilities are: 1 Correspondence 2 Arranging meetings 3 Organizing travelShe enjoys: The people she works withShe doesnt enjoy: Not being busy (She has to wait for people to generate work)第12頁，共24頁。3. Patrick Verdon Patrick Verdon is a systems admin

9、istrator (this is a trouble-shooting kind of job)His responsibilities include: 1 back up of data 2 Installation of machines, operating system and the software product.He enjoys the challengeHe doesnt enjoy: 1 doing routine back-ups 2 Working late第13頁，共24頁。4. Paul Lockwood Paul Lockwood is a training

10、 officerHe provides training courses for customers and agents.He enjoys: 1 Direct contact 2 Direct knowledge 3 Stimulating environmentHe doesnt enjoy: Not being able to do hands-on programming (He only shows people how to do it)第14頁，共24頁。B. Oral English practiceWork in pairs Interview each other 第15

11、頁，共24頁。1.5 Developing relationships This section looks at the way a relationship changes, generally becoming more friendly as time goes on. We also consider the different ways of talking to different kings of people, depending on your relationship. Particularly important in this section is small tal

12、k: talking about things that are not connected with business. 第16頁，共24頁。A Listening Listen to the five conversations and decide their relationship Tony and Bob have a cordial, informal relationship. Tony is an overseas sales rep and Bob is the Export Sales Manager. Theyre talking about problems Tony

13、 encountered on a visit to a client in Copenhagen.1.第17頁，共24頁。2. Mr. Allen is very friendly and informal but is superior to Barry and Susanna, who are new to the company. Mr. Allen is probably office manager and the other two are clerical staff. Mr. Allen is explaining who is who in the office.第18頁，

14、共24頁。3. Mr. Green behaves very much as Martins boss (he is quite authoritarian)Mr. Green is probably the transport manager and Martin is a driver. They are talking about Martin collecting someone at the airport.第19頁，共24頁。4.Geoff is more experienced and probably senior to Mandy.They have an informal

15、relationship. They are probably commercial artists or designers. Shes asking him to evaluate some work she has done.第20頁，共24頁。5. Tony is junior to Mrs. Lang, she is his boss and they have a fairly formal relationship. We cant tell what their jobs are. They are talking about Tony having time off on F

16、riday.第21頁，共24頁。 B Discussion The issue of what topics are suitable when talking to strangers (particularly if they are clients whom you must impress, rather than embarrass) is quite complex, and rather personal. Clearly there are no hard-and-fast rules about this, but probably politics and religion

17、 are no-go areas, and your own family might be too personal a topic to talk about at the start of the meeting. Among the other tonics might be: holidays, travel, public transport, and any other interests you and the other person have in common. 第22頁，共24頁。Sum-up In this unit, we learnt: How to make self-introduction and start “small talk” Some infor