1、thesecon tact亞馬遜運營訂單跟進的14個英文模板1.未付款訂單的催款模板。（請根據您產品自身特點對描述內容進行修改）DearxxxWe have got your order of XXXXXX。 But it seemsthat the order is still un paid. Ifthere s anything I can help with the price,size, etc., please feel free to con tact me.After the payme nt is con firmed, Iwill process the order and

2、 ship it out as soon as possible. Than ks!2.查看到買家付款完成的訂單后，給買家發送訂單確認郵件并且告知預計發貨時間。Hi, xxx,Thank you for your payment for orders xxxxxxx. We will be dispatching itemswithin the next 3 days. If you have any questionsor problems,usdirectly for help.3.填寫了發貨通知后告知買家當前狀況，（訂單號、發貨單號、運輸方式和發貨日期）。Hello, xxx,We ar

3、e happy to tell you we have dispatched your order! You can track itsprogresswith the followi ng track ing nu mber: xxxxxxYou can also track the delivery of your order yourself here: .It usually takes about 30 days for your order arrive, but as this is theshopping seas on, the logistics compa nies ar

4、e very busy and some orders may takeslightly Ion ger to arrive.If you have any questi ons or problems, con tact us directly for help.4.超過5天還未更新物流信息，讓買家再等待。Dear xxx,As we all know, it s the busiest part of the shopp ingseas on and thelogisticscompa nies are running at maximum capacity.Your delivery i

5、nformation has not been updated yet, but don t worry- we will letyou know as soon as an update is available.Thank you for your patie nee!5.貨物退回，換物流方式重新給買家發貨，并延長收貨時間。Hello, xxx,Due to the overwhel mingdema ndfor logistics this shopp ingseas on,theorigi naldispatch has failed.Don t worry! We have alre

6、ady dispatched your orderwith a differentlogisticscompa ny. You can track the new delivery of yourorder here: .We have also exte nded the time period for you to confirm delivery.If you have any questi ons or problems, con tact us directly for help.6.長時間在途，確認是否收到貨物，減少買家未收到的擔憂。Hello, xxx,If you haven

7、t received your order yet, please don t worry. We just checked thetracking information and it s on its way!Don t worry about your money or your purchase either- if you do not receiveyour package, we will rese nd your order, oryou can apply for a full refund.If you have any questi ons or problems, co

8、n tact us directly for help.7.距離確認收貨超時還有1周，依然未妥投，告知買家物流的大致情況， 并且告知買家會給他延長收貨時間，請買家不要提交糾紛。Hello, xxx,We have checked the track ing in formati on and found your package is still intran sit.This is due to the overwhel ming dema nd for logistics this shopp in gseas on.We have also exte nded the time peri

9、od for you to confirm delivery.If you have any questi onsor problems, please con tact us directly forassista nee,rather tha n submitti ng a refund request. We aim to solve allproblems as quickly as possible!8.客戶投訴產品質量有問題 （表示歉意，并愿意配合解決問題，承諾下次購買能給予折扣請根據訂單實際情況進行更改。DearxxxI am very sorry to hear about t

10、hat. Since I did carefully check the order andthe package to make sure everyth ing was in good con diti on? Before shipp ing itout, I suppose that the damage might have happe ned duri ng the tran sportati on .But I mstill very sorry for the inconvenience this has brought you. Iguara ntee that I will

11、 give you more disco unts to make this up next time you buyfrom us. Thanks for your un dersta nding.9.貨物斷貨，推薦類似產品。（建議大家及時把斷貨的商品進行下架）。Dear xxx,We are very sorry that item you ordered is out of stock at the mome nt. I willc on tact the factory to see whe n it will be available aga in. I would like tor

12、ecomme nd some other items of similar styles. Hope you like them too. You can click on the followi ng link to check them out XXXXXX. If there s anything I can help with, please feel freeto con tact us. Than ks!10.折扣產品推薦。Dear xxx,Thanks for your message. Well, if you buy both of the XXXX items, we ca

13、n offeryou a XXX % disco unt. Once we con firm your payme nt, we will ship out the itemsfor youin time.Please feel free to con tact us if you have any further questi ons.Thanks & Best regards!11.買家議價（填寫希望買家購買的件數和您所能提供的折扣）。Dear xxx:Thank you for taking interests in our item. I m afraid we can t offer

14、 you thatlowprice you barga ined as the price we offer has bee n carefully calculated an dour profit margin is already very limited.However, we can offer you a XXX %disco unt if you purchase more tha n XXXXpiecesin one order. If you have any further questi ons, please let me know.Tha nks!12.向買家推薦新品（

15、圣誕節/新年等節日暢銷產品推薦）。Dear xxx,As Christmas/New year/ . is comi ng,we fou nd XXXXXXXXXX has a largepotentialmarket. Many customers are buying them for resale on eBay or in theirretailstores because of its high profitmargin. We have a large stock ofXXXXXXXX.Please click the followi ng link to check them o

16、ut XXXXXXXXXX. If youorder morethan 10 pieces in one order, you can enjoy a wholesale price of XXX.13.貨物在海關。Hello, xxx,We have checked the trackinginformationand found your package has nowarrivedat your country s customs agency.Please let us know as soon as your order arrives at your delivery addres

17、s.If your package experie nces any delays at customs, please con tact them toresolveany problems.Tha nks!14.貨物已經處于簽收狀態，提醒買家進行確認收貨并且給予好評。Hello, xxx,The track ing in formati on shows that you have received your order!Please makesure your items have arrived in good con diti on and the n con firm satisf

18、actorydelivery.If you are satisfied with your purchase and our service, we will greatlyappreciate it ifyou give us a five-star feedback and leave positive comme ntson your experie nee with us!If you have any questi onsor problems, please con tact us directly forassista nee,rather tha n submitti ng a

19、 refund request. We aim to solve allproblems as quickly as possible!好的溝通能減少很多與買家之間不必要的糾紛，我們需要很好的利用我們的溝通方式,結合我們客觀的優質產品和服務，大力提升交易量以及買家的回頭率。以上模板僅供參考，請結合具體訂單和情況進行修改使用。如果你在亞馬遜店鋪運營的過程中遇到困難，不妨試試AMZ Tracker(.c n)一款可免費試用7天的亞馬遜賣家店鋪運營神器選品調研、關鍵詞排名、銷量跟蹤、差評信息提取，跟賣提醒等總有一個功能可以幫助你解決問題VIPON (www.vip on .com )支持多站點、按效果付費的亞馬遜折扣促銷平臺通過平臺120萬+高度活躍的用戶，幫助賣家店鋪產品 實現精準引流，快速提升銷量和排名同時大幅減少賣家營銷推廣費用及提升產品運營效率CashCowPro( )更好用，更親民的亞馬遜店鋪財務管理工具無論是店鋪銷售分析、PPC推廣報表、還是庫存監控你都能在這里找到，注冊即可免費試用10天出師表 兩漢：諸葛亮先帝創業未半而中道崩殂， 今天下三分，益州疲弊，此誠危急存亡之秋也。然侍衛之臣 不懈于內，忠志之士忘身于外者，蓋追先帝之殊遇，欲報之于陛下也。誠宜開張圣聽，以光 先帝遺德，恢弘志士之氣，不宜妄自菲