1、開展“門難進(jìn)、臉難看、事難辦”問題專項(xiàng)整治行動(dòng)實(shí)施方案為進(jìn)一步改進(jìn)機(jī)關(guān)作風(fēng)、踐行黨的群眾路線，推進(jìn)服務(wù)型機(jī)關(guān)建設(shè)，按照區(qū)黨的群眾路線教育實(shí)踐活動(dòng)領(lǐng)導(dǎo)小組的統(tǒng)一部署，結(jié)合我區(qū)“作風(fēng)效能提升年”活動(dòng)，在全區(qū)開展“門難進(jìn)、臉難看、事難辦”問題專項(xiàng)整治行動(dòng)，制定本方案。一、目標(biāo)任務(wù)以提升效能優(yōu)質(zhì)服務(wù)、打造“兩優(yōu)”環(huán)境，著力解決企業(yè)和群眾“辦事難”問題為目標(biāo)，著力解決干部隊(duì)伍素質(zhì)不高、作風(fēng)不實(shí)、能力不強(qiáng)、職責(zé)不清、效率不高等問題，促使廣大黨員干部職工宗旨意識(shí)明顯增強(qiáng)，辦事效率、工作質(zhì)量和服務(wù)水平明顯提高，自身要求更加嚴(yán)格，工作作風(fēng)更加嚴(yán)謹(jǐn)細(xì)致，切實(shí)做到真抓實(shí)干、履職盡責(zé)，更好地服務(wù)群眾和企業(yè)。二、整治范

2、圍本次專項(xiàng)整治活動(dòng)的重點(diǎn)是全區(qū)黨政機(jī)關(guān)，事業(yè)單位、服務(wù)窗口和基層站所及其工作人員。三、整治內(nèi)容(一)“門難進(jìn)”的問題。以端正服務(wù)態(tài)度為重點(diǎn)，著力解決保安、門衛(wèi)或值班人員禁止辦事群眾通行或以各種理由故意刁難、工作人員拒絕接待等問題；各類服務(wù)事項(xiàng)和便民措施信息公開不全面、不明確、不及時(shí)問題;便民服務(wù)和群眾咨詢投訴熱線無人接聽、接聽后不受理不回復(fù)、受理后回復(fù)不及時(shí)問題；部門（單位）網(wǎng)站日常管理不到位，維護(hù)更新慢、內(nèi)容陳舊、信息過時(shí)、服務(wù)功能不強(qiáng)問題；對(duì)辦事群眾不一次性告知等方面問題；利用便民服務(wù)謀取不正當(dāng)利益等問題。(二)“臉難看”的問題。以提高辦事效率為重點(diǎn)，著力解決不遵守工作紀(jì)律和請(qǐng)銷假制度，工

3、作期間睡覺、進(jìn)餐、串崗、娛樂問題；上班期間在電腦上炒股、聊天、玩游戲、瀏覽與工作學(xué)習(xí)無關(guān)的網(wǎng)頁問題;對(duì)辦事群眾不理睬，不耐煩，語氣生硬、態(tài)度蠻橫、行為粗暴，以不知道、不了解、不在職責(zé)范圍、辦理事項(xiàng)人員不在等為由推脫或敷衍辦事群眾問題；在辦事場所與群眾發(fā)生爭執(zhí)問題；窗口服務(wù)部門的服務(wù)意識(shí)不強(qiáng)、態(tài)度生硬或公示公告制、崗位責(zé)任制、首問責(zé)任制、一次性告知制、限時(shí)辦結(jié)制、服務(wù)承諾制、ab崗替代制、失職追究制、績效考評(píng)制等制度落實(shí)不到位等問題。（三）“事難辦”的問題。以“馬上辦、幫你辦、我來辦”為重點(diǎn)，著力解決在行政服務(wù)方面“吃、拿、卡、要、報(bào)、占、拖”問題;辦事推諉扯皮、效率低下、不作為、慢作為、亂作為

4、問題; 在行政審批方面,存在權(quán)力尋租，接受服務(wù)對(duì)象好處，不給好處不辦事問題；不取消沒有法律依據(jù)的審批事項(xiàng)、亂設(shè)前置條件、亂收費(fèi)、搭車收費(fèi)問題；要求辦事群眾提供材料過多問題；在行政執(zhí)法方面，存在作風(fēng)粗暴、濫用職權(quán)、違規(guī)執(zhí)法、亂罰款、亂收費(fèi)等問題。四、方法步驟專項(xiàng)整治作為第二批教育實(shí)踐活動(dòng)及“作風(fēng)效能提升年”活動(dòng)的一項(xiàng)重要內(nèi)容，要緊扣學(xué)習(xí)教育、聽取意見，查擺問題、開展批評(píng)，整改落實(shí)、建章立制三個(gè)工作環(huán)節(jié)，分四個(gè)階段進(jìn)行，x月底結(jié)束。（一）安排部署、查擺問題。按照在教育實(shí)踐活動(dòng)的學(xué)習(xí)教育、聽取意見階段的要求，各部門、單位要結(jié)合實(shí)際制定關(guān)于開展“門難進(jìn)、臉難看、事難辦”問題專項(xiàng)整治行動(dòng)的具體實(shí)施措施，

5、并做好動(dòng)員部署，做到全員參與、全面整治、全面提升。并認(rèn)真對(duì)照本方案所列問題及未列但實(shí)際存在的問題，按職能、崗位逐項(xiàng)查擺梳理，結(jié)合下基層、大走訪、大調(diào)研活動(dòng)，召開座談會(huì)、問卷調(diào)查、個(gè)別談話、設(shè)立意見箱、網(wǎng)絡(luò)征集、熱線電話等形式多樣的方式，廣泛征求意見，查實(shí)找準(zhǔn)存在問題，為有的放矢抓整改奠定基礎(chǔ)。（二）監(jiān)督檢查、推動(dòng)整改。在教育實(shí)踐活動(dòng)查擺問題，開展批評(píng)階段，區(qū)紀(jì)委監(jiān)察局針對(duì)專項(xiàng)整治的重點(diǎn)內(nèi)容，采取重點(diǎn)抽查、明查暗訪等形式進(jìn)行不定期督查，創(chuàng)新“政風(fēng)行風(fēng)熱線”形式，推行“電視問政”、建設(shè)“政務(wù)微博”，開展“直通百姓”直播活動(dòng)，拓寬群眾反映問題、表達(dá)訴求和民主監(jiān)督的渠道。向社會(huì)公開區(qū)紀(jì)委監(jiān)督舉報(bào)網(wǎng)站和

6、電話，暢通網(wǎng)絡(luò)投訴舉報(bào)渠道。接受群眾投訴舉報(bào)，督促各部門、單位和人員制定切實(shí)可行的整改措施，明確整改時(shí)限，落實(shí)整改責(zé)任，進(jìn)行全面整治，以實(shí)際效果和嶄新形象取信于民，服務(wù)于民。（三）健全機(jī)制、鞏固提高。在教育實(shí)踐活動(dòng)整改落實(shí)、建章立制階段，各部門、單位要按照中央和自治區(qū)、市、區(qū)關(guān)于改進(jìn)作風(fēng)的各項(xiàng)要求，進(jìn)一步健全完善切實(shí)管用的工作制度，注重建立聯(lián)系群眾服務(wù)長效機(jī)制、民主決策機(jī)制、改進(jìn)作風(fēng)長效機(jī)制、優(yōu)化發(fā)展環(huán)境機(jī)制、監(jiān)督約束機(jī)制。結(jié)合我區(qū)開展的“作風(fēng)效能提升年”活動(dòng)，強(qiáng)化執(zhí)行力，嚴(yán)格執(zhí)行我區(qū)出臺(tái)的x區(qū)領(lǐng)導(dǎo)干部問責(zé)辦法（試行）、x區(qū)機(jī)關(guān)效能問責(zé)辦法（試行）及自治區(qū)關(guān)于損害群眾利益行為問責(zé)辦法、損害投資

7、發(fā)展環(huán)境行為問責(zé)辦法、公職人員“庸懶散軟”行為暫行辦法等現(xiàn)有的規(guī)章制度，嚴(yán)肅責(zé)任追究，實(shí)現(xiàn)以制度規(guī)范行為，以制度管權(quán)管事管人，推動(dòng)改進(jìn)作風(fēng)常態(tài)化、長效化，真正讓群眾受益。（四）社會(huì)評(píng)價(jià)、群眾評(píng)議。今年群眾評(píng)議機(jī)關(guān)和干部作風(fēng)活動(dòng)的重點(diǎn)就是“門難進(jìn)、臉難看、事難辦”專項(xiàng)整治的各項(xiàng)內(nèi)容。在教育實(shí)踐活動(dòng)期間，要組織群眾對(duì)各部門、單位的專項(xiàng)整治成果進(jìn)行評(píng)價(jià)，評(píng)議結(jié)果作為反映教育實(shí)踐活動(dòng)的成效向社會(huì)公布。對(duì)群眾意見較集中、滿意度較低的部門、單位要限期整改，并對(duì)主要負(fù)責(zé)人進(jìn)行問責(zé)。五、工作要求（一）加強(qiáng)領(lǐng)導(dǎo)，落實(shí)責(zé)任。為了切實(shí)加強(qiáng)對(duì)專項(xiàng)整治行動(dòng)的組織領(lǐng)導(dǎo)，成立x區(qū)“門難進(jìn)、臉難看、事難辦”問題專項(xiàng)整治行動(dòng)領(lǐng)

8、導(dǎo)小組。具體人員如下：組 長：xx副組長：xx成 員：xx “門難進(jìn)、臉難看、事難辦”專項(xiàng)整治行動(dòng)由區(qū)紀(jì)委監(jiān)察局牽頭，各相關(guān)部門配合，區(qū)直各部門、單位負(fù)責(zé)具體實(shí)施，“一把手”為第一責(zé)任人，要切實(shí)把整治行動(dòng)抓在手上、放在心上、落實(shí)到具體行動(dòng)上，既要安排部署好，更要主動(dòng)將自己擺進(jìn)去。要把涉及本單位的專項(xiàng)整治列為教育實(shí)踐活動(dòng)的重要內(nèi)容，抓好落實(shí)。（二）加強(qiáng)督查，嚴(yán)格問責(zé)。區(qū)紀(jì)委監(jiān)察局對(duì)各部門、單位整治情況實(shí)行不定期監(jiān)督檢查。對(duì)整治活動(dòng)不重視、動(dòng)員部署遲緩、自查自糾不實(shí)、推進(jìn)工作不力，甚至搞形式主義的部門（單位）要予以通報(bào)，并對(duì)主要領(lǐng)導(dǎo)進(jìn)行問責(zé)；對(duì)不畏法、不畏紀(jì)、不畏制度，我行我素、頂風(fēng)違紀(jì)的突出典型

9、給予黨紀(jì)政紀(jì)處分；對(duì)因作風(fēng)問題群眾投訴較多，或造成惡劣社會(huì)影響的部門（單位）除追究當(dāng)事人的責(zé)任外，還要追究單位主要負(fù)責(zé)人的責(zé)任。（三）統(tǒng)籌安排，精心組織。各部門、單位要統(tǒng)籌安排，精心組織，扎實(shí)推進(jìn)。要注重收集群眾意見建議，整治的情況要讓群眾知曉，整治的成效要請(qǐng)群眾評(píng)判，整治中遇到的困難要多同群眾溝通。要注重實(shí)效，著眼長遠(yuǎn)，將開展專項(xiàng)整治行動(dòng)與貫徹落實(shí)黨的十八屆三中全會(huì)精神、落實(shí)x區(qū)今年xx項(xiàng)民生實(shí)事、推進(jìn)本部門（單位）中心工作結(jié)合起來，統(tǒng)籌兼顧，綜合施策。確保整治行動(dòng)扎實(shí)有效開展。qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa

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20、z7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudx

21、qa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkaggeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3

22、ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycu

23、dxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgq

24、v7xav hhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav

25、2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xt