1、2012年市商務局外貿工作總結2012年來，我局的優化經濟發展環境工作在市委、市政府的正確領導下，在市優化辦的具體指導下，圍繞醴陵市委、市政府提出的“趕超瀏陽，挺進三強”的戰略目標，以促進經濟“穩中快進，快中求優，又好又快發展”為工作重點，以高效履行商務部門職能為指導思想，以“建設學習型機關、服務型機關，深入搞好機關規范化、制度化、程序化建設和落實科學發展觀，建設和諧社會”為目標，促進職能轉變，提高服務，我局工作人員服務觀念明顯轉變，服務意識明顯增強，辦事效率明顯提升，各項工作有序推進，實現了全局工作平穩快速發展，圓滿地完成了各項目標任務。一、解放思想，加強領導，服務經濟發展思想是行動的先導，

2、是內在動力，只有思想大解放、觀念大更新，才能做好商務工作，實現商務工作的新突破。我局建立了一把手負總責，班子成員分工負責的優化發展環境領導目標責任制，明確了責任人和職責，使全局形成領導負責、上下協調、齊抓共管的高效工作機制，整個活動有章可循，并在實際工作中將優化環境的措施和行評工作結合起來，與業務工作一同部署，相互促進，共同發展。為切實發揮謀劃、督促、指導、服務、協調職能，推動醴陵經濟快速發展，今年，我局積極組織企業參加了春秋兩季廣交會和第七屆中部投資博覽會，全力推介醴陵、宣傳醴陵、展示醴陵，取得良好的成效。其中111屆春季廣交會我市共有47家企業參展，實際成交額為7148萬美元；112屆秋季

3、廣交會我市共有48家企業160個展位，其中品牌展位達71個，占我省品牌展位總數的53%，實際成交4750萬美元。截至11月底止，我市自營進出口達29293.1萬美元，比去年同期增長12.59%；新批自營進出口企業15家，總數達192家。我市社會消費品零售總額達95.84億元，比去年同期增長16%； “萬村千鄉”工程今年已完成70家農家店，其中生活超市類50家，農資類20家。二、加大宣傳力度，營造良好氛圍。為使全局上下進一步統一思想，充分認識環境優化經濟發展的重要性和緊迫性，局機關多次召開了干部職工大會和專題工作布置會，傳達學習醴陵市2012年經濟發展環境工作要點議精神，并就我局開展優化經濟發展

4、環境工作進行了具體部署。同時利用簡訊、黑板報、墻報等形式進行廣泛宣傳，使優化經濟發展環境、人人有責的共識深入人心，確保了優化經濟發展環境工作有組織、有計劃，按步驟地實施。三、加大監督力度，規范服務行為。一是今年我們聘請了人大代表、老干、企業主擔任行風監督員，定期聽取監督員意見。二是設立了優化經濟發展環境舉報電話和舉報箱，進一步暢通了投訴舉報渠道。三是積極推行下訪制度，局領導帶領工作人員多次深入基層企業，對優化經濟發展環境進行了調查，征求外貿企業負責人、個體工商戶意見，了解我局服務收費情況，督促相關股室進一步規范執法行為，轉變工作作風，增強服務意識。調查結果表明，發展環境明顯改善。四、完善機制，

5、切實服務企業和客商我局牢固樹立深入基層為企業服務的理念，積極幫助企業做好服務。一是積極應對歐盟反傾銷。今年我市華聯等外貿出口企業深受歐盟反傾銷影響，為應對歐盟反傾銷，我局采取了一系列的工作舉措：一是組織涉案企業參加“歐盟陶瓷餐具及廚房用具反傾銷應訴培訓班”，并聘請北京高朋律師事務所代表涉案企業進行行業無損害抗辯；二是成立了陶瓷反傾銷應對小組，積極幫助華聯單獨應訴；三是全力爭取國家行業協會、省商務廳對企業的支持，做好溝通協調服務工作，確保傳統國際市場份額。二是外貿服務縱深推進。宣傳“醴陵制造”，打響醴陵國際知名品牌效應，我局積極組織陶瓷外貿出口企業申報湖南省國際知名品牌。今年我市泉湖、高峰、瑞祥

6、三家日用陶瓷企業首次被評定為“湖南省國際知名品牌”，湖南港鵬實業有限公司被認定為“20112012年度國家文化出口重點企業”，醴陵陶潤實業發展有限公司（釉彩瓷及釉下五彩瓷技術研發服務平臺）認定為“20112012年度國家文化出口重點項目”。確保我市傳統和支柱性產業在外向型經濟建設和發展中與國際接軌，確保我市產業的國際知名效應。實現了服務零距離，處理問題零缺口。三是實行首問負責制。以“誠信、高效、敬業、奉獻”的商務形象，提高機關人員的辦事效率和服務水平，明確外來企業或個人直接來我局辦事或者通過電話、傳真等形式詢問項目、優惠政策等情況，首先接觸的工作人員為首問責任人。首問負責人對外來辦事人員的擬辦

7、事項負責到底。四是實行限期辦結制。對企業和群眾提出的問題能當即答復的當即答復，不能當即答復的兩個工作日內給與準確答復。對外反映的問題，積極與有關部門聯系，摸透情況，及時反饋意見。實行了投訴必查制和責任追糾制，有效地提高了工作人員的工作責任感和事業心。五、創先爭優，積極開展優質服務競賽活動今年來，我局緊抓“亮百崗優環境，進千企促趕超，入萬戶解民憂”等創先爭優活動的契機，狠抓干部作風，全力提升干部服務意識，積極開展“六個一”微笑服務競賽活動，即“一張笑臉相迎、一聲親切問候、一把椅子讓座、一杯茶水解渴、一人負責到底、一個滿意答復”。通過優質服務競賽活動的開展，我局干部職工的工作主動性、創造性不斷增強

8、，服務質量不斷提升，切實為企業、為基層、為群眾辦了實事，辦了好事。qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3p tgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum

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14、dxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz

15、7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2tgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtk

16、knbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa

17、3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2eo8wgqv7xav2ohum3

18、2wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi

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