主講人：周雯列車發生斷電

或空調失效的應急處置EmergencyHandlingforPowerFailureorAirConditioningFailureoftheTrainPresenter:ZhouWen樹立“以旅客為本”的思想應以保障旅客生命財產為首要任務加強設備保障、克服困難、排除障礙、盡快疏解采取有效措施保證旅客旅途順暢提高運輸組織和調度指揮水平ValuepassengersGivetopprioritytoprotectingthelivesandpropertyofpassengersStrengthenequipmentsecurity,overcomingdifficulties,removingobstacles,andexpeditingevacuationTakeeffectivemeasurestoensureasmoothjourneyforpassengersImprovecapabilities

oftransportation,organizationandcoordination應急處置原則Emergencyhandlingprinciples01空調失效應急處理Emergencyhandlingofairconditioningfailure列車長向全體工作人員傳達，并通過廣播向旅客通報情況、致歉到車廂解釋、服務工作，解決旅客困難，安撫情緒，避免激化矛盾乘警負責維護車內秩序，司機、隨車機械師做好故障處理工作失效超過20分鐘不能恢復，視具體情況處理隨車機械師應立即到現場確認，并及時將故障情況告知列車長空調失效應急處理EmergencyhandlingofairconditioningfailureTheon-boardmachinistshouldimmediatelygotothesceneforconfirmation,andinformtheconductorofthefaultintimeTheconductorshouldcommunicatetoallstaff,andinformpassengersofthesituationandapologizethroughbroadcastingAllstaffshouldgotocarstoexplainproblemsandprovideservicestosolvepassengers'difficulties,calmtheiremotionsandavoidintensifyingconflictsThetrainpoliceareresponsibleformaintainingtheorderinthecar;thedriverandtheon-boardmachinistareresponsiblefortroubleshootingIfthefailurecannotberecoveredformorethan20minutes,itshouldbehandledaccordingtothesituation單車空調失效整列空調失效AsinglecartroubledwithairconditioningfailureThewholetraintroubledwithairconditioningfailure空調失效類型Typesofairconditioningfailure空調失效應急處理Emergencyhandlingofairconditioningfailure拉下車內全部遮光簾打開鄰車通過門通風，不得開啟車門高等級車廂旅客向低等級車廂疏散的，為旅客辦理通還票價差手續立即通知機械師到場穩定旅客情緒列車有能力時，將故障車廂旅客向有空余能力車廂疏散優先疏散重點旅客（1）單車空調故障Airconditioningfailureofasinglecar空調失效應急處理EmergencyhandlingofairconditioningfailureImmediatelynotifythemechanisttogotothesiteStabilizepassengers'emotionsPullallwindowshadesinthetrainIfthetrainhasthecapacity,thepassengersinthefaultycarshouldbeevacuatedtothespareonesandthekeypassengersshouldbeevacuatedfirstOpentheconnectiondooroftheadjacentcarforventilation,anddonotopenthetraindoorPassengersevacuatingfromhigh-classcarstolow-classcarsshouldberefundwithfaredifference列車能正常運行列車不能正常運行整列空調失效AirconditioningfailureofthewholetrainThetrainisinnormaloperationThetrainisnotinnormaloperation安裝防護網Installprotectivenets請求就近停車Requestparkingnearby限速運行Operatewithspeedlimitation空調失效應急處理Emergencyhandlingofairconditioningfailure列車能正常運行列車不能正常運行整列空調失效ThetrainisinnormaloperationThetrainisnotinnormaloperation安排人員值守Arrangepersonnelonguard拆網關門Removethenetandclosethedoor或組織換乘ororganizeatransfer安裝防護網Installprotectivenets溝通做決定報告CommunicateandmakeadecisionreportAirconditioningfailureofthewholetrain空調失效應急處理Emergencyhandlingofairconditioningfailure123456781號列車員1號保潔員2號列車員2號保潔員運行方向●●●●●●●●●●●●●空調失效應急處理Emergencyhandlingofairconditioningfailure安裝分工（若打開4個車門）Divisionoftheinstallationtask(ifsevendoorsareopened)Trainattendant2Cleaner2Cleaner1Trainattendant1Runningdirection1號列車員1號保潔員2號保潔員2號列車員餐服員餐服員餐服長12345678●●●●●●●●●●●●●空調失效應急處理Emergencyhandlingofairconditioningfailure安裝分工（若打開7個車門）Divisionoftheinstallationtask(ifsevendoorsareopened)運行方向Trainattendant2ChiefattendantofMealserviceCleaner1Trainattendant1RunningdirectionAttendantofMealserviceCatererCleaner2旅客們，我是**次列車列車長因**原因，空調不能正常使用鐵路部門正在積極組織搶修。給您造成不便，向您表示誠摯的歉意各位旅客，為了您的安全請您不要靠近打開的車門，謝謝您的合作本次列車工作人員做好打開車門的安全防護值守空調失效應急處理Emergencyhandlingofairconditioningfailure1空調失效列車上廣播模板Broadcasttemplateforairconditioningfailureofthetrain2列車停車開車門安裝防護網時，廣播通知模板Broadcasttemplatefortheinstallationofprotectivenets(Whenthetrainstopsandthedoorisopened)toPassengers,Iamtheconductoroftrain**Theairconditionercannotbeusednormallydueto**Therailroaddepartmentisactivelyorganizingemergencyrepairs.WesincerelyapologizefortheinconveniencecausedtoyouThestaffofthistrainhavedoneagoodjobinthesafetyguardsintheprocessofopeningdoorsPleasedonotapproachtheopeneddoor,thanksforyourcooperationDearpassengers,foryoursafety車廂斷電應急處理02Emergencyhandlingofpowerfailure車廂斷電應急處理

Emergencyhandlingofpowerfailure列車長將停電原因告知工作人員，并通過廣播向旅客通報情況、致歉Theconductorshouldinformthestaffofpowerfailurereasons,informthepassengersofthesituationandapologizethroughbroadcasting做好重點旅客的服務工作，安撫旅客情緒Doagoodjobinservingkeypassengersandcalmingthemdown應加強車內巡視，宣傳旅客不要使用明火照明Strengthentrainpatrolinspectionandtellpassengersdonotuseopenfireforlighting及時制止有發生砸玻璃等過激行為，并通過應急喇叭做好宣傳Stopglasssmashingandotheraggressivebehaviortimely,andmakepublicityofitthroughtheemergencyloudspeaker列車長及時上報情況，并保持與機械師及司機的聯系，關注事態的發展Theconductorshouldreportthesituationinatimelymannerandmaint