ICS

01.040.01

CCS

A00

中華人民共和國國家標準

GB/T45250—2025

電信和互聯網服務標準化工作指南

Telecomandinternetservices—Standardizationguideline

2025-02-28發布2025-06-01實施

國家市場監督管理總局發布

國家標準化管理委員會

GB/T45250—2025

目次

前言

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Ⅲ

1

范圍

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2

規范性引用文件

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3

術語和定義

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4

標準制定原則

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4.1

通信服務和支撐服務并重原則

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4.2

實效性原則

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4.3

可操作性原則

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5

電信和互聯網服務標準類型

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5.1

概述

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5.2

電信和互聯網服務基礎類標準

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5.3

電信和互聯網服務提供類標準

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5.4

電信和互聯網服務保障類標準

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5.5

電信和互聯網服務評估類標準

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3

6

電信和互聯網服務標準的實施和評價

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3

參考文獻

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4

Ⅰ

GB/T45250—2025

前言

本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結構和起草規則》的規

定起草。

請注意本文件的某些內容可能涉及專利。本文件的發布機構不承擔識別專利的責任。

本文件由中華人民共和國工業和信息化部提出。

本文件由全國通信服務標準化技術委員會（SAC/TC543）歸口。

本文件起草單位：中國信息通信研究院、之江實驗室。

本文件主要起草人：聶秀英、田輝、高巍、潘洋、劉錦華。

Ⅲ

GB/T45250—2025

電信和互聯網服務標準化工作指南

1范圍

本文件提供了電信和互聯網服務標準的制定原則、類型以及電信和互聯網服務標準的實施和評價等

方面的指南。

本文件適用于電信和互聯網服務標準化工作。

2規范性引用文件

下列文件中的內容通過文中的規范性引用而構成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

GB/T15624—2011服務標準化工作指南

3術語和定義

下列術語和定義適用于本文件。

3.1

服務業serviceindustry

從事服務活動的總稱。

注：服務業包括交通運輸、倉儲、郵政和物流業，信息服務業、批發、零售和租賃業，住宿及餐飲業，金融業，房

地產業，商務服務業，科學研究與技術服務業，水利、環境、公共設施管理和公共事業，居民服務、維修與維

護服務業，教育、培訓和人力資源服務業，衛生、社會保障、社會服務福利和社會工作，文化、體育、娛樂和

旅游，公共管理與公共安全，農林牧漁服務業等。

[來源：GB/T15624—2011，3.2]

3.2

服務標準servicestandard

規定服務應滿足的要求以確定其適用性的標準。

[來源：GB/T15624—2011，3.3]

3.3

電信和互聯網服務telecomandinternetservices

使用電信和互聯網設施，向用戶提供的服務及相應的輔助服務。

4標準制定原則

4.1通信服務和支撐服務并重原則

電信和互聯網服務針對用戶的服務包含業務設施使用階段通信服務（如固定電話通話服務、數據傳

輸服務等）和用戶關系階段支撐服務（如服務合同簽署、服務開通、故障