國際商務(wù)文化與禮儀介紹ChapterOneAnIntroductiontoInternationalBusinessCultureandEtiquette目錄TheImportanceofBusinessEtiquette商務(wù)禮儀的重要性CONTENTSThePrinciplesofBusinessEtiquette商務(wù)禮儀的原則01Realizethenecessityoflearningbusinessetiquette.02Analyzetheconceptofetiquettetheoreticallyandrecognizethecharacteristicsofetiquette.03Cultivatethecross-culturalawarenessinbusinesscommunication.Objectives（學(xué)習(xí)目標(biāo)）Testyourself（自我測試）WhenyouhaveabusinessmeetingintheUK,youshouldA.getdowntobusinessstraightawayB.spendtimeeatinganddrinkingandgettingtoknoweachother01Themostill-manneredthingtodoatabusinessmealisA.orderalotoffoodB.useacellphone02Testyourself（自我測試）YouhaveameetingwithaclientbutareexpectingacallyoushouldA.turnyourcellphoneoffB.tellyourclientyouareexpectingaphonecall03Whenyoureceivesomeoneelse’sbusinesscardyoushouldA.immediatelypassthemyourbusinesscardB.lookatthecardandacknowledgeit04Testyourself（自我測試）Whenexpressingthankstoabusinessclientwhohasgivenyouagift,youshouldA.sendane-mailbecauseitisfasterandmoreefficientB.sendahandwrittennote05TheImportanceofBusinessEtiquette商務(wù)禮儀的重要性ChapterI1.TheConceptofBusinessEtiquetteWhenevertwopeoplecometogetherandtheirbehavioraffectsoneanother,youhaveetiquette.Etiquetteisnotsomerigidcodeofmanners;it’ssimplyhowpersons’livestouchoneanother.EmilyPostEtiquetteisaboutbuildingrelationships2.Whyshouldwelearnbusinessetiquette?01Theyincreasethequalityoflifeintheworkplace.02Theycontributetooptimumemployeemorale.03Theyembellishthecompanyimage.04Theyalsoplayamajorroleingeneratingprofit.Goodmannersarecost-effectiveThePrinciplesofBusinessEtiquette商務(wù)禮儀的原則

Chapter2TheessenceofetiquetteThethreeprinciplesthatgovernalletiquetteConceptlookatthecurrentsituationandassesshowitaffectseveryoneinvolvedsincerelyconsiderate,respectfulandhonest1.ConsiderationThethreeprinciplesthatgovernalletiquetteAllowtherealyoutothriveGiveyoutheskillsandconfidencetobuildthebestrelationshipspossibleGiveyoutheopportunitytobesuccessfulFunctions

1.ConsiderationImportanceThethreeprinciplesthatgovernalletiquetteLookathowyourpossibleactionswillaffectothersinthefuture

TheessentialetiquetteininterpersonalcommunicationConcept2.RespectThethreeprinciplesthatgovernalletiquetteNotinterruptingtheother’sconversationListeningtotheothersattentivelyRememberingthenamesofnewacquaintancesReplyingpromptlytothelettersphonecallsandmessagesHow2.RespectThethreeprinciplesthatgovernalletiquetteConceptTheessentialetiquetteininterpersonalcommunication.Themoreconsiderate,respectful,andhonestbusinesspeoplesincerelyaretooneanother,thebettertheirrelationshipswillbewithco-workers,employees,cu