ICS

03.080

CCS

A12

中華人民共和國國家標準

GB/T44289—2024

農村公共法律服務基本規范

Basicspecificationforruralpubliclegalservice

2024-09-29發布2024-09-29實施

國家市場監督管理總局發布

國家標準化管理委員會

GB/T44289—2024

目次

前言

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Ⅲ

引言

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Ⅳ

1

范圍

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1

2

規范性引用文件

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1

3

術語和定義

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1

4

總體要求

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1

5

服務提供主體

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2

5.1

鄉鎮公共法律服務工作站

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2

5.2

村公共法律服務工作室

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2

6

服務人員

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3

7

服務內容與要求

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3

7.1

法律咨詢與指引

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3

7.2

法治宣傳教育

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3

7.3

矛盾糾紛化解

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4

7.4

村法律顧問服務

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4

8

檔案管理

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5

9

投訴處理及反饋

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5

10

服務評價與改進

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5

參考文獻

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6

Ⅰ

GB/T44289—2024

前言

本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結構和起草規則》的規

定起草。

請注意本文件的某些內容可能涉及專利。本文件的發布機構不承擔識別專利的責任。

本文件由中國標準化研究院提出并歸口。

本文件起草單位：江蘇省質量和標準化研究院、江蘇省司法廳、江蘇博事達律師事務所、浙江京衡

(義烏)律師事務所、湖北省標準化與質量研究院、廣西壯族自治區標準技術研究院、中國標準化研究

院、中國計量大學、山東省司法廳、山東省標準化研究院。

本文件主要起草人：羅坤、吳明、鄭重、周連勇、張書、馮秀勤、朱豐雪、丁凡、王全永、

云振宇、侯月麗、李偉、鐘麗、馬曉蕾、鄧希妍、顧長青、屈全勝、何苗苗、王爽、朱培武、錢榮富、

莫佳琳、劉曉倩、朱峰、朱孝磊、張宇群。

Ⅲ

GB/T44289—2024

引言

鄉村要振興，法治必先行。全面推進鄉村振興，離不開強有力的法治保障。

《關于加快推進公共法律服務體系建設的意見》（中辦發〔2019〕44號）提出，公共法律服務是政

府公共職能的重要組成部分，是保障和改善民生的重要舉措，是全面依法治國的基礎性、服務性和保障

性工作。

農村公共法律服務是建設覆蓋城鄉的現代公共法律服務體系的重要組成部分，是建設社會主義法治

國家的基礎工程，也是實現鄉村振興戰略的重要保障。規范農村公共法律服務工作，提高服務質量是推

動共同富裕、鄉村振興和經濟社會高質量發展的應有之義。

Ⅳ

GB/T44289—2024

農村公共法律服務基本規范

1范圍

本文件規定了農村公共法律服務的總體要求、服務提供主體、服務人員、服務內容與要求、檔案管

理、投訴處理及反饋、服務評價與改進。

本文件適用于面向農村提供的公共法律服務活動。

2規范性引用文件

下列文件中的內容通過文中的規范性引用而構成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

GB/T18894電子文件歸檔與電子檔案管理規范

SF/T0083全國人民調解工作規范

3術語和定義

下列術語和定義適用于本文件。

3.1

公共法律服務publiclegalservice

由政府主導、社會參與、司法行政機關統籌提供，旨在保障公民、法人和其他組織基本權利，維護

人民群眾合法權益，促進社會公平正義和保障人民安居樂業所必需的法律服務。

4總體要求

4.1應堅持傳播法律知識、弘揚法治精神、促進社會和諧的宗旨，在服務過程中注重法律知識宣傳，

引導服務對象通過合法途徑表達訴求、維護權益。

4.2應根據本地區的特點以及公共法律服務發展水平，選擇符合當地實際的工作方式，并依法發揮好

村規民約的作用。

4.3應堅持線下與線上相結合，通過現場、網絡、熱線等方式為服務對象提供準