2024年support崗位職責(zé)20篇

目錄

scmcloudsupportengineer崗位職責(zé)要求

職位描述：

preferredqualifications

informationtechnologyskill

technicalassistanceofsoftwareproductsand/orhardware.

understandingbasiclinuxostechnology.

maintenanceortroubleshootingofsoftwareproductsor/andhardware.

basicinformationtechnologywideknowledgeandexperience.(itisnecessarytobeabletousesomeapplicationsoftware.)

itisthebestwhenthereiseitherofthefollowingexperiences:

-developmentofsoftwareproducts.

-technicalassistanceofsoftwareproducts.

-experienceoforacleapps(fusionapps/ebs/psft)especiallyscm/mfg/procurement.

communicationskill

communicationsinjapanesewithcustomer.

languageskill

japaneseandenglish

english-businesslevel，technicalcommunications(mainwork:reading，writing)，toeic730gtec600

japanese-thenativelevelisneededtotalkinjapanesewiththecustomer，passedthefirstlevelofthejapaneselanguageexamination.

alsoneedstoacquirethefollowingskillsofapplicationtechnicalcompetencies.

asuccessfulcandidatewillhave

thoroughunderstandingoffeaturesoffusionscm/mfg/procurement.

goodunderstandingofsupporttoolsandoraclediagnosticsaplus

programmingandtroubleshootingknowledgeinjavaandpl/sql

goodknowledgeonunix，linuxand/orwindowsoperatingsystems

detaileddescriptionandjobrequirements

asamemberofthesupportorganization，yourfocusistodeliverpost-salessupportandsolutionstotheoraclecustomerbasewhileservingasanadvocateforcustomerneeds.thisinvolvesresolvingpost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans，aswellas，technicalquestionsregardingtheuseofandtroubleshootingforourelectronicsupportservices.aprimarypointofcontactforcustomers，youareresponsibleforfacilitatingcustomerrelationshipswithsupportandprovidingadviceandassistancetointernaloracleemployeesondiversecustomersituationsandescalatedissues.

asasr.supportengineer，youwillbethetechnicalinterfacetocustomers，originalequipmentmanufacturers(oems)andvalue-addedresellers(vars)forresolutionofproblemsrelatedtotheinstallation，recommendedmaintenanceanduseoforacleproducts.haveanunderstandingofalloracleproductsintheircompetenciesandin-depthknowledgeofseveralproductsand/orplatforms.also，youshouldbehighlyexperiencedinmultipleplatformsandbeabletocompleteassigneddutieswithminimaldirectionfrommanagement.inthisposition，youwillroutinelyactindependentlywhileresearchinganddevelopingsolutionstocustomerissues.

jobdutiesarevariedandcomplexutilizingindependentjudgment.mayhaveprojectleadrole.4yearsexperiencewithcoreproductsorfiveyearsexperiencewithapplicationsproductsandhaveatechnicaldegreei.e.，bscomputerscience/managementinformationsystems/science/engineering/math/physics/chemistrywitha3.0gpaor(forapplications)provenprofessional/technicalexperience，i.e.，demonstratinganunderstandingofapplicationsatafunctionalandtechnicallevel(preferablyoracle)

日語(yǔ)support崗位職責(zé)任職要求

日語(yǔ)support崗位職責(zé)

崗位職責(zé)jobdescription

'

1)sapfico系統(tǒng)支持和維護(hù)

2)base上海，偶爾出差(<5%)

3)相關(guān)增強(qiáng)開(kāi)發(fā)

4)相關(guān)的協(xié)調(diào)跟蹤

5)最終用戶培訓(xùn)'

任職資格skillrequirements

'1.日語(yǔ)流利聽(tīng)說(shuō)讀寫(xiě)流利，同時(shí)英語(yǔ)熟練

2.熟練掌握saps4fico/sapecc/s4hana的維護(hù)和增強(qiáng)開(kāi)發(fā)

3.了解業(yè)務(wù)知識(shí)和技術(shù)開(kāi)發(fā)

4.有財(cái)務(wù)月結(jié)支持經(jīng)驗(yàn)，有成本管理經(jīng)驗(yàn)

5.有零售行業(yè)sap實(shí)施經(jīng)驗(yàn)，有和retail門(mén)店對(duì)接經(jīng)驗(yàn)

6.工作積極主動(dòng)，能夠根據(jù)任務(wù)的要求，主動(dòng)溝通聯(lián)系個(gè)部門(mén)，增強(qiáng)項(xiàng)目貢獻(xiàn)'

securityadvisor,psusecuritysupportgroup崗位職責(zé)描述崗位要求

職位描述：

responsibilities:

-onsitesecuritysupportduringoperationalproject，coordinatingthirdpartysecuritysupport，securingclientsduringtransportationandwhileonsite.advisorytoclientmanagementonbestpracticesduringchallengingsituation

-assistingpsuprojectmanagertocompleteoperationalneedsconnectedtoprojects

skills:

-3yearsworkingexperiencerelatedtosecurityfunctions

-3yearsdrivingexperience，drivinglicenseisrequired

-age25to35

-basiccommunicationskillinenglish，

-basiccomputerskills

-goodlearningcapacitywithastrongteamworkingspirit

-preparedtotravel

-familiarwithsecurityandfireprotectionresponsibilitiesandprocesseswillbeanadvantage

whatdoweofferyou

?-astrongandtightteamwithflexibleteamplayersallwithstronginterpersonalskills.

?-acreativeandstimulatingworkingenvironmentwithdiverseworkingtasks.

?-possibilitytodevelopbyinternalaswellasexternalresources.

?-competitivesalarypackageconnectedtoyourbackground，experienceandactualcontribution.

ssg安全專員

崗位職責(zé)

-項(xiàng)目運(yùn)營(yíng)期間的現(xiàn)場(chǎng)安全支持，協(xié)調(diào)第三方安全支持，確保客戶在路途和現(xiàn)場(chǎng)的安全。在緊急情況下給客戶負(fù)責(zé)人提供最佳解決方案。

-協(xié)助psu項(xiàng)目經(jīng)理完成與項(xiàng)目相關(guān)的運(yùn)營(yíng)工作

崗位要求

-3年以上安全相關(guān)工作經(jīng)驗(yàn)

-持有駕照并具備3年以上駕駛經(jīng)驗(yàn)

-年齡23至35周歲

-基本的英語(yǔ)對(duì)話及電腦操作能力

-良好的學(xué)習(xí)能力和團(tuán)隊(duì)精神

-適宜出差安排

-熟悉安保及消防崗位職責(zé)及流程優(yōu)先

-具有安全背景調(diào)查相關(guān)工作經(jīng)驗(yàn)的優(yōu)先

-有軍隊(duì)/警局或行業(yè)相關(guān)工作經(jīng)驗(yàn)優(yōu)先

我們能提供什么？

-一支強(qiáng)大且團(tuán)結(jié)的團(tuán)隊(duì)。團(tuán)隊(duì)成員都具有較強(qiáng)的人際交往能力。

-工作任務(wù)多樣化，工作環(huán)境具有創(chuàng)造性和刺激性。

-可以通過(guò)內(nèi)部及外部資源發(fā)展。

-根據(jù)您的背景，經(jīng)驗(yàn)，工作能力，會(huì)得到具有競(jìng)爭(zhēng)力的薪資待遇。

sapsupportanalyst崗位職責(zé)要求

職位描述：

職責(zé)描述：

-takeownershipfortheresolutionofincidents，problemsandservicerequests，includingcategorisationandescalationtoappropriateglobalteamsforquickresolution;

-toworkcloselywithglobalvirtualsapsupportteamstodeliver1st，2ndandonsomesituations3rdlevelsupporttoapaccountries;

-supportourbusinessstakeholdersandrespectiveprojectteamsindeliveringsolutionsinthemanufacturingarea;

-toworkcloselywithglobalfunctionalteamstoparticipateinsap-relatedsystemimplementationswithintheapacregion;

職位要求：

-atleast3yearsrelatedworkingexperience;

-bachelor'sdegreeorequivalent，inbusinessadministrationorrelatedinformationtechnologyfields;

-knowledgeofsapmodulesespeciallypp(productionplanning)ormm(materialmanagement)orplantmaintenance(pm)orwarehousemanagement(wm)andanyotherfunctionalmoduleswillbeanadvantage;

-goodanalyticalandproblem-solvingskills;

fieldtechnicalsupportmanager現(xiàn)場(chǎng)技術(shù)支持經(jīng)理崗位職責(zé)描述崗位要求

職位描述：

職責(zé)描述：

1.supportthedealerstofixthecarproblemsandissuescollections

支持經(jīng)銷(xiāo)商解決車(chē)輛故障及問(wèn)題收集

2.supportthedealers/regionalmanagerstodealwiththecustomercomplains

支持經(jīng)銷(xiāo)商/區(qū)域經(jīng)理解決客戶投訴

3.supporteventactivitiestoensurethecarsrunningnormally

支持市場(chǎng)活動(dòng)，保障車(chē)輛正常運(yùn)行

4.assistthedealertoimprovetechnicalcapabilities

協(xié)助經(jīng)銷(xiāo)商提高技術(shù)能力

5.managethedigitalworkshoptoensurebytontechnicalstandardimplementation

管理數(shù)字化車(chē)間，確保落實(shí)拜騰技術(shù)標(biāo)準(zhǔn)

職位要求：

1.industrybackground行業(yè)背景

?automotive有主機(jī)廠工作經(jīng)驗(yàn)

?fieldsupportexperience≥3year3年及以上現(xiàn)場(chǎng)支持有關(guān)的工作經(jīng)驗(yàn)

?workexperience≥8year工作經(jīng)驗(yàn)8年及以上

2.knowledgeandskills:知識(shí)技能

?strongvehicletechnicalknowledgeandaftersalesbusiness扎實(shí)的車(chē)輛技術(shù)及售后業(yè)務(wù)知識(shí)

?deephighvoltageknowledgeandhand-oncapability深刻了解高壓相關(guān)知識(shí)及實(shí)操能力

?goodanalyticalskillsandleadershipskills良好分析能力和領(lǐng)導(dǎo)力

?goodinterculturalcommunication良好的多元文化交流能力

3.education/training:教育/培訓(xùn)

?bachelor’sdegreeoraboveineitherautomotiveengineeringorrelated車(chē)輛工程或相關(guān)專業(yè)本科及以上

4.competencies:其他

?fluentchinese/englishwrittenandspokenlanguageskills中英文語(yǔ)言讀寫(xiě)能力流利

?msoffice熟練使用辦公軟件

?flexibleworkingtimeandfrequenttravel彈性工作時(shí)間及頻繁出差

5.languageskills語(yǔ)言:

?english英文;chinese中文

customersupportengineer崗位職責(zé)

亞太區(qū)物流分銷(xiāo)經(jīng)理theasia-pacific(“apac”)regionlogistics&distributionmanagerwillhaveresponsibilityforregionalprocessesandprogramstoensuretheefficientandcost-effectivemovementofmaterialsandfinishedgoodsforthebusiness.thisrolewillensurethatprocessesandprogramsenablethebusinesstomaximizecustomerserviceperformancewhileminimizingcostsandworkingcapital.

responsibilities:

?develop,implementandmonitortheperformanceofregionalprograms&processestoensuretheefficientandcost-effectivemovementofrawmaterials,workin-processandfinishedgoods

?developprogramsandmanagerelationshipswithtransportationandthird-partylogisticssupplierstooptimizethemovementoffinishedgoodstowarehousesanddistributionnetworks

?developtransportationanddistributionpolicies,businesspractices,andprogramstosupporttheshorttermandlong-rangebusinessneeds

?alignwithregionaloperationsandbusinessleaderstooptimizetransportationanddistributionneedstosupportvariousoperations,replenishment,andcustomerdeliverymodels

?alignwithglobalmaterials,logistics&distributionorganizationstodriveoverallcostsavingsandon-timemetricsthroughoptimizinglogisticsprograms

?ensurethedevelopmentandexecutionoftradecompliantprocessesforexportandimportshipments,incorporatingstepstodrivecosteffectiveandtimelydeliverytoregionalcustomers

?ensurecompliancewithregulatoryandcompanystandardsforcostcontrol,ehsandexternalagenciesinventorypoliciesandinitiatives

?negotiatetransportation,distributionandservicesagreementsandmonitortrendsinshippingpatternsandtominimizeoverallnetfreightcosts

?processclaimswithfreightcarriersasrequiredfordamagedgoods

?developalogistics&distributionannualoperatingplan(aop)

?monitoractualexpense,trendsandimpactsvsaop,andtaketheappropriateaction(s)tomitigateunfavorabletrendsvsplan

?ensureproperinvoicingallocationacrosseachplantintheregion

?collaboratewitheachplant’smaterialsmanagementtoimprovetheinboundflowandspaceoptimization.

?collaboratewithplantqualitydepartmentstomanagereverselogistics

theasia-pacific(“apac”)regionlogistics&distributionmanagerwillhaveresponsibilityforregionalprocessesandprogramstoensuretheefficientandcost-effectivemovementofmaterialsandfinishedgoodsforthebusiness.thisrolewillensurethatprocessesandprogramsenablethebusinesstomaximizecustomerserviceperformancewhileminimizingcostsandworkingcapital.

responsibilities:

?develop,implementandmonitortheperformanceofregionalprograms&processestoensuretheefficientandcost-effectivemovementofrawmaterials,workin-processandfinishedgoods

?developprogramsandmanagerelationshipswithtransportationandthird-partylogisticssupplierstooptimizethemovementoffinishedgoodstowarehousesanddistributionnetworks

?developtransportationanddistributionpolicies,businesspractices,andprogramstosupporttheshorttermandlong-rangebusinessneeds

?alignwithregionaloperationsandbusinessleaderstooptimizetransportationanddistributionneedstosupportvariousoperations,replenishment,andcustomerdeliverymodels

?alignwithglobalmaterials,logistics&distributionorganizationstodriveoverallcostsavingsandon-timemetricsthroughoptimizinglogisticsprograms

?ensurethedevelopmentandexecutionoftradecompliantprocessesforexportandimportshipments,incorporatingstepstodrivecosteffectiveandtimelydeliverytoregionalcustomers

?ensurecompliancewithregulatoryandcompanystandardsforcostcontrol,ehsandexternalagenciesinventorypoliciesandinitiatives

?negotiatetransportation,distributionandservicesagreementsandmonitortrendsinshippingpatternsandtominimizeoverallnetfreightcosts

?processclaimswithfreightcarriersasrequiredfordamagedgoods

?developalogistics&distributionannualoperatingplan(aop)

?monitoractualexpense,trendsandimpactsvsaop,andtaketheappropriateaction(s)tomitigateunfavorabletrendsvsplan

?ensureproperinvoicingallocationacrosseachplantintheregion

?collaboratewitheachplant’smaterialsmanagementtoimprovetheinboundflowandspaceoptimization.

?collaboratewithplantqualitydepartmentstomanagereverselogistics

retailmarketingsupportspecialist(零售市場(chǎng)支持專員)崗位職責(zé)描述崗位要求

職位描述：

職責(zé)描述：

keyresponsibilities

?downtownstoremanagement

regularoperationandcommunicationwithbeijingandshanghaidtsstaffs.

dtseventplanningandon-sitesupporting.

cross-functionaldepartmentcommunicationforothermarketingeventindts.

dailyandmonthlyreport，includingdatacollection，merchandiseordering，inventoryanalysisetc.，

?companycaranddrivermanagement

dailymanagementforcompanyinternalfleetincludingbothrentalandfixasset.optimizethecarpoolandtrytomaximizetheutilizationandminimizethetotalvolume.

?logistics

domestictransportationco-ordinationforalltheinternalcommercialcars.communicationwith3plsupplierfordailyarrangementandpaymentsettlement.checkwithwarehouseforthecardamagereportandfilling.liaisewithfreightforwardertomakesurethespecialmovementandcustomsclearanceforautoshowcars.

?financeandaccounting

financialcontrol，annualbudgetandmonthlyforecast.budgetapplicationandregularpaymentsettlement.

?othertaskassignedbythelinemanager

keyperformancemeasurement

projectquality&progress

項(xiàng)目質(zhì)量和進(jìn)度

職位要求：

academicqualificationsrequired

bachelordegreeorabove

本科或以上學(xué)歷

strongcommunicationskillsandteamworkcapability

溝通能力和團(tuán)隊(duì)合作能力強(qiáng)

strongself-motivation

強(qiáng)烈的上進(jìn)心

strongsenseofresponsibility

強(qiáng)烈的責(zé)任感

fluentinmandarinandenglish

中英文流利

proficiencyinmspowerpointandexcel

powerpoint和excel熟練

experiencerequired

2+yearsworkingexperience(preferablyautomotiveindustry)

2年以上工作經(jīng)驗(yàn)（汽車(chē)行業(yè)優(yōu)先）

retailandluxuryexperienceisaplus.

零售及奢侈品經(jīng)驗(yàn)是加分項(xiàng)

itsupport崗位職責(zé)

亞太區(qū)物流分銷(xiāo)經(jīng)理theasia-pacific(“apac”)regionlogistics&distributionmanagerwillhaveresponsibilityforregionalprocessesandprogramstoensuretheefficientandcost-effectivemovementofmaterialsandfinishedgoodsforthebusiness.thisrolewillensurethatprocessesandprogramsenablethebusinesstomaximizecustomerserviceperformancewhileminimizingcostsandworkingcapital.

responsibilities:

?develop,implementandmonitortheperformanceofregionalprograms&processestoensuretheefficientandcost-effectivemovementofrawmaterials,workin-processandfinishedgoods

?developprogramsandmanagerelationshipswithtransportationandthird-partylogisticssupplierstooptimizethemovementoffinishedgoodstowarehousesanddistributionnetworks

?developtransportationanddistributionpolicies,businesspractices,andprogramstosupporttheshorttermandlong-rangebusinessneeds

?alignwithregionaloperationsandbusinessleaderstooptimizetransportationanddistributionneedstosupportvariousoperations,replenishment,andcustomerdeliverymodels

?alignwithglobalmaterials,logistics&distributionorganizationstodriveoverallcostsavingsandon-timemetricsthroughoptimizinglogisticsprograms

?ensurethedevelopmentandexecutionoftradecompliantprocessesforexportandimportshipments,incorporatingstepstodrivecosteffectiveandtimelydeliverytoregionalcustomers

?ensurecompliancewithregulatoryandcompanystandardsforcostcontrol,ehsandexternalagenciesinventorypoliciesandinitiatives

?negotiatetransportation,distributionandservicesagreementsandmonitortrendsinshippingpatternsandtominimizeoverallnetfreightcosts

?processclaimswithfreightcarriersasrequiredfordamagedgoods

?developalogistics&distributionannualoperatingplan(aop)

?monitoractualexpense,trendsandimpactsvsaop,andtaketheappropriateaction(s)tomitigateunfavorabletrendsvsplan

?ensureproperinvoicingallocationacrosseachplantintheregion

?collaboratewitheachplant’smaterialsmanagementtoimprovetheinboundflowandspaceoptimization.

?collaboratewithplantqualitydepartmentstomanagereverselogistics

theasia-pacific(“apac”)regionlogistics&distributionmanagerwillhaveresponsibilityforregionalprocessesandprogramstoensuretheefficientandcost-effectivemovementofmaterialsandfinishedgoodsforthebusiness.thisrolewillensurethatprocessesandprogramsenablethebusinesstomaximizecustomerserviceperformancewhileminimizingcostsandworkingcapital.

responsibilities:

?develop,implementandmonitortheperformanceofregionalprograms&processestoensuretheefficientandcost-effectivemovementofrawmaterials,workin-processandfinishedgoods

?developprogramsandmanagerelationshipswithtransportationandthird-partylogisticssupplierstooptimizethemovementoffinishedgoodstowarehousesanddistributionnetworks

?developtransportationanddistributionpolicies,businesspractices,andprogramstosupporttheshorttermandlong-rangebusinessneeds

?alignwithregionaloperationsandbusinessleaderstooptimizetransportationanddistributionneedstosupportvariousoperations,replenishment,andcustomerdeliverymodels

?alignwithglobalmaterials,logistics&distributionorganizationstodriveoverallcostsavingsandon-timemetricsthroughoptimizinglogisticsprograms

?ensurethedevelopmentandexecutionoftradecompliantprocessesforexportandimportshipments,incorporatingstepstodrivecosteffectiveandtimelydeliverytoregionalcustomers

?ensurecompliancewithregulatoryandcompanystandardsforcostcontrol,ehsandexternalagenciesinventorypoliciesandinitiatives

?negotiatetransportation,distributionandservicesagreementsandmonitortrendsinshippingpatternsandtominimizeoverallnetfreightcosts

?processclaimswithfreightcarriersasrequiredfordamagedgoods

?developalogistics&distributionannualoperatingplan(aop)

?monitoractualexpense,trendsandimpactsvsaop,andtaketheappropriateaction(s)tomitigateunfavorabletrendsvsplan

?ensureproperinvoicingallocationacrosseachplantintheregion

?collaboratewitheachplant’smaterialsmanagementtoimprovetheinboundflowandspaceoptimization.

?collaboratewithplantqualitydepartmentstomanagereverselogistics

fusionhcmsupportengineer崗位職責(zé)要求

職位描述：

preferredqualifications

informationtechnologyskill

technicalassistanceofsoftwareproductsand/orhardware.

understandingbasiclinuxostechnology.

maintenanceortroubleshootingofsoftwareproductsor/andhardware.

basicinformationtechnologywideknowledgeandexperience.(itisnecessarytobeabletousesomeapplicationsoftware.)

itisthebestwhenthereiseitherofthefollowingexperiences:

-developmentofsoftwareproducts.

-technicalassistanceofsoftwareproducts.

-experienceoforacleapps(ebsorpsft)especially，hcm.

communicationskill

communicationsinjapanesewithcustomer.

languageskill

japaneseandenglish

english-businesslevel，technicalcommunications(mainwork:reading，writing)，toeic730gtec600

japanese-thenativelevelisneededtotalkinjapanesewiththecustomer，passedthefirstlevelofthejapaneselanguageexamination.

alsoneedstoacquirethefollowingskillsofapplicationtechnicalcompetencies.

asuccessfulcandidatewillhave

thoroughunderstandingoffeaturesoffusionapplications

goodunderstandingofsupporttoolsandoraclediagnosticsaplus

programmingandtroubleshootingknowledgeinjavaandpl/sql

goodknowledgeonunix，linuxand/orwindowsoperatingsystems

detaileddescriptionandjobrequirements

asamemberofthesupportorganization，yourfocusistodeliverpost-salessupportandsolutionstotheoraclecustomerbasewhileservingasanadvocateforcustomerneeds.thisinvolvesresolvingpost-salesnon-technicalcustomerinquiriesviaphoneandelectronicmeans，aswellas，technicalquestionsregardingtheuseofandtroubleshootingforourelectronicsupportservices.aprimarypointofcontactforcustomers，youareresponsibleforfacilitatingcustomerrelationshipswithsupportandprovidingadviceandassistancetointernaloracleemployeesondiversecustomersituationsandescalatedissues.

asasr.supportengineer，youwillbethetechnicalinterfacetocustomers，originalequipmentmanufacturers(oems)andvalue-addedresellers(vars)forresolutionofproblemsrelatedtotheinstallation，recommendedmaintenanceanduseoforacleproducts.haveanunderstandingofalloracleproductsintheircompetenciesandin-depthknowledgeofseveralproductsand/orplatforms.also，youshouldbehighlyexperiencedinmultipleplatformsandbeabletocompleteassigneddutieswithminimaldirectionfrommanagement.inthisposition，youwillroutinelyactindependentlywhileresearchinganddevelopingsolutionstocustomerissues.

jobdutiesarevariedandcomplexutilizingindependentjudgment.mayhaveprojectleadrole.4yearsexperiencewithcoreproductsorfiveyearsexperiencewithapplicationsproductsandhaveatechnicaldegreei.e.，bscomputerscience/managementinformationsystems/science/engineering/math/physics/chemistrywitha3.0gpaor(forapplications)provenprofessional/technicalexperience，i.e.，demonstratinganunderstandingofapplicationsatafunctionalandtechnicallevel(preferablyoracle)

job:support

location:cn-cn，china-dalian

jobtype:regularemployeehire

organization:oracle

bodyrepairfieldsupport車(chē)身維修技術(shù)支持崗位職責(zé)描述崗位要求

職位描述：

a.responsibilities(essentialtotheposition)

1.確保經(jīng)銷(xiāo)商按照byton標(biāo)準(zhǔn)維修及使用專用工具設(shè)備，確保維修品質(zhì)

2.協(xié)助網(wǎng)發(fā)部門(mén)執(zhí)行新經(jīng)銷(xiāo)商建店及設(shè)施評(píng)估、開(kāi)業(yè)審計(jì)、人員評(píng)估、流程審核

3.協(xié)助跨部門(mén)內(nèi)部日常交流及技術(shù)支持

4.現(xiàn)場(chǎng)支持及輔導(dǎo)經(jīng)銷(xiāo)商對(duì)于事故車(chē)維修的方法，流程及工藝

5.跟進(jìn)經(jīng)銷(xiāo)商技師培訓(xùn)后應(yīng)用質(zhì)量及針對(duì)現(xiàn)場(chǎng)問(wèn)題進(jìn)行收集分析并反饋到內(nèi)部團(tuán)隊(duì)

6.根據(jù)現(xiàn)場(chǎng)經(jīng)銷(xiāo)商問(wèn)題及時(shí)進(jìn)行介入并提供技術(shù)解決方案，確保維修時(shí)效性及交付質(zhì)量

7.結(jié)合經(jīng)銷(xiāo)商問(wèn)題和現(xiàn)有技術(shù)及培訓(xùn)相關(guān)體系提出改善及改進(jìn)性建議和意見(jiàn)

8.針對(duì)重大事故問(wèn)題給予經(jīng)銷(xiāo)商現(xiàn)場(chǎng)支持和協(xié)助處理相關(guān)事宜

9.管理輔導(dǎo)經(jīng)銷(xiāo)商人員不斷提升技術(shù)維修質(zhì)量和效率，為了達(dá)到更高的客戶滿意度

10.對(duì)于特殊事故案件定損問(wèn)題協(xié)助經(jīng)銷(xiāo)商和保險(xiǎn)公司進(jìn)行技術(shù)上的商討和確認(rèn)

11.根據(jù)業(yè)務(wù)需要提供事故車(chē)維修相關(guān)的技術(shù)支持

12.協(xié)助技術(shù)培訓(xùn)開(kāi)發(fā)及維修工藝驗(yàn)證

13.協(xié)助鈑噴維修設(shè)備驗(yàn)證及培訓(xùn)

b.requirements:

?5年以上中高端車(chē)系鈑金維修經(jīng)驗(yàn)

?鈑金培訓(xùn)講師及課程開(kāi)發(fā)經(jīng)驗(yàn)

?擔(dān)任過(guò)鈑噴競(jìng)賽評(píng)審裁判經(jīng)驗(yàn)

?有中高端車(chē)系講師培訓(xùn)認(rèn)證

?良好的現(xiàn)場(chǎng)維修及工具設(shè)備使用能力

?高職相關(guān)學(xué)歷文憑

?良好的溝通協(xié)調(diào)及團(tuán)隊(duì)合作能力

?具有良好的問(wèn)題處理應(yīng)變能力

?能適應(yīng)長(zhǎng)時(shí)間出差

matlabtechnicalsupportengineer職位描述與崗位職責(zé)任職要求

職位描述：

thispositionislocatedinshanghai，prchina.fluentchineseandenglishlanguageskillsarerequired.

responsibilities

asatechnicalsupportengineeryouwillhelpmakeourcustomerssuccessfulintheusageofourmatlabandsimulinkproductlines.thisinvolvesresolvingcustomerreportedissuesinawideareaofproducts，applications，andindustries.collaboratingwithspecialistswillhelpyouunderstandcustomers’requestsandthebackgroundoftheirrequests.havingaclearunderstandingoftheissue，youwillprovidethecustomerwithanappropriatesolution.inaddition，youactasacustomeradvocateiftheissuerequiresinternalescalation，keepingthecustomerinformedoftheprogress.byprovidingfeedbacktoourdevelopmentorganization，youenablethecontinuousimprovementofourproductlines.yourpost-salesrelationshipwithourcustomerisimportanttotheirlongtermsatisfaction.thefeedbackthatyouprovidetoourorganizationwillbeveryhelpfulinunderstandingtheneedsofourcustomers.

minimumqualifications

abachelor'sdegreeand3yearsofprofessionalworkexperience(oramaster'sdegree)isrequired.

preferredqualifications

mathworkshasapassionforlifelonglearninganchoredinitscorevalues.becausethispositionisextremelychallengingandinvolvescontinuouslearninganddevelopment，youmustbeextremelymotivatedandlovetolearn.

wealsorequire:

universitydegreeinengineeringorscience

excellentlanguageskillsinchineseandenglishrequired.

strongverbalandwrittencommunicationskills

familiaritywithmathematics

familiaritywithcontrolssystemsorsignalprocessing

knowledgeofatleastoneoperatingsystemandatleastoneprogramminglanguage

strongcommitmenttolearningandpersonaldevelopment

knowledgeofmatlab

technicalsupportengineer（技術(shù)支持工程師）崗位職責(zé)描述崗位要求

職位描述：

職責(zé)描述：

1.providedailydealertechnicalsupportandmaintainagreedservicelevels;

2.maintainvrsfromassignedareasaccordingtopolicy&guidelines;

3.providetechnicalsupportforvehiclequalityissues，serviceoperationsandmarketingactivities;

4.identifyanddefineproductdeviations，trendsandearlywarningsfromthemarketbasedonmultiplein-datasourcese.g.tievehiclereports(vr)，customerrelationsandtechnicalsupport，andprovidesufficientfeedbackforproductimprovementpurpose;

5.implementservicesolutionsandaddresspotentialdiscrepancies;

6.responsibletoorganizedealermeetingswithinjobscope;

7.establishandmaintaincommunicationbetweencmqanddealersbye-systemsandothertoolsonadailybasis;

8.initiate，executeandfollowupactivitiesasrequiredtoensurethatkeyresponsibilitiesaremeet;

9.provideon-sitefieldsupportorinvestigationwhendeemedneeded.

10.experienceinconnectivityisabenefit

11.experienceinhybrid/electicvehicletechnologyisabenefit

12.polestarsupportspecialistasaresponsibility

keyperformancemeasurement

1.95%supportneededvrisrespondedin2workinghours&providerepairsolutionfor90%ofcasesin3workingdays;

2.95%pre-checkvrisrespondedin2workinghours&makesurethesolutionthatdealermadeiscorrect.

3.75%ofvrsupportneededprovidesolutionin5calendardays;

4.reportturnaround＜2.9.

5.dealersatisfaction＞90%.

職位要求：

education&language

education:bachelordegree;

englishskills:verbalandwritten.

pcskills:goodwith:words，xls，pptandwebbasedapplications.

communicationandinterpersonalskills:willingtoinitiatecommunicationsandabletoexpressandacceptopinionsinaprofessionalway.

experie