Unit4TheFoodandBeverageDepartmentLesson2ChineseDishServiceLesson1TableReservationLesson4BarServiceLesson3WesternDishServiceLesson1TableReservationGoalLearnhowtoacceptbookinginarestaurant.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.

menu

mealvoucher

privateroom

non-smokingsectionprivateroomnon-smokingsectionmealvouchermenu1Mr.Black（B）打電話到餐廳訂位，Wendy（W）接聽了電話。W:Goodafternoon,ABCRestaurant.MayIhelpyou?B:Yes,couldyoupleasetellmewhentherestaurantopens?W:It'sopenfrom9a.m.to11p.m.everyday.Doyouneedareservation,sir?B:Yeah,I'dliketobookatablefortwoat6o'clocktomorrowevening.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Mr.Black（B）打電話到餐廳訂位，Wendy（W）接聽了電話。W:Iamsorry.Therearenotablesavailableat6o'clock,butifyoulike,Icanarrangeatableforyouat7o'clock.B:ItsoundsOK.W:Whencanweexpectyou?B:We'llarriveatabout6:45.W:Wouldyouprefersittinginthesmokingornon-smokingsection?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Mr.Black（B）打電話到餐廳訂位，Wendy（W）接聽了電話。B:Non-smokingsection.Mywifewouldlikeatablewithaviewofthegarden.W:MayIknowyournameandtelephonenumber?B:It'sBerryBlackandthenumberis1383986××××.W:Lovely.Yourreservationfortomorrowhasbeencon?rmed.Pleasedocomebefore7,otherwisewecan'tguaranteeyourreservation.Youknowitisthepeaktime.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Mr.Black（B）打電話到餐廳訂位，Wendy（W）接聽了電話。B:Isee.Doyouhaveminimumcharge?W:Notatall.Lookforwardtoyourcoming.B:Thankyou.W:Mypleasure.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1A.Fillintheblanksandchangetheformsifnecessary.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesbookatable

withaviewof

non-smokingsectionlookforwardto

minimum

available31.Wouldyoulikearoom________________garden?2.We________________seeingyouagain.3.Iwouldliketo________________forfourat7:30.4.Wouldyoulikeatableinthesmokingor____________________?5.Istherea________________charge?6.Istherearoom________________onJuly,3rd?withaviewofbookaseatlookforwardtonon-smokingsectionminimumavailable1.Therestaurant'sbusinesshoursare____________________.2.Mr.Blackbooksatableina_______________sectionwithaviewof______________.3.Thewaitersaysthattheycan'tguaranteethereservationafter7:00because____________________.1B.Practicethedialogueinpairsand?llintheblanks.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesfrom9amto11pm.non-smokinggardenit’sthepeaktimeLookandLearnDialogueReadingLearnMore1NewWordsandPhrases餐廳服務人員Thejobofthehostessistoarrangereservationsinrestaurantsandwelcomeguests,andtoseattheguestswhentheyarrive.Inmanycasesthehostessalsotakesdrinkordersfromtheguestsaftertheyhavebeenseated.Shealsothankstheguestswhentheyleave.Waitersandwaitressesalsoplayanimportantroleintheoperation,becausetheyhavemorecontactwiththegueststhananyotherrestaurantstaff.迎賓員的工作是安排餐廳的預訂，當客人到達時進行迎接，引客入座。很多時候，客人就坐后迎賓員也為客人提供酒水單，當客人離開時也要歡送客人。服務員在餐廳運營中也扮演著重要的角色，因為和餐廳其他員工比起來，他們與客人有更多的接觸。LookandLearnDialogueReadingLearnMore1NewWordsandPhrasesReadthetextagainandcircleYesorNo.1.Thehostessarrangesreservationsinrestaurants.2.Thehostesscontactwithguestsmoreoftenthananyotherrestaurantstaff.3.Thehostessneedn'ttakedrinksordersfromtheguests.4.Waitersandwaitressesthankstheguestswhentheyleave.YesNoNoNoLookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLearnMore1.Goodmorning.ThisisaChineseRestaurant.MayIhelpyou?2.Pleasewaitamoment,sir/madam.Iwillcheckitforyou.3.Whattimewouldyoulikeyourtable?4.Forhowmanypeople?早上好！中餐廳，請問有什么可以為您效勞？請您稍等一下，先生/女士。我為您查一下。請問您要預訂幾點的？請問多少人？LookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLearnMore5.MayIhaveyournameandphonenumber?6.Wouldyouprefersittinginthesmokingornon-smokingsection?7.Welookforwardtoserving/seeingyou,Mr.Ma.Thanksforyourcalling.請問您的姓名和電話號碼？請問您要坐在吸煙區還是無煙區呢？我們期待您的光臨，馬先生。謝謝您的來電。LookandLearnDialogueReadingLearnMore1NewWordsandPhrasesprivate['praivit]adj.私人的section['sek??n]n.區minimum['minim?m]n.最小量hostess['h??stis]n.迎賓員waitress['weitris]n.（女）服務員role[r?ul]n.作用，角色operation[,?p?'rei??n]n.運轉，經營privateroom包間bookatable訂位non-smokingsection無煙區withaviewof有……的景色peaktime高峰期minimumcharge最低消費havecontactwith和……有接觸Lesson2ChineseDishServiceGoalRecommendChinesedishesandtakeorders.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.

noodles

soybeanmilk

porridgedumplings

steamedbuns

chopstickschopsticksporridgesteamedbunsdumplingsoybeanmilknoodles2Mr.Cooper（C）請他的朋友Joe（J）到錦江飯店就餐，因為他們不了解中國菜，所以服務員Wendy（W）向他們推薦食物和飲料。W:WelcometoJinjiangHotel!Haveyoumadeareservation?C:Yes,inthenameofMr.Cooper.W:Justaminute.I'llcheckourreservationbook.Ah,yes,atablefortwoat6p.m.Pleasecomethisway.(Seated)C:DoyouhaveamenuinEnglish?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2Mr.Cooper（C）請他的朋友Joe（J）到錦江飯店就餐，因為他們不了解中國菜，所以服務員Wendy（W）向他們推薦食物和飲料。W:Yes,hereyouare.(Afewminuteslater)W:Excuseme!Areyoureadytoorder?J:Yeah,butwehavelittleknowledgeaboutChinesefood.Canyoumakeafewsuggestions?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2Mr.Cooper（C）請他的朋友Joe（J）到錦江飯店就餐，因為他們不了解中國菜，所以服務員Wendy（W）向他們推薦食物和飲料。W:Mypleasure.WehaveavarietyofChinesefoodandwineatyourchoice.Ifyoulike,Icanrecommendourspecialdishes,suchaspoachedchickenwithvegetablesandsteamedperch,bothofwhicharepopularamongguests.C:Soundsgreat!I'lltakethem.Howaboutyou,Joe?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2Mr.Cooper（C）請他的朋友Joe（J）到錦江飯店就餐，因為他們不了解中國菜，所以服務員Wendy（W）向他們推薦食物和飲料。J:Oh,I'monadietrecently.Couldyoupleaserecommendsomelightlyseasonedfood?W:Howaboutfruitsalad?Manyguestshavegivenhighcommentsonit.J:Allright.I'dliketotrysome.W:Madam,yourdishwilltake15-20minutestoprepare.Whilewaiting,whatwouldyouliketodrink?TSINGTAObeer,MaotaiandGreatWalldrywinearefamousinChina.Whichbranddoyouprefer?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2Mr.Cooper（C）請他的朋友Joe（J）到錦江飯店就餐，因為他們不了解中國菜，所以服務員Wendy（W）向他們推薦食物和飲料。C:TSINGTAObeerisbetter.Twobottlesplease.W:Isee.NowI'llconfirmyourorder.Theyarepoachedchickenwithvegetables,steamedperch,salad,andtwobottlesofTSINGTAObeer,right?C:Exactly,thankyou.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesPracticethedialogueinpairsandcircleYesorNo.avarietyof

inthenameof

atone'schoiceonadiet

lightlyseasoned

givehighcommentson1.Manyguests____________________________ourroastduck.2.Iam_______________recently.3.Thereservationis______________________Mr.Brown.4.Hehas_________________toys.5.Hehasnothing_____________________.6.Ipreferto______________________food.havegivenhighcommentsonunderthenameofonadietavarietyofathischoicelightlyseasoned2LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesB.Practicethedialogueinpairsandanswerthefollowingquestions.1.Didtheyhaveareservation?2.Whatspecialdishesdidthewaitressrecommend?3.Whatkindofdrinkwouldtheylike?4.Howmanydisheshavetheyordered?Yes,theydid.Poachedchickenwithvegetablesandsteamedperch.QingdaoBeerThree.LookandLearnDialogueReadingLearnMore2NewWordsandPhrases為客人點餐Step-1ObserveyourguestSmileandmakeeyecontact.Whenaguestclosesthemenuorlooksaround,comeclosetotheguest.Step-2SuggestivesellingRecommendyourdishestotheguestbysaying:MayIsuggestour...第一步觀察客人微笑并注意與客人眼神交流。比如，當客人合上菜單或者環顧四周時，就應該上前做點餐準備。第二步推薦菜肴向客人推薦菜肴時，可以說：“我可以向您推薦我們的……菜品嗎？”LookandLearnDialogueReadingLearnMore2NewWordsandPhrases為客人點餐Step-3TaketheorderNotedownthenumberofguests.Takeorderfromtheladyfirst,thenanoldgentlemanoraguestandthehostisthelast.Step-4RepeattheorderAfteralltheguestshaveordered,repeattheorderbacktotheguests.Step-5BeforeleavingthetableThankguestspolitelyandcollectthemenu.第三步點菜記錄客人的數量并按順序記下客人所點的菜：依次是女士、老人、其他客人，最后是主人。第四步重復菜單在所有客人都點菜完畢后，服務員要給客人重復菜單。第五步點菜結束禮貌致謝并收起菜單。LettersWordsboggsperconcLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesReordertheletterswithyourpartner.bserveuggestiveepeatontactLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesLearnMoreDifferentChinesecuisine.WushanImperialGoose吳山貢鵝(AnhuiCuisine)Blanchedkai-lanwithoystersauce蠔油芥蘭(CantoneseCuisine)Oysteromelette蚵仔煎(FujianCuisine)Changsha-stylericevermicelli長沙米粉(HunanCuisine)Nanjingsaltduck南京鹽水鴨(JiangsuCuisine)pull-outsilksweetpotato拔絲白薯球(ShandongCuisine)Mapotofu麻婆豆腐(Sic-huanCuisine)WestLake?shinvinegar西湖醋魚(ZhejiangCuisine)LookandLearnDialogueReadingLearnMore2NewWordsandPhrasessoybean['s??,bi:n]n.黃豆porridge['p?:rid?]n.粥bun[b?n]n.圓形小點心，包子chopsticks['t??pstiks]n.筷子variety[v?'rai?ti]n.品種，種類choice[t??is]n.選擇brand[br?nd]n.品牌observe[?b'z?:v]v.觀察suggestive[s?g'd?estiv]adj.提示的repeat[ri'pi:t]v.重復soybeanmilk豆奶，豆漿avarietyof各種各樣的recommend[rek?'mend]v.推薦poach[p?ut?]v.水煮steam[sti:m]v.蒸，煮perch[p?:t?]n.鱸魚seasoned[?si:z?nd]adj.調過味的comment['k?ment]n.評論，意見atone’schoice供（某人）選擇onadiet節食givehighcommentson對……評價很高drywine干葡萄酒taketheorder寫菜單Lesson3WesternDishServiceGoalRecommendwesterndishesandtakeorders.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore3NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.pudding

applepie

fruitsaladknifeandfork

champagne

napkinnapkinknifeandforkfruitsaladpuddingchampagneapplepie3Betty（B）和Rose（R）到一家西餐廳就餐，一名服務員（W）前來迎接。W:Goodafternoon,ladies.Welcometoourrestaurant.BandR:Goodafternoon.W:MayIshowyouthemenu?R:Thankyou.W:Pleasetakeyourtime.……LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3Betty（B）和Rose（R）到一家西餐廳就餐，一名服務員（W）前來迎接。W:Areyougoingtodinealacarteorhavethesetcourse?B:Alacarte,please.W:Whatwouldyoulikeforthestarter?B:I'dlikecucumbersaladasanappetizer.W:Sorry,itisnotinseason.Couldyoupleasetrysomethingelse,likefruitsaladoreggsalad?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3Betty（B）和Rose（R）到一家西餐廳就餐，一名服務員（W）前來迎接。B:OK,we'dliketohaveatasteofeggsalad.W:Howaboutaperitif,brandyorchampagne?R:Champagne,please.W:Withiceornot?R:Without.Icewillspoilthetaste.B:Whatdoyourecommendforthemaincourse?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3Betty（B）和Rose（R）到一家西餐廳就餐，一名服務員（W）前來迎接。W:Roaststeakisthechef'sdelight.B:Soundsgreat.Twoportions,please.W:Whatvegetablescomewiththesteak?B:IpreferFrenchfries,carrotsandpeas.W:Howwouldyoulikeyoursteakcooked,rare,medium,medium-wellorwell-done?B:I'dlikemysteakmedium-well.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3Betty（B）和Rose（R）到一家西餐廳就餐，一名服務員（W）前來迎接。W:Isee.R:Betty,wehaven'torderedthedessert.B:Oh,Ihardlyforgetit.Pleasebringusanapplepieandagreenteapudding.W:Anythingelsetofollow?R:No,that'senough.Thankyou.W:Withpleasure.Iwillgetthemforyousoon.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1.I'dliketorecommendour________________foryou.2.Strawberriesare________________now.3.Areyougoingtohavethe_________________?4.—Canyougivemeaglassofwater?—_____________________.5.___________________andthinkcarefully.A.Fillintheblanksandchangetheformsifnecessary.inseason

takeyourtime

setcoursechef'sdelight

withpleasurechef’delightinseasonsetcourseWithpleasureTakeyourtime3LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesB.Practicethedialogueinpairsandanswerthefollowingquestions.eggsalad1.WhatdidRoseandBettyorderedforthestarter?_______________________________________2.Whyhaven'ttheyorderedthecucumbersalad?_______________________________________3.Whydotheypreferthechampagnewithoutice?_______________________________________4.Whatkindofsteakhavetheyordered?_______________________________________Becauseitisnotinseason.Becauseicewillspoilthetastemedium-well.LookandLearnDialogueReadingLearnMore3NewWordsandPhrases正確使用餐巾Assoonasyouareseated,removethenapkinfromyourplacesetting,unfoldit,andputitonyourlap.Donotshakeitopen.Thenapkinrestsonthelaptilltheendofthemeal.Don'twipeyourfacewiththenapkin.Neveruseittowipenose.Ifyouexcuseyourselffromthetable,foldthenapkinandplaceittotheleftorrightofyourplate.Neverplaceyournapkinonyourchair.Attheendofthemeal,leavethenapkinsemi-foldedattheleftsideoftheplacesetting.Thenapkinmustalsonotbeleftonthechair.當你在餐桌旁坐下后，把餐巾從整套餐具中拿出來，打開并放在你的膝蓋上。不能抖動著打開餐巾。餐巾應一直放在膝蓋上直至用餐結束。不要用餐巾擦臉，更不要用它擦鼻子。如果用餐期間要離開一下，把餐巾折疊并放在盤子的左側或者右側，不要將餐巾放在椅子上。用餐結束后，把餐巾半折疊放在桌臺的左側，同樣的，也不能把餐巾放在椅子上。LookandLearnDialogueReadingLearnMore3NewWordsandPhrasesReadthetextagainandcircleYesorNo.1.Duringthemeal,thenapkinrestsonthelap.2.Youcannotusethenapkintowipenose.3.Ifyouexcuseyourselffromthetable,youcannotplacethenapkinon

yourchair.4.Attheendofthemeal,youcanplacethenapkinonthechair.YesYesYesNoLookandLearnDialogueReadingLearnMore3NewWordsandPhrasesTermsrelatedtowesterndishes.LearnMoreLookandLearnDialogueReadingLearnMore3NewWordsandPhrasesTermsrelatedtowesterndishes.LearnMoreLookandLearnDialogueReadingLearnMore3NewWordsandPhrasespudding['pudi?]n.布丁champagne[??m'pein]n.香檳酒napkin['n?pkin]n.餐巾dine[dain]v.進餐alacarte〈法〉按菜單點菜set[set]adj.套（餐）spoil[sp?il]v.破壞roast[r?ust]v.烤，烘，焙steak[steik]n.牛排delight[di'lait]n.快樂，高興portion['p?:??n]n.一份fry[frai]v.油煎rare[r??]adj.半熟的，煮的嫩的medium['mi:di?m]adj.燒的適中的，中等熟的dessert[di'z?:t]n.甜點remove[ri'mu:v]v.移動，搬開setting['seti?]n.（擺在桌上供一人用的）一套餐具starter['stɑ:t?]n.開胃品cucumber['kju:k?mb?]n.黃瓜appetizer['?p?,ta?z?]n.開胃品aperitif[?,peri'ti:f]n.（飯前飲用的）開胃酒brandy['br?ndi]n.白蘭地酒unfold['?n'f?uld]v.展開，攤開lap[l?p]n.膝部shake[?eik]v.搖動rest[rest]n.休息wipe[waip]v.擦，擦凈semi-['semai,'semi:]prefix.表示“半，不完全地”之義takeone’stime慢慢來aplacesetting（進餐前放在進餐者面前的）餐位餐具reston放在……上inseason時令的Lesson4BarServiceGoalIntroducedifferentkindsofdrinkstotheguests.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore4NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.coffeecocktail

snackbeerredwinechampagneredwinecocktailcoffeebeerchampagnesnack4Dialogue1—Atthecoffeebar.Jeffery（J）和Barbara（B）來到飯店咖啡廳，服務生小王（W）向他們走來。W:Excuseme,sir!Whatwouldyouliketodrink?J:Whathaveyougot?W:WehaveCaféMocha,CaféAmericano,CaféLatte,BlackCoffee,Cappuccino,andsoon.J:I’dlikealargeCappuccino.Howaboutyou,dear?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue1—Atthecoffeebar.Jeffery（J）和Barbara（B）來到飯店咖啡廳，服務生小王（W）向他們走來。B:JustamediumBlackCoffee.Doyouserveanythingelsebesidesdrink,saydessert?W:Wealsoservesandwichesandcakes.B:Givemetwopiecesofcake.W:Oh,I’llbringthemrightaway.J:Thankyou.W:Youarewelcome.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—Atthebar.Jenny（J）和Sally（S）來到飯店酒吧，服務生小王（W）向他們走來。W:Goodevening,ladies.Doyouwanttositatatableoratthebar?J:Well,somewherenottooneartheband.W:Thiswayplease.(seated)W:WhatmayIofferyou?J:Iamnotreallyadrinker.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—Atthebar.Jenny（J）和Sally（S）來到飯店酒吧，服務生小王（W）向他們走來。W:Howaboutourspecialcocktail?J:Soundsgood.W:Withorwithoutice?J:Withlotsoficeplease.Whataboutyou,Sally?S:Doyouservesoftdrinks?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—Atthebar.Jenny（J）和Sally（S）來到飯店酒吧，服務生小王（W）向他們走來。W:Certainly,madam.Wehavecoke,lemonade,orangejuice.S:Orangejuiceplease.Doyouhavesnacks?W:Certainly.I’llgetyousomepotatochips.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesA.Writethecorrecttermsbelowpictures.potatochipsorangejuicesandwichesB.Writeoutthequestionsaccordingtotheanswers.1.________________________________________________________Yes,I’dlikealargeCappuccino.2.______________________________________________________Withlotsoficeplease.3._______________________________________________________Givemetwopiecesofcake.sandwichespotatochipsorangejuicewhatmayIofferyouwithiceorwithouticeDoyouwantsomesnacks?LookandLearnDialogueReadingLearnMore4NewWordsandPhrases星巴克咖啡TheStarbucksstartedintheWestCoastcityofSeattle,Americain1971.Starbuckshashelpedmakecoffeecultureapopularpartofpeople’sdailylives.Thestoressellallkindsofcoffee.Theyalsosellfood,musicandbooks.Starbuckshashelpededucatepeopleabouttheworldofcoffee.1971年，星巴克創辦于美國的西海岸城市——西雅圖。星巴克使得咖啡文化在人們的生活中廣受歡迎。星巴克出售各種各樣的咖啡，也賣一些食品、音像產品和書籍。可以說，星巴克讓人們了解了咖啡的世界。LookandLearnDialogueReadingLearnMore4NewWordsandPhrasesReadthetextandfillintheblanks.1.TheStarbucksstartedin_____________cityof_____________.2.Thestoressellallkindsof_____________.3.Starbuckshashelpedmakecoffee_____________apopularpartof______________________.westcoastseattlecoffeeculturepeople’sdailylifeLookandLearnDialogueReadingLearnMore4NewWordsandPhrasesLearnMoreUsefulexpressionsofbeverage.LookandLearnDialogueReadingLearnMore4NewWordsandPhrasescocktail['k?kteil]n.雞尾酒snack[sn?k]n.點心，小吃mocha['m?uk?]n.摩卡（咖啡）Americano[a:,meri'ka:n?u]n.美式咖啡latte['la:tei]n.拿鐵（咖啡）cappuccino[k?pu't?i:n?u]n.卡布奇諾（咖啡）lemonade[,lem?'neid]n.檸檬汽水chips[t?ips]n.炸土豆條Starbucks星巴克coast[k?ust]n.海岸Seattle[si'?tl]n.西雅圖educate['edjukeit]v.教育dailylife日常生活Unit5TheBusinessCenterLesson2SecretarialServicesLesson1FaxandMailServiceLesson3TicketBookingLesson1FaxandMailServiceGoalLearnproperwaystotalktoguestsinbusinesscenterwhenhelpingthemsendfaxesormails.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.faxmachine

computer

staplercopier

express

telephonecopierfaxmachinetelephonecomputerstaplerexpress1Dialogue1—Sendafax.顧客PageBrown（P）走進商務中心想發送一份傳真，服務人員小林（L）上前接待了他。L:Goodmorning,sir.MayIhelpyou?P:Goodmorning.Couldyousendafaxforme?L:Yes,sir.Whereto,please?P:It’stoCanada.L:Couldyoutellmethefaxnumber,please?P:Certainly.It’s001-212-642-2208.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Dialogue1—Sendafax.顧客PageBrown（P）走進商務中心想發送一份傳真，服務人員小林（L）上前接待了他。L:Isee.Howmanypages,please?P:Altogether8pages.Hereyouare.(Theclerksendsthefax.)L:That’s120yuaninall.P:Hereisthemoney.MayIhaveareceipt?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Dialogue1—Sendafax.顧客PageBrown（P）走進商務中心想發送一份傳真，服務人員小林（L）上前接待了他。L:Sure.Thisisyourchangeandreceipt.P:Thankyouverymuch.L:You’rewelcome.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Dialogue2—Sendamail.顧客PageBrown（B）走進商務中心想郵寄一份文件，服務人員小林（L）上前接待他。L:Goodmorning,sir.MayIhelpyou?B:Yes.I’dliketoaskyoutosendamailforme.L:Whatisit?B:It’sadocumentofmycompany.L:Whichwayofdeliverydoyouprefer,expressdeliveryorordinary?B:Expressdelivery.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Dialogue2—Sendamail.顧客PageBrown（B）走進商務中心想郵寄一份文件，服務人員小林（L）上前接待他。L:Thechargeis15RMBforyourexpressmail.B:Noproblem.L:CouldyoupleasefillinthisExpressMailApplicationForm?MayIknowyourtelephonenumber?B:1392201××××.L:1392201××××.Doyoupayincashorgowithyourroomcharge?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Dialogue2—Sendamail.顧客PageBrown（B）走進商務中心想郵寄一份文件，服務人員小林（L）上前接待他。B:Gowithmyroomcharge.L:What’syourroomnumber,please?B:1205.L:Showmeyourroomcard,please.B:Hereyouare.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1Dialogue2—Sendamail.顧客PageBrown（B）走進商務中心想郵寄一份文件，服務人員小林（L）上前接待他。L:Thankyou!Thisisyourbill.I’llnotifytheExpressMailServicetofetchit.B:Thankyou!Bye-bye!L:Good-bye!Hopeyouhaveanicestay!LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1A.Fillintheblanksandchangetheformsifnecessary.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesreceipt

altogethergowith

change

expressmail31.Youpayme20RMB,andthisis5RMB,your___________.2.Mr.Brown,thereisan_____________foryoufromNewYork.3.Thereare8pages____________.4.Hereisyour____________.Pleasekeepit.5.Theyhavefishto____________theirrice.changeexpressmailaltogetherreceiptgowithB.Practicethedialogueinpairsand?llintheblanks.1.WheredoesMr.Brownwanttosendafax?_____________________________________________________2.WhichwayofdeliverydoesMr.Brownpreferinsendingamail?_____________________________________________________3.WhichpaymentdoesMr.Brownwant,incashorgowiththeroom_____________________________________________________Mr.BrownwantstosendafaxtoCanada.Expressdelivery.Gowiththeroomcharge.LookandLearnDialogueReadingLearnMore1NewWordsandPhrases傳真業務要點Whenyouprovideafax-sendingserviceforaguest,youshouldwritedownthefaxnumbercorrectly,countthepagesandputtheminorder,thenstarttorunthemachine.FillintheFaxSendingServiceFormandasktheguesttosignhisnametomakesurealltheinformationiscorrect.Whenyoureceiveafaxforahotelguest,youneedtobindtheminavolumeinorderandtheninsertthemintoanenvelope.Writetheroomnumberandnameoftheguestontheenvelope.Notifyaconciergetohanditovertotheguestatonce.當為客人發送傳真時，應準確記錄下對方的傳真號碼，確認發送頁數及先后順序，然后開始發送。填寫傳真發送表并請客人簽字確認信息正確。當收到發給酒店住客的傳真時，應將所有紙張按序裝訂好，放到信封里。在信封上寫好客人房間號及客人姓名。通知禮賓部人員立刻送到客人房間。LookandLearnDialogueReadingLearnMore1NewWordsandPhrasesFillintheblanksaccordingtothetext.Theserviceprocedureofthefax-sendingservices:1.

thefaxnumbercorrectly;2.

thepagesandputtheminorder;3.

themachine;4.

theFaxSendingServiceForm;5.Asktheguest

tomakesurealltheinformationiscorrect.writedowncountrunfillinsignhisnamesLookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLearnMoreLookandLearnDialogueReadingLearnMore1NewWordsandPhrasesstapler['steipl?]n.訂書器altogether[,?:lt?'ɡee?]adv.總共receipt[ri'si:t]n.收據,發票change[t?eind?]n.零錢document['d?kjum?nt]n.文件delivery[di'liv?ri]n.投遞，投遞的郵件ordinary['?:din?ri]adj.普通的application[,?pli'kei??n]n.申請表notify['n?utifai]v.通知bind[baind]v.裝訂volume['v?lju:m]n.冊put…inorder按順序排列Lesson2SecretarialServicesGoalProvidesecretarialserviceforguests.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.