WelcometoBanquet宴會廳歡迎您TrainingManual培訓手冊

TheBuddySystem伙伴制度TheBuddysystemhasbeensetinplacetoworkinwiththeBanquetTrainingManual(BQTTM).TheBuddywillberoisteredthesameshiftsasthenewemployeeandliaisewiththeshiftleaderastohowtheyprogress.這個伙伴體系是與宴會廳的員工手冊相配套的，伙伴會和新員工一起工作，并把新員工的學習進程報告給上級領導。ResponsibilityofabuddyistomakesurethenewemployeeunderstandsproceduresofBanquetandhowtofollowstandardssetinplaceasoutlinedintheBQTTM.對于一種伙伴的責任來說，是要確保新員工明白宴會廳的操作程序并能按照宴會廳的培訓手冊中的大綱規定的原則實際操作。Theoutcomeofthistrainingmanualwillensurethatthenewemployeeiscompetentinallareasofthedepartment.Aclearunderstandingwillbeestablishedfirstly,ofBackofHouseproceduresbeforetheyventureintoservice.Thiswillcreateaprofessionalandpositiveoutlookbyall.這個培訓手冊的目的是確保新員工能勝任部門的全部工作。員工實際服務之前會很清晰的理解餐廳的程序，這將給大家發明一種專業的、主動的工作環境。YourBuddyis______________你的伙伴是

ManualOutline手冊目錄JobDescription工作職責STARCareServiceProgram喜達屋關愛服務BasicKnowledgeforNewEmployees宴會廳新員工需掌握的基本知識*WesternService西餐服務Menu&Description自助餐菜單知識TableTopSetting,StationSetupandPantrySetup桌面擺臺，整頓邊柜和備餐間ServiceProcedure服務程序*ChineseService中餐服務Menu&Description中餐菜單知識TableTopSetting,StationSetupandPantrySetup桌面擺臺，整頓邊柜和備餐間ServiceProcedure服務程序*MeetingandCoffeeBreakService會議服務Varietiesofmeetingsetup多種會議的臺型ServiceSequenceforMeeting會議服務程序BanquetTables宴會桌子Mienplaceforcoffeebreak咖啡臺布置所需餐具Beverage飲料單BeverageList飲料單JobDescription工作職責SUMMARYOFPOSITIONS:職責闡明Toprovide5Starhospitalityfoodandbeverageservice,throughouttheBanquet,maximizingguest’sexperience,usingStarwoodCares.運用STAR(喜達屋關愛來賓服務計劃)來體現五星級的餐飲服務，使客人能在宴會廳得到最佳的感受。SCOPE大綱Toensureguestsatisfactionbyprovidingexcellentfoodandbeverageservice,inafriendly,competentandprofessionalmanner.Promotingafunworkenvironmentandbeingateamplayer.Theemployeewillalsohaveachancetomulti-skillinotherF&Boutlets.優秀的餐飲服務必須具有友善、自信與專業的水準從而向客人提供滿意的服務。發明愉快的工作環境，融入集體并成為集體的一員，員工也能夠有機會去餐飲部其它部門學習更多的技能。Uponcompletionoftraining,theemployeeswillbeempoweredtoresolveguest’sissues,inaccordancewiththeSTARstandards,beforeapproachingtheShiftLeaderforassistance.完畢培訓后，即使在沒有領導的協助下，也能運用喜達屋關愛來賓服務計劃來解決客人的問題。OBJECTIVESANDACOUNTABILITY:目的與重要事宜LearningandfollowingStandardsandSpecification’softheoutlets/bar.學習并運用餐廳和酒吧的基本知識。ProvidingfeedbacktoShiftLeaderonwaysofenhancingservicedeliveryandserviceprocess.向領班提供反饋從而來提高服務水準。Amajorobjectiveofthispositionwillbetoachievealeveltobeempoweredtohandlespecialrequestsfromoutletguests.本職位的一項重要任務是運用所學的知識和所負擔的職責解決客人的特殊規定。SUPERVISIONEXERCISED:NoneSUPERVISIONRECEIVED:ReportdirectlytoF&BAttendantGrade2andtheShiftLeader直接向二級服務員和領班報告。RESPONSIBILITYANDAUTHORITY責任和授權DemonstrateSTARStandardsatalltimestoguestsandfellowemployees.每時每刻都要對客人和同事體現出喜達屋來賓關愛服務原則。BecomefamiliarwithRestaurant/BarStandardsandProceduresandfollowthemaccordingly.逐步熟悉餐廳/酒吧的服務原則和程序，并且根據那些原則操作。Knowledgeofindividualmenuitemsincludingbasicingredientsandmethodofpreparation.掌握菜單中每一道菜的知識，涉及基本原料和制作辦法。BasicFood&Beverageterminology.掌握餐飲的專用詞語。KnowledgeofFood&Beverageequipment.掌握餐飲器具。KnowledgeofFoodandBeverageitemsandprices.掌握食品和飲料品種和價格。KnowledgeofSettingupoftablestothespecifiedstandards,fordifferentmealperiods.掌握不同時間段的桌面擺放布置。Attendandcomprehendinformationdiscussedduringbriefingsessions.開會時，參加并且領略所討論的內容。MaintainpropergroominginaccordancewiththeEmployeeHandbook.恪守員工手冊中儀表儀容的規定。ServeFood&Beverageinafriendlyandprofessionalmanner.用友善和專業的態度服務客人。Wearappropriateuniformsforthearea,assuppliedbythehotel.工作時，穿著酒店制服。Wearappropriatefootwearasspecifiedintheemployeehandbook.工作時，穿著酒店工作鞋。Befamiliarwithservicefacilitiesinthehotel.Includingnamesofotherrestaurantbarsandbanquetroomsinthehotel.熟悉酒店內的設施，涉及其它餐廳酒吧和宴會廳名字。Beawareofanyspecialeventsinthehotel.能夠懂得酒店特別事件。Endeavortorememberguest’snamesandaddressthembytheirsurname.盡量地記住客人名字，并且用他們的姓來稱呼。Preparemis-en-placeforallmealperiods為每一餐準備所需餐具，器皿，刀叉等用品。Reportanyguestfeedbacktothesupervisoronduty.向當班主管報告客人的反饋意見。Ensurethatworkareaiscleanatalltimes.在每時每刻都要保持工作區域的清潔。EnsurecarefulhandlingofequipmentandlinenaswellasfollowingS&P’sforlinenexchange要確保用品和布草交接工作的精確性。PREFEREDKNOWLEDGE/QUALIFIATIONS:員工資力/條件HighSchoolCertificate高中學歷TourismSchoolCertificate旅游學校學歷WorkingknowledgeofEnglish–FluencyinEnglishwillbeadefiniteadvantage與工作有關的英語知識英語會話流利者優先。F&BServiceexperiencepreferredbutnotessential最佳有餐飲服務經驗。STAR喜達屋關愛來賓服務計劃STARWOODCARESSTAR服務原則1STARServiceStandards1微笑與問候SmileandGreetSTAR服務原則2STARServiceStandards2交談與傾聽TalkandListenSTAR服務原則3STARServiceStandards3回答客人問題與預計客人需求AnswerandAnticipateSTAR服務原則4STARServiceStandards4解決問題和WOW補救系統ResolveandWOWRecoveryBanquetBasicKnowledgeforNewEmployees宴會廳新員工所需掌握的基本知識LocationofBallroomNorth,BallroomCenterandBallroomSouth,PrefunctionArea,BanquetBar,BanquetStewarding,BanquetStore,ConferenceRoom1&2andBoardroom1to6LocationofToiletneartomeetingroomsPagesNo.OfBanquetlikeManger’sandShiftLeader’sandHowtoPageLocationofStoreonLevel1&2TimeSheetandRosterNameofhis/hercolleges同事英文名字LocationofChineserestaurant,Chinesekitchen,Westernkitchen,Banquet,Stewarding,Riva’s,CelestialCourt,GardenBrasserie,中餐廳，中廚房，西廚房，宴會廳，管事部，利威士的方位UnderstandthesecurityresponsibilitiesofBanquetandLocationofFire-ProofingDoors理解宴會廳的安全責任及防火門所處的位置。KnowtheopeningtimeofeachoutletinF&B理解餐飲部其它部門的營業時間

Food&BeverageEquipment餐飲用品Chinaware:瓷器Ashtray煙缸B/BPlate面包盤CoffeeCup咖啡杯CoffeeSaucer咖啡底盤CreamerJug奶缸DessertPlate甜品盤DinnerPlate主食盤EspressoCup意式特濃咖啡杯EspressoSaucer意式特濃咖啡底盤Salt&PepperShaker鹽與胡椒瓶SoupBowl湯碗SugarBowl糖缸ToothpickHolder牙簽盅CerealBowl麥片碗ButterDish黃油SauceBoat汁盅TeaPot茶壺Hollowware:不銹鋼用品CoffeeDecanter玻璃咖啡壺CoffeePot咖啡壺CoffeeUrn咖啡爐IceBucket冰桶WaterPitcher冰水桶WineBucketw/stand冰酒桶WineCraft酒籃Flatware:餐具AppetizerKnife頭盤刀B/BKnife面包刀CakeKnife蛋糕刀CakeServer蛋糕鏟DemitasseSpoon意式特濃咖啡勺DessertFork甜品叉DessertSpoon甜品勺DinnerSpoon主菜勺MainFork主菜叉MainKnife主菜刀ServingFork服務叉ServingSpoon服務勺ServingTong服務夾SoupLadle湯勺SoupSpoon湯匙SteakKnife牛排刀TeaSpoon茶匙Glassware:玻璃用品ChampagneFlute香檳杯Hi-BallGlass長飲杯OldFashion傳統杯RedWineGlass紅酒杯SherryGlass雪莉杯Tumbler烈口杯WaterGoblet水杯WhiteWineGlass白酒杯JuiceGlass果汁杯MeetingFloorPlan會議臺型布置:Theatrestyle(PictureAttached)劇院式布置:(附圖)Applytolecturemeeting(Normallymostparticipants)合用于講座式會議(人數較多);LCPandScreenwillberequiredforpresentation提供投影,屏幕以供演示使用;Flexiblesetup,Makethebestofspaceandbeeasytoaddorreducenumberofseats.特點:布置較靈活,充足運用空間,可隨時增加(減少)與會人數;Icewaterstationandcoffeestationwillberequired.需要設立冰水臺和咖啡臺ClassroomStyle(PictureAttached)教室式布置:(附圖)Applytothemeetingthatparticipantshavetomakenote.合用與會者需作筆錄的講座式會議;LCPandScreenwillberequiredforpresentation提供投影,屏幕以供演示使用;Theset-uptakealotofspaceandparticipantsarelimited.占用空間較多,人數受限制;Generally,Headtablewillberequiredtosetup.普通要設主席臺;Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖;鉛筆和紙TheatrestyleandClassroomstylecanbemixed.與前者劇院式布置可結合使用;“U”Shape(PictureAttached)“U”字式布置:(附圖)Applytosmallseminarorlecture.合用小型研討會或講座;Normally,Lowplantarerequiredtoputincenterof“U”orifnot,lecturercanwalkfreelyincenterof“U”中間空間較大,放置植物或者讓講師自由走動;Limitedparticipants人數受限制。LCPandScreenwillberequiredforpresentation提供投影,屏幕以供演示使用;Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖;鉛筆和紙HollowSquare（PictureAttached）“回”字式布置:(附圖)SetupofHollowSquareissimilarto“U”shape,butparticipantscanbeseatedaroundthetable.基本布置同”U”字型,四周均坐人;Plantswillberequiredtoplaceinthecenter.中間空間較大,布置植物裝飾;LCPandScreenwillnotberequiredgenerally.普通不用投影,屏幕等設備;Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖;鉛筆和紙LongTable(PicturedAttached)長桌式布置:(附圖)Applytosmallmeetingthatparticipantsarebelow20.合用于20人下列的小型會議;LCPcanbeplacedonthemeetingtable.投影設備可直接放置在臺上;ParticipantscanbeseatedaroundtablewhenLCPisnotavailable.不用投影設備時可四周坐人;Flowerisrequiredonthecenteroftable.中間可放置花裝飾;Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖;鉛筆和紙CabaretTable小圓桌式布置:(附圖)Applytotrainingthattherearefewerparticipants.合用與人數較少的培訓講座;Easilychangesetup相對靈活,改動方便;Itincarnatethevibrantatmosphereandpayattentiontoparticipationofattendee體現培訓活躍氛圍,重視與會人員的參加;MoreFlipChartwillberequired.普通提供較多夾紙板;Icewater,mints,pencil,paperwillbesetonthetable.提供冰水，薄荷糖;鉛筆和紙OthersStyle(PictureAttached)其它形式布置:(附圖)FishBoneisbasicallysametoclassroomstyle.魚骨式布置;基本同教室式布置;Double“U”shape雙”U”字式布置;MeetingServiceSequence會議服務流程：Pre-meetingPreparations會議前準備工作:Openthemeetingroomhalfanhourbeforemeetingstarts提前半小時以上打開會議室;Checktheroomtemperature,lightsandairiness.檢查會議室溫度，燈光以及通風狀況。NotifyEngineerDepartmenttoadjustair-conditionorlights.告知工程部(空調,燈光);Preparetheicewater準備冰水;Checkthemicrophone,powerandotherAVequipments.會前檢查麥克風,電源等A.V設備;TestAVequipments.AV設備的調試;Knoworganizer’sname.理解會議組織者的名字;Communicatewithmeetingorganizertorealizewholemeetingcourse.與會議組織者溝通,理解會議進程;Knowthetimeandplaceofguests’diningaftermeeting.理解客人會議結束后的用餐地點和時間。ReadtheBEOsheettoknowthewayofpaymentandtotalexpenseofthismeeting.看一下宴會與訂單，理解付款方式以及本次會議的全部費用。Checkthecoffeebreakstationandreconfirmthestart-timeofcoffeebreakwithorganizer.檢查茶歇臺的布置,和會議組織者擬定茶歇時間;Welcomethemeetingparticipantsatentranceofroom.在會場門口等待會議開始;Inthemeeting.會議進行中:Adjustthelightswhenguestsdothepresentation.手動燈光的調節(特別是使用投影時的燈光);HelpthegueststopassthemicrophoneduringtheQ&A向與會者及時提供麥克風服務;ProvidetheFaxandCopyService.提供傳真和復印服務Resolvetheemergencycorrectlyduringthemeeting.對的解決睬議中的突發事件:Lights,MicrophoneandAVequipmentsProblems:燈光，麥克風及AV設備問題：Dial8127andinformAVEngineertoadjust.撥打分機8127，告知AV工程師調節。Air-Conditionproblems空調問題：Dial8104andinformDutyEngineertoadjust.撥打分機8104，告知值班工程師調節。NoiseProblems：噪音問題：Findwherethenoiseismade,asktherelevantpeopletostoporinformrelevantdepartment.確認是那里發出的噪音，告知有關人員立刻停止操作，或告知有關部門。Someproblemsyoucan’tresolve.：某些你無法解決的問題：Asksyourmanager,shiftleaderorseniorstafftohelpyoutoresolve.告知你的經理，領班或老練員工協助你解決。MeetingRefreshment:會議中場休息再準備工作:Changewatergobletandrefilltheicewater.水杯和冰水的再準備;Cleanthetable.清理睬場桌面;Refillthemints,paper,pencilorflipchartpaperetc.補充薄荷糖;補充會議用品,紙,筆等Cleanthecoffeebreakstationandrefillthemilk,sugar,coffeebeans,wateretc.清理補充茶歇臺,補充牛奶，糖，咖啡豆，水等。CheckAVequipmentandchangethebatteryformicrophone.檢查A.V和麥克風電源,即使更換電池.Leadgueststorestaurantwheretheirmealhasbeenreserved.客人如果在酒店別的餐廳用餐,應及時為客人帶路;Checkthemeetingroomfloor,andinformPAtocleanifitisdirty.如果發現會議室地面不清潔及時告知客房部公共衛生前來清掃;BillSettlement會議帳單:PrintthebillaccordingtotheBEOsheet.根據會議規定表及時打好賬單;Checkthebillifitiscorrect.檢查與否有誤;Checkifthereistelephonefee.檢查與否會議有電話費用;Whenthemeetingisover,asktheorganizertosignthebill.會議結束后,及時找會議組織者簽字或者結賬;及時跟進;Ifthereissomethingwrongonthebill,notifyshiftleaderormanagertohelpyou.如果結賬時有問題及時告知領班或者經理協助解決。Afterorganizersigning,closethebillquicklyontheMICROSmachine.(Ifpaycash,leadtheorganizertoFrontOfficetosettlethebill.)會議組織者簽字后,及時轉入結賬賬號;(如果是現金及時去3樓總臺結賬)FirstcopyofbillwillbeplacedinBanquetOffice,SecondcopywillbegiventoFrontOfficeorCateringCoordinator,andThirdcopywillbeleftinIn-RoomDining.將結賬完的賬單第一聯放在辦公室,第二聯給酒店會議接待或者前臺,第三聯留在客房送餐部;Resetthemeetingroomforsecondday’meeting會議結束再準備工作:Afterwashandwipethewatergoblet,resetonthetable.清洗擦干水背后，將水杯重新設于桌上。Waterpitchersshallbecleaned,andkeepthemintothepantrycabinet.冰水壺清洗收入邊柜;Cleanthemeetingtable.清理睬議桌面;RefillMints,pepper,penciletc.完全補充薄荷糖,紙,筆等;Cleanthecoffeebreakstation,andrefillcoffeebeansandsugar.清理并補充茶歇臺;SwitchofftheAVequipment.關閉A.V設備電源;KeeptheMicrophoneandpreciousAVequipmentintocabinet.收好麥克風,及貴重A.V設備進邊柜鎖好;Checkifthereissomethingguestsleft,helptokeepandleavethemessagetonextshift.檢查與否有客人遺留物品,協助收好,并在留言本上留言;Shutdowntheair-conditionandlights;lockthedoorofmeetingroom.關閉空調,燈光并鎖好門;CleaningofFunctionRooms會議結束清場工作:Cleanupthewatergobletandwaterpitcher.收齊水杯,冰水壺;Cleanthemeetingtablesandcollectmintsandmeetingarticlesthatwecanuseagain.清理桌面,收齊薄荷糖及尚能用的會議用品;Sendthedirtycoffeecupstostewarding.收齊茶歇用品給管事部;NotifyAVengineertocollecttheAVequipmentsandmicrophone.告知弱電工程師收A.V設備及麥克風;InformDutyEngineertoswitchoffair-condition.告知工程部關閉空調等;collectIBMtablecoverandchaircover.收齊桌套,椅套;Sendthebanquettabletobanquetstore.必要時將會議桌裝車收入倉庫;Collectallextensivelineandadaptortostore收齊電源插口及拖線板入倉庫;Checkthemeetingroomfacilitiesandseeifthereisanybreakageonthecarpet.檢查會場設備,地面與否有破損;Beer啤酒Beck’s貝克Budweiser百威Carlsberg嘉士伯Tiger虎牌Asahi朝日Premium特級啤酒Corona墨西哥克羅娜Guinness健力士黑啤Heineken喜力Steinlager世好Draft生啤Fosters富士達Domestic國產啤酒TsingTao青島NonAlcoholBeer低酒精啤酒MillerSharp’s美樂清啤SoftDrinks&MineralWater軟飲&礦泉水ChilledBottledJuices(Apple,Tomato,Orange,Pineapple,Grapefruit)冰凍桶裝果汁(蘋果汁，番茄汁，橙汁，菠蘿汁，西柚汁)FreshlySqueezedJuices(Orange,Carrot,WaterMelon)鮮榨果汁(橙汁，胡蘿卜汁，西瓜汁)SoftDrinks(CocaCola/DietCoke,Sprite,Fanta,GingerAle,TonicWater,SodaWater)軟飲料(可樂，雪碧，芬達，干姜水，湯力水，蘇打水)DomesticMineralWater(LaoShan)國產礦泉水(嶗山)ImportedMineralWater(Evian,Perrier,SanPellegrino，Watson’sDistilledWater)進口礦泉水(依云，巴黎，圣培露,屈臣氏蒸餾水)CoconutMilk椰奶OolongTea烏龍茶Tea茶Herbal&AromaticTeas(Mint,Jasmine,EarlGrey,EnglishBreakfast,Camomile，GinsengTea)香料茶(薄荷茶，茉莉花茶，豪門伯爵茶，英式早餐茶，甘菊茶，人參茶)ChineseGreenTea(LongJing,BiLuoChun，MaoFen)中國綠茶(龍井，碧螺春，毛峰)Coffee咖啡FreshlyBrewedCoffee現煮咖啡Espresso意式特濃咖啡Cappuccino奶沫咖啡Latte伴奶咖啡ViennaCoffee忌廉咖啡ServiceProcedure(allbeverages):服務程序(全部飲料)：*Beveragesaretobedeliveredtotheguestwithinthreeminutesoftheorderbeingtaken.*客人點單后三分鐘內上飲料Useanon-slipbeveragetraytocarryallbeverages用防滑的托盤服務飲料Loadthebeverageusingcorrectprocedures用對的的程序裝飲料Carrythebeveragetrayinthelefthand,usingwaisthighmethodtoperfectionanddeliverdrinks用左手托飲料，以腰的高度為原則。Alwaysserveladiesfirstwithbeverages服務飲料時以女士優先Announceeachbeveragesasitisserved在服務時，要報每一種飲料的名字Holdglassesbythebase,neverbytherim拿杯子時要拿杯子底部不要拿杯口Alwayshaveasecureholdonglasswareandtrayswhenserving服務時要以安全的辦法拿杯子或托盤OpeningWine&ChampagneBottles開葡萄酒和香檳酒*Allwinebottlesshouldbeopenedinfrontoftheguests,withoutspillingordamagingthewine.*全部的葡萄酒瓶在客人桌前啟動，不要濺灑和破壞酒瓶。Presentthewinetotheguestandannouncethebrandandstyleofthewine客人桌前示酒，說出酒的名字和葡萄酒類型。Onapprovalfromtheguest,thewineshouldbeopenedusingthefollowingprocedures用下列的程序開酒Allwineshouldbeopenedinthevicinityofthetable,infullviewoftheguest.Whitewineandchampagnecanbeopenedwiththeassistanceoftheicebucket,atrayonatrayjackcanbeusedtoassistwiththeopeningofbottlesofredwine全部的酒在客人桌子附近，在客人的視線范疇內。白葡萄酒和香檳放在冰桶內，托盤架上放上托盤以有助于開酒。TableWines:Cuthardagainsttherimbelowthelipofthebottlestoneatlytrimtheseal.Removetheupperpartofthesealandputintoyourbucket割去酒蓋下方的封條，放入冰桶Wipeawayanyaccumulatedmouldusingtheinnerfoldoftheservicecloth.Thisshouldbedoneautomaticallyevenifnomouldexists用折疊的口布把積聚的木屑擦掉，即使沒有木屑產生，這個動作也要自動的完畢。Insertthepointofthecorkscrewintothecork,notinthecenter,twistinginaclockwisedirection,guidingthecorkscrewtoensureitisdrivenstraightthroughthecenterofthecork把開瓶器轉入瓶塞，順時針方向旋轉，引導開瓶器確保它筆直的通過瓶塞的中央。Thecorkscrewmustnotpenetratethroughthecorkbutshouldbescrewedfarenoughtoensureafirmgriponthewholeneckofthecork開瓶器不能刺透瓶塞，但要足夠的進去，確使瓶塞能牢固的吸住整個瓶頸。Fittheleverintothelipbottle把杠桿其撬物放瓶口的邊沿。Usethelevergentlyremovesthecork.Thecorkmustbepulledstraightout用開瓶器的把手取出木塞，木塞必須筆直取出。Whenalmostremoved,gripthecorkinyourhand,gentlypullingitfromthebottle,sothatisdoesnotpop當木塞將近全部取出時，用手拿住木塞，輕輕拔出，以防有“POP”的聲音。Removethecorkfromthecorkscrewandofferittotheguestforinspection將木塞從螺旋釘上轉下，請客人鑒定酒的品質。Cleantheneckofthebottleusingadifferentinnerfoldoftheservicecloth用口布的內側清潔瓶頸。Lookintotheneckofthebottleandremoveanycrumbsofcorkusingspiralofthewaiter’sfriends用螺旋釘把瓶頸內側黏附的木屑取出。CoffeeMaking&Service咖啡的制作與服務CoffeeMaking咖啡的制作NormalCoffee:普通的咖啡：Usingcoffeecup.用咖啡杯。Pressthecoffeebutton.按咖啡的按扭。DecaffeinatedCoffee:低因咖啡：Usingcoffeecup.用咖啡杯。Putaspoonfullofdecaffeinatedpowderusingthecorrectmeasurementintothecoffeemachine.用對的的量匙將低因咖啡粉放入咖啡機。Presswaterbutton.按水的按扭。Cappuccino:卡普契挪：Usingcoffeecup.用咖啡杯。Pressthecappuccinobutton.按卡普契锘的按扭。Heatmilkbysteamerinaseparatepotuntilitishotandfoamforms.用蒸汽管將牛奶加熱制產生泡沫。Scoopmilkfoamintothecoffee;pouralittleofthehotmilkintothecuptofillthecup.將泡沫放入咖啡；倒入少量的熱牛奶以讓杯加滿。Sprinkleontopwithcocoapowder.撒可可粉。CaféLatte(Caféaulait):伴奶咖啡Usingcoffeemug.用帶柄的咖啡杯Combine1/2ofhotmilkwith1/2coffee.混合半杯熱牛奶和半杯咖啡IcedCoffee:冰咖啡Usinghi-ballgl