PAGEPAGE5國開(中央電大)本科《管理英語4》網上形考任務試題及答案說明：課程代碼：04020。適用專業及層次：工商管理，行政管理本科。平臺考試網址：http：//。單元自測1試題及答案題目順序是隨機的，使用查找功能（Ctrl＋F）進行搜索[題目]—Thisprojectistoobigformetofinishontime.—________________.[答案]I'llgiveyouahand[題目]AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere______tobepromotedintomanagementjobs.[答案]morelikely[題目]______CEOsspendplanning,themoreprofitabletheircompaniesare.[答案]Themoretime[題目]______hisangertheemployeescalledhimMr.Thunder,buttheylovedhim.[答案]Dueto[題目]______managersspendmostoftheirtimeinface-to-facecontactwithothers,buttheyspendmuchofitobtainingandsharinginformation.[答案]Notonlydo[題目]—Couldyougiveusaspeechonmanagementfunctionssomedaythisweek？—________________.[答案]I'dloveto,butI'mbusythisweek[題目]—Ithinkthingshavebeenabitdifficultforusthelastcoupleofmonths.—__________.We'vebeenworkinghard,butstillgettingbehind.[答案]You'reright[題目]—Isitpossibleforyoutoworkouttheplantonight？—__________[答案]Ithinkso.[題目]—Wecouldletsomeofthestaffworkfromhome.________________？—That'sagoodidea.[答案]Whatdoyouthinkofit[題目]Eventhebestcontinuallyseekwaysto______theirskills.[答案]sharpen[題目]Itisthroughenthusiasmandquietintensity______wetransformcreativityandvisionintothetechnologies.[答案]that[題目]Supervisorsshould______theiremployeesintwo-waycommunicationsothatunderstandingtakesplace.[答案]engage[題目]ThedemandsandrequirementsplacedontheCEOofSonyaredifferentfrom______onthemanagerofyourlocalWendy'srestaurant.[答案]those[題目]TheHumanResourceManagingDepartmentatHondaisgivenspecificinstructions______employthebestpossibleworkers.[答案]onhowto[題目]Theresponsibilitiesinhandbook______thatmanagershavetobeconcernedwithefficiencyandeffectivenessintheworkprocess.[答案]indicate二、聽力理解：聽錄音，選擇最佳答案（共50分）。請聽錄音：UNIT1TL.MP3操作提示：通過下拉選項框，選擇答案。1.WhatkindofroleisMelindatakingonforherjob？[C]A.HRmanager.B.Projectmanager.C.Projectcoordinator.2.HowlongwillMelindabetrainedforhernewrole？[B]A.Onemonth.B.Halfamonth.C.Oneyear.3.HowoftenshouldMelindareporttotheboardontheprogressoftheproject？[A]A.Onceamonth.B.Twiceamonth.C.Onceaweek.4.WhatkindofcontractcanMelindasignwithoutsidecontractors？[B]A.Permanentworkercontract.B.Standardtemporary-workercontract.C.Standardindustrycontract.5.WhichonedoesNOTbelongtoMelinda'sresponsibilities？[A]A.Formulatetheindustrystandardofpayment.B.Manageandcoordinateherprojectteam.C.Reporttheprojectprogresstotheboard.二、閱讀理解：根據文章內容，判斷正誤（共50分）。WHOKILLEDNOKIA？Nokiaexecutivesattemptedtoexplainitsfallfromthetopofthesmartphonepyramidwiththreefactors:1)thatNokiawastechnicallyinferiortoApple,2)thatthecompanywascomplacentand3)thatitsleadersdidn'tseethedisruptiveiPhonecoming.Ithasalsobeenarguedthatitwasnoneoftheabove.Nokialostthesmartphonebattlebecauseofdivergentsharedfearsamongthecompany'smiddleandtopmanagerswhichledtocompany-wideinertiathatleftitpowerlesstorespondtoApple'sgame.Basedonthefindingsofanin-depthinvestigationand76interviewswithtopandmiddlemanagers,engineersandexternalexperts,theresearchersdiscoveredacultureoffearduetotemperamentalleadersandthatfrightenedmiddlemanagerswerescaredoftellingthetruth.Thefearthatfrozethecompanycamefromtwoplaces.First,thecompany'stopmanagershadaterrifyingreputation.SomemembersofNokia'sboardandtopmanagementweredescribedasextremelytemperamentalandtheyregularlyshoutedatpeopleatthetopoftheirlungs.Itwasverydifficulttotellthemthingstheydidn'twanttohear.Secondly,topmanagerswereafraidoftheexternalenvironmentandnotmeetingtheirquarterlytargets,whichalsoimpactedhowtheytreatedmiddlemanagers.Topmanagersthusmademiddlemanagersafraidofdisappointingthem.Middlemanagersweretoldthattheywerenotambitiousenoughtomeettopmanagers'goals.Fearingthereactionsoftopmanagers,middlemanagersremainedsilentorprovidedoptimistic,filteredinformation.Thus,middlemanagersdirectlyliedtotopmanagement.Worse,acultureofstatusinsideNokiamadeeveryonewanttoholdontovestedpowerforfearofresourcesbeingallocatedelsewhereiftheydeliveredbadnewsorshowedthattheywerenotboldorambitiousenoughtoundertakechallengingassignments.Beyondverbalpressure,topmanagersalsoappliedpressureforfasterperformanceinpersonnelselection.Thisledmiddlemanagerstooverpromiseandunderdeliver.Onemiddlemanagertoldusthatyoucangetresourcesbypromisingsomethingearlier,orpromisingalot.It'ssaleswork.Whilemodestfearmightbehealthyformotivation,abusingitcanbelikeoverusingadrug,whichrisksgeneratingharmfulsideeffects.Toreducethisrisk,leadersshouldcoordinatewiththevariedemotionsofthestaff.Nokia'stopmanagersshouldhaveencouragedsafedialogue,internalcoordinationandfeedbacktounderstandthetrueemotionintheorganization.操作提示：正確選T，錯誤選F。1.NokialostthesmartphonebattlebecauseitstechnologyisnotasgoodasthatofApple.[F]2.Nokia'smiddlemanagerswerefranktotellthetruth,butthetoponesdidn'tlistentothem.[F]3.Nokia'stopmanagersweretoomoodytohearanythinggoodbutharsh.[T]4.MiddlemanagersinNokiadeliveredresultsmorethantheypromisedearlier.[F]5.Nokia'stopmanagersshouldhavehadbetterconversationtechniquestoencourageinternalcoordinationandtruth.[T]單元自測2試題及答案題目順序是隨機的，使用查找功能（Ctrl＋F）進行搜索[題目]—Ifyoucan'tsaywhatyou'vecometosayatthemeeting,what'sthepoint？—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.[答案]Icanseethat[題目]—Willyougoonapicnicwithustomorrow？—____________________.[答案]I'mafraidIhavenoidea[題目]—____________________identifytheproblemsthathavebeenoccurring？—Well,asyouknow,theproblemswehadwithGarycausedalotoffrictionamongtheteam.[答案]Areyouableto[題目]—Howcanyouexplainthelatestsituation？—____________________,Iknowitisallmyfault.[答案]Sorry[題目]—Howdidyourmeetinggoyesterday？—____________________actually,itwasreallyfrustrating.[答案]Notsogood[題目]Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms__________colleaguesandcustomerscangraspandactupon.[答案]that[題目]EverytimeItriedtosaysomething,hewould______tosomethingelse.[答案]moveon[題目]He'sleftnow,butproductivityhasn't______thatmuch.[答案]pickedup[題目]Ithinktheprimary______factoristhere'sbeensomuchabsencelately.[答案]contributing[題目]Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.[答案]issuffering[題目]Intoday'senvironment,__________peopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.[答案]where[題目]Whatyouneedtodoistokeepthingsshortandsweet,justthe______.[答案]highlights[題目]WhenthemessagefinallyreachedtheCommandCenter,it__________mutatedtobecome—Sendthreeandfour-pence,we'regoingtoadance.[答案]had[題目]Whowas______themeeting？[答案]chairing二、完型填空（共50分）操作提示：通過下拉選項框選擇正確的詞匯。WHATWEHAVEHERE:AFAILURETOCOMMUNICATEItisthe[weirdest]thing.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstay[connected]—withanyone.Shouldyou[shoot]offanemail？Tapoutatext？PostaprivatemessageonFacebook？WriteontheirFacebookwall？Skype,poke,pingorconjurethemuponadigitaltincanphone？Andonceyoureachsomeone,youwonder:Ishepayingattention？Howdoyouknow？Evenwiththetechno-easeof[countless]communicationdevices,conversationscanstillbetroublesome.Questionsareaskedandanswered[out]oforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.二、閱讀理解：根據文章內容，判斷正誤（共50分）。HABITSOFHIGHLYEFFECTIVECOMMUNICATORSIt'snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon'tcommunicateinaclear,credibleandauthenticway？Hereare5essentialcommunicationpracticesofeffectiveleaders:1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon'talignwithyourwords,youarestoringuptroubleforthefuture.2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.3.Findyourownvoice.Uselanguagethat'sdistinctlyyourown；letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon'tbecomeoverlyfixatedoneloquenceforeloquence'ssake；concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don'thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday'senvironment,wherepeopleareoftenburnedout,it'simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.Showthepeoplethatworkforyouthatyou'reengagedandthatyoucareaboutthemandtheirwork.5.Listenwithyoureyesaswellasyourears.Effectivecommunicationisatwo-wayprocess,andgoodleadersknowhowtoaskgoodquestions,andthenlistenwithboththeireyesandtheirears.Becauseyouareinapositionofauthority,othersmaybereluctanttoexpresstheirrealopinionstoyoudirectly.Youwon'talwaysgetdirectfeedback,soyouneedtoalsobeabletoreadbetweenthelinesandlookforthenon-verbalcues.操作提示：正確選T，錯誤選F。1.Communicationandleadershipdon'talwaysgohandinhand.[F]2.Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.[F]3.Usingtechnicaljargonmakesaleaderconvincing.[F]4.Communicatingsincerelyisalwaysthebest.[T]5.Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.[T]二、閱讀理解：根據文章內容，完成選擇題（共50分）。COMMUNICATIONFAILUREThemeaningofcommunicationgoesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessageSendreinforcements,we'regoingtoadvance.backtohisCommandYoucandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.？Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.？Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.？Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.操作提示：通過題目后的下拉選項框選擇正確答案。1.Confirmingreceptionofthesentmessagesmeans[C].A.themessagesaresenttorightreceiversB.themessagesarecorrectlyunderstoodC.themessagesarecorrectlyunderstoodbyrightreceivers2.InthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain？[A]A.Conceiving.B.Sending.C.Receiving.3.WhatisChinesewhispers？[B]A.WhowhispersinChinese.B.Agametopassmessagearoundinawhisper.C.Chinesepeoplewhodon'tnormallytalkveryloudly.4.AllocativefailuredoesNOThappenwhen[A].A.therightinformationgoestotherightplaceB.acompanygathersfalseinformationC.thecorrectinformationisnotreceivedbytherightdepartmentorperson5.Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure？[C]A.Decreasingcreativityacrossdepartments.B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.單元自測3試題及答案題目順序是隨機的，使用查找功能（Ctrl＋F）進行搜索[題目]Howdoyougetyourmembersto______asateam？[答案]pulltogether[題目]Iliketothink______.Iamalwaystheonefindingnewwaystoasituationorchallenge.[答案]outsideofthebox[題目]Inhighschool,Iamequallycomfortable______asamemberofateamandindependently.[答案]working[題目]Theteamcreatesanenvironment______peoplearecomfortableincommunicating,advocatingpositions,andtakingaction.[答案]inwhich[題目]—CouldIborrowyouriPadforafewhours？—_____________[答案]Sure,hereyouare.Enjoyyourtime.[題目]—IamsorryforwhatIhavesaidtoyou.—_____________[答案]Don'tthinkanymoreaboutit.[題目]—Whatareyourteammateslike？—_____________[答案]Theyareallwarmheartedandhelpful.[題目]—WillyouhelpmearrangeameetingwithMr.Brown,please？—_____________[答案]SorryIcan't.Ihavetofinishmyprojectrightnow.[題目]—_____________—I'dliketohavethisfilmdeveloped.[答案]MayIhelpyou？[題目]IbelievethatIhavealottocontribute______ateamenvironment,andamcomfortableinbothleadershipandplayerroles.[答案]to[題目]Ihavebeenveryluckytohavehad______managersduringmycareersofar.[答案]terrific[題目]IfItakethetimetotalkwithmymanageratthebeginningofaproject,we______offtoagreatstartonthesamepage.[答案]canget[題目]Regularandconcretefeedbackisimportant______whoisnotperforminguptoherpotential.[答案]whendealingwithaworker[題目]Teammembersare______asuniquepeoplewithirreplaceableexperiences,pointsofview,andknowledgetocontribute.[答案]viewed[題目]Themajorityoftheseteamchallenges______anywhere.[答案]canbedelivered二、閱讀理解：根據文章內容，完成選擇題（共50分）。ATEAMWORKGAMEAteamofabout35employeeshadcometogetherforateambuildingevent.Theywereayoung,brightandenthusiasticteam.However,oneoftheirchiefproblemswasthefactthattheywouldn'tshareinformationorsolutionswitheachother,andtheteamleaderthoughttheyweretoofocusedonthemselvesandnotontheteam.Asaresult,shebroughtthemallintothecafeteria.Allofthetablesandchairshadbeenstoredaway,andfundecorationsandhundredsofdifferentcoloredballoonshadbeenplacedaroundtheroom.Inthecenteroftheroomwasabigboxofballoonsthathadn'tbeenblownupyet.Theteamleaderinstructedeverybodytopickaballoon,blowitup,andwritetheirnameonit,buttheyhadtobecarefulnottobursttheballoon.Althoughtheyweregivenasecondchanceiftheirfirstballoonpopped,theywereoutofthegamethesecondtimeround.Intheend,about30teammemberswrotetheirnameswithouttheirballoonspopping.Theywerethenaskedtoleavetheroomand,afterfiveminutes,theteamleaderbroughtthembackinandaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.After15minutesofsearching,noonehadfoundtheirballoon,andtheteamweretoldthattheywerethengoingtomoveontothethirdroundoftheactivity.Inthisround,eachteammemberwasinstructedtofindanyballoonwithanameonitandthengivethatballoontothepersonwhosenamewasonit.Withintwominutes,everybodyhadtheirownballoon.Theteamleadersummarizedtheactivitythus:Wearemuchmoreefficientwhenwearewillingtosharewitheachotherandmuchbetteratproblemsolvingwhenweareworkingtogether,notindividually.Sometimes,membersofteamscreateobstaclesbyfocusingsolelyontheirownpursuitsandgoals.Everymemberoftheteamshouldaskthemselvesonaregularbasiswhattheyaredoingandwhattheycandofortheteam.操作提示：通過題目后的下拉選項框選擇正確答案。1.Thisteambuildingeventwasaimedat[B].A.helpingtheseyoung,brightandenthusiasticemployeesbecomemoreconcentratedontheirworkB.makingtheteammembersknowhowtoshareinformationorsolutionsandcooperatewitheachotherC.buildingupteammorale2.Thiseventwasheldin[A].A.aself-servicerestaurantB.acoffeeshopC.aclassroom3.Abouthowmanyteammemberswereoutofthesecondroundoftheactivity？[C]A.30.B.35.C.5.4.Whichstatementbelowiscorrect？[C]A.Inthesecondround,everyoneoftheteamhadfoundtheirballoonsafter15minutes.B.Inthethirdround,theteammemberswereaskedthemtofindtheballoonwiththeirnameonitamongstthehundredsofotherballoonsintheroom.C.Inthethirdround,everybodyhadtheirownballoonwithhelpfromotherswithin2minutes.5.Whatwastheeventgoingtoteachtheseemployees？[A]A.Sharingandcooperatingwithotherteammembersismoreefficientwhentheyareworkingtogether.B.Focusingsolelyonemployees'ownpursuitsisnotallowedinworkplace.C.Failureofteamworkiscausedbyindividual.閱讀理解：根據文章內容，判斷正誤（共50分）。TIPSFORTEAMBUILDINGWhenyouthinkofteambuilding,doyouimmediatelypictureyourgroupoffataresortplayinggamesorhangingfromropes？Traditionally,manyorganizationsapproachteambuildinginthiswaybut,then,theywonderwhythatwonderfulsenseofteamworkthathadbeendisplayedattheretreatortheseminarfailstoimpactlongtermbeliefsandactionsbackatwork.I'mnotaversetoretreats,planningsessions,seminarsandteambuildingactivities—infactIleadthem—buttheyhavetoformpartofamuchlargerteamworkeffort.Youwillnotbuildteamworkbyretreatingasagroupforacoupleofdayseachyear,insteadyouneedtothinkofteambuildingassomethingyoudoeverysingleday.？Formteamstosolverealworkissuesandtoimproverealworkprocesses.Providetraininginsystematicmethodssotheteamexpendsitsenergyontheproject,notontryingtoworkouthowtoworktogetherasateamtoapproachtheproblem.？Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.Ifthereisfrictionbetweenteammembers,examinetheworkprocessestheymutuallyown—theproblemisnotusuallytheirpersonalities；instead,itisoftenthefactthattheteammembershaven'tagreedonhowtheywilldeliveraproductorservice,orthestepsrequiredtogetsomethingdone.？Buildfunandsharedoccasionsintotheorganization'sagenda—holdpotlucklunches,taketheteamtoasportingevent,sponsordinnersatalocalrestaurant,gohikingorgotoanamusementpark.Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.？Useicebreakersandteamworkexercisesatmeetings—thesehelpteammembersgettoknoweachother,sharedetailsabouteachotherslives,andhavealaughtogether.？Celebrateteamsuccessespublicly.Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.Theonlythinglimitingyouisyourimagination.Ifyoudothetypesofteamworkbuildinglistedabove,you'llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.操作提示：正確選T，錯誤選F。1.Teambuildingeventistraditionallyrelatedtoplayinggamesatresort.[T]2.Theauthorclaimsthatplayinggamestogetherisasimportantasformteamstosolverealworkissuesandtoimproverealworkprocessesforteambuilding.[F]3.Retreatinthefirstparagraphmeanswithdrawaloftroopsafteradefeat.[F]4.Icebreakingmotivatesteammemberscompetewitheachother.[F]5.Agoodteamworkcultureenablesindividualsmakemoreeffortstogether.[T]單元自測4試題及答案題目順序是隨機的，使用查找功能（Ctrl＋F）進行搜索[題目]Self-esteemneedsmightincludethe______fromaworkplace.[答案]rewards[題目]______clearlycommunicatewithandactivelylistentoemployeesisessentialtoimprovetheirperformance.[答案]Beingableto[題目]______thejob,employersdon'twanttohirepeoplewhoaredifficulttogetalongwith.[答案]Regardlessof[題目]—__________—Youmightaswellwriteathanks-note.[答案]Couldyousuggestsomewaysoftherewards？[題目]—DoyoumindifIusevoucherstospendinarestaurant？—__________[答案]Notatall.Goahead.[題目]—Wow!Thisisafantasticproject!I'veneverknownyou'resocreative.—__________[答案]Thanksforyourcompliments.[題目]—You'dbetternotpushyourselftoohard.Youcanasktheteamandlisten.—__________[答案]Youareright.[題目]—CanIgetyouacoupleoftea？—_________________________.[答案]That'sveryniceofyou[題目]Alltheteammemberstriedtheirbest.Welostthegame,_________.[答案]however[題目]Anappreciatedgiftandthegestureofprovidingitwill______yourcoworker'sday.[答案]lightup[題目]Companiesare______interestedinyoursoftskills______theyareinyourhardskills.[答案]as…as…[題目]Fifty-fivepercentoftherespondentssaidthatpraiseandattentionfromtheirsupervisorwouldmakethemfeel______thecompanycaredaboutthemandtheirwell-being.[答案]asif[題目]Ithinkabigpartofitis______weknowhowtohavefunonthejob.[答案]that[題目]Learningnewthingshasalwaysbeenagreat______forme.[答案]motivator[題目]Theleader______atcreatingopportunitiestoproviderewards,recognitionandthankstohisorherstaff.[答案]excels二、聽力理解：聽錄音，判斷正誤（共50分）。請聽錄音：UNIT4TL.MP3操作提示：正確選T，錯誤選F。1.Humanresourcessupportedtheproposalofgivingthebusinessintelligenceapayincentiveeverythreemonthsatthebeginning.[F]2.BradfromhumanresourcessupportsScott'sidea.[T]3.CarlottaisthemanagerofHRD.[F]4.Menandwomeninthebusinessintelligenceteamwhohavebeenselectedtogettheprizewillreceivethesamerewardingthings.[F]5.Theprize-winnercannotchoosetheprizethatcostsmorethan$500.7.Theprize-winnercanonlyhavematerialawardsandnodayoff.[T]二、閱讀理解：根據文章內容，判斷正誤（共50分）。THERIGHTWAYTOMOTIVATEEMPLOYEESIt'simportantforaCEOtobepassionateandenthusiastic,butthere'salineofprofessionalismthatmustalwaysbemaintained.AccordingtoareportfromthetechnologywebsiteVentureBeat,PayPalCEODavidMarcuswroteacriticallettertohisemployeesblamingthemfornotusingPayPalproductsandencouragingthemtoleaveiftheydidn'thavethepassiontousetheproductstheyworkfor.Accordingtothewebsite,partoftheleakedletterreads:It'sbeenbroughttomyattentionthatwhentestingpayingwithmobileatCafe17lastweek,someofyourefusedtoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords.That'sunacceptabletome,andtherestofmyteam,everyoneatPayPalshoulduseourproductswhereavailable.That'stheonlywaywecanmakethembetter,andbetter.Inclosing,ifyouareoneofthefolkswhorefusedtoinstallthePayPalapporifyoucan'trememberyourPayPalpassword,doyourselfafavor,goandfindsomethingthatwillconnectwithyourheartandmindelsewhere.Whilenotobviousatfirst,theletterrevealsaproblemofmoraleandcultureatPayPal.Asanexecutive,youcertainlywantyouremployeestouseandpromoteyourproducts.However,whenfacedwithasituationwherestaffisn'tembracingwhattheymake,youneedtoinvestigatetherootoftheproblem--notthreaten.Whenfacedwithinternalproblems,goodexecutivesstartbyaskingwhy.Theyreachouttotheirexecutiveteamfirstandthentotheentirestafftofindtherootofaproblemandhowtofixit.Sendingoutaone-sidednoteabouttheproblemisnotleading,it'sretreating.Leadershipstartsbylistening.Goodexecutivesneedtogetoutamongthestaffandaskquestionsandlistenwithoutjudgmentorreaction.ThefactthatcompanyemployeesarenotembracingandusingitsproductsisafailureofleadershipthatMarcusneedstoaddressbyself-reflection.Attheendoftheday,ifhisemployeeshavetobeforcedtousetheapp,howcanheexpectconsumerstowanttowillinglypaytouseit？Marcusshouldhavefocusedonthreequestions:？Whyareyounotusingtheapp？？Whatisitthatwecandotoensureyouuseourapp？？Whatdoyouneedfromme？操作提示：正確選T，錯誤選F。1.ACEOonlyneedstobepassionateandenthusiastic.[F]2.ItisnotprofessionalthatPayPalCEOblameshisemployeesnottousePayPalorforgetPayPalpasswords.[T]3.Aone-sidednotereferstotherootofPayPal'sproblem.[F]4.Whenfacedwithinternalproblems,goodexecutivesfindtherootofaproblemintheirexecutiveteamfirst.[T]5.Goodexecutivesneedtogivefeedbackimmediatelywhentheyarelisteningtothestaff.[F]二、閱讀理解：根據文章內容，完成選擇題（共50分）。HOWGOOGLECONTINUESTOKEEPEMPLOYEESHAPPYWorkingforGoogleisadreamofmany,notjustbecauseofwhatthiscompanyhasachievedinthelast15years,butbecauseofitsenviableworkculture.Withabout37,000employeesin40countries,youmightwonderhowGooglemaintainsamotivatingworkexperiencethroughoutitsentirecompany.WorkingforGooglecomeswithperksthatmostotherorganizationscan'tprovide--bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.Thecompany'ssecrettosuccessisputting