Roomtohaveagreatstart成的開Bellman應接服務員HotelLevel:店級：JobBand:位級：

IV五99

Department:門：ReportsTo:屬級

Division務BellCaptain,Concierge,FrontOfficeManager李班禮主，廳經OVERVIEW職位概述

Responsibleforreceivingandensuringcorrectdeliveryofguest’sluggagetoandrooms,airportandcarsassistsallguestswithinquiriesandrequests.TheBellmanperformsvariouserrandsrelatedtoguestneeds,comfortandsatisfaction.負責將人的行順利送或送離間、機和汽車并對客的問詢申請提協助。接服員需要從事各各樣的務，以足客人需要，證其舒和滿意AtInterContinentalHotels&Resortswewantourgueststofeelspecial,cosmopolitanandInKnowwhichmeansweyouto:

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,beingattentivetakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我們希望賓客感覺風格獨特、時尚現代和入洞悉這意味們需要：

親切、滿自信體現尊來展現有力你。理解和測賓客需要、到細心到、具人翁精、把事辦好，持注下見多識、分享歷、展你的風來創造人感覺別的時，做到令人難。DUTIESANDRESPONSIBILITIES作職責

Assistheavypackages,coats,suitcase,etc.beingalerttogiveassistancecourteouslyandquickly,beforehavingtobeasked主動協客人提包裹、衣服、手提箱，向客提供禮和迅速協助。Maintainawillingnesstopleaseattitudeandgiveundividedattentiontoanyapproachingguest保持令愉悅的度并專接待每到來的人。Adheretoguestcheckinginandcheckingoutpertainingtobaggagehandling

在與行相關的題上，守客人住和退工作程。Welcomeguestsatmainentrance,offeringthegreetingappropriatetothetimeofdaytakingparticularnoteofrepeatguestsandIHGRewardsClubmembers在正門歡迎客，按具時間段客人發合適的候，特要注意客和憂會會員Assistarrivinganddepartingguestsbyopeningandclosingcarandtaxidoors為來店離店的人開關車及出車門。MaintainaspotlessPorteCochereandDriveway保持車門道和道的清。GuideguesttoFrontDeskandwaitbehindtheguestduringthecheck-in.KeepeyesontheFrontDeskClerkwhoprovidesthesignalforyoutostepforwardandreceivetheroomroomingbookletfromtheFrontDeskClerk.Withoutdelay,escorttheguestsaccordingly.將客人至前臺在其辦入住手時在其后等待在看到臺接待的示意上前從臺接待處取得房間和房卡然后立護送客至其房。Befamiliarwiththelayoutthehotelandmemorizethepreferredrouteforescortingguests熟悉酒布局并下護送人的最路線。theguestinaccordancewithhotelstandards按照酒標準為人安排間。Befamiliarwiththeliftworkingsandemergencystairs熟悉電和疏散梯的使。Provideinformationtoguestsaboutthehotelfacilitiesandservices向客人供關于店的設和服務信息。Provideguestservicesguidance向客人供服務引導。Learnandutilizenamesofguests,especiallyrepeatandlongstayingguestsandroutinelygreetguestsastheypassthroughthelobby,remainingalerttosituationswherehecanbeofassistancetoguests熟知并呼客人名字，別是對常客和包房的人，并客人經大廳時其打招，隨時意是否有可為客人供服務情況出。Keeplobbycleanandtidy,informingtheConciergeorBellCaptainifitmajorcleaning保持大的整潔如果需大清掃話應通禮賓主或行李班。Maintainawellgroomedhairstyleandwearclean,shinywellpolishedshoesandaneatuniformwhileonduty上班時保持好發型，意服裝干凈，要擦凈上光，保持制的整齊潔。Helpotheremployeesindepartment,replacingtemporarilywhennecessary幫助部內其它工，如必要則時代理們的工。Keepbaggageroomcleanandinorderbeforegoingoffdutyonshift每次交前均保行李室整潔。Uponarrivalnewspaper,prepareanddeliverthemtoguestroomsasassignedbytheBellCaptainPageof4第2頁，4頁

當報紙到后進適當整，然后行李領的要求其送至人房間UseDutyLogtodocumentmattersofimportance使用工日志來錄重要項。OperateCommunicatesequipment操作通設備。Arrangetransportandcoordinateluggage負責安交通并調行李宜。Managethekeysystemsecurely對鑰匙統進行全管理ACCOUNTABILITY責任范圍Numberofemployeessupervised管理的員DirectN.A.直接

無IndirectN..A.間接

無AnnualOperatingProfit/PayrollBudget–年度經營潤和薪金算

N.A.無Metrics–主要績效標

Completionofassignedtasks完成分給的工的情況DecisionMakingResponsibilities(DecisionRights)–決策職責決策﹣

N.A.Pageof4第3頁，4頁

無QUALIFICATIONSANDREQUIREMENTS任職要求RequiredSkills–技能要求

Communicationskillsareutilizedsignificantamountoftimeinteractingwithothers;demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.擁有在他人交時大多時間所用的溝技能；全代表店，品和公司顧客，工和第方交往的能。AbletoreadandwriteEnglish能夠讀英語Qualifications–學歷

HighSchoolorVocationalCertificateinAdministration,Managementorequivalent具有高或酒店政管理酒店管或相關專業證。Experience–經驗

6monthsexperienceinguestserviceorcustomerservice,orequivalentcombinationofeducationandexperience.擁有個月賓客務部工經驗，與此相的教育相關工經驗結的背景Thestatementsinthisjobdescriptionareintended