會計學1DVCM顧客不良改善對策Bobbin溷入4D????(RootCauseAnalysis)??????(RootCause)??????(Catchthecause)□Yes□No□On-goingΛ不良原因分析：1.Lable標示Bobbin型號與實物不符Issue

社內區分金型種類多，OQC馬達堆積時易導致傳票Mixing

OQC檢查流程不完善，同一個LOT從接收到打包由不同檢查員完成，Mixing可能

2.Bobbin型號MixingIssue

制造在Bobbin型號投入時有嚴格標示區分，二次外觀前工程Mixing可能性小

制造二次外觀Bobbin金型殘量及Mixing馬達挑出后放置區域無明顯標示,

馬達堆積時傳票容易mixingBobbin投入區分標示第1頁/共6頁4D????(RootCauseAnalysis)??????(RootCause)??????(Catchthecause)□Yes□No□On-going2.Fishbonediagram-Λ3.Man2.Method二次外觀Bobbin區分放置區域無1.

OQC作業流程不完善2.二次外觀Bobbin

區分放置區域無4.MaterialOQC作業流程不完善1.Machine第2頁/共6頁5D??????(PermanentAction)????/???(Department/Member)ChenBin/OQC????(Date)2012.08.15??????(ActionPlan&Result)Lable標示Bobbin金型與實物不符Issue改善：OQC作業流程改善：

改善前：檢查員檢查完馬達后由另外一個檢查員完成后續工序

改善后：每個檢查員獨立完成從Lot接收到包裝出荷整個流程

2.制造Bobbin區分標示方法改善：

作業臺及馬達TrayBox同時標示區分第3頁/共6頁6D?????(VerificationoftheEffectiveness)????/???(Department/Member)ChenBin/OQC????(Date)2012.08.16????????(VerificationofTheActionResult)??????(ActionPlan&Result)7D??????(PreventRecurrence)????/???(Department/Member)Lian-junZhang/CMManufacturing????(Date)Oct’10’11????(Standardization)□FMEA□?????(ControlPlan)□QCFlowChart□?????(WorkInstruction)□Etc????????(Detail)8D????????(ApprovalOf8DCorrectiveAction)??(Approval)??(Name)??(Department)??(Position)????(Review)??(SignOff)???(TeamLeader)??????(Champion)Λ顧客Claim發生后OQCBobbin