1、Chapter 1 Introduction to Management and Organizations True/False Questions The four contemporary functions of management are planning, organizing, leading, and controlling. True (easy) Effectiveness refers to the relationship between inputs and outputs. False (moderate) Efficiency is often referred

2、 to as doing things right. True (moderate) When managers meet organizational goals, they are efficient and effective. False (difficult) According to Mintzberg s management roles, the informational rol involves receiving, collecting, and disseminating information. True (moderate) Technical skills bec

3、ome less important as a manager moves into higher levels of management. True (moderate) The systems perspective underscores and emphasizes the fact that organizations are different, face different circumstances, and thus may require different ways of managing. False (moderate)Multiple Choice _ are o

4、rganizational members who integrate and coordinate the work of others. a. Managers (easy) b. Team leaders c. Subordinates d. Operatives e. Agents Typically, in organizations it is the _ who are responsible for making organizational decisions and setting policies and strategies that affect all aspect

5、s of the organization. a. team leaders b. middle managers c. first-line managers d. top managers (easy) e. subordinates _ distinguishes a managerial position from a nonmanagerial one. a. Manipulating others b. Concern for the law c. Increasing efficiency d. Coordinating and integrating others work (

6、moderate) e. Defining market share Which of the following is NOT an example of a decisional role according to Mintzberg? a. spokesperson (moderate) b. entrepreneur c. disturbance handler d. resource allocator e. negotiator Which of the following skills are more important at lower levels of managemen

7、t since these managers are dealing directly with employees doing the organization s work?a. human skills b. technical skills (easy) c. conceptual skills d. empirical skills Understanding building codes would be considered a _ skill for a building contractor. a. human b. technical (easy) c. conceptua

8、l d. empirical e. functional Which of the following phrases is best associated with managerial conceptual skills? a. decision-making (easy) b. communicating with customers c. motivating subordinates d. product knowledge e. technical skills According to the text, _ are not influenced by and do not in

9、teract with their environment. a. open systems b. closed systems (easy) c. flextime systems d. reverse systems e. forward systems The _ view of a managers job implies that decisions and actions taken in one organizational area will impact other areas. a. systems (moderate) b. contingency c. conceptu

10、al d. functional e. environmental Which of the following best describes the concept that management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter what country they re located in? a. the partia

11、lity of management b. the segmentation of management c. the universality of management (moderate) d. the cultures of management Scenarios and Questions The Busy Day (Scenario) Don Eskew, plant manager at Control Systems, Inc., sighed as he sipped his first cup of coffee at 5 a.m. and read his agenda

12、 for the day. He is giving two company tours in the morning; the first to a newspaper reporter who is writing a story on the new plant expansion and has several questions, and the second to a group of Control Systems, Inc., managers from the east coast. He then has a meeting with unit manager, Phil

13、Johnson, to discuss Phils recent drop in performance (a task he always hates). Next, he is spending a couple of hours reviewing the trade journals he receives from his high-tech association and writing up a brief synopsis for his presentation next week to the Division President. Finally, in late aft

14、ernoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible. Whew! Just another day in the glamorous life of a manager. Together, all of these behaviors performed by Don during his busy day correspond to th

15、e management roles discovered in the late 1960s by which of the following management scientists? a. Herzberg b. Skinner c. Mintzberg (easy) d. Fayol e. Maslow When Don was meeting with Phil to discuss his performance concerns, he was operating in which management role? a. leader (difficult) b. figurehead c. monitor d. disturbance handler e. spokesperson 114. What role was Don performing when he gave the plant tour to the newspaper reporter?