1、Sunpearl Safety Ltd.Sunpearl Safety Ltd.xx皮手套廠有限公司Quality Manual 質量手冊QM 001BQuality Management質量治理Chapter table / 目錄: TOC o 1-1 h z u HYPERLINK l _Toc128279968 1.Presentation of Xxx Safety Ltd and Xxx Tannery 介紹xxx手套廠有限公司和xx皮廠 PAGEREF _Toc128279968 h 2 HYPERLINK l _Toc128279969 2.Declaration of the

2、BOARD 董事會宣言 PAGEREF _Toc128279969 h 4 HYPERLINK l _Toc128279970 3.Quality policy 質量政策 PAGEREF _Toc128279970 h 6 HYPERLINK l _Toc128279971 4.Purpose, scope and management of the quality manual 質量手冊的目的、范圍和治理 PAGEREF _Toc128279971 h 9 HYPERLINK l _Toc128279972 5.Definitions 定義 PAGEREF _Toc128279972 h 1

3、0 HYPERLINK l _Toc128279973 6.Quality management system 質量治理體系 PAGEREF _Toc128279973 h 11 HYPERLINK l _Toc128279974 7.Descriptions of the interactions between the processes 過程之間相互作用的表述 PAGEREF _Toc128279974 h 13 HYPERLINK l _Toc128279975 8.Description of the processes 程序描述 PAGEREF _Toc128279975 h 16

4、Annex document / 附件:Specific vocabulary專門詞匯Annex 1 QM 001CLAVRCABQCCYVERSION版本NB. PAGES頁數DATE日期EVOLUTION NATURE進展RESPONSIBLE負責A402005/11/28CreationChang YangB382006/03/28UpdateChang YangCreationCreation Date: 2005/11/281/38Presentation of Xxx Safety Ltd and Xxx Tannery 介紹xx皮手套廠有限公司和xx皮廠General infor

5、mations / 總講明Name 名字xx Safety Ltdxx皮手套廠有限公司xx Tannery xx皮廠Address 地址 Telephone 電話Fax 傳真Business license N 注冊號Registration Place 注冊地Company creation date 公司成立時刻Validity limits time 有效期Board 董事Activities / 行為Xxx Tannery ensures the design and manufacturing of safety leathers and Xxx Safety Ltd of PPE

6、(Personal Protective Equipment). All the products are made according to the current specifications and standards.確保xxx皮廠設計和生產的皮革和xxx皮手套廠有限公司設計和生產的個人防護用品差不多上依照當前的規范和標準制造的。 Staff and general organization on the 2006 / 03 / 01 職員和總體組織Xxx Production xxx生產工人28 persons 人Xxx Safety Ltd Production xxx皮手套廠有限

7、公司生產工人340 persons 人Administration 行政人員6 persons 人Supervisor 主管20 persons 人Manager 經理7 persons 人Upkeep and maintenance 后勤和維修11 persons 人Security 保安7 persons 人Total 總計419 persons 人For details, refer to “Xxx Safety Ltd. and Xxx tannery organization chart” (HFO 002).詳細資料, 參照“xxx皮手套廠、xxx皮廠組織圖” (HFO 002)H

8、istory / 歷史Our business commercial relations between Europe and China have started in February 1975. 自從1975年2月開始，我們就建立了歐洲與中國的商業伙伴關系。Gradually, the shareholders and partners links have been stronger and our activity has increased during these years. 逐漸地,這些年股東與合作伙伴的聯系變緊密了,活動也增加了。 In order to stay acti

9、ve on the market for the period 2015, the partners took the decision to start a new production unit collecting on the same site, in Zhaoqing, the jobs of tanner and glover. 為了在2015年占有市場優勢，合伙人決定將皮革生產和手套生產集中在同一地點肇慶，進展新產品。Xxx Tannery has started its activity in March 2004. Xxx Safety Ltd, for its part,

10、 has started its activity on the 1st of December 2004. xxx皮廠于2004年3月開始試業，xxx皮手套廠有限公司于2004年12月1日開始試業。We work with regular customers in Europe (France, Germany, Benelux, Switzerland, Poland, Spain.) and in the Middle East. 我們與歐洲（法國，德國，比利時、荷蘭和盧森堡三國經濟聯盟，瑞士，波蘭，西班牙）和中東國家的老顧客合作。Declaration of the BOARD / 董

11、事會宣言The Board, through the legal representative of Xxx Safety Ltd, and for Xxx Tannery, declares:董事會通過xxx皮手套廠的法人代表為xxx皮手套廠和xxx皮廠宣布：In the long term, the aim of our companies is to reach the best performance level to have a part in the improving of the quality of life of all the people directly or in

12、directly concerned by our activities. 從長遠來看，公司的目標是全力以赴，讓所有和我們活動有直接或間接相關的人們生活質量得到改善。Our first vocation is to produce safety leather, gloves and equipments with certified quality in order to give satisfaction to all the people working in the industrial circle. 我們的職業是生產能讓所有在工業領域工作的人們中意的并通過質量認證的皮革，手套和防護

13、設備。The general policy of our companies can be summarized by two points:We have to ensure, by our economic prosperity, the perenniality of the human, material and financial resources put into play to reach our aim. We have to assume our vocation with an acute sense of our civic liabilities, because w

14、e contribute, from our location and for what we are concerned to the development of our economical prosperity and to the defence and deployment of our social and environmental values.公司的總體政策能夠概括為以下兩點：以我們的經濟實力能夠保證長期穩定的人力、物力、財力資源，為達到我們的目標奠定了基礎。假設我們的職業是為市民服務的，因為我們的貢獻從我們現在所處的地點和我們相關的活動來進展當地的經濟繁榮和愛護所在地的社

15、會和自然環境效益。Following from the general policy of the companies, our quality policy constitutes the central point of our measures and the Quality Manual represents the perfect illustration of it. 跟進公司的總體政策，我們的質量政策是測量和質量手冊的中心，表現為其中完美的圖解。After the definition of these terms of reference, the Board can affi

16、rm his total participation: To uphold the carrying out of the Quality policy of the companies. To provide the suitable resources to ensure its realization. To take care of the respect of the policy, especially when the measures described in this Quality Manual are put into play.在這些授權范圍參考的定義之后，董事會能確認

17、全部參與：支持實現公司的質量政策。提供適當的資源以確保它們的實現。遵守這些政策，特不是當這些措施已描述在質量手冊里同時差不多實施。By delegation of the Board, the Quality Committee (HFO 013) is in charge of:Checking the application of the Quality policy, its continual respect and its evolution through the Quality improving plan.Taking all the necessary measures.Me

18、asuring the efficiency of this policy.To manage the necessary actions to improve the Quality management system.在董事會的授權下，質量委員會(HFO 013)負責:檢查質量政策的運用情況，通過質量改進打算，決定接著延用和進展。采取任為必要的測量措施。衡量政策的效率。采取必要的措施改進質量治理體系。The Quality Manager is the appoint management representative, according to ISO 9001:2000 standar

19、d (paragraph 5.5.2). The Quality manager has the power to take all protective decisions, including stopping the production. 依照ISO 9001:2000 標準(見5.5.2), 質量經理是治理者代表。質量經理有權作出采取任何愛護措施，包括停止生產。Date and signature日期和簽名For the Board, the Legal Representative董事會和法人代表Quality policy / 質量政策Introduction / 介紹Accor

20、ding to the “Terms of reference” (Annex 1 HFO 012), the quality policy of Xxx Safety Ltd and Xxx Tannery is corresponding to a global and permanent reasoning, using each day a process approach conformed to ISO 9001:2000 requirements in order to satisfy our customers and to meet the market needs.依照“授

21、權范圍參考”(Annex 1 HFO 012)，xxx皮手套廠有限公司和xxx皮廠的質量政策符合全球的和持久的推論，每天使用的程序差不多上按照ISO 9001:2000 的要求實施的，為了滿足我們的消費者和市場的需要。Global reasoning, since the quality policy affects all the companies fields, to serve our customers. Permanent, since it is real-life from the foundation of the companies. The quality policy,

22、 formalized and developed in the Quality Manual, affects today the daily actions as a whole through our quality management system.整體推理，自從質量政策作用于我公司的文件開始，就服務于我們的消費者。一直以來，自從公司建立營業開始，質量政策就正式運用和進展在質量手冊里，阻礙現在日常行動并作為一個整體貫穿于我們的質量治理體系。The quality concept of Xxx Safety Ltd and Xxx Tannery xxx皮手套 廠有限公司和xxx皮廠的

23、質量概念 “It is the customer that provide us a living”This is the fundamental value of the companies, present in the spirit of each man or woman of Xxx Safety Ltd. and Xxx Tannery. This value is representative of one priority: to get the satisfaction of the customer. Others principles are important in t

24、he daily actions and are basic elements of the Quality Policy: To reach the “zero defect” and the “good right from the start”. The improving of the suppleness and of the rapidity of the production to the customers requirements. To take care, at each moment, of the social and environmental values.“消費

25、者給予了我們生命力”這是公司的差不多價值觀，體現在xxx皮手套廠有限公司和xxx皮廠的每一位職員身上。這種價值首先代表了：獲得消費者的中意。其他原則在質量政策的日常措施和差不多原理中也是專門重要的： 為了達到“零缺點”和“從開始就做好”的目標。改進生產的適應性和速度以達到消費者的要求。時時刻刻關注社會和環境效益。The contribution of each to the satisfaction of the customer 使消費者中意的各個貢獻By a pleasant welcoming (telephone, visits.)By a pleasant welcoming (te

26、lephone, visits.)By a positive reactivity, even if the satisfaction cannot be provide (prices, delivery time.)By respecting the quality management system measures.By seizing and communicating all the relevant informations to ensure an efficient customers feedback.By suggesting each measure to improv

27、e the product or service.By taking part in the achievement of the targets.By taking care to spread a corporate image of the companies.By a pleasant welcoming (telephone.)By a positive reactivity, even if the satisfaction cannot be provide.By respecting the quality management system measures.By seizi

28、ng and communicating all the relevant informations to ensure an efficient working of its department.By suggesting each measure to improve the product or service.By performing all the tasks according to the procedures, the process-proceeds and the instructions of the hierarchic supervisor.By isolatin

29、g and indicating each non conformity.By taking care of the property of the working place.By suggesting each measure to improve the product or process.By taking part in the pleasant welcoming of the customers or visitors.By taking care of the respect of the terms of reference and by defining coherent

30、 targets.By providing the human and material resources necessary to reach the targets.By making controls, checks and follow up to prevent each driftingBy suggesting and encouraging all the improving opportunities.By listening to the market through the customers to determine actions in the short and

31、in the long term.THE SHARED TARGET:SATISFACTION OF THE CUSTOMERPRODUCTION STAFFSUPERVISORS, MANAGERS, GENERAL MANAGEMENTCOMMERCIAL STAFFADMINISTRATIVE STAFF熱情的接待（電話、訪問熱情的接待（電話、訪問） 確信的反應，盡管不能提供中意的服務（價格、交貨時刻）遵守質量治理系統的測量措施。掌握和傳達所有相關的信息，有效地保證客戶的信息反饋。對每個措施提出建議改善產品或服務。參與目標的實現。關注公司形象的弘揚。熱情的接待（電話）確信的反應，盡管存不

32、能提供中意的服務。遵守質量治理體系的測量措施。掌握和傳達所有相關的信息有效地保證本部門的工作。對每個措施提出建議改善產品或服務。依照程序和直接治理人員的指示完成所有的工作。隔離和標出每個不規則的情況愛護工作崗位上的財產 。對每一次測量提出建議以改善產品和程序。參與熱情地接待客戶或訪問者。注意遵守授權范圍參考所定義的目標。通過提供必要的人力和原料以達到目標。通過治理、檢查和跟進每個不穩定的情況。建議和鼓舞每個改善的機會。通過聽取客戶對本公司產品在市場的反應作出短期和遠期措施。共同的目標：消費者的中意生產人員主管、經理、綜合治理 商業人員行政治理人員Purpose, scope and manag

33、ement of the quality manual 質量手冊的目的、范圍和治理Purpose / 目的This Quality manual must answer to:The employees of the companies which are looking for a better understanding of the quality system and of the quality organization. Our suppliers who take part to our projects.Our customers whose we must deserve t

34、heir confidence.Each organism who wish to know our Quality management system.質量手冊必須適用于：期待容易理解的質量體系和質量組織的公司職員參與我們打算的供應商必須是值得我們信任的消費者想了解我們的質量治理體系每一個組織.The sequencing of the responsibilities and of the Quality measures using a process approach characterizes the organization of Xxx Safety Ltd and Xxx Ta

35、nnery. But nothing is possible without the individual involvement of each person of the companies to obtain the SATISFACTION OF OUR CUSTOMERS, who are looking for a continual improving concerning: The services.The intrinsic quality of our products.The quality of the presentation of the products.The

36、constancy in the quality of the products.xxx皮手套廠和xxx皮廠使用一套有特色的組織方法進行職責和質量測量的程序化治理，假如沒有公司每位職員的貢獻就不能獲得消費者中意，他們期待一個持續改進的組織，關于：服務產品質量的本質產品質量的介紹產品質量的穩定性.This Quality Manual and all the measures and documents concerning the management of the Quality of Xxx Safety Ltd and Xxx Tannery are made according to

37、ISO 9001:2000 standard.xxx皮手套廠有限公司和xxx皮廠的質量手冊和所有測量及相關的治理文件差不多上依照ISO 9001:2000 標準制作的。Scope and exclusions of the Quality Manual / 質量手冊的范圍和排除的細節The Quality Manual applies to the whole activities of Xxx Safety Ltd and Xxx Tannery located in Dalang Industrial Park, Gaoyao city, Guangdong province. There

38、 is no requirements of the ISO 9001:2000 standard excluded.質量手冊將應用于位于廣東省高要市小湘鎮大朗工業園的xxx皮手套廠有限公司和xxx皮廠的全部行為。對ISO 9001:2000 標準沒有排除細節的要求。Management of the Quality Manual / 質量手冊的治理The Quality manual and the procedures are managed (creation, deployment, update and storage) according the “Quality document

39、s and records management” (HFO 001). 依照“質量文件和記錄治理” (HFO 001) 來治理質量手冊和程序 (編制、部署、更新和儲存)。All the procedures mentioned in this Quality Manual are confidential and cannot be looked outside of the companies. The Quality Manual can have an external deployment (request of customers, certification organisms.

40、).質量手冊提到的所有程序差不多上公司的機密，一般情況下不能流傳到公司之外。但質量手冊能夠在外部署（在客戶、鑒定機構的要求下）。Definitions / 定義General vocabulary relating to the Quality / 關于質量的一般詞匯The vocabulary used in our Quality Management system is determined according to ISO 9001:2000 standard.依照ISO 9001:2000 標準來確定我們用于質量治理體系的詞匯Specific vocabulary / 專門詞匯The

41、 specific vocabulary of Xxx Safety Ltd and Xxx Tannery used in this Quality Manual is defined in the annex document: Specific vocabulary (Annex 1 QM 001).用于xxx皮手套廠有限公司和xxx皮廠質量手冊的專門詞匯定義在文件的附件里: 專門詞匯(Annex 1 QM 001)Quality management system / 質量治理系統Presentation of the system / 系統介紹The Quality system o

42、f Xxx Safety Ltd and Xxx Tannery is essentially based on ISO 9001 standard requirements. This system covers all the activities of Xxx Safety Ltd and Xxx Tannery. The documents (creation, control, validation, deployment and storage) are mastered by the Quality Committee (HFO 013) which applies the pr

43、ocedure: “Quality documents and records management” (HFO 001).xxx皮手套廠有限公司和xxx皮廠質量系統從本質上講是基于ISO 9001相關的指示要求制作的。那個系統覆蓋了xxx皮手套廠有限公司和xxx皮廠所有活動情況。這些文件（制造，治理，確認，部署和儲存）應用于“質量文件和記錄治理” (HFO 001) 以及由質量委員會(HFO 013)操縱。The General Management (Board) is making regularly (at least once a year) “General Management

44、and system review” (HFO 011) in order to ensure that the Quality system fit with the policies of Xxx Safety Ltd and Xxx Tannery and that the set objectives have been reached. A yearly assessment is made by the General Management after consultation of the Quality Committee.綜合治理（董事會）有規律地（最少一年一次）制定“綜合治

45、理和體系回憶” (HFO 011)，目的是為了確保質量體系政策適合xxx皮手套廠有限公司和xxx皮廠以及實現目標。年度評估是綜合治理在咨詢質量委員會之后制定的。Organization of the system / 系統組織The general organization chart is presented in the document: “Xxx Safety Ltd. and Xxx tannery organization Chart” (HFO 002). 總體的組織系統圖在文件“xxx皮手套廠有限公司和xxx皮廠組織圖” (HFO 002)中有介紹。The position o

46、f each ones is summarized in this organization chart and defined on the “Position Description” (HFO 009), including the responsibility concerning the Quality system.在組織圖上簡要介紹每個職位職責情況，詳細的介紹參照“職位描述”(HFO 009)包括關于質量體系的職責。 Responsibilities concerning the Quality system / 關于質量體系的職責The General Management (

47、Board) is in charge of drawing up and brings into play the Quality policy for Xxx Safety Ltd and Xxx Tannery. 綜合治理（董事會）負責起草和實施xxx皮手套廠有限公司和xxx皮廠的質量政策。The management of the quality is a delegation of the General Management. For independence and practical reasons, this function is assumed by the Qualit

48、y Committee provided of a secretary, the Quality Manager. 質量治理是綜合治理的一部分,質量經理就像是質量委員會的秘書，經授權，質量經理能夠獨立地處理實際事務。The Quality Manager is the “Appoint management representative” (ISO 9001:2000 standard, paragraph 5.5.2) and performs the missions depending of his function (Position Description, Annex 47 HFO

49、 009). He has to oversee the quality management system, reports on the status of the quality management system to the General Management and takes care that the customers requirements are important for the entire organism.質量經理是“治理者代表” (ISO 9001:2000標準, 見5.5.2 )，依照他的職責（職位描述，Annex 47 HFO 009）完成托付的任務。他

50、必須監督質量治理系統，將質量治理體系的情形報告到綜合治理，注意客戶的要求關于整個組織系統有特不重要的作用。Descriptions of the interactions between the processes過程之間相互作用的表述Our Quality Management system is made on the base of 15 identified processes in continual interaction in order to reach our target: the satisfaction of the customer. 我們的質量治理體系是基于15個識

51、不程序在連續的相互作用下編成的，目的是為了達到我們的目標：讓我們的客戶中意We can distinguish / 我們能夠辨不:Management processes治理程序General management and planning process 綜合治理和打算程序Quality management process 質量治理程序Resources management processes資源治理程序Information and administration process信息和行政治理程序Human resources process人力資源治理程序Material resour

52、ces process原料資源治理程序Process relating to the customers有關顧客的程序Commercial process 商業程序Manufacturing processes生產程序Purchases process采購程序Design process 設計程序Tannery production process皮廠生產程序Factory production process 手套廠生產程序Control and measuring processes治理和測量程序Control and measuring process (Reception)治理和測量程

53、序 (驗收)Control and measuring process (In process and finished products)治理和測量程序 (生產過程檢測和成品檢測)Calibration process校準程序Internal audit process 內部審計程序Improving processes改進程序Quality improving process 質量改進程序These processes are organized as follow / 這些程序的結構如下:Creation date: 2005/11/2814/38Sunpearl Safety Ltd.

54、Creation date: 2005/11/2814/38Sunpearl Safety Ltd.筍科皮手套廠有限公司Quality Manual 質量手冊QM 001BQuality Management質量治理MANAGEMENT PROCESSESGeneral Management and planning processQuality Management processCommercial processPROCESS RELATING TO THE CUSTOMERSCommercial processPROCESS RELATING TO THE CUSTOMERSDesig

55、n processPurchasesprocessTannery production processFactory production processMANUFACTURING PROCESSESHuman Resources processMaterial Resources processRESOURCES MANAGEMENT PROCESSESCONTROL AND MEASURING PROCESSESControl and measuring process (In progress and finished products)Control and measuring pro

56、cess (Reception)Calibration processInternal Audit processQuality improving processIMPROVING PROCESSCustomerrequestCUSTOMERFOCUSCUSTOMERFEEDBACKProductdeliveryInformation and administration processCreation date: 2005/11/2815/38Sunpearl Safety Ltd.Creation date: 2005/11/2815/38Sunpearl Safety Ltd.筍科皮手

57、套廠有限公司Quality Manual 質量手冊QM 001BQuality Management質量治理治理程序綜合治理和打算程序質量治理程序商業程序有關客戶的程序商業程序有關客戶的程序設計程序采購程序皮廠生產程序手套廠生產程序生產程序人力資源治理程序原料來源治理程序資源治理程序治理和測量程序治理和測量程序(生產過程中的檢測和成品檢測)治理和測量程序(驗收)校準程序內部審計程序質量改進程序改進程序客戶要求客戶關注客戶信息反饋產品遞送信息和行政治理程序Description of the processes / 程序描述General management and planning proc

58、ess (Management processes) 綜合治理和治理打算 (治理程序)Definition and purpose / 定義與目的:Drawing up of the quality policy and objectives, with the contribution of all the functions.擬訂質量政策和目標,同所有職責的貢獻。To position the quality approach as a strategic element of the growing up of Xxx Safety Ltd and Xxx Tannery.設立作為xxx

59、皮手套廠有限和xxx皮廠進展戰略因素的質量途徑。Make as a purpose that everybody adheres to the quality system.制定一個目標讓每個人都擁護質量體系。To ensure, by regularly general management reviews, that the quality approach follows the reached targets and stays conform to the standards.確保有規律的綜合治理回憶，質量目標遵循已達到的目標和堅持符合標準。To decide the needed

60、ways to put in place the quality policy, the quality approach and reached the targets (human resources, material resources.).決定設計質量政策、質量途徑和達到的目標（人力資源、原料資源）的必要方式。To define the actions to make, in the expected delay time, to ensure the best quality to satisfy the customers.定義在預定的時刻內要采取的措施，保證最好的質量和令客戶中