1、Chapter 5 Language communication of nursing care 徐 欣哈爾濱醫(yī)科大學(xué)護(hù)理學(xué)院主 要 內(nèi) 容語言溝通的基本知識護(hù)士語言溝通的主要類型-交談護(hù)士應(yīng)具備的語言修養(yǎng)與技巧Section 1Basic knowledge of language communicationLearning Objectives掌握：語言溝通的含義熟悉：語言溝通的作用及類型了解：語言溝通的環(huán)境含義：是指溝通者出于某種需要，運(yùn)用有聲語言或書面語言傳遞信息，表情達(dá)意的社會活動。Definition and functionsDefinition and functionsInf

2、ormation exchangeMental healthCoordinate and improve the relationships As a toolSocial Integration 語言溝通的類型oral language communication-advantages Limitations Style of OLC: daily and formal gracefulExpression formal : express，say， speak，talkWritten language communicationAdvantagesLimitationsDifference

3、s between the OLC and WLC 類型 特 點(diǎn)口頭語言溝通書面語言溝通優(yōu) 點(diǎn)信息傳遞范圍廣速度快反饋快、效果好擴(kuò)大了溝通領(lǐng)域信息傳遞準(zhǔn)確可長期存儲局限性易受干擾、曲解保留時間短不易作準(zhǔn)備不夠及時、簡便接受和反饋慢受文字水平影響表達(dá)形式述、說、講、談文件、書信、通知記錄、論文自 學(xué) 內(nèi) 容language contextmeaning and compositionintervention of language contextcoordination of language contextSection 2The main type of language Communica

4、tion for nurse -talkingLearning Objectives掌握：護(hù)患交談中的常用語言熟悉：交談的含義及特點(diǎn)了解：交談的基本類型交談的含義 definitionTalking is a form of language communication ,which is based on oral language as the carrier for exchanging of message.Characteristics of talking Widely and rapidlyFlexible Popular and easy to understandTwo-Wa

5、y Communications Improvisation and acting according to circumstance MetacommunicationThe basic types of talkingIndividual talking The basic types of talkinggroup talking One sender and one receiver, each with own unique perceptions. Influenced by dynamics of creating, maintaining, and terminating a

6、therapeutic nurse-client relationship. The logical outcomes are group cohesiveness . The logical outcome of one-to-one communication is the development of the nurse-client relationship.The basic types of talkingface-to-face talking and non face-to-facecentripetal pattern Common talking and therapeut

7、ic talkingThe common languages of nurse-client talkingGuiding languageExplanatory languagePersuasive languageEncouraging languageThe common languages of nurse-client talkingConvictive languageConsolatory languageHint languageSection 3 Essential language accomplishments and skills of nurseLanguage ac

8、complishmentsCommon language accomplishmentspolitenessSincerityStandardizationlogicalityterseness語言的禮貌性病人初到有迎聲進(jìn)行治療有稱呼聲操作失誤有歉聲病人合作有謝聲遇到病人有詢問聲接電話時有問候聲病人出院有送聲PopularizationScientific natureTherapeuticsCorrectnessEmotionMildnessConfidentialitySeriousnessProfessional accomplishments of nurseSkills of lis

9、ten attentivelyConception of listen attentivelyMeaning of listen attentivelyCharacteristics of listen attentivelyStrategy of listen attentivelyInitiatively listenPerception checking -Retell -Paraphrasing -clarifying -summaryReflectingLanguage skills of communicationprelusionSalute typeConcern typeCry up typeSay other typeLanguage skills of communicationquestioningDevelopment typeClosure typeExplanationendingother skills of communicationempathyMeaning of empathyFunction of empathyReticence