1、Holiday innHoliday inn expressPage Room to grow成長的空間Team Member Annual Performance Review員工年度績效考評 2013 InterContinental Hotels Group.All rights reserved.Proprietary and Confidential.Use of this resource, or any part thereof, is not required by any licence agreement, brand standards, or otherwise. Th

2、is resource is an optional guide that owners and managers of franchised hotels may use at their sole discretion, using or adapting only those elements, if any, that they deem appropriate for their particular IHG branded hotel. No company in IHG, or any employee or agent thereof, seeks, requires or h

3、as any control or direction of any hiring, compensation, termination or other employment-related decisions at franchised hotelsHIEX/Performance Review TM /CHN 2014 Reviewees name:員工姓名：陳建平Position:職位：值班工程 師Reviewers name:評估者姓名：蔡勇Date of review:評估日期：2014.12.15Rating Scale Definitions評分標準定義(dngy) 5Exce

4、ptional Performance: Consistently exceeds all the expectations for their key job responsibilities and Stay Real service behaviours.持續不斷地超越期望：能一貫超越主要工作職責以及“始終真實”服務行為準則方面的所有期望值。2Mixed Outcomes: Meets some expectations for their key job responsibilities and Stay Real service behaviours. With focus, pot

5、ential to raise performance exists.基本達到期望：達到主要工作職責以及“始終真實”服務行為準則方面的部分期望值。如果繼續努力，有進一步提升工作績效的潛力。4Consistent Over Performance: Frequently exceeds expectations for their key job responsibilities and Stay Real service behaviours against an already stretching set of standards.經常超預期望：經常超越主要工作職責和“始終真實”服務行為準

6、則方面的期望值，在工作中以更高、更嚴格的標準要求自己。1Unacceptable Performance: Does not meet expectations for their key job responsibilities and Stay Real service behaviours. A performance improvement plan needs to be in place.未達到期望：未達到主要工作職責以及“始終真實”服務行為準則方面的期望值。需要制定績效改進計劃。3Very Good Performance: Meets expectations for thei

7、r key job responsibilities and Stay Real service behaviours. This is a rating that any person should feel proud of.出色達到期望：達到主要工作職責以及“始終真實”服務行為準則方面的期望值。任何獲此評分的員工都有理由感到自豪。Page PAGE 8 of NUMPAGES 8HIEX/Performance Review TM /CHN 2014Page PAGE 2 of NUMPAGES 8HIEX/Performance Review TM /CHN 2014Key Job r

8、esponsibilities 主要工作(gngzu)職責For reviewee: How would you rate your performance for each job responsibility? Tick or click the appropriate rating box. 對于(duy)團隊成員(chngyun)：您如何根據每一項具體的工作職責對自己的績效進行評分？勾選或點擊下面的評分框。For reviewer: How would you rate performance against your team member job responsibilities?

9、 Tick or click the rating box below and give your comments in the overall comments box. 對于評估者：您如何根據每一項具體的工作職責對您的團隊成員的績效進行評分？勾選或點擊下面的評分框，并在評價框中舉出具體的例子，說明您的評分理由。Job knowledge業務知識I understand all elements of my role. 我了解我工作的方方面面。Reviewee Rating員工自評 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1

10、Reviewer Rating評估者評估 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Work quantity and quality工作數量和質量Deadlines are met. Work is accurate and reliable. 總能如期完成工作。工作準確到位而且值得信賴。Reviewee Rating員工自評 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1 Reviewer Rating評估者評估 FORMTEXT 5 FORMTEXT 4 FOR

11、MTEXT 3 FORMTEXT 2 FORMTEXT 1Initiative/judgement主動性/判斷力Takes responsibility for solving problems and asks for advice when needed.積極主動地解決問題，并在需要的時候向他人尋求建議。Reviewee Rating員工自評 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Reviewer Rating評估者評估 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTE

12、XT 1Conduct行為規范I follow company rules and set a good example for my co-workers. I am always seen as professional.遵守公司的規章制度，為同事們樹立良好的榜樣。工作非常專業。Reviewee Rating員工自評 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Reviewer Rating評估者評估 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Communica

13、tions溝通交流Expresses self clearly and professionally. Maintains open, honest communication with their manager and team. 清晰而專業地與他人溝通、表達自己的觀點。與主管經理和同事保持公開、誠信的溝通與交流。Reviewee Rating員工自評 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Reviewer Rating評估者評估 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 F

14、ORMTEXT 1遵守酒店的規章制度，總能如期完成工作，與主公和同事保持公開，誠信的溝通與交流。Adaptability適應能力Shows support for change.努力適應并支持工作中的改變。Reviewee Rating員工自評 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Reviewer Rating評估者評估 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Attendance出勤率Is reliable, has a great attendance

15、 record, is on time and provides additional cover when needed.值得信賴，考勤記錄良好，準時上下班，守時并且在需要的時候提供額外支持。Reviewee Rating員工自評 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Reviewer Rating評估者評估 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1KEY JOB RESPONSIBILITIES (The overall rating must be a

16、 Whole Number please.)主要工作職責(評分必須為整數)Reviewer Overall Rating:評估者評分： FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Reviewer Overall Comments: 評估者評價值得信賴，考勤記錄良好，準時上下班，守時并且在需要的時候提供額外支持。Saty real service behaviours“始終(shzhng)真實”服務(fw)行為For Reviewee: How would you rate performance for each of the

17、Stay Real service behaviours? Tick or click the rating box below. 對于(duy)團隊成員：您將如何根據每一條“始終真實”服務行為準則對績效進行評分？勾選或點擊下面的評分框。For Reviewer: How would you rate your team member performance for each of the Stay Real service behaviours? Tick or click the rating box below and give specific examples to support

18、your rating in the comments box as well as the overall rating and comments. 對于評估者：您將如何根據每一條“始終真實”服務行為準則對您的團隊員工績效進行評分？勾選或點擊下面的評分框，并在評價框中舉出具體的例子，說明您的評分理由。該員工是名優秀的員工，技術全面，能獨立完成各項工作。Be you展現真我Natural - Professional - Personable真實自然- 形象專業- 積極樂觀I am genuine in what I say and do.是否表現出真誠的態度？I am courteous a

19、nd look my best.是否注意禮節和自己的形象？I am upbeat, positive and friendly.是否積極, 樂觀，友善？Reviewer Comments:評估者評價 FORMTEXT 與同事間和睦相處，尊重他人的生活習慣。Reviewee Rating團隊成員自評 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Reviewer Rating評估者評估 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Get Ready 時刻準備Be know

20、ledgeable Be prepared Notice 應知盡曉 準備就緒 注意觀察 I know our hotel and the local area.是否了解酒店及酒店所在的地區？I am always ready for the day ahead.是否總是為迎接嶄新的一天做好充足的準備？I look for whats happening in the hotel and how it may impact the guests. 是否總是關注酒店內發生的事情及其對客人的影響？Reviewer Comments:評估者評價 FORMTEXT 早到晚走，能積極配合各個部門的相關工作

21、，與各個部門關系融洽。Reviewee Rating團隊成員自評 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Reviewer Rating評估者評估 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1工作中積極主動完成(wn chng)領導交代的各項工作，團結同事互相幫助。Show you care 體現關懷Welcome connect Be Thoughtful熱誠歡迎 心意相通 關切周到I am welcoming of all guests and team me

22、mbers. 是否對所有的客人與同事都報以熱忱的態度？I build working relationships with guests and team members.是否與客人及同事們建立起良好的關系？I think about the needs of others and look for opportunities to help.是否考慮他人的需求并積極尋求幫助他人的機會Reviewer Comments:評估者評價能主動幫住店客人開行李箱.Reviewee Rating團隊成員自評 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORM

23、TEXT 1Reviewer Rating評估者評估 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Take Action 積極行動Show Initiative Own it Go the Extra Mile積極主動 盡職盡責 多做一步I listen and ask questions to improve guest satisfaction.是否傾聽客人的意見并詢問問題來提升客人的滿意度？I take ownership and follow up on all requests.是否積極主動地承擔處理客人要求的責任？I

24、keep my promises. 是否信守承諾？I make extra effort to improve the guests stay.是否付出額外的努力，改善客人的入住體驗？Reviewer Comments:評估者評價答應客人的事情一定辦到，本著應人事小誤人事大的原則.對客服務.Reviewee Rating團隊成員自評 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1 Reviewer Rating評估者評估 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1技術

25、全面(qunmin)，能出色完成每一項工作。STAY REAL SERVICE BEHAVIOURS (The overall rating must be a Whole Number please.)Over all Stay Real Service Behaviors Rating “ 始終真實” 服務行為表現評分: (評分必須為整數)Reviewer Overall Rating評估者評分 FORMTEXT 5 FORMTEXT 4 FORMTEXT 3 FORMTEXT 2 FORMTEXT 1Reviewer Overall Comments: 評估者評價該員工自入職以來，勤勤懇

26、懇，不遲到不早退。能積極配合各個部門工作。Overall performance Rating 總體工作(gngzu)績效評分The overall rating should reflect performance for the past year, and is a 50/50 split between the achievement of key job responsibilities and the Stay Real service behaviours.總體評分反映了團隊成員過去一年工作中的貢獻，“主要工作職責”和“始終真實“服務行為準則”在總體評分中各占50%。The OPR can be a half number to allow for a more detailed reflection of the overall performance.OPR評分可以使用半分以更加準確地區分整體績效。Reviewees Overall Com