1、Quality is back Back to QualityNo Quality. No Business. 上海奧世（OQS 亞太總部）管理體系認證有限公司 Shanghai OQS International (China) Co., Ltd. 上海奧世管理體系認證有限公司是由歐盟品質(zhì) 保證協(xié)會直接投資，成立的權(quán)威認證機構(gòu) OQS International (China) Co., Ltd. is a Joint Venture company and invested by OQS GmbH, it is an authoritative certification bodyOQS是

2、第一批經(jīng)國家認監(jiān)委批準(zhǔn) 的外資認證機構(gòu) 批準(zhǔn)號：CNCA-RF-2003-26 OQS is one of the first CNCA authorized foreign capital certification organizations Permit No.：CNCA-RF-2003-26IATF、德國VDA 授權(quán)ISO/TS16949認證證書 IATF, VDA authorized ISO/TS16949 certification ISO/TS16949:1999 ISO/TS16949:2002ISO/TS16949中文證書樣本 ISO/TS16949 certificate

3、 sample (Chinese edition)歐盟BMWA認可國際認證聯(lián)盟多國認可標(biāo)志IATF德國VDA授權(quán)獲證企業(yè)公司商標(biāo)ISO/TS16949英文證書樣本 ISO/TS16949 certificate sample (English edition)歐盟BMWA認可國際認證聯(lián)盟多國認可標(biāo)志IATF德國VDA授權(quán)獲證企業(yè)公司商標(biāo)關(guān)于OQS（About OQS） OQS是歐洲認可合作組織（EA）的成員BMWA,經(jīng)聯(lián)邦法律批準(zhǔn)成立的唯一官方認證機構(gòu) OQS is approved through federation law by EA member BMWA, it is an excl

4、usive official certification organization in Austria OQS是歐洲質(zhì)量組織EOQ的主要成員 OQS is one of primary members in EOQ OQS是IQNET（國際認證機構(gòu)聯(lián)盟）的創(chuàng)始成員，出任IQNET副總裁 OQS is the originate member of IQNET, take up the post of IQNET vice-president OQS是EA（歐洲認證合作組織）的主要成員 OQS is one of primary members in EA OQS是IAF（國際認可論壇）的主要

5、成員 OQS is full membership in IAF OQS-AP是OQS在亞太地區(qū)的唯一代表 OQS-AP is the exclusive partner of OQS in Asia-Pacific region關(guān)于OQS（About OQS） OQS成功執(zhí)行全球第一家VDA6.1認證 OQS issued the first VDA6.1 certificate successfully worldwide OQS的過程模式是唯一被IATF作為TS審核員官方教材的認證機構(gòu) OQS is the only certification organization, whose p

6、rocess model“ was applied as official training materials of TS16949 3rd party auditors training by IATF OQS發(fā)出亞洲第一張ISO/TS16949證書 (2000年) OQS issued the first ISO/TS16949 certificate in Aisa in year 2000 OQS直接參與VDA標(biāo)準(zhǔn)編寫 OQS engaged in VDA standard compilation OQS發(fā)出南美洲第一張VDA6.1證書 OQS issued the first VD

7、A6.1 certificate in South America OQS發(fā)出全球第一張ISO14001證書 （1996年） OQS issued global first ISO14001 certificate in 1996 OQS汽車行業(yè)的里程碑（OQS milestone in automobile industry landmark） 1990 成為IQNET的成員 1990 become IQNET member 1996 得到德國VDA QMC授權(quán)，發(fā)出全球第一張VDA6.1的證書 1996 obtained authorization from VDA QMC, and is

8、sued global first VDA6.1 certificate 1999 得到IATF關(guān)于ISO/TS16949:1999授權(quán) 1999 obtained authorization from IATF regarding ISO/TS16949:1999 2000 OQS-Asia Pacific(亞太總部)發(fā)出亞洲第一張（OQS-Asia Pacific issued Asia first） ISO/TS16949:1999證書 （ISO/TS16949:1999 certificate） 2001 得到IATF關(guān)于ISO/TS16949:2002授權(quán) 2001 obtained

9、 authorization from IATF regarding ISO/TS16949:2002 2001 OQS-Asia Pacific(亞太總部)發(fā)出亞洲第一張玻璃制品行業(yè)ISO/TS16949證書 2001 OQS-Asia Pacific issued the first ISO/TS16949 certificate in Glass industry within Asia 1999年，OQS加入是IQNet（國際認證聯(lián)盟），并且OQS代表在IQNet擔(dān)任副總裁，共同本著一致的目標(biāo)，為推廣管理體系概念和協(xié)助企業(yè)改進效率而努力。在加入IQNet以后，OQS可簽發(fā)被全球超過三十

10、多個地區(qū)成員機構(gòu)認可的國際性IQNet證書。OQS entered IQNet in 1999, and occupied as IQNet vice-president, together with consistent objective, OQS exerted itself to spread management system conception and assist enterprise to improve the efficiency. After enter IQNet, OQS could sign and release internationalism IQNet c

11、ertificate, which is recognizedby more than thirty districts member organization in global. 多國互認（OQS證書全球通用）multi-countries admit mutual(OQS certificate could be universalused)什么是IQNet What is IQNet? IQNet的全稱是IQNet Association-The International Certification Network,即國際認證機構(gòu)聯(lián)盟，以下簡稱“IQNet”。IQNet是遵照瑞士民法

12、（瑞士民法通則第60條）建立的一個國際化的非政府性的、非贏利性的機構(gòu)。IQNet的前身為EQNet（歐洲認證聯(lián)盟），最早由歐洲的權(quán)威認證機構(gòu)發(fā)起建立，后來組建吸收了北美、日本等國的權(quán)威認證機構(gòu)加入。IQNet是世界各國的王牌認證機構(gòu)組成的最權(quán)威、規(guī)模最大、影響最廣的國際認證機構(gòu)聯(lián)盟組織。The full name of IQNet is IQNet Association-The International Certification Network, name IQNet for short. IQNet is a internationalization non-government, n

13、on-productiveness organization which was established in accordance with Switzerland Civil Law (No. 60 clause in Switzerland Civil Law Rule). IQNets predecessor is EQNet, established by Europe authority certification organization, then it sorbed North America, Japan etc authority certification organi

14、zation. IQNet組織機構(gòu)包括：全體大會、理事會、常務(wù)委員會。其中，常務(wù)委員會包括：章程和方針委員會、同行評審和成員資格委員會、市場和開發(fā)委員會以及協(xié)調(diào)委員會。The organization of IQNet includes collectivity meeting, council and standing committee. Thereinto, standing committee includes constitution and policy committee, craft brother review and member qualification committ

15、ee, marketing and development committee and harmony committee. 作為認證機構(gòu)的代表，IQNet是許多國際組織的成員代表和觀察員。這些組織包括IAF、EA、ISO/CASCO、ISO/TC176、ISO/TC207、QuEST Forum、EFQM、CIES、GFSI等。IQNET積極參與這些組織開展的各項活動。As s representative of certification organization, IQNet is many international organizations member representativ

16、e and observer. These organizations include IAF, EA, ISO/CASCO, ISO/TS176, ISO/TS207, QuEST Forum,EFQM, CIES, GFSI and so on. IQNet positive participates in these organizations developed various activities. IQNet正式成員full member國家Country組織名稱name of organization國家Country組織名稱name of organization中國China

17、CQC/CQM愛爾蘭IrelandNSAI奧地利AustriaOQS意大利ItalyCISQ德國GermanyDQS葡萄牙PortugalAPCER法國FranceAFAQ西班牙SpainAENOR日本JapanJQA挪威NorwayNEMKO韓國KoreaKFQ希臘GreeceELOT新加坡SingaporePSB斯洛文尼亞Slovenia SIQ中國香港Hongkong, ChinaHKQAA波蘭PolandPCBC以色列IsraelSII捷克共和國Czech RepublicCQS比利時BelgiumAIB匈牙利HungaryMSZT丹麥DanmarkDS巴西BrazilFCAV荷蘭Ne

18、therlandsKEMA阿根廷ArgentinaIRAM瑞士SwitzerlandSQS哥倫比亞ColombiaICONTEC芬蘭FinlandSFS委內(nèi)瑞拉VenezuelaFONDONORMA隨著IQNet再國際影響不斷擴大，其他國家的知名認證機構(gòu)也在積極尋求加入IQNet，如英國、美國等。With IQNets developling effect in international, other countries well-know certification organization are questing for enter IQNet positive, such as Br

19、itain and America. IQNet的宗旨和目標(biāo)tenet and objective “改善您的生活品質(zhì)”是IQNet一貫的宗旨和目標(biāo)。 improve your life quality is IQNets persistent tenet and objective. 為了實現(xiàn)這個宗旨，IQNet通過各種可行的、事宜的措施來推動和支持其成員機構(gòu)提高其管理體系認證水平，特別是對各個成員頒發(fā)的證書在所有IQNet成員范圍內(nèi)給予承認。In order to realize this tenet, IQNet through various feasible and appropri

20、ate activity to push and support its member organizations to enhance their management system certification level, especially to admit all members issued certificates in the scope of all of IQNet members. 在IQNet的成員間實行證書互認。Implement certificate admit among IQNet members. 獲得IQNet認證，可為客戶帶來的好處the advanta

21、ges of obtain IQNet certification IQNet管理體系認證為組織加快全球貿(mào)易進程提供方便 IQNets management system certification provides convenience of expedite global trading process IQNet多樣和不斷發(fā)展的認證項目，保證時刻滿足客戶認證需求IQNets various and developing certification items, make sure to fulfill customers certification requirement. IQNet

22、認證是全球承認的進入國際市場的通行證IQNet certification is a global recognized pass word to enter international market獲得IQNet證書，客戶可以使用IQNet獨一無二的注冊標(biāo)志被公認為質(zhì)量的同義詞achieve IQNet certificate, customer could use IQNets unique enrollment symbolrecognized as a synonym of qualityIATF、VDA 授權(quán)ISO/TS16949認證（IATF、VDA authorized ISO/

23、TS16949 certification） OQS 是目前全世界范圍中被IATF授權(quán)并簽訂合同執(zhí)行 ISO/TS 16949認證的55家機構(gòu)之一 OQS is one of 55 IATF authorized and signed contract to implement ISO/TS16949 certification organizations at presently in all over the world scope僅有被IATF授權(quán)的機構(gòu)方能使用這個標(biāo)示only IATF authorized organization could use this markISO/TS1

24、6949的認可僅由IATF執(zhí)行,這表示OQS的受到認可是全世界范圍內(nèi)公認,不因地區(qū)不同而有差異ISO/TS16949 certification only implemented by IATF, this indicated that OQS certificated is recognized by all over the world, no difference according to different districtsOQS 是少數(shù)能完整執(zhí)行所有汽車行業(yè)標(biāo)準(zhǔn)的認證機構(gòu)之一, 同時 IATF教材是使用OQS的智慧產(chǎn)權(quán)OQS is one of few certification

25、organizations which could completely implement all of the automobile industry standard, meantime, IATF training material applied OQSs intelligence rightAnniversary 2004QSAssociationVQAssociationAFQMAssociationQAAssociationCertification- and Evaluation Ltd.Training & Certification Ltd.International A

26、ctivitiesProduct-Certification Ltd.15 Years QS25 Years VQQualityAustria 歐洲質(zhì)量聯(lián)盟總部 QualityAustria : organization structureSales-, Marketing- and International Ltd.1.4.2003QUALITY AUSTRIA1.1.2005USAUruguayUgandaVenezuelaArgentinienChileChinagyptenKolumbienRusslandMexikoJapanBrasilienEl SalvadorMoroccoC

27、osta Rica OQS 的全球合作伙伴 （OQS global cooperation partners） OQS質(zhì)量方針 （OQS Quality Policy） 滿足客戶需求 Satisfy customers requirements 廣泛認可的證書 Widely recognized certificate 可持續(xù)發(fā)展的遠景 Continual development prospect 客觀公正是我們的優(yōu)勢 objective and justice is our predominance 質(zhì)重于量 quality is always prior to quantity 實踐家而非

28、理論家 Practical rather than theorist OQS經(jīng)營理念 OQS business idea協(xié)助客戶發(fā)揮提升管理體系的運行效力 Assist clients to exert upgrade the operation efficiency of management system降低成本 Reduce cost提高運營的有效性 Advance the efficiency of operation增加客戶滿意度 Increase customer satisfaction提高客戶忠誠度 Enhance customer loyalty持續(xù)改進 Continual

29、improvement OQS授權(quán)認證的標(biāo)準(zhǔn)和技術(shù)規(guī)范 OQS recognised certification standard and technique specification ISO9001 各種行業(yè)/規(guī)模組織之質(zhì)量管理體系 （全球認證業(yè)務(wù)最為寬廣的認證機構(gòu)，39個大類全部可以） various industries/scales of organizations quality management system (besides of nuclear energy industry) ISO14001 全球通用的環(huán)境管理體系 global universal Environme

30、ntal management systemOHSAS18001 職業(yè)健康安全管理體系 Occupational Health, Safety Assessment systemISO/TS16949 汽車供應(yīng)商管理體系（廣泛整合的汽車標(biāo)準(zhǔn)） Automotive Suppliers management system (widely conformity automotive standard)VDA6.1 汽車供應(yīng)商質(zhì)量管理體系（VDA標(biāo)準(zhǔn)汽車工業(yè)協(xié)會） Automotive Supplier management system (by VDA association) VDA6.2 汽車

31、工業(yè)服務(wù)供應(yīng)商質(zhì)量管理體系（VDA標(biāo)準(zhǔn)） Automobile industry service supplier management system (VDA standard)VDA6.4 汽車生產(chǎn)設(shè)備供應(yīng)商的質(zhì)量管理體系（VDA標(biāo)準(zhǔn)） Automobile production equipment supplier quality management system (VDA standard) OQS授權(quán)認證的標(biāo)準(zhǔn)和技術(shù)規(guī)范 OQS recognised certification standard and technique specification EMAS 歐洲使用的環(huán)境標(biāo)準(zhǔn)

32、Europe environmental standard （管理委員會規(guī)則No.1836/93) (management committee rule No.1836/93)SCC 職業(yè)安全、管理體系 Occupational Safety, Management System (sub-contractor safety certification committee issued)BS8800 職業(yè)健康、安全管理體系指導(dǎo)綱要 Occupational Health, Safety Management System Instruction CompendiumBS7799 信息安全管理體

33、系 Information security management systemISO17799TL-9000 電子通訊業(yè)的質(zhì)量管理體系（由QuEST- Forum頒布） Telecommunication Industry quality management system （organized by QuEST- Forum ） OQS授權(quán)認證的標(biāo)準(zhǔn)和技術(shù)規(guī)范 OQS recognised certification standard and technique specificationPEFC 單一領(lǐng)域或區(qū)域的森林管理體系 forestry management systemHACCP

34、/GMP 衛(wèi)生管理體系，包括食品行業(yè) sanitation/hygiene management system, including food industrySQAS 運輸商評估體系 Safety & Quality Assessment System SA8000 社會責(zé)任（工作環(huán)境安全和準(zhǔn)則管理體系） Social Accountability (working environmental safety and rule management system)EN46001/2 醫(yī)療產(chǎn)品的管理體系（ISO13485） medical treatment product management

35、 system (ISO13485)EN729 企業(yè)使用的焊接技術(shù)的管理體系 welding assessment AS9000 航空工業(yè)的質(zhì)量保證體系（基于ISO9001） Aero space industry quality assurance system（based on ISO9001） OQS知名客戶 OQS well-known clients 通 用 GM 西門子 Siemens 飛利浦 Phillips 上海寶鋼集團 Baosteel Group 一汽 FAW 大眾 VW 橫濱集團 Yokohama Group 杭州矢崎配件有限公司 HANGZHOU YAZAKI PART

36、S CO., LTD. 蘇州陽澄湖中興高爾夫球俱樂部 Suzhou Yangchenghu Sunrise Golf Club OQS亞太總部組織機構(gòu)圖 (OQS-AP organization chart) OQS亞太總部組織機構(gòu)圖 (OQS-AP organization chart) OQS 質(zhì)量管理體系模式圖OQS QMS model OQS認證服務(wù)策劃 （OQS certification service planning） OQS 認證流程 （OQS certification process）提出認證申請 Application審核小組編制審核計劃 Compile Plannin

37、g提交體系文件審查 Document Review報價確認 Quotation合同評審 Contract review簽署認證合同 Sign Contract現(xiàn)場審核 certification audit 預(yù)審核 Pre-audit （可選擇）注冊授證 Registration & Issue Certificate定期監(jiān)督審核 維持注冊 Surveillance Audit換證審核 Renewal Audit審核結(jié)論 通過驗證 Make decision & verification ISO/TS16949認證流程（ISO/TS16949 certification process） 正審

38、應(yīng)分兩階段進行： Certification audit carry out according to two stages：第一階段-成熟性評審（現(xiàn)場1天或2天） Stage 1-Readiness review (one or two days on site)第二階段-場地審核: 應(yīng)在通過成熟性評審后的90天內(nèi)完成 Stage 2-site audit: shall be performed within 90 days after Readiness review第一階段-成熟性評審 （ stage 1-readiness review） 機構(gòu)須提供以下文件供審核小組做評審，以及進行審

39、核策劃 Organization should provide the below documents for audit team review, and carry out audit planning （見IATF ISO/TS16949:2002導(dǎo)則格式）： （IATF ISO/TS16949:2002 guiding format）：表明順序與相互作用的過程描述：包括至少前12個月的核心指標(biāo)和趨勢 Process description which indicated sequence and interaction , including at least last twelve

40、months QMS perofrmance and trend表明該機構(gòu)過程已涵蓋ISO/TS16949:2002所有要求的證據(jù) Indicate the evidence that this organization process has already covered all of ISO/TS16949:2002 requirements質(zhì)量手冊（每一個待審的現(xiàn)場） Quality manual 前12個月的內(nèi)審核管理評審策劃和結(jié)果 Planning and result of internal audit and management review in last twelve m

41、onths有資質(zhì)內(nèi)審員清單 Qualified internal auditor s list顧客特殊要求清單 Customer special requirements list顧客滿意度和抱怨?fàn)顟B(tài)：包括顧客報告和記分卡 Customer satisfaction and complaint status, including customer report and scorecard第一階段-成熟性評審 stage 1-readiness review審核小組應(yīng)確定： Audit team should validate and confirm： 正確的認證范圍 Precise certi

42、fication scope 體系是否成熟，能否進行現(xiàn)場審核第二階段 System whether mature enough , and if QMS is possible to the second stage :site audit 第二階段-場地審核 stage 2-site audit 正審第二階段審核的最低人日表(按照IATF要求) Certification audit-second stage audit, audit days are according to TS 16949 certification scheme (according to IATF requirem

43、ent) （見附表） (see the annex) 現(xiàn)場正審第二階段人日 Site certification audit second stage man day (無產(chǎn)品設(shè)計的組織人日減少15%,但計算人日時應(yīng)進到最近的半人日) (organization without product design could reduce man day for 15%, but the man day cacluation should close to the latest half- man day) ISO/TS16949審核人日 （ISO/TS16949 audit man day）企業(yè)員

44、工總數(shù) Total employees正 審（階一+ 階二） Certification audit (stage one + stage two)監(jiān)督審核Surveillance audit重新審核Renewal audit 1-6 1+2.0127-11 1+2.51212-18 1+31.52.519-27 1+3.522.528-39 1+42340-54 1+4.523.555-71 1+52.53.572-931+5.534 94-1171+634 ISO/TS16949審核人日 （ISO/TS16949 audit man day）企業(yè)員工總數(shù) Total employees正

45、審（階一+ 階二） Certification audit (stage one + stage two)監(jiān)督審核Surveillance audit重新審核Renewal audit 118-146 1.5+6.534.5147-179 1.5+73.54.5180-216 1.5+7.545217-257 1.5+845258-304 2+8.545.5305-348 2+94.56349-422 2+9.556.5423-507 2+10.057-為何選擇OQS? （Why choose OQS?） OQS遍及全球的專業(yè)服務(wù)及跨國企業(yè)客戶的資源 OQSs prefessional ser

46、vice spread all over the world and resource of international enterprises OQS強大的且專業(yè)、精經(jīng)驗豐富的審核隊伍： OQSs strong and professional, experienced auditors： OQS亞太區(qū)現(xiàn)擁有TS16949審核員50名；其中中國籍注冊 的TS16949專職審核員20名, 充分滿足客戶審核安排 OQS Asia-Pacific employed 50 TS16949 auditors in different area; there are 20 Chinese full time auditors, that could satisfy clients needs sufficiently為何選擇OQS? （Why choose OQS?） 寬廣的專業(yè)/行業(yè)范圍: OQS在EAC行業(yè)中認可最寬廣,涵蓋 1-39所有行業(yè), 其中汽車相關(guān)領(lǐng)域也有相應(yīng)資質(zhì)審核員 Widely accreditated industry scope: OQS is qualified