1、LOGOServices for Tourism ContentsTeaching FocusTime AllocationsTeaching ProceduresTeaching ObjectivesTeaching ApproachesTeaching DifficultiesTeaching MethodsTeaching ObjectivesBecome familiar with hotel servicesBecome familiar with Pudong-landmark of new ShanghaiBe able to make the conversations abo

2、ut servicesUnderstand sentence structures and patterns1234Teaching ApproachesTell students some information about PudongIntroduce major types of hotel servicesSimulated Writing: Reply to letters of complaintHomeworkPatterns and Structures: AbbreviationsExpress services information: bank, post office

3、, hospital, beauty center, etc.Focus onHotel ServicesPudong-Landmark of New Shanghai2 PassagesTime AllocationsReading A:Hotel Services(3 periods)Speaking:ServicesInformation(3 periods)Unit 6Services for TouristsTeaching DifficultiesUsagesDifficultiesTheNewWordsSomeUsefulExpressionsTeaching MethodsMe

4、thodsTeachers ExplanationsDiscussingExercisesQuestionsTeaching proceduresvHotel ServicesStep1 Leading inv What is the function of hotel codes?v When can hotels exempt their liability?Hotel codes assist the travel agent partners in accessing member hotels rates and special offers, availability, and h

5、otel information.When they meet events beyond their control, such as fire, terrorist activities, strikes, weather, and illness, their liability can be exempted.Hotel Servicesv MEAL PLAN CODESv CREDIT CARD CODESv GDS CODESEstablished for use by our Automated Travel Agent Partners.v OTHER ABBREVIATION

6、Sv HANDICAPPED FACILITIESSpecified by the American National Standards Institute , are designated by the internationally recognized handicapped symbol.v LIABILITYv RESERVATIONSOften by accessing The Leading Hotels of the World Internet site or by contacting a travel professional. Availability updated

7、 on a continuous basis to provide the most accurate information.v GUARANTEED RESERVATIONSConfirmed reservations normally require a credit card guarantee or deposit.v CANCELLATIONSCancellations must be received prior to the local time and date stated in the policy, and failure to comply may result in

8、 the hotel charging you for the accommodation.v EARLY CHECK-INYou should confirm the reservation for arrival the previous night and be charged the applicable rate.v HOTEL DESCRIPTIONS AND INFORMATIONDetails in the Directory have been provided by each hotel.v SPECIAL SERVICESShould you require any sp

9、ecial services, they should be requested at the time the reservation is placed.v TELEPHONE AND FAX NUMBERSThe two numbers shown within the parentheses for each hotel are the designated country and city codes, respectively.v RATESRates quoted in the Directory.Step 2 Learn New Words and Expressionsv a

10、bbreviation n. 縮略v cancellation n.取消v comply v.順從，同意v continental a.大陸的v curtailment n. 縮短v demi-法語前綴半v exempt v.免除v guaranteed v.保證v handicapped a.殘疾的v parenthesis n.附帶說明v pension n.退休金v respectively a.各自，分別v specification n.具體要求，標準v be subject to易于v onoccasion在情況下v prior to在之前 Step 3 Read the pass

11、age and discussv How can a guest reserve a room in one of the leading hotels of the world?v Why do some guests want to make confirmed reservations?v What would happen if a guest failed to cancel his or her reservation in advance?v What are the differences between the United States and other countrie

12、s in telephoning?He or she can reserve a room by accessing the hotels Internet site or by contacting a travel professional.Because that will assure a guest of a room even he or she arrives late.The hotel will charge the guest for the accommodation.In the United States, people should dial the one (1)

13、 before the city code while in other countries.Step 4 Learn the patterns and structures也可以指：The World Trade Organization (世界貿易組織)。v EP= European Plan: No meals 歐式：無餐飲v CP= Continental Plan: Continental Breakfast only or asindicated大陸式：大陸式早餐或見提示v MAP= Modified American Plan: American Breakfast and Di

14、nner修正的美式餐飲：美式早餐與晚餐v DP= Demi-Pension: Continental Breakfast and either table Lunch or Dinner半退休金式：大陸式早餐和中餐或晚餐v AP= American Plan: American Breakfast, Lunch, and Dinner美式：美式早餐中餐和晚餐v PRPN= Per room, per night每間每晚v PPPN= Per person, per night每人每晚v AE= American Express運通卡v AC= Access英國勞合等聯合發行的信用卡v EC=

15、Euro card歐洲系統卡v BC= Barclaycard巴克萊銀行信用卡v ER= En Route途中卡v CB= Carte Blanche空白委托書v JC= JCB InternationalJCB國際信用卡v DC= Diner Club大萊信用卡v MC= MasterCard萬事達卡v DS= Discover發現卡v VS= Visa維薩卡Step 5 Exercisesv CHECK YOUR UNDERSTANDINGv Mark the following statements with “T for true and “F for false according

16、to the passage.v ( ) 1. CP stands for continental breakfast and lunch or as indicated.v ( ) 2. DP refers to continental breakfast and either table lunch or dinner.v ( ) 3. The standards of the handicapped facilities are specified by the American National Standards Institute and they are the same in

17、all the countries.v ( ) 4. The liability caused by uncontrollable forces can be remitted.v ( ) 5. If a guest wants to cancel a reservation, he or she has to inform the hotel before a certain period of time.v ( ) 6. Hotel descriptions are seldom changed.v ( ) 7. When a guest accommodates at a hotel,

18、he or she can ask for special services.v ( ) 8. If the rate of exchange is going to be adjusted, the hotel must inform its guests in advance.TTFFFFFTListening and Speaking: Guests ArrivalvStep 1 Leading inWhen you are entering into a bank, post office, hospital, beauty center, how to ask for the ser

19、vices.Step 2 Learn New Words and Expressionsv exchange rate 匯率v domination面值v to convertinto把變成v to denote注明v urgent加急v doubled加倍的v diarrhea腹瀉v vomiting嘔吐v loose bowels腹瀉v motion大便v couch床 v prescription 處方v fluid infusion 輸液v masseuse女按摩師v A shampoo and haircut, please. 洗頭和理發v a head and facial mas

20、sage 頭部和面部按摩v Please give it a good trimming.請把它好好修一修。v Is this your way you part your hair?您是這樣分頭路的嗎？v sideburns鬢角v moustache 小胡子v Any hair cream or tonic, sir? 要搽些發膏或護發素嗎？Step 3 Listen to the Dialogues and Practicev Sample Conversation 1: Bank(Mr. Jordan wants to exchange money at the bank.)(A: Cl

21、erk B: Mr. Jordan)v Sample Conversation 2: Post Office(Mr. Green wants to send a telegram at the post office.) (A: Clerk B: Mr. Green) v Sample Conversation 3: Hospital(Mr. Brown is seeing a physician for his diarrhea trouble at the hospital.)(A: Doctor B: Mr. Brown)v Sample Conversation 4: Beauty C

22、enter(Mr. Smith wants to have a shampoo and haircut.)(A: Masseuse B: Mr. Smith C: Barber)Step 4 Learn Useful Expressions and Patterns9. Any vomiting?10. I felt a dull pain in the stomach.11. I felt like vomiting.12. Do your bowels usually act properly?13. Lie down on the couch. Let me examine your b

23、elly.14. Does it hurt when I press here?15. Take all the medicine as instructed, please.16. I hope youll recover soon.17. A shampoo and haircut, please.18. What shampoo do you prefer?19. How would you like your haircut?20. Id like my hair parted in the middle.Step 5 Exercises1.B: Could you tell me t

24、he current rate for US dollars to Japanese Yen?A: 對不起，先生。我們不做美元兌換日元的業務。 .B: Excuse me. Could you tell me where I can change my dollars?A: Certainly. 您可以到中國銀行辦理。它在馬路對面。 . Sorry, sir. We do not change US dollars in to Japanese YenYou can do it in the Bank of China. It is across the street2. B: Id like

25、 to mail these two letters to France.A: 請問是寄平信還是掛號信？ ?3. A: 上午感覺怎么樣？ ?B: I am feeling terribly bad this morning.A: 讓我量一量您的體溫，再量一量血壓。 .B: OK.4. A: 要洗頭嗎？ ?B: Yes. Id like a shave as well.A: 您喜歡什么樣的發型？ ?B: Id like to have my hair loose and high. Would you like to send it as an ordinary or registered le

26、tterHow are you feeling this morningLet me take your temperature and your blood pressureWould you like to have a shampooHow would you like to have your hair setHomeworkv TRANSLATIONv Translate the following sentences into Chinese, paying special attention to the participles used.v 1.Those hotels tha

27、t have facilities and services for handicapped persons are designed by the internationally recognized handicapped symbol.v設有殘疾人設施和效勞的酒店，所設計的殘疾標志是設有殘疾人設施和效勞的酒店，所設計的殘疾標志是國際公認的。國際公認的。v 2.When a hotel meets with fire, terrorist activities, strikes, etc. and causes curtailment, change or cancellation of

28、accommodations, its liability can be exempted.v當酒店遇到火災、恐怖主義活動、罷工等而導致客人當酒店遇到火災、恐怖主義活動、罷工等而導致客人入住的延誤、變更或取消時，酒店免責。入住的延誤、變更或取消時，酒店免責。 3. Advance reservations are recommended due to high demand for many of our hotels. Availability is updated on a continuous basis to provide the most accurate information.

29、由于我們酒店的需求量很大，建議客人提前訂房。當酒店獲得客人最準確的連續信息后，便可給予訂房。4. All hotels offer the highest standards of personal service. Should you require any special services, they should be requested at the time the reservation is placed.所以的酒店都提供最好的個人效勞。如果客人有特別效勞要求，應該在預定房間時提出。5. Rates quoted in the Directory are subject to change without notice. For most hotels, the rates are quoted in the local currency of the country and do not include