1、HR 工具書 101 個面試難題及結構化面試題庫人力資源總監HR 工具書人才招聘面試題庫第 1頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫101 個面試難題及結構化面試題庫目錄第一章 面試開始提問第二章 教育背景提問第三章 工作經歷提問第四章 能力提問第五章 最近一體工作提問第六章 進攻性提問第七章 閑聊式提問第八章 結束性提問考官面試操作技巧外企面試中常見問題結構化面試題庫項目經理面試指南校園招募應聘調查表第 2頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫外企面試中常見的問題Have you held other positions like the one

2、you are applying for today？If yes，describe how you pact the expositions to be the same?你過去從事過與你今天應聘的工作崗位相似的工作嗎？如果是，談一談你的預計他們哪些共同之處？What is the most important thing you learned from your previous experience that you will bring to this job? 你從以前的工作經歷中學到哪些最重要的東西可以帶到這項工作中來？If there were two things you c

3、ould change in your last (or present ) ob，what would they be and how would you change them? 如果在你的前一份（或現在的）工作中，你可以改變兩件事，這兩件事會是什么？你如何改變它們？Please describe your last (or present ) supervisors management style。描述一下你的前任（或現任）主管的管理風格。If you could make one constructive suggestion to your last (or present) CE

4、O，what would it be ?如果你有機會向你的前任（或現任）公司總裁提一個建設性的建議，你會提什么？Can you give a ratio for the amount of time you worked alone to the amount of time you worked with others?在工作中，你獨自工作的時間和你與其他人共同工作的時間各占多大比例？How do you feel about present workload ?你對自己目前的工作負荷感覺如何？Describe the most significant report or presentat

5、ion you had to prepare. 描述一下你所準備的一次最重要的報告或演講。Tell me about a team project of which you are particularly proud and your specific contribution?談談令你尤其引以自豪的一個團隊項目。你在其中做了哪些具體貢獻？第 51頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫Why have you chosen this particular field?當初為什么你選擇這一領域？If we hired you，what are the top three

6、goals you would like to see this company (department, team )achieve?如果我們雇用了你，你希望看到我們公司（部門、團隊）實現的三個最高目標是什么？What can you do for us that someone else cannot? 你能為我們做的哪些事是別人不能做的？Think back to a time when you trained a new employee。Tell me exactly what you did to train that employee andbring the person up

7、 to the jobs performance standards? 回想一下你培訓一名新員工的一次經歷。具體談談你在培訓那名員工時做了些什么？你是怎樣使他達到績效標準的？What were the biggest decisions you made in the past six months ?最近六個月以來，你做出的最重大的決策是什么？What kinds of obstacles to completing assignments on time do you most frequently encounter at work ?在工作上，通常什么樣的問題妨礙你按時完成任務？Wha

8、t strategies have you devised to handle such obstacles ?你采取了哪些措施來克服這些問題？What suggestions did you make in your last job to cut costs，increase profits，improve morale，increase output，etc? 在前一份工作中，你在降低成本、增加利潤、提高員工士氣、實現產量增長方面有哪些建議？When some managers make a decision，they often feel a need to defend it，can

9、 you describe a time when youchanged a stated decision or opinion because you were persuaded you were wrong?第 52頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫一些管理者一量做出了決策之后，常常感到需要維護它。能否給我們描述一下你的這樣一次經歷：你改變了原定的決策，因為在別人的說服下，你認識到自己錯了。If you could eliminate one responsibility from your last job, what would it be? 如果你可以從

10、前一份工作中去掉一職責，你打算刪去哪一項？Some people feel that spending so much time at one job demonstrates a lack of initiative。How do you respond to that?有人認為在一個工作中干了太長時間，意味著缺乏進取心。你對此有什么意見？Give me some examples of different approaches you have used persuading someone to cooperate with you。你在勸說別人與你合作時是否采用不同的方法？舉幾個例子談

11、談。Had to implement an unpopular decision。不得不實施一項不受歡迎的決策。Tell me about yourself using only one-word adjectives。用幾個形容詞來描述自己。If you had the opportunity to do the last ten years of your career over again，what would you do differently?如果你有機會重干一遍這十年來的工作，你會做的有什么不同？Please rank the following from most import

12、ant least：job duties, hours, distance from work, pay, workenvironment。按重要程序排列下面幾個因素：工作職責、工作小時數、上班路程、薪水、工作環境。What do you do when things are slow at work?當工作比較清閑時，你會做些什么？How can we best reward you for doing a good job?當你出色地完成了一項工作，什么是對你最好的獎勵？第 53頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫Tell me about a time when

13、you went “out on a limb” in a job。談談你在工作中“陷于危險境地”的一次經歷。How do you know if youre doing good job?你怎么知道你的工作干得不錯？In what ways do you and your supervisor think alike?你和你的主管在哪些方面想法一致？How do you get along with superiors? 如何與自命不凡的人打交道？Are you able to predict a peoples behavior based on your reading of them?

14、基于你對別人的認識和了解，你能預測他們的行為嗎？Tell me about a time when your team made emotional decisions about the project。What happened and how didyou handle it ?談談你的這樣一次經歷：你所在的團隊曾經在工作中做出了情緒化的決策。而后發生了什么事？你們是如何處理的？Tell me about an occasion when the team objected to your ideas。What did you do to persuade the team of you

15、r point of vies?談談你的這樣一次經歷：你的團隊拒絕了你的建議。你是怎樣勸說團隊授受你的觀點的？As a team leader, how much tolerance do you have for mistakes or false？In other words, If a team member wanted to do something in a way you were convinced was a mistake，how would you weigh the team members learning experience against protecting

16、the project? 作為團隊領導，你在多大程度上能夠容忍錯誤？換句話說，如果團隊成員想以一種你可以肯定是錯誤的方式活動，你如何權衡下面兩個因素：讓團隊成員有一次學習的機會和經驗，保護工作項目不受損失？Have you ever had to work with a manager who was unfair to you，or was just plain hard to work with? Pleasegive details。第 54頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫你是否曾經不得不與一個對你不公平的上級共同工作？或者與一個非常不易于合作的上級共同工作？

17、請具體談談當時的情況？Have you learned more from your mistakes or your successes? 你是從成功中還是成失敗中學到的東西更多？How has your tolerance for accepting mistakes from your subordinates changed over years ?在過去幾年里，你在容忍下屬犯錯的程度上有無變化？You want to go swimming in a pool .The water is a little colder than comfortable .Are you the ty

18、pe of person whojumps in or do you wade in ?你想在一個游泳池中游泳，池中的水有點涼。你是那種一躍跳入池中的人，還是那種慢慢涉入水中的人？Where do you think the power comes from in your organization ? Why ?你認為在你的組織中權力來自哪里？為什么？How will you handle the least interesting or least pleasant tasks of this job ?你如何對付工作中那些最沒有意思或最令人不快的事情？What have you hear

19、d about the company or department that you dont like ?你是否聽到過一些你所不喜歡的有關公司或部門的事情？它們是什么事情？If you were going to be fired，how would you like your supervisor to handle it ?如果你將被解雇，你希望你的直接主管如何處理這件事？On what occasions are you tempted to lie？在什么情況下你傾向于說謊？How have you been an agent for change in your current（o

20、r last）position？在你現在（或前一個）工作崗位上，人事如何推定變革的？Your supervisor tells you to do something in a manner you are convinced is dead wrong。Wart would you do ?你的直接主管告訴了你做某件事的辦法，但你相信這是大錯特錯的。你會怎樣做？第 55頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫What would you do if everyone in your department called in sick?如果你部門中所有的人都請病假的話？你將

21、怎么做？Say your supervisor left an assignment for you in box，then left town for a week。You cant reach him you dont fully understand the assignment。want do you do ?假如你的直接主管把一項任務留在你的收文欄中，而他離開本城約一周后回來。你找不到他，而你又沒有完全理解他所交待的任務。此時你會怎么做？If you were on a magazine cover，what would the magazine be and what would

22、the headline say ?如果你上了一本雜志的封面，這可能是一本什么雜志，它的標題是什么？Finish this sentence，“I know I am taking a risk when ”請補充完整這句話：“我知道當 XX 時候我會去冒險”Can you suggest three reasons why manhole covers are round ?為什么（鍋爐、下水道等供人出入進行檢修的）檢修口蓋是圓的，你能說出三個原因嗎？What would you do if you saw a peer taking office supplies home ?如果你看到一

23、名同事把辦公用品拿回家，你會怎么辦？Is there anything positive to be said about conventional wisdom?保守的思想有什么積極的地方嗎？What did you accomplish at work the day before yesterday in detail ?前天你在工作中做出了什么成績？請具體說明。How much money do you want to be making five rears form now ?你希望 5 年以后自己能拿多少錢？How would you justify a raise to you

24、r current supervisor?你如何評價對你當前主管的提薪？第 56頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫How would you feel if a person reporting to you made more money than you ?如果你的一名直接下屬掙得比你多，你會有什么感覺？If you were to start college over again tomorrow，what are the course you would take ?why ?如果你明天可以重新開始大學生活，你打算學哪些課程？Based on what you

25、 know of the job market, which of your course were the most useful？The least?根據你對就業市場的了解，你認為你所學的什么課程最有用？什么課程最沒有用？If you are hired for this job, how will you approach the first thirty days ?如果我們聘你從事這項工作，你最初的 30 天，會做什么？Lets talk about standards of performance。How would you describe your own standards

26、?what would your subordinates say ?what would your boss say? 我們來談談績效標準。你如何描述自己的標準？你的下屬怎么說？你的上司怎么說？Some managers are quite deliberate about such things as communications，development，and motivation。Do you have examples of how you addressed these areas ?一些管理者非常注重下面這些事情，如溝通、開發和激勵。能否給我們舉幾個例子來說明你在這些方面是怎樣做

27、的。Some managers are short-fused and impatient in their reactions。How would you describe your won patience ?一些管理者的脾氣易怒而且不耐煩，你如何描述你自己的耐性？How would you handle a subordinate who deliberately went about a task in a way that contradicted your instructions yet was wildly successful ?當下屬在工作中使有的方法顯然與你的指導大相徑庭

28、，但最終卻大獲成功，你會如何對待這種事？Are you prepared to fill in for someone who has different，even lower-level，responsibilities? 你打算臨時替代一個職責不同的、甚至職責和級別更低的人嗎？Describe a time when you unfairly got caught up in office politics ?第 57頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫談談你的這樣一個經歷：在組織的權力斗爭中，你受到不公正對待。What strategies do you empl

29、oy for finding common ground with your customers?你采用了什么樣的策略來尋求我與客戶的共同利益？Can you give an example of how you are able to be positive about a product even when discussing anegative? 你怎樣在不利的情況下，仍然能夠對自己的產品充滿自信？請舉例說明。Have you found it helpful to take motes when talking to a customer ? How ?你認為在與客戶交談時做記錄是否

30、很有幫助？你是如何做的？If I were a prospect，what clues about me does this office give ?假如我是一名潛在客戶，這間辦公室能夠給你提供什么線索來了解我？What strategies do you use to repeat the customers key concepts back to him or her during a sales pitch? 在銷售過程中，你使用什么策略把顧客的關注點強調給他聽？How do you turn an occasional buyer into a regular buyer ?你怎樣

31、把偶然的買主變成固定的買主？Have you ever taken over an existing territory or desk？what was the volume when you started ? what was itwhen you left ?你是否接手過一個已然存在的銷售地區或銷售崗位？剛接手時銷售量是多少？你離開時銷售量是多少？What have you learned about using sales incentives to promote sales ?在利用銷售刺激因素促進銷售增長方面，你學到了什么？What strategies do you use

32、to plant questions in your customers mind ?你使用什么樣的策略在顧客心中引起好奇？ When is it appropriate to ask a prospect ，“How much do you want to spend ?”第 58頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫什么時候對潛在客戶詢問下面的問題最為恰當：“你打算出多少錢買它？”Tell me about a time you adjusted your approach to a prospect based on their body language。談談你的

33、這樣一次經歷：根據潛在客戶的身體語言，你調整了自己的策略。Tell me about a time you adjusted your approach to a prospect based on their body language。談談你的這一次經歷：根據潛在客戶的身體語言，你調整了自己的策略。Tell me about a time when you followed up with a reluctant prospect and still failed to get the order。談談你的這樣一次經歷：你對一個較為勉強的潛在客戶進行了追蹤，但最終依然沒有得到訂單。Talk

34、 about a time when you overcame your own mental block or prejudices to make a sale。談談你的這樣一次經歷：你克服了自己的心理障礙或偏見，從而獲得了一筆銷售額。Can you talk about a sales incentive program that motivated you ?能否談一談能夠激勵你的一項銷售刺激方案？When was the last time you sent a thank you note to a customer ?你上一次是在什么時候向顧客發出的感謝信？How do you

35、try to show each customer that he or she is important ?你如何做到讓每一位顧客都感到自己是重要的？When you coldcall a prospect，what obstacles do you expect the clerical staff to put in your way ?當你給客戶冒味地直接打電話時，你預計他的秘書或其他辦事人員會給你設置哪些障礙。When you telephone a prospect，what strategies do you use to get past the secretary or re

36、ceptionist ?當你給潛在客戶打電話時，你使用什么策略繞過他的秘書或前臺接待員？Where do you find your telephone leads ?你從哪里找到電話號碼的線索？第 59頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫What do you despise about telephong sales ?你看不上電話銷售的什么方面？How long does it usually take you from initial contact to sales closing ?從最初接觸客戶到銷售結束，你常常需要花多長時間？Tell me about

37、a time when you almost lost a sale and worked hard to get it back。談談你的這樣一次經歷：你幾乎失去了一次銷售機會，但經過艱苦努力后贏得了這一機會。What are the five most common objections you face and how do you deal with them ?你最常遇到的 5 種拒絕方式是什么？你是如何處理它們的？What was the most surprising objection you have ever received，and how did you handle

38、it ?你曾遇到過的最意外的拒絕方式是什么？你是如何處理它的？Describe a situation where you had to go an extra mile for a customer。描述一下你不得不對一名顧客多做很多額外工作的經歷。At your last job,how often did you take a survey of customer satisfaction? 在前一份工作中，你每隔多少時間調查一次顧客滿意水平？What strategies have you learned to encourage customers to pay on time? 在

39、鼓勵顧客按時付款方面你學到了哪些辦法？Can you tell me about a difficult collection problem and how you dealt with it ?談談你在收款中遇到的一個難題，你是如何處理的？What strategies have you evolved to listen to emotional customers without getting hooked ?在傾聽一個有情緒的顧客的訴說而不惱怒方面，你有哪些策略？第 60頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫How do you deal with custo

40、mers who think they are right even when they are wrong ?對于那些即使在自己錯了的時候也變為自己正確的顧客，你如何與他們打交道的？How have you handled customers who take advantage of sales support staff? 你如何對待那些起欺瞞銷售輔助售人員的顧客？How would you compare your oral skills to your written skills ?你的口頭技能和局面技能相比，哪一個更好？Can you recall a time when you

41、 persuaded someone who initially disagreed with you of the correctness of your position? 是否記得你的這樣一次經歷：經過你的勸說，一個原本與你的意見不一致的人最后同意你的觀點？How often do you communicate with the person who receives the output of your work?你每隔多長時間和在你下一道工序工作的交流一次？Do you have a favorite interviewing question?你是否有自己偏愛的面試問題？To w

42、hat do you attribute turnover ?你把人員流動歸功于什么原因？We know that fourth generation languages（4GLS）have many benefits，Which of these benefits do you find mostcompelling ?why ? 我們知道第四代語言（4GLS）有很多優越性。你認為這些優點中最突出的是什么？為什么？How can you tell a good program from a bad one ?你如何區分好的和不好的程序？第 61頁共 95頁HR 工具書 101 個面試難題及結

43、構化面試題庫Well，based on what we have discussed，how do you feel about this job ?根據我們所討論的問題，你現在覺得這項工作怎么樣？Is there anything youd like to know about the job that would help you to-do it better than anyone else could ?為了能使你在這項工作中干得比別人更好，你還想了解什么信息？If there were one reason why we should select you over the oth

44、er applicants，what would that be ?如果有一條理由證明我們應該選擇你而不是其他求職者，這條理由是什么？陳舊的問題：你打算在我們公司呆多長時間？How would you finish this sentence：“Most people are basically ?”補充完整這句話：“大多數人本質上是。”How would you define a difficult manager ?你如何界定一個難相處的管理者？What are the three most significant things that need to be accomplished i

45、n this position in the first year and what are major hurdles ?在這一工作崗位中，第一年要完成的最主要的三件事是什么？它所面對的主要障礙是什么？Are there any aspects of my background or skills that you would like to hear more about?對于我的背景和技能方面，你是否還需要了解其他信息？Can you describe your organizational culture ?能否描述一下你們的組織文化？I see that you do not hav

46、e very much organizational work experience .what qualities do you have that especiallyqualify you for this position ?我發現你并沒有太多的企業工作經驗，那么，你有什么特殊品質能使你勝任這一崗位的工作？第 62頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫結構化面試題庫一、 假設你被公司任命為一個新成立的團隊的上級者，你的團隊成員在此之前相互不認識，你如何迅速讓他們對團隊產生認同感，增加團隊的凝聚力？你可以結合自己的經歷具體談一談。評價要素：組織建設人際合作答題參考思

47、路：1、 統一思想認識，增強成員的認同感；2、 盡量提供可能多的時間、機會、讓團隊內成員相互認識、相互熟悉；3、 選擇與團隊成員水平相當的任務，通過順利完成任務增加成員的榮譽感和歸屬感；4、 因為你本人在這些成員中的威信并沒有樹立，采用民主的方式上級；5、 在獎懲上采取公平的制度。評分參與標準：依據以下幾個方面對應試者進行評價，表現良好者得高分。1、 對于參加團隊凝聚力認識的深刻性2、 采取的方法的有效性二、 有人說“失敗的公司千差萬別，然而成功的公司很相近。”請你簡述一下成功公司的特點，以及可能導致公司失敗的原因？評價要素：邏輯思維以散思維經營決策答題參考思路：1、 描述成功公司的特點：管理

48、、人才、項目、決策等等；2、 失敗公司的失敗原因：經營管理不善、人才等資源匱乏、決策失誤、與時代不一致等等3、 自己得到的經驗與教訓。評分參與標準：依據以下幾個方面譯應試者進行評價，表現良好者得高分。1、 語言的連貫性、思想的清晰性、思想的深刻性；2、 與應聘崗位結合的緊密性，看待和處理問題的正確性。三、 你最不喜歡與哪類上級或同事相處？你是怎樣與這類上級或同事相處的？評價要素：人際交往人際合作答題參考思路：1、 分析這類上級和同事的特點和不好相處的原因；2、 根據其不同的特點采取不同的人際協調、合作方式；第 63頁共 95頁HR 工具書 101 個面試難題及結構化面試題庫3、 強調對良好人際

49、關系的重視，以及處理好同事或上入級的真誠合作態度。評分參與標準：依據以下幾個方面對應試者進行評分，表現良好者得高分。1、 分析問題的客觀、全面和深刻性；2、 人際交往和溝通協調的技能；3、 采取措施的有效性；4、 做人處事的寬容性、真誠性。四、 有人說：“表揚的方式往往比表揚的數量更重要”請結合你的工作經歷，談談實施表揚的方法和藝術。評價要素：督導指揮計劃指揮答題參考思路1、 對這句話的理解和看法：對表揚的數量和方式的整體認識；2、 表揚的方式和藝術：當眾表揚應該注意表揚的對象的群眾基礎和整體環境狀況；直接表揚比間接表揚更具有權威性，有直接、明確的特點；間接表揚有其獨特的好處，給上級者很大的回旋余地，這種表揚不怕失誤，有利于創造出好的集體環境。我們應該實際工作中靈活地使用各種方法。評分參與標準：依據以下幾個方面對應試者進行評價，表現良好的得高分。1、 能夠抓住問題的要害；2、 能夠結合自身的經歷；3、 能夠采取有效的措施。五、 你對目前從事的工作感到滿意嗎？請結合你自身的能力和個性特點，談一下你對自己將來的工作有何打算？評價要素：責任心進取心答題參考思路：1、 實事求是的自我評價，對目前工作的分析深入透徹，有獨特的見解；2、 對自己個性的特點的認識和對問題思考自己的程度；3、 揚長避短，發揮自身優勢選擇一項適合自己的工作；4、 對個