1、精選優質文檔-傾情為你奉上外貿業務全套英文郵件范文（轉）交易的第一步1. 向顧客推銷商品Dear Sir: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclos

2、ed is our brochure.Yours faithfully2. 提出詢價Dear Sir: Jun.1, 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices

3、 in order to secure our business. We look forward to hearing from you soon.Truly3. 迅速提供報價Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and p

4、rice list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.交易的契機4. 如何討價還價Dear Sir: June 8, 2001We have received your price lists and have studied it carefully. However,

5、the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.Yours truly5-1 同意進口商

6、的還價Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of th

7、is product unfavorably. However, for your order we have kept our prices down.Sincerely5-2 拒絕進口商的還價Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We mu

8、st ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly6. 正式提出訂單Dear Sir: June 15, 2001We have discussed your offer of 5% and accep

9、t it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly7.

10、 確認訂單Dear Sir: June 20, 2001Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.Sincerely8. 請求開立信用證Gentlemen: June 18, 2001Thank you for you

11、r order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.Sincerely9. 通知已開立信用證Dear Sir: June 24, 2001Thank you for your letter

12、of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.Sincerely10. 請求信用證延期D

13、ear Sir： Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their conse

14、nt to extend the L/C to Sept.30.Sincerely11. 同意更改信用證Gentlemen: Sept. 5, 2001We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of

15、 any new development.通知已開立信用證Dear Sir: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20.

16、Please advise us by fax when the order has been executed.交易的第一步 1. 向顧客推銷商品 Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best

17、 mountain bike available. Enclosed is our brochure. Yours faithfully 2. 提出詢價 Dear Sir: Jun.1, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every e

18、ffort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon. Truly 3. 迅速提供報價 Dear Sir: June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on t

19、he model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you. 交易的契機 4. 如何討價還價 Dear Sir: June 8, 2001 We have received your price li

20、sts and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hop

21、e to hear from you soon. Yours truly 5-1 同意進口商的還價 Dear Sirs: June 12, 2001 Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advanc

22、es in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down. Sincerely 5-2 拒絕進口商的還價 Dear Sirs: June 12, 2001 Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market

23、 here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer. Truly 6. 正式提出訂單 Dear Sir: Ju

24、ne 15, 2001 We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery

25、and/or cancellation of the order after this date. Truly 7. 確認訂單 Dear Sir: June 20, 2001 Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.

26、 Sincerely 8. 請求開立 信用證 Gentlemen: June 18, 2001 Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested. Sin

27、cerely 9. 通知已開立 信用證 Dear Sir: June 24, 2001 Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please a

28、dvise us by fax when the order has been executed. Sincerely 10. 請求 信用證 延期 Dear Sir： Sep. 1, 2001 We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Ther

29、efore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30. Sincerely 11. 同意更改信用證 Gentlemen: Sept. 5, 2001 We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Ba

30、nk to extend the L/C up to and including September 30. Please keep us abreast of any new development. Sincerely 回復客戶投訴的信函范文 客戶投訴我們的同事工作效率和理解能力低下： Michael: I appreciate if u get involve with Jane， she is not following po's instructions and get back to us in the same subject with difference. Last

31、week was Vet certificates， then Bill of ladings explanations， now is packaging when we are attaching all e-mail's for you and her reference which is been discussed to be use on 3 months. We want to continue and trust in oiur relationship but it's issues which has to be stop. I will appreciat

32、e if you come back to us with a determination for the future. Thanks， 第一次草擬的回復如下(沒發給客人)： 1 Re. the balance of packaging Its our fault that we did not explain well and cause the confusion. When we advised 3 months in the early email， we meant to ship these packaging in 3 months， and when we talked ab

33、out 1 month， we meant to receive your order for these packaging in 1 month， but the ship date can be Nov. Pls advise if you will be able to place the order in 1 month or you need more time. We will also improve and take care in future communication. Thank you. 2 Re. The communication efficiency We r

34、eview the emails of these days. For the email back and forth， we think the most important reason is because we do not know well about your company internal organization and each persons work scope， so sometimes we do not address the right person to clarify our questions， and the message we received

35、from different people is not consistent. We got this problem when we got back to you for Vet and BL. Pls advise your company internal organizations function， and we can contact the right person in future communication. Thank you. Apology again for any inconvenience. We will take care and improve our

36、 communication in future. 修改以后，最終發給客人的版本： 1 Re. the balance of packaging Sori for inconsistent info we provided and confuse you. When we advised 3 months in the early email， we meant to ship these packaging in 3 months， and when we talked about 1 month， we meant to receive your order for these packa

37、ging in 1 month， but the ship date can be Nov or later. Pls advise if you will be able to place the order in 1 month? We will provide consistent info and prevent confusion in future. Thank you. 2 Re: The communication efficiency We did notice it take too many back and forth communication on B/L &

38、; Vet， it sounds to me that our people dont know well about your internal organization， we address question to improper people which come back inaccurate info and bring confusion to us， this create lots of unnecessary back and forth communication & make both parties loss efficiency. In order to

39、improve communication efficiency， could you pls advise who we should address for below area; 1. PO placement， PI (We notice both Mislay and Angela place Pos.) 2. Any question related to PO 3. logistic & Customs clearance， including import permit， Shipping document / Vet Document， etc. 4. New pro

40、duct development 5. Packaging & artwork approval 6. Production sample approval 7. Accounting (We suppose we should contact Michael Reid， pls double cfm) Again， apology for inconvenience. We will improve communication efficiency in future.?外貿函電范文匯總【世貿人才網：國際貿易商務人才門戶 更新時間： 2007-02-26 】 【打印】【關閉】外貿函電

41、書寫基本原則 一、Courtesy 禮貌語言要有禮且謙虛，及時地回信也是禮貌的表現。例如：We have received with many thanks your letter of 20 May, and we take the pleasure of sending you our latest catalog. We wish to draw your attention to a special offer which we have made in it.You will be particularly interested in a special offer on page

42、5 of the latest catalog enclosed, which you requested in your letter of 20 May.二、Consideration 體諒寫信時要處處從對方的角度去考慮有什么需求，而不是從自身出發，語氣上更尊重對方。例如：“You earn 2 percent discount when you pay cash. We will send you the brochure next month. ”就比 “We allow 2 percent discount for cash payment. We won't be able

43、 to send you the brochure this month.” 要好。三、Completeness 完整一封商業信函應概況了各項必需的事項，如邀請信應說明時間、地點等，確忌寄出含糊不清的信件。四、Clarity 清楚意思表達明確，要注意：（一）避免用詞錯誤：例如：As to the steamers sailing from Hong Kong to San Francisco, we have bimonthly direct services.此處bimonthly有歧義：可以是twice a month 或者once two month.故讀信者就迷惑了，可以改寫為：1.W

44、e have two direct sailings every month from Hong Kong to San Francisco.2.We have semimonthly direct sailing from Hong Kong to San Francisco.3.We have a direct sailing from Hong Kong to San Francisco.（二）注意詞語所放的位置：例如：1. We shall be able to supply 10 cases of the item only. 2. We shall be able to suppl

45、y 10 cases only of the item.前者則有兩種商品以上的含義。（三）注意句子的結構：例如：1.We sent you 5 samples yesterday of the goods which you requested in your letter of May 20 by air.2.We sent you, by air, 5 samples of the goods which you requested in your letter of May 20.五、Conciseness 簡潔（一）避免廢話連篇：例如：1.We wish to acknowledge

46、receipt of your letter.可改為：We appreciate your letter.2.Enclosed herewith please find two copies of.可改為: We enclose two copies of.（二）避免不必要的重復：（三）短句、單詞的運用：Enclosed herewith->enclosedat this time->nowdue to the fact that->becausea draft in the amount of $1000->a draft for $1000六、Concretenes

47、s 具體七、Correctness 正確外貿函電:約定約定 Appointments Dear Mr. / Ms., Mr. John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m. about the opening of a sample room there. Please let us know if the time is convenient for you. If not, wh

48、at time you would suggest. Yours faithfully 約定 尊敬的先生/小姐， 我們的總經理約翰格林將于六月2日到7日在巴黎，有關在那開樣品房的事宜，他會于六月3日下午2：00點 拜訪您。 請告知這個時間對您是否方便。如不方便，請建議具體時間。 您誠摯的外貿英語函電范文外貿函電Foreign Economic Relations & Trade Committee of What City Address: 地址略-Tel: 電話號碼略Fax: 傳真號碼略_To: Ms Jaana Pekkala, Consultant for China Swiss

49、 Organization for Facilitating Investments Fax: +41-1-249 31 33 Total pages of this fax: 2 _Dear Ms Jaana Pekkala, We understand from The Swiss Business Guide for China that your organization is helping Swiss firms in seeking opportunities of investing in China and business cooperating with Chinese

50、partners. To establish business relations with your organization and attract Swiss companies' investment here in What, We write to introduce our city, the city of What, as one of the open cities in Liaoning Province, China and also ourselves, Foreign Economic Relations & Trade Committee of W

51、hat, as a What government initiative to facilitate business relationship with foreign companies. Our committee provides advice and assistance to What firms seeking to export their services, goods to foreign areas and import goods and services abroad. We also assist Whatfirms in establishment of join

52、t ventures and carry the procedures for examination and approval of joint ventures and foreign sole investment firms. Our Committee can provide What companies with information on the world market and specific commercial opportunities as well as organize trade missions, seminars and business briefing

53、s. Our committee facilitates and encourages investment from other countries into targeted sectors of What economy and maintains active promotion of What through its network of contacts in domestic and abroad areas. Nowadays, we are seeking foreign investment in the field of capital construction, suc

54、h as improving of tap water system and highway construction. Also, we are setting up a tannery zone in Tong'erpu, the largest leather clothes producing and wholesaling base in North China. We invite Swiss companies with most favorable polices to set up their firms in any form on tanning, leather

55、 processing and sewage treatment. Any information on investment projects into What and on business cooperation with firms in What is highly appreciated and will be pass on to anyone who have approached us with interest in similar project. You are also invited to our city for investigation and busine

56、ss tour. Should you have any questions, please fell free to contact us. Thank you for your attention and looking forward to your prompt reply. Sincerely yours, Qiming Di Commercial Assistant For Foreign Economic Relations & Trade Committee of What City外貿英語函電范文:邀請與答復外貿函電:邀請與答復 Invitation and Reply Dear Mr. / Ms, We should like to invite your Corporat