1、Module 10 Receiving GuestsModule 10 Receiving GuestsPart I Key Points for Assessment1. The basic expressions to receive guests and introduce the hotel facilities.2. The basic elements and their orders for receiving guests and introducing facilities.Part II Background InformationModule 10 Receiving G

2、uestsPart III Listening and SpeakingSection A Listen to the following dialogues and role-play them.Module 10 Receiving GuestsPart III Listening and SpeakingSection A Listen to the following dialogues and role-play them.Module 10 Receiving GuestsPart III Listening and SpeakingTask 1Scene: A floor att

3、endant is ushering the guests into the guest room and introducing facilities in the room.(J: Jack, a floor attendant M: Mike Green L: Linda Green)J: Room 1208. Here we are. Mr. and Mrs. Green, can I have your key card?M: Yes, here you are.J: (Inserting the key card and opening the door). Please come

4、 in.M&L: Thanks a lot.J: Mr. and Mrs. Green, this is the light switch and the temperature adjuster is here.M: Do you have any hangers?Module 10 Receiving GuestsJ: (Sliding the wardrobe door) Theyre here together with the luxury cotton bathrobes. Beside the wardrobe are the mini-bar and mini-jar.

5、 Heres our hotels Service Information Booklet. You may find it helpful.M: Thank you.J: (Drawing the curtain) We have large glass windows. It offers you a wonderful view of the Huangpu River.L: Its amazing.J: This is a king-sized bed, soft and cozy. The panel on the nightstand controls some facilitie

6、s in the room. And, heres the direct dial telephone with voicemail services. And this television offers satellite channels and pay per view movies.M: Great. We can watch the updated news from America!Module 10 Receiving GuestsJ: Yes. Well, on the table is free tea, coffee and biscuits. This door lea

7、ds to the bathroom. Hot water is supplied round the clock. Therere two sockets in the bathroom, for 110V and 220V respectively. As you know, the voltage here is much higher than that in the US. Heres what you need in the bathroom: soap, shampoo, shower cap, comb, razor, shaving cream, toothbrush and

8、 toothpaste. I hope youll enjoy your stay in our hotel.M: Thats great!J: And there is the directory next to your telephone and you will find information about the facilities and services at the hotel. In the directory you can also find telephone numbers and information about room service, our restau

9、rants and coffee bars and various shops.M: Thats good to us.J: Is there anything else I can do for you?Module 10 Receiving GuestsL: No, thanks a lot. Youve made us feel very welcome.J: Have a pleasant stay here. Bye!M: Thank you! Bye!Module 10 Receiving GuestsPart III Listening and SpeakingTask 2Sce

10、ne: The bellboy is dealing with inquiry of hotel services by a newly checking-in guest.(B: Bellboy G: Guest)B: Mr. Richard. Here is our Hotel Service Information Booklet. It gives you an idea about our services and facilities.G: Wonderful! Thank you. By the way, when is the hot water supplied? I fee

11、l like taking a bath to freshen up after the long flight.B: It is supplied 24 hours. You can use it any time you like.G: Thats fine. And Id like to have breakfast in my room. When should I order that?B: Heres our room service. Please check the items you would like to have for breakfast, mark down th

12、e time, and hang it outside your door before you go to bed. Our hotel has very good room service.Module 10 Receiving GuestsG: Thank you for the information. I want to get up a bit earlier tomorrow, but Im afraid I cant wake up.B: You can arrange a wake-up call with the operator. She will help you. I

13、f you dont want to be disturbed, just put this “Please do not disturb” sign on the outside knob. If you want me to make up your room, place the sign the other way. Is there anything else I can do for you before I leave?G: Can you tell me the telephone number of my room?B: Your room number is just yo

14、ur extension number. If you need anything or any help, please dial 6 or press the button over there.G: Thank you very much.B: Youre very welcome. Have a pleasant stay at the hotel.Module 10 Receiving GuestsPart III Listening and SpeakingSection B Listen to the following dialogue and supply the missi

15、ng words.Module 10 Receiving GuestsPart III Listening and SpeakingTask 3Scene: Eric, the bellboy, is introducing the entertainment facilities to a newly checking-in couple.(B: Bellboy M: Mike Green L: Linda Green A: Attendant)M: Hello.Could you tell us something about you _ in the fitness center?B:

16、My pleasure. If you like, Id like to show you around the fitness center. M: OK. Let us have a look.(They come to the fitness center.)D: Good evening. Welcome to our Fitness Center.B: This way, please, Mr. Green. Here is the latest recreational sports apparatus. As you can see, we have bar bells, dum

17、b bells, race apparatus, rowing machines, stationary bikes, muscle builder sets, chest-expanders, spring-grips.Module 10 Receiving GuestsM: They are really state of the art modern facilities.B: Yes, sir. Most of them are of the Universal Brand.M: Universal Brand? Ive heard of it. Thats a world-famou

18、s brand.D: Youre right, sir. And, weve got a policy here: the registered guests have free access to these facilities.M: _! Is a coach available?B: The man standing over there _ all the activities. You can ask him to arrange something that may be suitable for you.M: Er, Id like to use the race appara

19、tus. Come on, Linda.L: Sorry, I think Im not interested in it very much. Maybe _ is a better choice for me. Do you have a swimming pool?B: Yes, the indoor swimming pool is on the top floor, opening from 9:00 a.m.to 10:00 p.m. It is installed with automatic water _ and filter systems. The water is ve

20、ry clean.L: How deep is it? Im not a good swimmer!Module 10 Receiving GuestsB: Its 25 meters long and the deepest place is 2.5 meters, but you neednt worry about that. You know, weve got _ men there, and theyll keep watching on you. After swimming you can have a shower, sauna or Jacuzzis as well, an

21、d also _ if you like.L: Thats great. Id like to go swimming.B: You can take the elevator to the 16th floor. Thats where the swimming pool is.L: OK. Thank you for your introduction. So kind of you!B: My great pleasure.Module 10 Receiving GuestsPart IV Key Expressions(一一)請仔細閱讀本書附錄請仔細閱讀本書附錄1、2、3、4和和10的

22、相關內容。的相關內容。(二二)客房接待常用語和設施介紹用語。客房接待常用語和設施介紹用語。1. This is the light switch and the temperature adjuster is here.這是電燈開關，這是溫度調節器。這是電燈開關，這是溫度調節器。2. Heres our hotels Service Information Booklet.這是酒店的服務信息冊。這是酒店的服務信息冊。3. On the table is free tea, coffee and biscuits.桌子上的茶、咖啡和餅干是免費的。桌子上的茶、咖啡和餅干是免費的。4. Therer

23、e two sockets in the bathroom, for 110V and 220V respectively.浴室有兩個插座，分別是浴室有兩個插座，分別是110V和和220V。5. Heres what you need in the bathroom.這是洗浴用品。這是洗浴用品。Module 10 Receiving Guests6. Let me introduce the Chinese food in general. The Chinese food is divided into 8 cuisines.我大體介紹一下中餐，中餐分為我大體介紹一下中餐，中餐分為8大菜系。

24、大菜系。7. This way, please. Here is the latest recreational sports apparatus.您這邊請，這是最新的娛樂運動器材。您這邊請，這是最新的娛樂運動器材。8. We have bar bells, dumb bells, race apparatus, etc.我們有杠鈴、啞鈴、跑步機等。我們有杠鈴、啞鈴、跑步機等。9. The indoor swimming pool is on the top floor, opening from 9:00 a.m. to 10:00 p.m.室內游泳池在頂層，從早上九點到晚上十點開放。室內游泳池在頂層，從早上九點到晚上十點開放。10. The swimming pool is 25 meter