LiuzhouRailwayVocationalTechnicalCollege明德礪志求知篤行雙語(yǔ)列車長(zhǎng)空調(diào)故障的應(yīng)急處置主講教師LecturerEmergencyhandlingofairconditioningfailure1應(yīng)急處置原則2空調(diào)故障應(yīng)急預(yù)案3空調(diào)故障應(yīng)急處理目錄contentsEmergencyResponsePrinciplesEmergencyplanforairconditioningfailureEmergencytreatmentofairconditioningfailure1應(yīng)急處置原則應(yīng)急處置原則EmergencyResponsePrinciples一、應(yīng)急處置原則

樹(shù)立“以旅客為本”的思想，應(yīng)以保障旅客生命財(cái)產(chǎn)為首要任務(wù)，加強(qiáng)設(shè)備保障、克服困難、排除障礙，盡快疏解，采取有效措施保證旅客旅途順暢，提高運(yùn)輸組織和調(diào)度指揮水平。EmergencyResponsePrinciplesToestablishtheideaof"passenger-oriented",weshouldtaketheprotectionofpassengers'livesandpropertyastheprimarytask,strengthenequipmentsupport,overcomedifficulties,removeobstacles,relievethemassoonaspossible,takeeffectivemeasurestoensurethesmoothjourneyofpassengers,andimprovetheleveloftransportationorganizationanddispatchcommand.2空調(diào)故障應(yīng)急預(yù)案空調(diào)故障應(yīng)急預(yù)案Emergencyplanforairconditioningfailure1列車長(zhǎng)接到發(fā)生空調(diào)故障的信息后，立即和車輛乘務(wù)員趕到現(xiàn)場(chǎng)，了解原因，及時(shí)修復(fù)，穩(wěn)定車內(nèi)秩序。2列車長(zhǎng)立即向當(dāng)?shù)乜驼{(diào)、段乘務(wù)指揮中心報(bào)告現(xiàn)場(chǎng)情況，并接受指示。二、空調(diào)故障應(yīng)急預(yù)案EmergencyplanforairconditioningfailureAfterreceivingtheinformationoftheairconditioningfailure,theconductorimmediatelyrushedtothescenewiththevehicleattendanttounderstandthecause,repairitintime,andstabilizetheorderinthecar.Theconductorimmediatelyreportedthescenetothelocalpassengertransferandsectioncrewcommandcenterandacceptedinstructions.3夏季空調(diào)發(fā)生故障，應(yīng)向旅客說(shuō)明情況，表示歉意，將車窗打開(kāi)，保持空氣流通，做好解釋工作。4空調(diào)無(wú)法繼續(xù)使用時(shí)，應(yīng)向前方各營(yíng)業(yè)站拍發(fā)電報(bào)，列車使用站車交互系統(tǒng)終端“客運(yùn)記錄”功能的“席位調(diào)整”或“空調(diào)故障”模塊，向客票系統(tǒng)發(fā)送確認(rèn)退差信息。二、空調(diào)故障應(yīng)急預(yù)案Iftheairconditionerfailsinsummer,thepassengershouldexplainthesituation,apologize,openthewindow,keeptheaircirculating,anddoagoodjobofexplanation.Whentheairconditionercannolongerbeused,itshouldbereportedtoeachbusinessstationinfront,andthetrainshouldusethe"seatadjustment"or"airconditioningfailure"moduleofthe"passengerrecord"functionofthestation-carinteractionsystemterminaltosendaconfirmationrefundinformationtotheticketsystem.Emergencyplanforairconditioningfailure3空調(diào)故障應(yīng)急處理空調(diào)故障應(yīng)急處理Emergencytreatmentofairconditioningfailure隨車機(jī)械師應(yīng)立即到現(xiàn)場(chǎng)確認(rèn)，并及時(shí)將故障情況告知列車長(zhǎng)。列車長(zhǎng)向全體工作人員傳達(dá)，并通過(guò)廣播向旅客通報(bào)情況、致歉。二、空調(diào)故障應(yīng)急處理EmergencytreatmentofairconditioningfailureThemechaniconboardshouldimmediatelygotothescenetoconfirmandinformtheconductorofthefaultintime.Theconductorconveyedthesituationtoallthestaffandinformedthepassengersofthesituationandapologizedthroughthebroadcast.隨車機(jī)械師應(yīng)立即到現(xiàn)場(chǎng)確認(rèn)，并及時(shí)將故障情況告知列車長(zhǎng)。到車廂解釋、服務(wù)工作，解決旅客困難，安撫情緒，避免激化矛盾。二、空調(diào)故障應(yīng)急處理列車長(zhǎng)向全體工作人員傳達(dá)，并通過(guò)廣播向旅客通報(bào)情況、致歉。EmergencytreatmentofairconditioningfailureThemechaniconboardshouldimmediatelygotothescenetoconfirmandinformtheconductorofthefaultintime.Theconductorconveyedthesituationtoallthestaffandinformedthepassengersofthesituationandapologizedthroughthebroadcast.Gotothecarriagetoexplainandservethework,solvethedifficultiesofpassengers,sootheemotions,andavoidintensifyingcontradictions.乘警負(fù)責(zé)維護(hù)車內(nèi)秩序，司機(jī)、隨車機(jī)械師做好故障處理工作。失效超過(guò)20分鐘不能恢復(fù)，視具體情況處理二、空調(diào)故障應(yīng)急處理EmergencytreatmentofairconditioningfailureThepoliceareresponsibleformaintainingtheorderinthecar,andthedriverandthemechanicaccompanyingthecardoagoodjoboftroubleshooting.Failureformorethan20minutescannotberecovered,dependingonthesituation二、空調(diào)故障應(yīng)急處理單車空調(diào)失效整列空調(diào)失效空調(diào)失效類型：:提問(wèn)QuestionEmergencytreatmentofairconditioningfailureAirconditioningfailuretype:OnevehicleairconditionerisnotworkingTheentiretrainofairconditionersfailed應(yīng)急處理立即通知機(jī)械師到場(chǎng)穩(wěn)定旅客情緒拉下車內(nèi)全部遮光簾1.單車空調(diào)故障二、空調(diào)故障應(yīng)急處理列車有能力時(shí)，將故障車廂旅客向有空余能力車廂疏散；優(yōu)先疏散重點(diǎn)旅客Emergencytreatmentofairconditioningfailure1.BicycleairconditioningfailureEmergencyresponseNotifythemechanictobepresentimmediatelyStabilizepassengersentimentPullallblackoutcurtainsinsidethecarWhenthetrainhasthecapacity,evacuatethepassengersofthefaultycarriagetothecarwithsparecapacity;Priorityisgiventoevacuatingkeypassengers應(yīng)急處理打開(kāi)鄰車通過(guò)門(mén)通風(fēng)，不得開(kāi)啟車門(mén)高等級(jí)車廂旅客向低等級(jí)車廂疏散的，為旅客辦理通還票價(jià)差手續(xù)1.單車空調(diào)故障二、空調(diào)故障應(yīng)急處理Emergencytreatmentofairconditioningfailure1.BicycleairconditioningfailureEmergencyresponseOpentheadjacentcarthroughthedoortoventilate,donotopenthedoorIfapassengerofahigh-gradecarriageisevacuatedtoalow-gradecarriage,thepassengershallgothroughtheformalitiesforreturningthefaredifferencebb2.整列空調(diào)失效超過(guò)20分鐘不能恢復(fù)，分兩類情況處理二、空調(diào)故障應(yīng)急處理列車能正常運(yùn)行列車不能正常運(yùn)行Emergencytreatmentofairconditioningfailure2.Theentiretrainofairconditionerscannotberestoredaftermorethan20minutes,anditishandledintwocategoriesThetraincanoperatenormallyThetraincannotoperatenormallybb2.整列空調(diào)失效超過(guò)20分鐘不能恢復(fù)，分兩類情況處理二、空調(diào)故障應(yīng)急處理列車能正常運(yùn)行列車不能正常運(yùn)行整列空調(diào)失效請(qǐng)求就近站停車安裝防護(hù)網(wǎng)限速運(yùn)行Emergencytreatmentofairconditioningfailure2.Theentiretrainofairconditionerscannotberestoredaftermorethan20minutes,anditishandledintwocategoriesTheentiretrainofairconditionersfailedThetraincanoperatenormallyThetraincannotoperatenormallyRequestastopattheneareststationInstallaprotectivemeshSpeedlimitoperationbb2.整列空調(diào)失效超過(guò)20分鐘不能恢復(fù)，分兩類情況處理二、空調(diào)故障應(yīng)急處理列車能正常運(yùn)行列車不能正常運(yùn)行整列空調(diào)失效溝通做決定報(bào)告安裝防護(hù)網(wǎng)安排人員值守拆網(wǎng)關(guān)門(mén)或組織換乘Emergencytreatmentofairconditioningfailure2.Theentiretrainofairconditionerscannotberestoredaftermorethan20minutes,anditishandledintwocategoriesTheentiretrainofairconditionersfailed