1Task3Checkingin2JanetJinandhertourgrouphavearrivedatChinaResourcesFriendshipHotel,whichtheyhavebookedbeforehand.JanethelpsthegroupleaderDanieltocounttheluggageandleadsthetouristsoffthebus.

Background3

ThepeopleJanetJin,isleadingthetouriststocheckin.DanielBlack,ischeckingin.TouristsfromtheU.S.A.Receptionist,servesthegroup.Dollmen,greetthegroup.4

TasksandlearningobjectivesStep1Step2Step3SeatingthetouristsinthelobbyCollectingtheIDcardsandpassportsHelpingthegroupleadercheckin5

LearningobjectivesAskingforattention;askingsb.todosth.LanguagefunctionsCulturepointsEtiquetteinpublicplacesTourguideskillsSeatingthetouristsinthelobby;collectingthepassports;helpingthegroupleadertocheckin6詞匯：(1)

check/t?ek/vi.核實，查核vt.檢查;制止;寄存

check-in登記入住;

check-out

結賬離開

(2)

arrival

/??ra?v(?)l/n.到來;到達;到達者

arrival

list

(酒店)到客單

(3)

reservation/?rez??ve??n/n.預約，預訂;保留

(4)

fill

out填寫

(5)

registration/?red???stre??(?)n/

n.登記;注冊;掛號

registration

form登記表

(6)

voucher

/?va?t??(r)/n.收據;證人;保證人;

breakfast

vouchers早餐券

(7)

morning

call叫醒服務

While-viewingStep1Discussandtrytoanswerthequestionbelowbeforewatchingthemainvideo.1Whenthecoacharrivesatthehotel,shouldthelocalguidegetdownfirstandgostraighttothehotelatonce?While-viewingStep2Checkthepossibleerrors.2Whatmainguidingproceduresareincludedonthewaytothehotel?While-viewingStep2Watchthe03-mainvideoforthe1sttimetocheckyouranswers,andcorrectthepossibleerrors.

While-viewingStep2Checkthepossibleerrors.1No.Beforegettingoffthecoach,thelocalguideshouldaskthetouriststowaitaminute,andinvitetheteamleadertorechecktheluggagetogether;then,thelocalguideshouldremindthetouriststobringalltheircarry-onluggage,andthenstandontherightside(whichisnearthefrontendofthecoach)ofthedoortohelpthemtogetoff.Whenthecoacharrivesatthehotel,shouldthelocalguidegetdownfirstandgostraighttothehotelatonce?While-viewingStep2Checkthepossibleerrors.2(1)Makesureallthetouristsareseated.(2)Deliveringawelcomespeech.(3)Introducingthesceneryalongtheway.Whatmainguidingproceduresareincludedonthewaytothehotel?While-viewingStep3Watchthemainvideoagain,trytoidentifyhowtocommunicatewiththetouristsorthereceptionistinthesesituations,andfinishexercise2onthetextbook(page23)1Whatexpressionsareusedtoaskforthetourists’attention?2Howtorequestsb.todosth.?131.Whatexpressionsareusedtoaskforthetourists’attention?Hereweareatthehotel.Wouldyouliketo…Wouldyoumindfillingtheform,sir?Couldyou…Ladiesandgentlemen,mayIhaveyourattentionplease?Ladiesandgentlemen,pleaseletmehaveyourattentionforamoment.While-viewingStep3142.Howtorequestsb.todosth.?1.Iwonderifyoucould…2.Wouldyouliketo…,please?3.Wouldyoumind…-ing…?4.Wouldyoumindfillingtheform,sir?5.Wouldyouliketowritedownyouraddressandsignhere?6.MayIhavealookatyourpassport,please?7.Couldyouplease…?8.MayIhaveacopyofyourcreditcardforincidentalexpenses?9.Wouldyouleave300RMBasadeposit?While-viewingStep3JanetJin’scoachhasjustarrivedatthehotel.Theyaregoingtocheckin.JanetJin:Look,hereweareatthehotel.Pleasewaitaminute.DanielandIwillrecheckourluggagefirstJanetJin:Isit12piecesaltogether?Yes?DanielBlack:Exactly.JanetJin:Now,pleasegetoff.Doorman:Goodafternoon.JanetJin:Goodafternoon.Janet帶領旅游團來到酒店大廳，Janet手指大廳的沙發安排游客們落座，游客紛紛落座。Janetandhergroupcomestothelobbyofthehotel,Janetisarrangingthetouriststositinthesofas.JanetJin:Ladiesandgentlemen.Therearesomesofas.Wouldyouliketohavearestthereforamoment?DanielandIwillcheck-in.JanetJin:(saystoDanielBlack):Weneedeveryone’spassport.

Do

you

mind

collecting

thepassports.DanielBlack:Mypleasure.DanielBlack:Excuseme.Weneedyourpassportswhenwecheck-in.Wouldyouliketolendthemtomeforaminute?Janet和Daniel來到前臺.一名前臺接待接待了他們。Receptionist:Goodafternoon,welcometoChinaResourcesFriendshipHotel.MayIhelpyou?JanetJin:Yes.IcomefromBeijingBlueSkyInternationalTravelAgency.Wehavebookedtwosuitesandtensingleroomsfor15people.Receptionist:Justamomentplease,Ms.,letmecheckthearrivallistReceptionist:Thankyouforwaiting.Yes,yourreservationistwosuitesandtensingleroomsforfivenights.Isthereanychangeinthenumberofyourgroup?JanetJin:No.Receptionist:Good.Couldyoupleasefillouttheregistrationform?JanetJin:Sure.Receptionist:Doyouhaveagroupvisa?DanielBlack:Yes,hereyouare.Andtheseareourpassports.Receptionist:Thankyou.Receptionist:Hereyouare.Andthesearetheroomcardsandbreakfastvouchers.Thebellmenwillshowyoutoyourrooms.JanetJin:Thankyou.Receptionist:MayIreconfirmyourcheck-outtime?JanetJin:Wewillleaveonthe30th.Andweneedamorningcallat6:00.Receptionist:Noproblem.Anythingelse?JanetJin:No.ThankyouReceptionist:Mypleasure.Enjoyyourstay.While-viewingStep4WatchthepartAofthemainvideo,anddiscuss:WhydoesJanetspeakgentlyinthelobby?Becauseit’simpolitetospeakloudlyinpublic.19While-viewingStep5Readthepassageonthetextbook(P24)andwatch03-video1to03-vide4,thendecidewhetherthepeople’sbehaviorsarerightorwrong?Howshouldtheydo?Video1:Wrong.Harryshouldkeeprighttoleavespaceforotherstopassby.Video2:Wrong.Helenoughttospeakgentlyinpublicareas.Video3:Right.20While-viewingStep5Video4:Wrong.It’srightforTomtoholdthedooropenforMary.Readthepassageonthetextbook(P24)andwatch03-video1to03-video4,thendecidewhetherthepeople’sbehaviorsarerightorwrong?Howshouldtheydo?21Etiquettesin

public

places

Take

your

hat

off

when

you

go

indoors

(men

only).

No

smoking

in

public

places

and

no

use

of

dirty

words.

If

you

are

already

inside

of

the

elevator

,

and

see

someone

is

rushing

towards

the

elevator,

press

the

open

button.

When

he/she

comes

in,

ask

him/her

what

floor

he/she

wants

to

go

to

and

press

the

floor

number

for

the

people.

If

you

take

the

escalator,

keep

right

to

leave

space

for

others

to

pass

by.

Nо

l?ttеr

drорр?ng

,

?mоk?ng

оr

?р?tt?ng?n

рubl?с

аrеа?.

Being

naked

to

the

waist

is

improper

for

gentlemen.

Neither

pajamas

nor

bathrobe

is

polite

for

both

ladies

and

gentlemen.

Speaking

loudly

or

making

noise

in

public

areas

is

impolite.

If

it

is

rainy

or

snowy,

before

going

into

the

hotel,

close

your

umbrella

and

get

rid

ofthemud

off

your

feet.22Wait

in

line,

and

never

jump

the

queue

.

Flush

(F)

the

toilet

after

you

use

public

lavatories

.

Don’t

damage

public

property

.

Do

not

waste

public

resources,

such

as

water,

electricity

etc.,

even

if

there

is

no

charge

for

using

these

resources.

Open

doors

for

other

people.

Men

and

women

both

hold

the

door

open

for

each

other.

It

depends

on

who

goes

through

the

door

first.

Do

not

greet

people

with

a

kiss.

We

only

kiss

people

who

are

close

friends

and

relatives.23While-viewingStep6WatchpartBofthemainvideotofinishexercise4onthetext-book(P25)24While-viewingStep6WatchpartBofthemainvideotofinishexercise4onthetext-book(P25)Becauseit’sconsideratetoseatthetouristfirst,orthetouristsmaybetired.25While-viewingStep7Pleasediscuss:Aftercheck-in,whoseroomnumbershouldtheguiderememberclearly?Whatotherinformationshouldtheguideknowabouthimorher?Theteamleader’sroomnumber.Inaddition,theguideshouldalsoknowtheteamleader’sphonenumberaswell.26While-viewing

Step8Watch03-video5,finishexercise6onthetextbook(page25)27Byebye!28After-viewingPleasedotherole-playonthetextbook(page26)withyourpartners,youractingwillbeevaluatedaccordingtothefollowingstandards.1.Allthekeypointshavebeenincluded.2.Correctpronunciation.3.Fluencyandrightintonation.4.Highlightthetraitsofyourrole.5.Properbodylanguage.Step129Learnthetermsandthesentencesonthetextbook(Pages26-27).Besides,trytolearnhowtodealwithpossibilitiesintheprocessofofferingservicewhenhelpingthetouristscheckinbyscanningthematerialsonpages27-28.After-viewingStep230Readthecase(案例)onpage18,doyouhaveyourownmethodtodealwiththesituation?Learnthesolutiontoitcarefullyandcompareitwithyourownanswer.After-viewingStep331After-viewingAmazingChina:Lookupthenecessarywordsinthedictionarytounderstand“TheSocialSecuritySystemwithChineseCharacteristics”onpages28-29,andthestudentsarestronglyrecommendedtotellthe