UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語Part2TicketAffairs

票務事務Part3ServiceInTheConcourse站廳服務Part4ServiceInthePlatform站臺服務Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務處理

Task3.2Ticketing

票務相關Part2TicketAffairs

票務事務UsefulSentenceandExpressionsDialogue1Overdue車票已經過期P:Whycan’tIcross/pass/gothroughthegate?

為什么我的車票無法出站？S:Pleasegivemeyourticket，letmehaveacheck.

請把您的車票給我，讓我查一查。P:OK.Hereyouare.IstheSJTwillbecollectedbytheExitGatewhenPassengerexitsthemetro?

好的，給您。請問乘客出站時單程票由出閘機回收嗎？S:Yes.Sorry,Sir/Madam.Yourticketisoverdue.YoucanonlyusetheSJTthedayitissold.Pleasebuyanotherone，wewillkeepthisone.

是的，不好意思，先生/女士，您的車票已過期了。單程票售賣當天有效。請另外購票，我們將回收該張車票。P:O，Igotit.

哦，我明白了。Notes:PreferstoPassengerSreferstoStationStaffP代表乘客S代表車站員工

Dialogue2FreeTicket免費出站票P:Whycan’tIgothroughthegate?

為什么我的車票無法進站？S:Pleasegivemeyourticketandletmehaveacheck.

請把您的車票給我，讓我查一查。P:OK.Hereyouare.

好的，給您。S:Sir/Madam.Wehavecheckedtherecordofyourticket.Thebalancehadnotbeendeductedattheexit-gatelasttime.Pleasepaytheminmumfare2yuanforyourjourney.

先生/小姐，我們查過您車票的記錄。上次的余額沒有正常在出閘機處扣除，請付上次車程的最小費用2元。P:O，Igotit.

哦，我明白了。S:Pleasefollowme.Thiswayplease.Wewillgiveyouanoherticketforfreetopassthegate.Pleasesignyournamehere.Hereisyourticket.Sorrytokeepyouwaiting.

請跟我這邊走。我們將給您一張免費的車票出站。請在這里簽名。這是您的車票，很抱歉耽誤您的時間。Notes:PreferstoPassengerSreferstoStationStaffP代表乘客S代表車站員工

TranslatethefollowingsentencesintoEnglish:

單程票在售出當站，當日乘