英文道歉信件范文3篇道歉信是要向對方陳述無法答應的所請所托的原因，對不愿為的事，可聲明自己的一貫主張，對不能為的請托，更應陳述理由，說明自己為什么不能為。本文是為大家的英文道歉信件范文，僅供參考。DearSusan,I’mverysorrythatIwasoutwhenyoucametoseemeyesterdayevening.I’mafraidI’dgonetothepubwithsomefriendsanddidn’tgetbackuntil12o’clock.IwishIhadknownyouwereinLuoyangasyoucouldhaveewithus.Itwouldhavebeenagoodintroductiontothenightlife!Anyway,Iwillcallonyouat10o’clockonSaturdaymorningatyourhotel.Wecanhavethedaytogether,ifyouhavenothingelseplanned?I’llshowyousomeoftheplacesofinterestthatyoumaynothaveseen.PleaseletmeknowifyouwillbeavailableonSaturdaymorning.BestwishesChenChengDearMs.Iwasaki,ThankyouforyourpositivementsregardingyourexperiencewhilestayingwiththeWestinShanghai.Attheoutset,pleaseaeptourmostsincereapologiesfortheinconveniencecaused.Kindlyrestassuresthatyourconcernhasbeenwelltakenandmunicatedtoallconcernedforimmediateimprovement.Ms.Iwasaki,aswe’veconductedathoroughinvestigationaboutallpinpointedissuesyouboughtout.Pleaseallowustoexplaintheouteforyourreference.Uponyourarrival,ouragentfailedtolocateyourreservation.Wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.ThereservationforyouandMs.HinakoMutoweremadeearlyNovember,andneverbeendeleted.WeunderstandthatyoumayrequestedtheKingSizeroombutactuallywecouldnotsatisfyyourMr.Cheung,Thankyouagainforgivingusyourfeedbackforitisonlythroughsuchinputfromourvaluecustomersthatweareablecontinuouslyimproveourstandardsofservice.Wehopeyouwillindulgeusonthisoasionandallowustoredeemourselvesbyweleyoubackinthenearfuture.MaytheyearoftheRabbitbringyoujoyandprosperity.YoursSincerely,AlfredZhuangDearMr.ShenWearesorrytolearnoftheunpleasantexperienceyouhadencounteredduringyourlaststaywithusonJun.13-15,1999asincorrectamountwaschargedontoyourVisaCardaount,itshouldbeRMB6787insteadofRMB3887.42.Wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaff'smistake,therefore,weaskforyourkindunderstandingashumanerrorisboundtocreepinonoasionandaeptourmostsincereapologiestoyouinthisrespect.Mr.Shen,attachediscopyofyourhotelbillandamendedVisaCardvoucherwithcorrectamountIndicatedforyourreferenceandperusal.Ifyouhaveanyqueries,pleasedonothesitatetocontactUs.Onceagain,ourmostsincereapologiesandwelookforwardtoopportun