CommunicateOnline

Section1ReadingOnlineCommunication

2024/10/27IT職業(yè)英語1ContentsElectronicmail1E-mailaddress23Waystosendorreceivee-mail4Onlinecommunication2024/10/27IT職業(yè)英語2Vocabulary1.Webbrowser n.網(wǎng)絡瀏覽器2.unique adj.唯一的;獨一無二的3.drastically adv.大大地，徹底地;激烈地4.Facebook n.美國的一個社交網(wǎng)絡服務網(wǎng)站5.Myspace n.聚友網(wǎng)6.Twitter n.國外的一個社交網(wǎng)絡及微博客服務的網(wǎng)站2024/10/27IT職業(yè)英語3ElectronicmailE-mail(shortforelectronicmail)issoftwareyouusetoelectronicallycommunicatewithotherpeople.Yousendane-mailmessagethroughthepostalsystem.Usinge-mailisalmostassimpleasusingaWebbrowser.2024/10/27IT職業(yè)英語4E-mailaddressAn

e-mailaddressisa

unique

addressforapersonusingane-mailsystem.SuchasStephen_green@.2024/10/27IT職業(yè)英語5Waystosendorreceivee-mailOnewaytosendorreceivee-mailistouseamailprogramsuchasOutlookExplorerorMacOSXMail

thatwillcommunicatewithyourmailserver.AnothermethodiscalledWebmail(suchasHotmailorGmail)thatallowsyoutosendmessagesusingaWeb-basedinterface.2024/10/27IT職業(yè)英語6OnlinecommunicationItalloweduserstosendavirtualmessagetoanyone,anywhere.Iteliminatedtheneedforhandwrittencorrespondence,anddrasticallydecreasingtheamountoftimeittooktosendandreceivecommunication.Freeservice,savingpeoplethousandsonpostage,paper,andothersupplies.2024/10/27IT職業(yè)英語7OnlinecommunicationInstantmessagingandchatroomswasalsoapopularadvancementinonlinecommunication,allowingfriendsandfamilymemberstocommunicateinstantlyandsecurelywithjustaninternetconnection.Socialnetworkingalloweduserstocreateandmaintainpersonalprofiles,andkeepincontactwithhundredsoffriendsandfamilymembersinoneplacesuchasFacebook,Myspace,Twitter,andmore.2024/10/27IT職業(yè)英語8Exercise1Trueorfalse1.()E-mailistheexchangeofcomputer-storedmessagesbytelecommunication.2.()Theonlywaytosendorreceivee-mailistouseamailprogramthatwillcommunicatewithyourmailserver.3.()Peoplecanreceivee-mailsontheirmobilephones.4.()AnE-mailaddressmusthavelettersanddotsandan“@”(meaning“at”).Clicktoeditcompanyslogan.ThankYou!ThankYou!ThankYou!ThankYou!CommunicateOnlineSectionTwoListeningListening1

ReferringtoaUserManual這星期，Kevin接受了一些有關(guān)如何委婉的回答問題的培訓。Lily告訴他：“如果問題過于籠統(tǒng)，你最好給詢問者提供一個參考，比如說請他查詢在線常見問題列表。”Kevin點點頭。這時電話鈴響了……Exercise4Listentothedialogueagainandfillinthenotesoutline.1. TheChenLiniscalling_________about_________.2. ThenetworkadapterinthecomputerofChenLinis_____________.3. Michaelconsideredthequestionto_________________andnotdirectlyanswer.4. Finally,Michael__________________tosolvetheproblem.Transcript1(Ring~~~~~~)Kevin: CreativeSoftware.Hello,whatcanIdoforyou?Customer:Hello,thisisChenLin.Ijustboughtapersonalcomputerproducedbyyourcompany.ButIhavenoideahowtoaccesstheInternet.Canyouhelpme?Kevin: Doyouhaveanyproblemwiththenetworkadapterorsomething?Customer:No,thereisnotingwrong.Bytheway,whatisanetworkadapter?IhavenoideahowtousemycomputertoaccesstheInternet.Canyoutellmehowtodothat?Kevin: Ifyouwanttoknowaboutthefundamentalsofnetworkoperations,IwouldadviseyoutoreadourUsers’Manualfirst.Therearedetailedexplanationsinit.Customer: Well,ifyousayso,Iwillreadthatfirst.Thanks.Kevin: You’rewelcome.Thankyouforyourcalling.Listening2

CreatingawirelessconnectionKevin是一家電腦公司客戶服務部門的員工，一天他接到一位客戶的電話，咨詢?nèi)绾蝿?chuàng)建無線網(wǎng)絡連接。他該如何答復呢？Transcript2(Ring~~~~~)Kevin: Hi,CreativeSoftwareCorporationCustomerSupport.CanIhelpyou?Customer:Hi,Goodmorning.IamtryingtousethewirelessLANonmyWindowsXPsystem.butIcan’taccessthenetwork.Pleasetellmehowtoenabletheconnection.Kevin: YoushouldfirstcheckwhetheryouroperatingsystemhasrecognizedyourWLANadapter.CheckitinyourDeviceManager.Customer:Oh,Ichecked.Everythingisfine.Kevin: Thenyoushouldtrytoconfigureitthecorrectway.OpenPropertiesinterfaceforTCP/IPinyouradapterPropertiespage,andletthesystemautomaticallyobtainitsIPandDNSaddress.Customer:Iunderstand.Iwilltrytodothat.ThanksKevin: Anytime.Thankyouforyourcalling.Dictationproducts’modelsandkeyterms(Ring~~~~~)A:____________________.CanIhelpyou?B:Goodmorning.I____________________thatyouarerecallingyour_______________.A:Yes.B:I’dliketoknowifthebatteryofmycomputeris___________________.A:Whatmodelareyouusing?B:Latitude_____________.A:Willyoutellmethe______________?B:________________?Whatisaservicetag?A:Itisakindofserialnumber.Itisonthebackofyourcomputer.B:Yes,Ihavefoundit.Itis_____________.A:Couldyoutellmeyourbatteryserialnumber?B:Itis_____________________.A:I’msorry.Yourbatteryisnotontherecalllist.B:Sorrytohearthat.Butmybatterydoesnotlastverylong.A:Well,a_____________canbeaffectedbymanyfactors,suchassomedrivesandsoftwarewhicharepowerconsuming.B:_________________.Thankyouverymuch.A:Youarewelcome.Transcript3(Ring~~~~~)A:DellTechnicalSupport.CanIhelpyou?B:Goodmorning.Ireadfromthenewspaperthatyouarerecallingyourcomputerbatteries.A:Yes.B:I’dliketoknowifthebatteryofmycomputerisontherecalllist.A:Whatmodelareyouusing?B:LatitudeD610.A:Willyoutellmetheservicetag?B:Begyourpardon?Whatisaservicetag?A:Itisakindofserialnumber.Itisonthebackofyourcomputer.B:Yes,Ihavefoundit.Itis3TYJP1X.A:Couldyoutellmeyourbatteryserialnumber?B:ItisJP-0Y1338-48630-680-0749.A:I’msorry.Yourbatteryisnotontherecalllist.B:Sorrytohearthat.Butmybatterydoesnotlastverylong.A:Well,abattery’slifecanbeaffectedbymanyfactors,suchassomedrivesandsoftwarewhicharepowerconsuming.B:That’sverykindofyou.Thankyouverymuch.A:Youarewelcome.ThankYou!ThankYou!ThankYou!ThankYou!CommunicateOnline

Section3SpeakingSpeakingUsefulexpressionsFindingoutproblems.Exercise5Jasonhasreceivedacallformaclient,Mr.JoneswantstoknowhowtoactivehisWindowssystem.Whatwouldhimsayinthissituation?（Jason接到客戶Jones先生的電話，他希望知道如何激活他的Windows系統(tǒng)。在這種情形下他們將怎么說？）Jason：______________.CreativeSoftware.How______________?Mr.Jones:Oh,goodmorning.ThisisCorrinJones.Iwanttoaskyouhow____________?Jason：Well,(您只要使您的激活程序連接到Internet),andthen(輸入您的產(chǎn)品碼)。Mr.Jones:That’sall?(聽起來很簡單啊。非常感謝您。)Jason：（不客氣！）Thankyou!

CommunicateOnlineSection4WritingContents

differencenotices

notes

Memos

25*Emails電子郵件Ane-mailletterisaletterwhichissentasane-mailusingacomputer.一封電子郵件是用電腦發(fā)送的電子信件。Ane-mailcanbeformalorinformaldependingonwhomyouwriteto.電子郵件的文體正式與否取決于收件人是誰。Tosomeoneyoudon’tknow,makeitabitformal;寫給陌生人，文體要正式一些。Tosomeoneyouknowwell,makeitlessformalorinformal.寫給熟悉的人，文體可以不用特別正式。26*Important

PointstoRemember謹記下列事項1. Emailislessformalthanawrittenletter.電子郵件沒有書面信函的文體正式。2. Emailsareusuallyshortandconcise.電子郵件通常言簡意賅。3. Whenwritingtosomeoneyouknowwell,feelfreetowriteasifyouarespeakingtotheperson.當給熟人發(fā)電子郵件時，郵件讀起來應該就像是和收件人說話一樣。4. Useabbreviatedverbforms(He's,We're,He'd,etc.)

可以使用縮寫比如：He’s,We’re,He’d等。27*Layoutofanemail電子郵件格式Headerfields電子郵件信頭From:

langskill@(thee-mailaddress,andoptionallythenameofthesender)To: fancyworld@(thee-mailaddresses,ando