3.1Businesstopic:Startingabusiness3.2Businessskills:LeavingandtakingmessagesModule3

Reading

Settingupyourownbusiness

Becomingafranchisee—goodifyouhaveplentyofbusinessexperienceGoodifyoudon’thavemuchbusinessexperience—veryhigh-riskLessriskythanbeingasoletrader—manynewbusinessesfail(nineoutoften)Only0.9%offranchisesfail.—suitspeoplewhodon’tliketofollowrulesDoesn’tsuitpeoplewhodon’tliketofollowothersystem/people.—forveryindependentpeopleYouhavebusinessrelationshipwithsomeoneelse.—hasthepotentialtobecomeafranchiseOffersomeindependenceandyoudon’tworkforsbelse.Reading：TagsthatcanendmiseryoflostluggageAnswertoreadingexercises:1.launch2.charge3.fee4.growth5.concept6.branchoutListening：AdviceonfranchisesAdvices:Youmustbesomeonewholikestofollowrulesandhavesupportfromothers.Chooseastrongbrandandsomethingyouareinterestedin.Youneedstart-upcapital.Missingexpressions:it’simportantwhenSecondly,I’dsayForexampleAlsothinkFinally,there’sSpeakingAmini-presentationA:Whatisimportantwhen…?Settingupyourownbusiness?agoodidea?knowingyourcustomers??B:Whatisimportantwhen…?Yourbusinessisapartnership?relationshipwiththeotherperson?sharedresponsibility??backSpeaking：Mini-presentationWhensettingupyourownbusiness,Ithink…isveryimportant.…BesidesIthink…isalsoimportant.…Apartfromthetwopoints,Ithink…isalsoimportant.Onlywhenyou…,canyou...Speaking：Mini-presentationWhensettingupyourownbusiness,Ithinkagoodideaisveryimportant.Youshouldconsiderthemarketdemandandtargetatpotentialcustomers.Undertheguidelineoftheidea,youmaycaterfortheurgentneedofthecustomers,orsolvetheproblemsofcustomersthatothercompanieshaven’tthoughtof.Agoodideafromtheverybeginningcanavoidfailureofanewcompany.BesidesIthinkknowingyourcustomersisalsoimportant.You’dbetterkeepafileofyourcustomerswiththerenames,age,professionandhobbies,etc.Basedontheirpersonalinformation,youmayguessthepotentialneedsofthemandinformthemofyourproductslistsatfirsttimepossibleaccordingtotheirpossibleneeds.Knowingyourcustomershelpsyoutoprovidethemwiththeinformationtheyneed.Speaking：Mini-presentationApartfromthetwopoints,Ithinkadequatestartingcapitalisalsoimportant.Onlywhenyouhaveenoughmoney,canyouprovidevarietiesofproductswithgoodquality;oryoucanprovidegoodservicewhichisimportanttoattachcustomerstoyourcompany.Speaking：Mini-presentationWhenyourbusinessisapartnership,____isveryimportant.Withgood___,itiseasyforyouto______.Besides,itisalsoimportantthatboth_____.Thiswillhavedirectimpacton__________.With______,youcanachieve__________.Ontopofthat,______willalsohelptoimprove_________.ReferenceforStudentBWhenyourbusinessisapartnership,relationshipwiththeotherpeopleisveryimportant.Agoodrelationshipwithmutualtrustandfullco-operationbringsoutthepotentials,experienceandcreativitytothefulldegree.Withgoodrelationship,itiseasyforyoutocommunicatewitheachotheranddealwithanynewissuesintime.Besides,it’salsoimportantthatbotharewillingtoshareresponsibilities.Thiswillhavedirectimpactonthesuccessandfailureofthebusiness.Withsharedresponsibilities,youcanachieveyourcommonobjectivesbetterandbestronglyunitedagainsttroublesandrisks.Ontopofthat,timelycommunicationanddecisionmakingwillalsohelptoimprovetherunningofabusinesswithpartnership.Listening2

Planningaseminar1.Listentoamessageonavoicemailaboutaseminar.Completetheinformationonthismessagepad.BusinessCircleConferencingName:Mr.Ray(1)__________Nameofevent:(2)________________________Hecan’tcometothebuffeton(3)____________becausehistraindoesn’tarriveuntilafter(4)_____.Pleasesendthescheduletohisemailwhichis(5)_________________________.NauntonLaunchingyourbusinessonlineSundayevening9:15r.naunton@

2.VanessaandKirstenareinchargeoforganizingtheseminaratBusinessCircleConferencing.VanessacallsKirstentoconfirmthefinalarrangements.AddthemissinginformationtoVanessa’snotes.NotesLaunchingyourbusinessonline3pm:Security(1)______________________.4.30pm:peoplewithbuffetarriveto(2)_____.(3)______:Iarrive.Numberofdelegates:(4)_________________.Registrationandbuffetendsatabout(5)_____.areopeningtheroomat3setup4pmtwelvesevenSpeaking：Discussingaschedule

PossibleFinalVersionNewandbusiness:aSeminarforYoungEntrepreneursMonday15thFebruary9.15-9.45Registrationandcoffee9.45-11.15

Introductionsandworkshop:‘Youmightwantitbutdoesyourcustomer?’

Speaker:RThorne

11.45-1.15

Talk:‘Agoodideadoesnotnecessarilymakemoney’Speaker:FionaBrewster1.15-2.15

Lunch2.15-3.15

talk:‘Onlinebusinesses—themythandthetruth’Speaker:LaszloReiner.’3.30-5.00Mini-presentationsbyeachparticipant3.2Leavingandtakingmessages1.1.D2.H3.B4.G5.CAnswersListening:leavingamessageA2B6C3D3E2F4G7H5I4J6K7L51.Justaminute,I’llgetapen.2.I’lllethimknow,Mr.Brown3.No.Ireallyneedtotalktohimpersonally.4.Wouldyouliketoleaveamessageonhisvoicemail,then?5.HoldonandI’lltransferyou.6.I’mnotavailabletotakeyourcall,butpleaseleaveyour...7.Pleasecallmeat556-3243whenyougetback.3PracticeMakeupyourownmessage

YournameisMaria.YoutelephoneVanissaatBusinessCircleConferencing.Requestdetailsofthenextcourseontelephoneskillsandaskthemtobesentbyemail(giveyouremailaddress).Confirmthatyouwillwanttosendfivemembersofyourstaffonthiscourseandfindoutwhatdiscountscanbegivenongroupbookings.AnswersHello,Vanessa.ThisisMaria.Itiswithregardtothenexttelephoneskillscourse.Iwantmoredetailsofit.Iamsendingfivepeopleofmystaffonthiscourse.SoIwanttoknowwhatdiscountscanyougiveongroupbookings.Pleasesendmeaboutthedetailsassoonaspossible.Youcanemailittomeatmratsinadotcom.Thanks.Bye.Writing:Takingnotesandmessages0.‘Hello.ThisisMichaelJamesspeakingandthisisamessageforLelia.’

MichaelJamescalled

forLelia.(4words)1.‘I’dbegratefulifyoucouldreturnthiscallonmyhomenumber.’Callhimback_______________________.(4words)2.‘Iamcallingtoinformyouthatthenextmeetingisonhe23rd.’Pleasenote_________________________________.(8words)3.‘Wouldyoumindcheckingandlettingmeknowthefinaldates?’Pleaseconfirm___________________.(3words)4.‘IjustwantedtosaythatI’msorryforanyconfusion.’Heapologized_________________.(3words)1.Readwhatpeoplesayin1-9andwritemessages.Usewordsfromthespokenmessage.onhishomenumberthatthenextmeetingisonthe23rdthefinaldatesforanyconfusion5.‘Theclientisaskingifitwouldbepossibletoputthemeetingback.’Hecalledaboutpostponing___________.(2words)6.‘Ifyouhaveanyfurtherquestions,don’thesitatetocallme.’

Feelfree____________him.(2words)7.‘Iwashopingwecouldbringtheinterviewsforward.Isthatpossibleforyou?’Areyouableto________________________?(4words)8.‘Canyouletmeknowifyouareavailabletojoinuslater?’Letherknowifyoucan___________________.(3words)9．‘I’amtelephoningwithregardtoordernumber01-X33.Iamnothappyaboutit,I’amafraid.’She’scomplainingabout____________________.(3words)themeetingtocallbringtheinterviewsforwardjoinus/themlaterordernumber01-X332.Listentothefivecallsfromexercise1onpage30again.Takenotesandwritebriefandclearmessages.123451.PleaseemailRalphdetailofnextmonth’sseminarsatr.hensher@henckel.de.2.MariaMonblotwantstoattendnextmonth’sbusinessbreakfastmeetingnotthismonth’s.3.PleasecallJochenAndersonaboutthescheduleforthe25thbetweentwoandfiveo’clock.Hewantstochangethetimeandlengthofhisworkshop.4.PleasecallJochenAndersononbehalfofVanessaaboutthescheduleonthe25th.5.BryaninsecurityconfirmedtheopeningarrangementsforSunday.Callhimon077866788890ifthereisanythingelse.3.VanessareceivesacallfromJochenAnderson.Listen

andtakenotesonanyimportant:Checkingandclarifyingdetails?________________________________________________________.Confirmingactions?_________________________________________________________________.Requestingfurtherinformation?______________________________________________________.Listenagain.WhatphrasesdoesVanessausefor:*Dates_____________________________________*Times*Numbers___________________________________Theeventisonthe25th.TheschedulesaysJochenisspeakingat9.30pmbuthe’ssupposedtospeakat11am.He’dactuallyprefertospeakat2pm.Hismobileis0778890