1第三大題閱讀理解選擇題題庫說明：2024年8月23日整理，適用于國家開放大學專科學員一平臺期末機考考試。本大題共包含5小題，每小題4分，共計20分。閱讀短文，從A、B、C三個選★Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmemberandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybutohandleangrycustomers.ListedbelowareafewguidelinestNeverargueback.YoumuststaonlybyagreeingwiththeirviewpointandsuggestingapossiUseyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeabeabletounderstandwhythecustomeriscomplaining,sothatsyouwilldoeverythingwithinyourwinthecustomerover.TherewillbeasignificantchangeintheirControlyourangerandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesarcircumstancesbyfollowingthem.Ifyoufollowtheabovetips,youareonyourwaytosuc特別提醒，本題共5個小題，需要拉動答題框右邊的漆動條使5個試題顯示出來做譽/1A.arguebackandprotectyourselfC.keepcalmandlistA.YourmouthisnotmoreimportantforyouthanyourB.YoushouldlistenmoC.Youshouldtalkmorethan2A.Whenthecustomerscomplain,youneedn'tlistencarefullB.Youneedn'tsaysorC.Youshouldrelaxyourselfandtrytounderstandtheangrycustomers.Europeancompaniesareofhigherquality(質量)thanChinChinesepeoplebornbefore1985generallythinkthatforeignbr“WhenIfirstwenttotheUnitedKingdomin1997,IthoughtthatthedifferencebetweenChinaandEuquitebig,”Lisaid.“Butforthosbigdifference.”ThechangeinthinkingamongChinesebuyercompaniesusedtocontrol.AstudybyCreditSuisseincreasinglyshowingahomebrandbias.”Morethan90%ofyoungChinesebuyerswouldprefertobuyhomeappliancebrands,accordingtothestudy.Meanwhile,homecompaniesproducingfood,drinks,orpersonalcareproductsincreasedtheirshareofthemarketby3,3%overthelasttenyearstonearly70%.“Chinesebuyers,especiallytheyoungerones,don'tjustbelievethatforeignbrandsarebetter.Rightnow,ChinesebuyersthinkChinaisgoodand'MadeinChina'isnotbadTheChinesesmartphonemarketiscontrolledbyhomecompanies-Huawei,Oppo,Vivo,aonlyforeignbrandinthetopfive,butithaslostlaisbelievedtobedownto37%froma2015highof54%.特別提酸，本題共5個小題，需要掛動答題框右邊的漆動條使5個試題顯示出來假答11C.Chineseproductsintheeyeofforeigner.A.MoreandmoreforeignersgotobuyChineseproB.ForeignproductsaremoreexpensivethanChinesC.MoreandmoreChinesebuyerspreferChineseproducts.A.Applehadamarketshareof54B.Morethan90%ofyoungChinesebuyerspreferhomeC.Chinesepeoplebornbefore3本題正確答案選項) 4A.ToknowyourtargetaudiencewillhelpyoumakeotherdB.YourtargetaudiencemaybeabletohelpyouwiththeeventyouC.Format,content,prices,etc.cA.SuccessfuleventsdedothersupporterswillbeimprDEFININGYOURACCOMPLISHMENcommunityorfieldbecauseofyourworkoverthepastyear?TakeallofyouractivitianddividethemintothreetofivemajoraccoLESSISMORE:BESELECTIVE.Ifyouincludeeverythighlightkeyachievementswithphotos,orcasestudADDINGVISUALSANDCHARTS:Visualsandchartscanreducetheneemakethereportmoreattractive.It'sgreatifyouproduceafull-colorpublicationwithlotsofphotography.Ofcourse,itwilldependonyourresources.deeply.Makeitclearwhatyou'dlikeyourreaderstodooncet特別提酸，本題共5個小題，需要柱動蒼題框右邊的漆動條使5個試題顯示出來假答/1A.Usingfewerwords,makingfewerparts,andsoon,issimpler,andmoA.TheycanreducetheneedforteB.TheycanmakethereportmoreaC.Theycanmakethereporthardertob5[單選題]◆ThemanattheconcerttoldMary'sparentsthatd6longerphrasesandsentences.NowI'minAmerica,andformostofthitdirectly.It'samazinghowmuchthishwanttomakemistakes.Finaandotherpeoplelaughedatme,thensobeit.Aftert特別提醒，本題共5個小題，常要柱動答題框右邊的滾動條使5個試題顯示出來假答/1答案選項)[單選題]◆Accordingtothewriterisagoodwaytoi正確答案選項)B.learningEnglishg為本題正確答案選項)C.intheuniversityhashiredanewstaffmembertomakecontactwithandprovideservicestonewparents.ElainehasacceptedajobwithPPHC.Shehasadegreeinpsychotownmapandalistofthenamesofthefamiliesshewillberesponsiblefor,andwishesherluck.Aftlunch,ElainesetsouttoMarkhasadegreesimilajobwillconsistoftrainingforthenextweek7discusseswiththemwhattheyfeasytowriteaquestionnaire,youneedalotofskf8briefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.BriefqusimplelanguageareeasytoreadandundersMAKESUREQUESTIONSAYoushouldstartyourquestionnairewithgeneralquestionsandthenmovetbackandforthbetweengeneralandspshouldnotusetoomanyopen-endedquestionsiInaword,takingthetimetodevelopawell-designedandparticipant-friendlyquedatathatcanhelpyoumaketherightdecis特別提醒，本題共5個小題，常要柱動答題框右邊的漆動條使5個試題顯示出來做答/1A.ChoosedifferentfontB.Writelongparagraphsinsteadofshortones.A.DesigninganEffectiveQuestioB.QuestionnaireisthebestwaytocollectdatafrommanypeopA.QuestionnairedesignskillsB.Onen-endedauestionscannotprovidemoredetailedinformation.sovC.It'sworthtakingthetimetodevelopawell-designedandparticipant-friendlyquestitheprocess.Counteringanxiety-provokingthoughtscanhelptolowerlevelsofanxiety.“Ijustmessedanswer,andthere'snohope.”Onepoorans9Visualizingsuccesscanimproveperformanceandhelpeaseanxietwithyourinterviewer,particularlyinthehoursjustbeforeyourinterview.Tosomeextent,relaxationtec特別提醒，本題共5個小題，常要掛動譽題框右邊的漆動條使5個試題顯示出來做答/1題正確答案選項)B.Anxiety-provokingt確答案選項)選項)A.WhenweloseconfidenceiB.Whenwefindeffectivemeasuresagainstanxietyroundioutside,weareniceandwarminside.InthesummerhouseskeHousesarealsoplaceswhtogetherwithourfamiliesthere.ThefamilyeatandsHousesaredifferentinmanyways.Theyaremadeofdifferentthings.Somehousesaremadeofwood.Somearemadeofstone.Sometimesmorethanonethingisusedtomakeahouse.Housesaredifferentinthewaystheyarebuilt.Housesinhotcount項)A.inhotplacesliketolivethelightly-builtleavetheirowncustomsandmotherlanguagebehind.OneadvantageofspeakingmorethanonelanguageisthatyoucancommuFurthermore,speakingasecondlanguagealsoaofanotherculture.So,knowingmorethanonelanguageincreasesyourknowledgeofothercultures.Finally,havingmoremulti-languagespeakersimprovesrelationshipsbetweencountries.Ifpeoplefromdifferentotherandbetterunderstandeachother'sproblmanypeopledon'ttrytolearnanotherlanguage.Itisevenworsewhenpeoplel特別提醒，本題共5個小題，需要掛動蒼題框右邊的漆動條使5個試題顯示出來做答/1A.Thebenefitsoflearningotherlanguages.B.ThereasonswhypeoplecometC.TheimportanceoflearningEnglish為本題正確答案選項)A.discusstheneedforteachinganewlaB.introducethepassage'smaincharacterstothereadersC.showtheproblemsofspeakingonlyonelanguageA.theirmotherlanguage字體為本題正確答案選項)A.findabetterjobC.betterunderstandhistory選項)A.Notknowinganotherinchlongandareusuallyyellow,brown,red,oranother.Thesocietiesarenotallexactlythesamebecausethekindhasantsofthreemaintypes:queens,males,andworkers.