如何甄別詢盤？？？怎樣有效處理詢盤？？？BELIEVEWINTEXTILELIMITED如何甄別詢盤？？？怎樣有效處理詢盤？？？BELIEVEWI一、分析和判斷詢盤詢盤的分類1）毫無關系的詢盤2）沒有提到相關產品，只是尋求合作的詢盤3）有提到具體產品的詢盤4）提到產品的同時還需要一些價格，MOQ和運費的詢盤

一、分析和判斷詢盤詢盤的分類垃圾詢盤的特點注冊IP和發送地所在IP不匹配向多個賣家群發詢盤詢盤有嫌疑鏈接重復發送類似內容垃圾詢盤的特點注冊IP和發送地所在IP不匹配二、如何處理不同類別的詢盤1）過濾掉毫無關系的詢盤2）培養大致尋求合作的詢盤，回盤之后沒有了下文，定期的用不同新穎的標題郵件和推新產品進行再次跟蹤！3）主攻，提到產品的同時還需要一些價格等一些資料的詢盤，主攻這類詢盤，以多種的銷售方式促進客戶提早下單！4）需要注意的是，在分類詢盤和回復的同時，一定要警惕客戶用不同的郵箱套問產品的價格。遇到一個地區的同一產品的詢價要謹慎處理！二、如何處理不同類別的詢盤1）過濾掉毫無關系的詢盤系統自動判斷為垃圾詢盤系統自動判斷為垃圾詢盤群發詢盤群發詢盤詢盤內插入鏈接詢盤內插入鏈接注冊IP在中國注冊IP在中國同一時間重復發詢盤同一時間重復發詢盤案例1：案例1：這種詢盤目標性強，很明確地說明客戶所需要的產品，簡單地通過系統回復給賣家。催促下單，庫存不多。回復：（有庫存的情況下）DearX,

Thankyouforyourinquiry.

Yes,wehavethisiteminstock.Howmanydoyouwant?Rightnow,weonlyhaveXlotsoftheXcolorleft.Sincetheyareverypopular,theproducthasahighriskofsellingoutsoon.Pleaseplaceyourorderassoonaspossible.Thankyou!

Bestregards,

(name)

這種詢盤目標性強，很明確地說明客戶所需要的產品，簡單地通過回復：斷貨(outofstock)

DearX,

Wearesorrytoinformyouthatthisitemisoutofstockatthemoment.Wewillcontactthefactorytoseewhentheywillbeavailableagain.Also,wewouldliketorecommendtoyousomeotheritemswhichareofthesamestyle.Ialreadlyshowyouthosepicturesofourgoods.Wehopeyoulikethemaswell.Pleaseletmeknowforanyfurtherquestions.Thanks.

BestRegards,

(Yourname)

回復：斷貨(outofstock)

DearX,

案例２：案例２：

這種詢盤目標性更強，并且有明確的購買數量，詢盤的信息量較大。這樣的詢盤，我們可以按照客人的要求做一下發票給他們參考。DearX,

Thankyouforyourinquiry.Imadeaninvoiceaccordingyourinquiry.plscheck.Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant;theearlieryoupay,thesooneryouwillgettheitem.

Ifyouhaveanyquestionsofmakingthepayment,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblems.Thanksagain!Lookingforwardtohearingfromyousoon.

BestRegards,

(Yourname)這種詢盤目標性更強，并且有明確的購買數量，詢盤的信息量較大案例3：案例3：這種詢盤客人詢價Dearx,

Thankyouforyourinterestsinmyitem.

thewholesalepriceisusd/5yardswhichnoincludingshippingcost.However,we’dliketoofferyousomediscountsonbulkpurchases.IfyourorderismorethanXpieces,wewillgiveyouadiscountofxx%off.

Pleaseletmeknowforanyfurtherquestions.Thanks.

Sincerely,

(name)

這種詢盤客人詢價Dearx,

買家議價

Dearbuyer,

Thankyoufortakinginterestsinouritem.I’mafraidwecan’tofferyouthatlowpriceyoubargainedasthepriceweofferhasbeencarefullycalculatedandourprofitmarginisalreadyverylimited.However,wecanofferyouaXXX%discountifyoupurchaseabove$1000oneorder.Ifyouhaveanyfurtherquestions,pleaseletmeknow.Thanks!

(name)

買家議價

Dearbuyer,

折扣

Dearbuyer,

Thanksforyourmessage.Well,ifyoubuybothoftheXXXXitems,wecanofferyouaXXX%discount.Onceweconfirmyourpayment,wewillshipouttheitemsforyouintime.

Pleasefeelfreetocontactusifyouhaveanyfurtherquestions.

Thanks&Bestregards!

$myname

折扣

Dearbuyer,

未付款訂單

Dearbuyer,

WehavegotyourorderofXXXXXX。Butitseemsthattheorderisstillunpaid.IftheresanythingIcanhelpwiththeprice,size,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfirmed,Iwillprocesstheorderandshipitoutassoonaspossible.Thanks！

BestRegards

$myname未付款訂單

Dearbuyer,

如果買家希望提供樣品DearX,

Thankyouforyourinquiry.Iamhappytocontactyou.

Regardingyourrequest,Iamcanofferfreesmallsamplesbutyouneedtopaytheshippingcost.Tocheckoutourproductswerecommendorderingjustoneunitoftheproduct(thepricemaybealittlebithigherthanorderingbylot).Otherwise,youcanorderthefullquantity.Wecanassurethegoodsarehighquality.

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)

如果買家希望提供樣品DearX,

已付款訂單

DearX,

YourpaymentforitemXXXXXXXXXXXXXXhasbeenconfirmed.WewillshipyourorderoutwithinXXXworkingdaysaspromised.Afterdoingso,wewillsendyouane-mailnotifyingyouofthetrackingnumber.Ifyouhaveanyotherquestions,pleasefeelfreetoletmeknow.Thanks!

BestRegards

(name)

已付款訂單

DearX,

發貨后

Dearbuyer,

TheitemXXXXXXXXXXXXXXyouorderedhasalreadybeenshippedoutandthetrackingnumberisXXXXXXXXXXXXXX.Theshippingstatusisasfollows:XXXXXXXXXXXXXX.Youwillgetitsoon.Thanksforyoursupport!

BestRegards

(name)

發貨后

Dearbuyer,

已發貨并告知買家

DearX,

Thankyouforyoupurchasefromus.

WehaveshippedoutyourorderonFeb.10thbyDHL.Thetrackingnumberisxxx.Itwilltake5-10workingdaystoreachyouraddress,butpleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(name)已發貨并告知買家

DearX,

物流遇到問題

DearX,

Iamhappycontactyou.

Wewouldliketoconfirmthatwesentthepackageon16Jan,2014.However,wewereinformedpackagedidnotarrivedueto

shippingproblemswiththedeliverycompany.thenewtrackingnumberis:

XXX.

Itusuallytakes

7

daystoarrivetoyourdestination.Weareverysorryfortheinconvenience.Thankyouforyourpatience.

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)

物流遇到問題

DearX,

發貨幾天后買家沒收到貨

Dearbuyer,

WesentthepackageoutonXXXXXXXXXXXXXX,andwehavecontactedtheshippingcompanyandaddressedtheproblem.WehavegotbacktheoriginalpackageandresentitbyUPS.ThenewtrackingnumberisXXXXXXXXXXXXXX.

Iapologizefortheinconveniencesandhopefullyyoucanreceivetheitemssoon.Ifyouhaveanyproblems,don’thesitatetotellme.

$myname

發貨幾天后買家沒收到貨

Dearbuyer,

客戶投訴產品質量有問題

Dearbuyer,

Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodcondition?beforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI’mstillverysorryfortheinconveniencethishasbroughtyou.IguaranteethatIwillgiveyoumorediscountstomakethisupnexttimeyoubuyfromus.Thanksforyourunderstanding.

BestRegards

(name)客戶投訴產品質量有問題

Dearbuyer,

訂單完成

Dearbuyer,

Iamveryhappythatyouhavereceivedtheorder.Thanksforyoursupport.Ihopethatyouaresatisfiedwiththeitemsandlookforwardtodoingmorebusinesswithyouinfuture.

Thanks！

(name）

訂單完成

Dearbuyer,

提醒買家給自己留評價（aliexpress）

Dearbuy