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釋放人力數(shù)據(jù)價值助力企業(yè)數(shù)字化轉(zhuǎn)型楊東升

ElvisSAP

HXMCoEINTERNAL–SAPandCustomersonly2022.11HR的現(xiàn)有職能都能外包或轉(zhuǎn)移到直線部門來獲得高效回報;HR無法很好地滿足企業(yè)內(nèi)部顧客,沒有成為業(yè)務(wù)部門的合作伙伴;HR沒有擔(dān)當(dāng)起戰(zhàn)略性思考的責(zé)任,可以提升給高管層去負(fù)責(zé)。HR必須考慮轉(zhuǎn)型,否則只能面對死亡。(夸張、視角單一、警醒為主)1996年,托馬斯·斯圖沃特在《財富》發(fā)表專欄文章我們?yōu)楹卧骱轍R?人力資源人員“既不是戰(zhàn)略人員也不是領(lǐng)導(dǎo)者”;人力資源主要側(cè)重于行動而不是結(jié)果;人力資源不會講業(yè)務(wù)語言,更不會CEO的語言。新的人力資源技術(shù)也未必能解決這些問題2005年,哈蒙德教授在《Fast

Company》發(fā)表專欄文章It’s

TimetoSplitHR2014年,拉姆·查蘭在《哈佛商業(yè)評論》發(fā)表專欄文章大家都認(rèn)為HR無法為管理提供有價值的數(shù)據(jù),應(yīng)該將HR拆分,讓行政人力資源(HR-A)負(fù)責(zé)薪酬和福利,直接向CFO匯報;讓領(lǐng)導(dǎo)力與組織人力資源(HR-LO)關(guān)注提高員工的業(yè)務(wù)能力,直接向CEO匯報。人力資源應(yīng)該“將員工和業(yè)務(wù)數(shù)據(jù)聯(lián)系起來,從而找出企業(yè)的優(yōu)勢和劣勢”DoNotSplitHR–AtLeastNotRamCharan’s

Way2014年,戴維.尤里奇在《哈佛商業(yè)評論》發(fā)表專欄文章,反駁拉姆.查蘭“當(dāng)HR能夠在?才、領(lǐng)導(dǎo)?和組織能???為?層領(lǐng)導(dǎo)提供洞察時,他們就在創(chuàng)造巨?的價值。”——

戴維.尤里奇從HR

Scorecards

到數(shù)據(jù)驅(qū)動業(yè)務(wù)的一場革命今天2000年以前2005

-

2015人力資本分析成為支持企業(yè)戰(zhàn)略的重要部分JoshBersinDavidGreenAlAdamsenHow

Seriously

does

Google

take

data?People

Analytics

:

What

Google

want

to

seeThe

Analytic

Value

Chain行動洞察分析指標(biāo)數(shù)據(jù)觀點(diǎn)The

People

&

Innovation

Lab

(PiLab)Project

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Do

managers

matters?8

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on

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SuccessFactors

人力資本分析標(biāo)準(zhǔn)指標(biāo)(部分)STAFFING

人員配備RETENTION人才保留ENVIRONMENTHR

SERVICE

DELIVERY

WORKFORCEORGANIZATIONALEFFECTIVENESS組織效能COMPENSATION&BENEFIT人力服務(wù)交付薪酬福利工作環(huán)境勞動力Turnover

人才流動Education

and

Development人才培養(yǎng)及發(fā)展Recruitment

招聘EmploymentBrandStrengthExternalHire

RateInvoluntaryTerminationRateNewHireTurnover

ContributionRetentionRateHR

Profile

概要HRCorporateStaffingRatioProductivity生產(chǎn)率CompensationDemographic統(tǒng)計Absence/Attendance考勤AbsenceRateCross-FunctionMobility–ManagersAverageAnnualSalaryperFTEAverageCostRateofContractorsAverageHourlyRateBonusActualtoPotentialRateBonusEligibilityRateHumanInvestmentRatioOperatingExpenseperFTEOperatingProfitperFTEOperatingRevenueperFTEOtherLaborRateAgeStaffingBreakdownHRCustomerSatisfactionAverageWorkforceAgeEthnicHRMobilityRateNetHire

RatioTerminationBreakdownbyPerformanceRatingAverageWorkweekNewPositionRecruitmentRateNewPositionRecruitmentRatioRecruitmentSourceBreakdownRecruitmentSourceRatioRehireRateHRProfessionalStaffMixRatio

BackgroundStaffingBreakdownEmployeeSatisfactionwithLeadershipCompensationValueofUnscheduledAbsenceper

FTEPTO

UtilizationRateHRRecruitment

SourceRatioHRStaffingBreakdownHRStaffingCoverageRatioHRStaffingRateGenderStaffingBreakdownStaffingRate-50+YearsOldStaffingRate-DisabilityStaffing-Rate-FemaleTerminationRateTerminationReasonBreakdownVoluntaryTerminationRateBonusReceiptRateLDPPrevalenceRateManagerInstabilityRateManagerQualityIndexPositionsWithoutReadyCandidatesRateCompensationSatisfactionIndexDirectCompOperationExpenseRateReturnonHumanInvestmentRatioScheduleFlexibilityRateEmployee

Engagement

參與度EmployeeCommitment

IndexEmployeeEngagement

IndexEmployeeRetentionIndexMarketOpportunityIndexOfferFit

IndexStaffingRate-MinorityUnscheduledAbsenceBreakdown

HR

ExpenseInternal

Movement

內(nèi)部流動CareerPathRatioCross-FunctionMobilityInternalHire

RateInternalPlacementRateLateralMobilityPromotionRatePromotionSpeedRatioTransferRate費(fèi)用WorkUnitsperFTEStaffingRate-MultilingualDirectCompensationExpenseper

UnscheduledAbsenceDaysperHRExpenseBreakdown-FunctionHRExpenseBreakdown-TypeHRExpenseper

FTEFTEMarketCompensationRatioEmployeeStructural

結(jié)構(gòu)Structure結(jié)構(gòu)OvertimeExpenseperFTEOvertimeRateTotalCompensationExpenseperFTEUnscheduledAbsenceRateSuccessPoolCoverateSuccessPoolGrowthRateHROperatingExpenseRateHRRevenueExpenseRateHRRevenueper

HREmployeeAverageSpanof

ControlCustomer-FacingTimeRateEEO

JobCategoryStaffingBreakdownCorporateExpenseRateEmployeeStockOwnershipPercentageCost

of

Turnover

流程成本AverageTerminationValueEmployee

Relations雇傭關(guān)系A(chǔ)DRSuccessRateUpwardSalaryChangeRoleHRITAverageVoluntaryTermination

Training培訓(xùn)ValueEmployeeOwnershipRateEmployment

LevelStaffingBreakdownIntangibleAssetValueperFTEMarketCapitalizationperFTEExternalComplaint

FactorGrievanceRateHRTechnologyExpenseRateHRITAverageDaystoEntryHRITLateTransactionRateHRITTransactionErrorRateUpwardMobilityBenefits福利AverageTrainingClassSizeTerminationValueper

FTEBenefitsExpenseperFTEBenefitsExpenseTypeBreakdownBenefitsOperatingExpenseRateBenefitsSatisfactionIndexBenefitsTotalCompensationRateE-LearningAbandonmentRateStaffing

Effectiveness

有效性指標(biāo)

Turnover

Cost

Rate-

<1Year

TenApplicantInterviewRateGrievanceTimetoResolveIndustrialDisputeAbsenceDaysper

FTEFunctionStaffingBreakdownStaffingRate-CorporateStaffingRate-CustomerFacingStaffingRate-ManagerialStaffingRate-Part

TimeStaffingRate-RevenueGeneratingStaffingRate-TemporaryStaffingRate-UnionEmployeesEmployeeSatisfactionw/TrainingInnovation創(chuàng)新ApplicantRatioAverageInterviewsperHireContact

Center服務(wù)中心NewProducts&ServicesRevenueperFTECAPABILITY

人才能力AverageSign-onBonusExpense

Performance

ManagementTrainingChannelDeliveryMixTrainingCourseContentBreakdownAverageHandleTimeContact

Center

SatisfactionOne-CallResolutionRateSelf-ServicePenetrationRateServiceLevelR&DExpenseRateAverageTimetoFillIntervieweeOfferRateIntervieweeRatioNewHire

FailureFactorNewHire

PerformanceSatisfactionAveragePerformanceAppraisalRatingHealth

&

Safety健康及安全AverageTimeLost

per

H&SIncidentH&SExpenseBreakdownH&SExpenseper

FTEEquity公平性AverageNumberofOptionsperEmployeeEmployeeTurnaroundRateEmployeeUpgradeRateHighPerformerGrowthRatePeer

ReviewRateTrainingExpenseperEmployeePayroll薪資TrainingHoursperFTEEquityIncentiveValueperTrainingHoursperOccurrence

EmployeeTenure

任職AverageOverpaymentValueDirect

Deposit

ParticipationRateOverpaymentRateH&SIncidentsper

100FTEsLost

TimeIncident

RateWorkersCompensationPremium

per

FTEWork-RelatedInjuryReturnRatioPerformanceAppraisalParticipationRateAverageWorkforceTenureOrganizationTenureStaffingBreakdownNewHire

Satisfactionw/RecruitingNetProceedsofOptionsperEmployeeExercisingNumberofOptionsExercisedperEmployeeStockIncentiveEligibilityRateTrainingPenetrationRateTrainingQualityPayrollErrorRatePayrollExpenseper

EmployeePerformanceRatingDistributionPerformance-BasedPayDifferentialOfferAcceptanceRateOn-TimeTalentDeliveryFactorRecruitmentCostperHireRecruitmentExpenseBreakdownReferralConversionRateReferralRateStaffingRate<

1-year

TenureTrainingStaffRatioTrainingTotalCompensationExpenseRatePerformanceContinegentPayPrevalenceSelf

ReviewRateUpwardReviewRateSign-OnBonus人力資本分析標(biāo)準(zhǔn)指標(biāo)

樣例1人力資本分析標(biāo)準(zhǔn)指標(biāo)

樣例1人力資本分析標(biāo)準(zhǔn)指標(biāo)

樣例2人力資本分析標(biāo)準(zhǔn)指標(biāo)

樣例2什么是

People

Analytics為決策提供一切與員工有關(guān)的痕跡Businessstrategy,KeyJobStrategy,PayPhilosophy,PerformanceManagement,…戰(zhàn)略ResearchMethod,SurveyDesign,ExperimentDesign,Theory…PeopleAnalytics方法論系統(tǒng)HRIS,Reporting,SurveyTool,Visualization,…T-Tests,Correlation,Regression,PredictiveModels,…統(tǒng)計學(xué)讓PA強(qiáng)化HR對公司的業(yè)務(wù)支持能力,驅(qū)動業(yè)務(wù)數(shù)字化轉(zhuǎn)型為不同業(yè)務(wù)階段的引入匹配的分析能力從0到1增長放緩增長遇到瓶頸數(shù)據(jù)驅(qū)動業(yè)務(wù)找到新目標(biāo)和增長發(fā)力點(diǎn)實(shí)驗(yàn)評估助力業(yè)務(wù)迭代直覺驅(qū)動業(yè)務(wù)野蠻生長投石問路業(yè)務(wù)缺少方向感孕育期嬰兒期學(xué)步期青春期盛年期穩(wěn)定期貴族期官僚期?

數(shù)據(jù)分析跟在直覺后面跑,?

以BI角色為主,通場以T+1及

?

具備計劃、what-if分析,內(nèi)容方面業(yè)務(wù)時反應(yīng)業(yè)務(wù)指標(biāo)即可

對標(biāo)模型,業(yè)務(wù)指標(biāo)庫等?

實(shí)時業(yè)務(wù)AB對比,模擬對業(yè)務(wù)的影響,?

深度思考,幫助分析師找到關(guān)鍵問題?

Story,數(shù)據(jù)探索(Discovery)BarLineScatter

plotTreemapHeatmapBuretteR

Visualization從

0

1Stacked

SticksCombinationBubbleNumber

points

Value

Driver

tree強(qiáng)大的圖表選項增強(qiáng)可視化WaterfallAreaCluster

bubbleMarimekkoHistogramTableRadarTime

series聯(lián)動分析及模型建立PieDonutBox

plotGeo

map從

0

1強(qiáng)大的圖表選項增強(qiáng)可視化聯(lián)動分析及模型建立突破增長放緩快速錨定問題計劃AB對比What-If突破增長放緩快速錨定問題計劃

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