精品文檔精心整理精品文檔可編輯的精品文檔STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:CARRYINGOUTTHESAILBOARDCOMPETITIONSTANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:RUNNINGTHESHERATON/REGENTREGATTASTANDARD:KNOWLEDGEOFTHEEVENTANDTHESTAGESANDSKILLSNEEDEDTOPRODUCEIT.PROCEDURE:Theeventwouldbeinfourstages–preparation,Introductionandracemeeting,Event,Conclusion.PreparationThiseventmustbepreparedinanumberofways.Thedaybefore,theRegentwillbecontactedandremindedofthetimeandplace.Anhourbefore,our3Hobieswillberiggedonthebeach,theboatshavingbeenallocatedtoguestspreviouslyonafirstcomefirstservedbasis.Thechaseboatwillbetakenoutanhourbeforetosetupthetriangularcourse.Thestartlinemaybebetweentheplatformandtheracebuoy,startingeitheronareachorbeatdependingonskillofcompetitors.Theracemeetingwillbepreparedinadvancesoastogivealltheinformationrequired.Lifejacketswillalsobeavailable.IntroductionandracemeetingThiswillbedesignedtogiveoutallinformationthatguestswillneedtotakepart-lengthofraces,andnumber.avoidanceofcollisions.Pointssystem.Startproceduresandsequence.Finishprocedures.Capsizingandotherhazard.PROCEDURES:(continued)Allquestionswillbeansweredandnamesandboatnumberswillbedoublechecked.AspecialwelcomewillbeextendedtoallRegentparticipants.TheEventAllparticipantswillthensailouttostart.Spectatorscanbecarriedouttotheplatform.Whenallboatsareinear-shotthefirstsignalwillbegivenandtheotherswillfollowthesequence.Afterstarting,theorganiserswillhavethechaseboatreadyincaseofanyproblems.Eachracewillberepeated,withresultsnoted.ConclusionWhenallracesarecompleted,theboatswillallheadashorewherethebeachattendantswillhelprecoverthem.Allboatswillbereturnedneatlytotheirpositionsandallequipmentwillbecarriedbackandstored.Theguestswillbeencouragedtocongregatefortheresultsandprizegiving.Thewinnerandloserwillreceiveprizes.Beforeleaving,theRegentguestswillreceiveourthanksandanattendantwillsumupwithafewwords.SHERATON/REGENTHOTELREGATTAINFORMATIONTheactivitydurationis11/2hours.Theseriesconsistsof3races,eachlasting20minutes.Safetyofparticipantsandobserverswillbeofprimeimportance,andallnecessarysafetyprocedureswillbeobserved.Asafetyboatwillbeonconstantalert.Thestartwillbeonthewaterbetweenananchoredstartboatandaregattabuoy.Thestartsequencewillbe:6minutes–horn3minutes–horn1minutes–horn30seconds–whistleCountdownStart–hornRecall–additionalhornNOFLAGSWILLBENECESSARYThestartwillbeonareachunlesscompetitorsareparticularlycompetent.Allpotentialhazards,reefsorobstructionswillbepointedoutinthepre-racemeeting.Thecoursewillbeasimpletriangularcourse,includingabeat,reachandrun.Thefinishcanbeonabeatorrundependingonconditionsandparticipants.Onfinishing,boatswillbeaskedtoremainclosetothestartboatinpreparationforthestartofthenextrace.pointswillbegivenforeachfinisherasfollows:1st3/4point2nd2points3rd3pointsetc.UNTIL:Nonfinisher–thetotalnumberofboatsplustwopoints.PROCEDURES:(continued)OnlyHobie14’swillbeallowedtorace.Theymaycarryanynumberofpeoplebutonlyonesail.Theemphasiswillbeonenjoymentandthefunelementwillbestressed.Spectatorswillbeencouraged,andtheycanviewfromanchoredcraft,thefloatingdock,motorboats,canoesorfromthebeach.Theeventmusthaveaconclusionofsomesort,preferablyaprizegiving.Equipmentneeded-3Regattabuoys,eachwitha50ftofnylonline3Anchorsorconcretebricks1Airhorn1Whistle1Startboatwithanchorandline1ChipboardandpenAllHobiecatsinworkingorder1Safetyboat1BlackboardandchalkSTANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:EXCURSIONTOTHELOCALCARVINGVILLAGESTANDARD:ALLSTAFFSHOULDKNOWALLABOUTTHETOURANDBEABLETOACCOMPANYITATSHORTNOTICEIFNECESSARY.PROCEDURE:Thisexcursioninitiallywillbelaidontwiceaweek,onceforadultsandonceforchildren.Itwilllast11/2hours.Stages:-Ensurethatallinterestedpartiesarenotifiedoftheeventandtime,(usingtheactivitydeskandwordofmouth).Preparenumbersandensureadequatetransportisavailableandbooked.(transportmustbebookedwellaheadandnumbersconfirmed).Ensurethatallguestsarepresentbeforeleaving–andescortthetourwhennecessary,(usuallyatourguidewillbepresentbutoftenoneoftheactivitystaffwillhavetoaccompanythetrip).Explainabitaboutthevillageontheway,thedo’sanddon’tsandwhattheycanbuy.UponarrivalgreetMoseseandescortguestthroughvillage.Allow11.4hoursmaximumfortrip,andorganisethereturnsmoothly.PROCEDURES:(continued)Allstaffwillbetakenonafamiliarisationtriptothevillageon30Octoberat2p.m.Moredetailscanbeaddedafterthetrip,asaclearerpicturewillhavebeenpainted.Thechildren’stripwillinvolvemorebuildupandadifferentkindofpreparation.Thevillagemustbemadeawareofthetypeofgueststoexpect.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:ALLHEAD:ACTIVITIESDIRECTORG.M.APPROVAL:DATE:TASK:APPEARANCESTANDARDS(PARTOFDEPARTMENTORIENTATION)STANDARD:ALLACTIVITIESSTAFFWILLMAINTAINACLEAN,WELLGROOMEDAPPEARANCEATALLTIMES.STAFFWILLBEDRESSEDINACLEANWELLKEPTUNIFORMDURINGALLWORKINGHOURS.PROCEDURE:Allstaffwillshowerfrequently,hairwillbeneatlycut,andladieswithlonghairmusthavehairtiedupneatly.Fingernailswillbeclean.Forfemalestaffonly,alightamountofmakeupispermitted,andonlyifappliedneatly.Uniforms,includingshoes,willremainonthepropertyandwillbetheresponsibilityofeachemployeetokeepingoodrepair.Staffmayonlyenterworkingareawhenproperlyattired.Anydeviationfromtheabovemayresultinsuspension.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:BEACHATTENDANTHEAD:ACTIVITIESDIRECTORG.M.APPROVAL:DATE:TASK:ACTIVITIES:ALL:NO.54+1STANDARD:PROCEDURE:IN-HOUSEWATERSPORTSTherecompriseofallnon-motorised,hotel-ownedboats.Thepaddleboatsoperateonafirstcomefirstservedbasis,buttheSailboardsandHobiesneedtoabebooked.ThechargesforHobieuseare$5per1/2hour;andforSailboards$2.50per1/2hour.Tobook,takedownallthedetails,checkthemandthencalltheBeachBureasabove.Whenconfirmationisgiven,followtheotherstagesabove.HIREEQUIPMENTAllhireequipmentwillbekept,andissuedfromtheBeachBure,withtheexceptionofallboardgames,librarybooks,cards,childrengames,golfandtennisequipment.Thereisnochargeforhireequipment.Toissuehireequipment,usetheequipmentissue’book.Therewillbetwobooks,oneintheBeachBureandonebehindtheActivitiesDesk.Alltheinformationwillbefilledinandcheckeduponreturnofequipment.Alsoavoucherwillbegiven,thesecondcopybeingkeptuntilequipmentisreturned.MOTORISEDWATERACTIVITIESThiswouldincludeallservicesprovidedbyKingfisherSports.Eachbookingmustbechargedforatthepublishedrateandallbookingforexcursionsmustbeatleast12hoursinadvance.PROCEDURES:(continued)Tobook,theActivitiesDeskattendantwillcalltheKingfisherextensionattheBeachBureandmakethebooking.Confirmationmustbegiven.Uponconfirmationthevoucherwillbefilledin,withthetopcopygoingtotheguest.Thecontrolsystemalsoincludesadailysummaryofallsalesandbookings.ThismustbefilledoutbytheActivityDeskattendantattheendofthedayandsubmittedtotheaccountsdepartment.Procedureforcashhandling,thedropsafeandthelockeroperationwillbeexplainedbythefrontdeskcashiersupervisor.Thefloatwillbe$100.00Otherpointstoremember:Allroomschargesmustbepassedtoreceptionimmediately.WhentheActivitiesDeskisclosed,bookingsmaybemadewithreceptionandvouchersissued.Inthemorning,allbookingsshouldbechecked.Allbookingsmustbeconfirmed.Whenaguestgiveshisroomnumber,callhimbyname.ItisthejoboftheAssistantActivitiesDirectorandtheEquipmentSupervisortocheckthatthevoucher+controlsystemsarecarriedoutcorrectly.Twicedailychecksmustbemadetoensuretheprocessisgoingaheadsmoothlyandtoensurealltransactionsareincludedonthedailysummary.AnyproblemsorinconveniencetoguestsmustbereportedtotheActivitiesDirector.TheothercontrolsystemusedisIlafo–thiswillbeexplainedinthetourdeskorientation.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ACTIVITIES FRONTDESKRECEPTIONISTHEAD:ACTIVITIESDIRECTOR/FRONTOFFICEMANAGERG.M.APPROVAL:DATE:TASK:TAKINGDETAILSOFREQUESTEDACTIVITIESANDEXCURSIONSSTANDARD:PROCEDURE:TheTourDeskattendantleavesat4:30p.m.andisreplacedbymemberoftheActivitiesstaffuntil5:30p.m.Afterthistimeallactivityquestions,excursionandtourbookings,andKingfisherSportsbookingswillbehandledbythefrontdesk.Allfrontdeskpersonnelmust–BefullyawareoftheDaily+Specialactivitiesprogrammeandwhatitinvolves.Haveabasicknowledgeofalltoursandexcursionsoffered.KnowthewaterexcursionprogrammecarriedoutbyKingfisherSports.Enquirieswillbeintheformof:InhouseactivityrequestsTourandexcursionbookingrequestsKingfisherSportsbookingrequestsTennisCourtuseEquipmentborrowingPROCEDURES:(continued)EquipmentborrowingwillbehandledbytheConcierge.Forallotherrequests:ListentotherequestWorkoutiftherequestneedstobebookedatall,ifnotinformtheguest.Iftherequestneedsbookingfollowtheseguidelines;Listentothequestionandrepeatittotheguestinformtheguest:-thatnoconfirmationispossibleasconcessionairesareclosed.-thatyoucantakethedetailsandhavethetourdeskmakeaconfirmationinthemorning.-thatthetourdeskwillhaveananswerby8a.m.iftheywouldliketocalldown.Thentakedownthedetailsandentertheminthe‘bookings’book.Ie.TimeNameNo.ofRoomRequestedRecep-PaxNo.Time+DateActivitytionistThebookingbookwillhavebeencollectedfromtheactivitiesdeskat5:30p.m.Whenclosingthereceptionintheevening,ensurethatthe‘bookingbook’isreturnedtotheactivitiesdeskreadyforthedeskattendant.EXCEPTIONSⅰ)ANYREQUESTSFORKINGFISHERSPORTSERVICESOREXCURSIONSCANBEREFERREDDIRECTLYTOTHEKINGFISHERBEACHBUREWHICHWILLBEMANNEDFROM7A.M.TO7P.M.FORANYBOOKINGREQUESTSAFTERTHISTIMEFOLLOWTHEPROCEDUREABOVE.PROCEDURES:(continued)ⅱ)FORANYPERSONWISHINGTOBOOKTOPLAYTENNISAFTER5:30P.M.,FOLLOWTHISPROCEDURE:-PhoneNewksTennisRanchBookacourtFilloutavoucher,foundintheactivitiesdeskcupboardRaisethechargeGivethetopcopytotheguesttopresenttotheTennisRanch5.Placeallothervouchercopiesinsidethe‘bookingbook’fortheattentionofthedeskattendant.6.Iftheguestrequiresaracquet,informtheConciergewhowillissueit.ABOVEALL–ENSURETHATALLINFORMATIONGIVENOUTISCORRECTANDTHATTHEGUESTRECEIVESPROMPTANDEFFICIENTSERVICE.精品文檔精心整理精品文檔可編輯的精品文檔STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:FAMILIARITYWITHTHECONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEM.STANDARD:THEASSISTANTANDTHESUPERVISORWILLJOINTLYPRODUCEANINVENTORYOFALLEQUIPMENTANDACONTROLSYSTEMFORTHEISSUEOFGAMESANDEQUIPMENT.EACHWILLBESIMPLEANDEFFECTIVE.PROCEDURE:TheassistantandSupervisorwillproduceaninventoryofalldepartmentalequipment.Thisinventorywillbecheckedatintervals.Fromtheinventory,theywillalsoproduceacontrolsystemfortheissueandreclaimofallgamesandsportsequipment.AllstaffwillbeawareofhowthesystemworksandhowtoissueandreclaimequipmentfromtheBeachBureandActivitiesDesk.InventoryTheinventoryissimplyalistorrecordofallequipmentthedepartmenthasatitsdisposal.Itservesthepurposeofensuringthattheequipmentisaccountedforandthatifanyequipmentgoesmissing,weareawareofit.TheControlSystemTwo“Equipmentissue”bookswillbeopened.OneforusebehindtheActivitiesDeskandoneforusebehindtheBeachBure.NoChargewillbemadeforissueoftheequipment,butitshouldbereturnedby5p.m.totheplaceofissue.EquipmentissuedattheActivitiesDeskmaystayoutovernight.PROCEDURES:(continued)TheControlsystemswillconsistofthetwobooksinwhichentrieswillbemade.Theentrieswillbeasfollows:RoomTimeDateReturnedNameEquipmentExpectedInitialReturnByTheentriestobemadeareself–explanatory.ThebookshouldbecheckedattheendofthedaybytheAssistanttoensurethatallequipmenthasbeenreturnedtotheBeachBure.HeshouldalsocheckthatallequipmentattheActivitiesDeskisaccountedfor.ForguestswantinggamesaftertheActivitiesDeskisclosedtheyshouldrefertothereceptionforissueofequipment.Itisvitalthatalequipmentbeinventoriedandthenitsusemonitored.Thiswillissuetheequipmentagainstlossortheftandwillserveasanefficientrecordofrepairsneeded.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:CARRTUBGOUTOFALLMISCELLANEOUSACTIVITIES.STANDARD:ALLSTAFFWILLBEFLEXIBLEENOUGHTOCARRYOUTACTIVITIESATSHORTNOTICE–ANDBRINGINSPECIALSKILLSOFTHEIROWN–SUBJECTTOTHEACTIVITYDIRECTOR’SAPPROVALPROCEDURE:Theactivitiespresentedinthedailyprogrammeandthespecialactivitiesprogrammeareoftensubjecttochange.Althoughmanyoftheactivitiesarepermanent,otherscouldbeaffectedbybadweather,equipmentfailureorbytherebeinglackofparticipants.Ineacheventuality,staffmusthavetheabilitytoimprovise..Theactivitiessubstitutedcouldbe:specialinterestevents.themeeventsgroupactivities.conventionrequirements.Orwetweatherevents.Whereaneventisneededtosubstituteaprogrammedevent,theActivitiesDirectormayaskanyemployeetoimproviseStaffshouldpreparealistofactivitiesandeventsheorshecouldcarryouttocaterfrothispossibility.BeforebringinginanyeventwhichdeviatesfromtheprogrammetheActivitiesDirectoristoreceivetheproposalandwillthentakethenecessaryaction.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:ISSUEANDRECLAIMOFTOWELSFROMTOWELBURE.STANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:MANNINGTHEBEACHBURE.STANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:KNOWINGTHEVOUCHERANDCONTROLSYSTEMS.STANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:PROMOTINGGROUPPARTICIPATIONANDENCOURAGINGACTIVITIES.STANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:TEACHINGASAILBOARELESSON.STANDARD:PROCEDURE:STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:TEACHINGAHOBIECATSAILINGLESSON.STANDARD:ALLEMPLOYEESSHOULDBEABLETOSAILANDGIVEBASICHOBIESAILINGINSTRUCTIONPROCEDURE:WheneveraninstructorteachesasailinglessonontheHobieCat,he/sheshouldfollowthereguidelinessothateachinstructorisgivingoutthesameinformation.Thedemonstrationhobieshouldberiggedandreadyinfrontofthegrouporindividual,andanyotherequipmentneededshouldbeattheready.LIFEJACKETSSHOULDBEOFFERED.IntroductionIntroduceyourselftothegrouporindividualandgetnames,andanindicationofhowmuchsailingtheyhavedonebefore.Explainthatthiswillbeabasiclessonaimedatteachingthebasicsandgettingthemgoingasquicklyaspossible.Explainthatitwillbea3partlesson:Drylanddrill.Accompaniedstagewithinstructor.Solosail–iftheychoosetodoit.DrylanddrillExplainthebasicpartsoftheboat–thenamesofthetwosails–thefourcontrolsoftheboatTiller,Daggerboard,Mainsheet,Jibsheets.Showthepositionsofthehelmsmanandcrewandwhatcontrolstheyhavetotakecareof:PROCEDURES:(continued)Showtheprocedureforturning,(Tackingonly),tobeingwith.notifycrew,pushtilleraway,watch,andwaitforboom,crossasboomcrosses,faceforward,centralizetiller.Thecrewwouldcrosstomiddleandwaitforthemanoeuvretobecompleted.Thepointsofsailingwouldbeexplained,aswouldheadtowindandhowtogetoutofit.Thesailangleswouldalsobecovered.Accompaniedstagewithinstructor:Repeatallthestagestaughtintwoways:firstlywiththeinstructordemonstrating,thenwithguesttrying.Intheeventofalargegroup,thisstagewouldinvolvetakingguestsoutinpairsfor15minutesaccompaniedinstruction.SoloSailBeforethisstagetheinstructorwouldcalmlymentionwhattodointheeventofacapsize.Thisstagewouldonlybeattemptediftheguestiscomfortable,theinstructorisconvincedhe/sheisready,andtheweatherissuitable.Theinstructorwouldexplainthelimitstostaywithinandwouldassistwiththelaunchandrecovery.Ifpossibleonlylettheguestssailonreaches.Theinstructorwouldwatchthesolosailorsforthedurationofthesail.Safetyisvital.ConclusionToconclude,theinstructorwillgetthegrouptogetherforasummaryofallthingscovered.PROCEDURES:(continued)DuringgeneraluseofHobies–ahalfhourlimitmayhavetobeimposedsoastoenableallgueststousetheequipment.Thiswouldbesubjecttoneed.Settingup+packingawaytheHobbies9.a)Thehullmustbestoredabovethewallwithallsailsstoredandlockedaway.Allattachmentsmustbetakenoff.TorigtheHobieTurnthehulltointothewind.Attachsailtoboomandenterallbatterns.Attachhalyard.Haulupsailensuringmainsheetisout.EnsurehalyardispulledTaut;ifusingajib,itisvitaltoensurethattheluffisTaut.Thisprocedurewillbedemonstrated.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:TAKINGTHEWATER–POLOACTIVITY.STANDARD:ALLSTAFFMUSTBEABLETOSWIMANDBEABLETOTAKECOMMANDOFAWATER–POLOACTIVITYPROCEDURE:Thewaterpoloactivitywillbeheldinthemainpoolandcouldbeachildren’soradultsevent.Thesestepsshouldbefollowed:Ensurethatallequipmentissetupbeforehand,andthateverythingneededisreadyatthepoolside.Equipmentneededincludes;ball,goals,waterpolocaps,skibelts,blackboardchalk,whistleandasafetypole.EnsurethatallguestsatthepoolsideknowthattheeventisabouttotakeplaceandhowlongitwilltakeEncourageparticipation.Whenguestsaregathered,explaintherules:Safetyatalltimes–iftireddropout,noduckingetc.Noholdingtheballwhenmoving.Youmustswimwhilepushingit.Aftereachgoaltheballcomesbacktothereferee.Scorewillbekeptontheblackboard.Explainlengthofgameorscoretobereached.Giveoutswimcapsandpickteams.Thiscanbedoneanyway,forexamplebycountries,bysex,byageoratrandom.Anyonerequiringskibeltforbuoyancywillbegivenone.Beginthematch–refereeconstantlyandwatcheachplayertoensurethegameissafe;keepaconstantscoredisplayed.PROCEDURES:(continued)Whenthematchisover(thiscouldbeatanytimedecidedbytherefereedependingontirednessofparticipants,targetscorereached,oranyotherreason)allequipmentshouldbereturnedtothestore.Makesurethereisaclearbeginningandaclearendtotheactivity.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:GIVINGTHESAILINGTHEORYLECTURE.STANDARD:ALLSTAFFSHOULDBEABLETOGIVETHESTANDARDTHEORYLECTURE,KNOWTHESTAGES,ANDBEABLETOTALKKNOWLEDGEABLYFORTHE30MINUTEACTIVITIES.PROCEDURE:ForequipmentaninstructormayneedHobieCat,ablackboard,andchalk.Thelecturewillbeastandardformatandwillfollowthreestages:Introduction–Introduceyourselfandthesubject;explainitsrelevanceandwhatareasyouwillcover.Puttheaudienceatease.Lecture–Usingtheworkingmodel,theblack–boardandchalk,theinstructorwillexplainthefollowing:Thedifferenttypesofboatsandtheirrigs–Sloop,Ketch,Catrig,Clipperetc.ThepartsofaHobieCatandtheirfunctions,Hull,Tiller,Rudder,Mast,Sailsetc.Thefourmaincontrols.Thepointsofsailing–Beat,Reach,Reach,Runetc–howtheycompareandwhy.Sailshape–aerodynamical,thechangingshapeofsailsthroughtheages,batterns,sailparts,sailcontrolsforchangingshale.Howasailworks–Sloteffect,Windflowdirection,highandlowpressure,Vacuumeffect.EachstagewillbeassistedbydiagramsandtheuseofvisualaimRecappingandquestions–Themainpointswillbehighlightedaswilltheirrelevance.Anyquestionswillbeanswered.PROCEDURES:(continued)Test–Somekindoftestwillbegiven,usuallyverbally.Theemphasisshouldbeoninformalityandthereshouldbeno‘test;atmosphere.Conclusion–thisfinalstageisveryshortandshouldconsistofonlyafewwordstogiveaclearendingtotheactivity.Duringthelectureaninstructorshouldtakecaretofollowtheguidelineson‘howtoteachandgiveinstruction.’STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:GIVINGTHESAILBOARDTHEORYLECTURESTANDARD:ALLSTAFFSHOULDBEABLETOREPRODUCETHISLECTUREEFFECTIVELYPROCEDURE:Forequipment,aninstructormayneedawindsurferablackboardandchalk.Thelecturewillbeastandardformatandwillfollowthesestages:Introduction–Introduceyourselfandthesubject;explainitrelevanceandwhatareasyouwillcover.Puttheaudienceatease.2.Lecture–Usingtheworkingmodel,theblackboardandchalk,theinstructorwillexplainthefollowing:Thethreedifferenttypesofboard–flat,fun,short/sinker/theiruses,andwhywehaveflatboards.Thepartsofasailboardandtheirfunctions–Board,Daggerboard/Centreboard,Skeg,theriganditsparts,thesailetc.Thepointsofsailing–Beat,reach,run,howtheycompareandwhy.Sailsshape–Aerodynamical,thechangingshapeofsailsthroughtheages.Batterns,sailparts,sailcontrolsforchangingshape.Howthesailworks–Windflowdirection,highandlowpressure,vacuumeffect.Eachstagewillbeassistedbydiagramsandtheuseofvisualaids.Recappingandquestionanswering–themainpartswillbehighlightedaswilltheirrelevance.Anyquestionswillbeanswered.Test–Somekingoftestwillbegiven,usuallyverbally.Theemphasisshouldbeoninformalityandmaximumgroupparticipation.PROCEDURES:(continued)Conclusion–Thisfinalstageisveryshortandshouldconsistofonlyafewwordstogiveaclearendingtotheactivity.Caremustbetakentobeinterestingandinformative.Theguidelinesonhowtoteachandtogiveinstruction’mustbefollowedexplicitly.STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:CARRYINGOUTTHESAILBOARDFREESTYLEDEMONSTRATIONSTANDARD:EMPLKOYEESSHOULDBEABLETODOTHEDEMONSTRATIONOREXPLAINWHILEANOTHERPERSONDOESIT.THESEQUENCEOFEVENTSMUSTBELEARNED.PROCEDURE:Thedemonstrationisinthreeparts:IntroductionDemonstrationConclusionBeforetheeventtheequipmenttobesetoutisasfollows:Onesailboardriggedandlyingonthebeach.Oneblackboard,withclearlyvisibleorderofevents(learnedthoroughlybythetwoparticipatingbeachattendants