ERP項目組內部培訓-WorkFlow

基礎知識篇（一）2010年08月13日ERP項目組內部培訓-WorkFlow

基礎知識篇（一）20概要Unit2

OrganizationalStructure組織架構Unit1Introduction工作流介紹Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace業(yè)務工作臺概要Unit2OrganizationalStructuIntroduction工作流介紹Unit2

OrganizationalStructure組織結構Unit1Introduction工作流介紹Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace業(yè)務工作臺Introduction工作流介紹Unit2OrganIntroduction工作流介紹Content內容1.WhatisSAPBusinessWorkflow?

什么是SAP業(yè)務工作流2.IntroductiontoWorkflowTerminology

介紹工作流術語3.AdvantagesofUsingWorkflow

運用工作流的優(yōu)點Introduction工作流介紹Content內容Objectives目標1.DescribeSAPBusinessWorkflowconcepts描述SAP業(yè)務工作流的概念2.OutlinethecircumstancesunderwhichSAPBusinessWorkflowcanbeusedeffectively描述什么樣的情況下能有效地使用SAP業(yè)務工作流3.DefinethebasicSAPBusinessWorkflowterminology

解釋基本的SAP業(yè)務工作流術語Introduction工作流介紹Objectives目標Introduction工作流介Introduction工作流介紹GoalsofReorganizingBusinessProcesses使用工作流達到的目標：增加流程的透明性，增加雇員的職責，關注客戶的興趣，更高效的管理，關注流程的最終結果。Introduction工作流介紹GoalsofReoIntroduction工作流介紹Coversallaspectsoftheprocess流程涵蓋的各個方面TheProcessflowitself(Business)業(yè)務流程本身ThePeopleinvovled(Organization)流程涉及的人員Theeffects(ProcessInformation)流程結果SAPBusinissWorkflowIntroduction工作流介紹Coversalla■AWorkflowManagementSystemfacilitatesthe

electronicprocessingofstructuredprocesseswhich:IncludearangeofactivitiesAlwaysoccurinasimilaroridenticalformInvolveseveralpeopleordepartmentsRequireahighdegreeofcoordination■WorkflowManagementSystemscontrolprocessesaccordingtoapredefinedmodelandareespeciallysuitedtostructuredorganizations■工作流管理中，一些結構流程符合：流程包括一系列的活動，流程是相似的或者相同的，需要多個人員或者部門的高度的協調性

■工作流管理通過預先定義的模板和合適的組織架構控制流程Introduction工作流介紹WhatProcessesareParticularlySuitableforSAPBusinessWorkflow?■AWorkflowManagementFaster,simpleraccesstoinformation快速，簡單的訪問信息Administrativetasksarelessdemanding對管理任務有更少的要求Processesareeasiertolearnandunderstand

流程更簡單易學,易懂Introduction工作流介紹Workflow:AdvantagesforEndUsersFaster,simpleraccesstoinfoFlexibleinchangingofprocessesOrganizationalstructure流程，組織架構的靈活變化Introduction工作流介紹WorkflowBenefitsforManagementBettercontrolofinformationofdeadlinesofservicelevelsofprocessingcosts對信息，最后期限，服務水平，流程花銷等有更好的控制Introduction工作流介紹WorkflowBenIncreaseproductionClearingbacklogDistributionofinformationandwork:

Everyusergetshisworklistautomatically

fromthesystemSpeedupprocessesyouwillgetcashdiscountmoreoftenbetter/quickerreactiontoerrorsCustomersaremoresatisfiedprocessesaremorequicklyfinishedbetterinformation

flow增加生產：及時清空積壓，每個用戶從系統(tǒng)中自動獲得工作項加快流程：經常獲得折扣，對錯誤信息的快速反應顧客的滿意度增加：流程更快速的完成，更優(yōu)化的流程信息Introduction工作流介紹Workflow:AdvantagesforEnterprisesIncreaseproductionIntroductioSimplydocumentmanaging,Standarde-mailandgroupwarealthoughWorkflowusesboth!Datadistributionacrossmultiplesystems:EDI/ALEisusedforthispurpose,butWorkflowcansupportthisoption!ScreensequencemanagementwithinatransactionManagementoftemporarydataManagementof“onetime”processesAtooltofillfunctionalitygaps!Introduction工作流介紹WorkflowIsNot!!!簡單文件，標準的e-mail和groupware，工作流只能運用這些信息。不能對這些文件進行管理數據跨系統(tǒng)的分配：EDI/ALE能跨系統(tǒng)傳遞數據，但是工作流不能。通過事物代碼對屏幕的一系列操作進行管理管理臨時的數據執(zhí)行一次流程的管理補充SAP功能的工具（如果一個FC不能直接執(zhí)行，那么用工作流就不能執(zhí)行這個FC）Simplydocumentmanaging,StandToStreamlineaBusinessProcess

使業(yè)務流程的效率更高效EnsureCorrectBusinessProcessesareFollowed

確保執(zhí)行正確的業(yè)務流程FormallyDefineandImplementaBusinessProcess更加嚴謹的確定和執(zhí)行一個業(yè)務流程Introduction工作流介紹SAPBusinessWorkflow’sPurposeToStreamlineaBusinessProceObjectAgentTaskRoleStepEventWorkflowWorkitemBusiness

WorkplaceSAPBusinessWorkflowTerminologyIntroduction工作流介紹ObjectAgentTaskRoleStepEventWoFiveQuestionsforEachPartofaBusinessProcessWhoShould?DoWhat?WithWhatObjects?When?InWhatOrder??Introduction工作流介紹FiveQuestionsforEachPartoInWhatOrder?ConsistsofstepsCanbetriggeredbyevents工作流由步驟組成，并由事件觸發(fā)WorkflowDefinitionControlstheBusinessProcess通過工作流模塊來控制業(yè)務流程Introduction工作流介紹InWhatOrder?ConsistsofstepWhat?Activity/TaskExecuteaTransactionExecuteaReportExecuteaFunctionModuleRunaRoutineinanExternalSystemUpdateaSpreadsheetDocumentgenerationUserdecisionautomaticcontrolstepsEventIntroduction工作流介紹活動或任務：執(zhí)行一個事物、一個報表、一個函數模塊，運行一個外部系統(tǒng)的程序，更新一個電子數據表等文件生成用戶決定自動控制步驟What?Activity/TaskEventIntroduWhatandwithWhatObject:ObjectTypeExampleSAPBusinessObjecttypesInvoiceRequisitionMaterialArchiveddocumentsEDImessages(IDocs)DocumentsfromPCofficeapplicationsObjectMethods(DoWhat?)Post(theinvoice)Approve(therequisition)Change(thematerial)Display(theimage)Introduction工作流介紹SAP業(yè)務對象：發(fā)票，申請，物料，歸檔文件，電子數據交換信息，PC應用中的文件對象方法（對對象進行的操作）：開（發(fā)票），同意（申請），修改（物料），顯示（文件）WhatandwithWhatObject:SAPWhoTasksand‘PossibleAgents’Introduction工作流介紹

WHO:ToDecidewhoShouldReceiveaWorkItemandPerformaTaskAlistofpossibleagentsisrequiredforatask.Thislistcontainstheemployeesinyourenterprisewhoareauthorizedtoreceivethisworkitem.Theactualrecipientsoftheworkitemaredeterminedatruntime.YoudonothavetohaveHRfortherelationshipswithorganizationalobjects.ThefunctionsareprovidedwiththeBasissystem.誰：決定誰收到代辦事項并執(zhí)行任務一個任務需要一系列可能的代理人。這些人包括企業(yè)中有權收到該待辦事項的雇員。在工作項執(zhí)行時決定實際的收件人。WhoIntroduction工作流介紹WHO:TWHEN?out-

come3out-

come1out-

come2EventOutcomeshowsthewariousresultsofastepTellstheworkflowthatsomethinghashappenedWorkflowcanbestarted(triggeringevent)Stepcanbeended(terminatingevent)WaitstepforreactingtoaneventSteptypeEventcreatorIntroduction工作流介紹工作流何時啟動，何時觸發(fā)，何時審批，何時結束顯示一個步驟的不同結果WHEN?out-

come3out-

come1out-

Introduction:SectionSummaryActiveflowofinformationtotherightpeopleattherighttimeintherightformatintherightquantityABetterReturnonInformationIntroduction工作流介紹一個激活的流程信息：在正確的時間，以正確的方式，以適當的數量，發(fā)給正確的人。更好的結果信息Introduction:SectionSummaryAOrganizationalStructure組織架構Unit2

OrganizationalStructure組織架構Unit1Introduction工作流介紹Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace業(yè)務工作臺OrganizationalStructure組織架構UnContents:內容OrganizationalManagement組織架構的管理HRSetUpHR的建立SimpleMaintenance

簡單維護Positions

職位OrganizationalStructure組織架構OrganizationalStructureContents:OrganizationalStructAttheconclusionofthisunit,youwillbeableto:在這部分結束，將學到：SetupanOrganizationPlan

建立一個組織架構ConnecttheOrganizationPlantoaworkflow

組織架構和工作流的連接OrganizationalStructure組織架構UnitObjectivesAttheconclusionofthisunitTheworkflowsystemfindstheagentsoftheindividualtasksbyevaluatingtheorganizationalplan

工作流系統(tǒng)通過評估組織架構找到每個任務的代理人Youmustlookforoptionsonhowtorelateeachsteptoyourorganization

找到怎樣連接工作流的每個步驟與組織架構的方法HRhascreatedacurrentorganizationalstructureofyourcompanyHR已經在企業(yè)中創(chuàng)建好了一個組織架構Youmustbuildtheconnectionfromthisorganizationalstructuretoyourworkflow必須建立組織結構和你的工作流的一個連接OrganizationalStructure組織架構OrganizationalStructure:BusinessScenarioTheworkflowsystemfindstheOrganizationalStructure組織架構OrganizationalPlanSAPHRTerminologyusingajobadvertisementinanewspaperasanexample利用報紙上的一個職位招聘廣告解釋SAPHR術語OrganizationalStructure組織架構OrIntegrationoforganizationalmanagementTaskdistributionaccordingtoresponsibility:

Linkingtaskswithpossibleagentsondescriptionlevelorientedto“jobs”Dynamictaskdistributionatruntime:

DeterminationofrecipientsbasedoninformationfromthecontextoftheworkflowandtheobjectsprocessedActivedeterminationofthe“correct”recipientsandprovidingthemwiththeinformationrequiredHighdegreeoftransparencyofbusinessprocessesandtheirresponsibilitiesOrganizationalStructure組織架構IntegrationofOrganizationalManagement組織管理的一體化根據職責對任務進行分配：以職務為導向連接任務和可能的代理人；運行時動態(tài)分配任務:依據工作流的背景和對象流程信息決定收件人；活動或者任務決定正確的代理人并提供給他們想要的信息業(yè)務流程和職責的高度透明性IntegrationoforganizationalOrganizationalStructure組織架構ExampleforanOrganizationalChart部門內部的業(yè)務流程和跨公司的業(yè)務流程OrganizationalStructure組織架構ExOrganizationalStructure組織架構BasicHRDefinitionforWorkflowInOrganizationalManagement,SimpleMaintenanceenablesyoutoquicklycreateyourinitialorganizationalplan.YouonlycaterforThebasicobjectsandtheirrelationships.在組織管理中，簡單維護能快速的創(chuàng)建一個基本的組織結構。這只符合最基本的目標和關系。OrganizationalStructure組織架構BaOrganizationalStructure組織架構CreatinganOrganizationalPlaninSimpleMaintenance（earlierrelease

）CreateOrganizationalUnit,CreatePositions,AssignTasksOrganizationalStructure組織架構CrOrganizationalStructure組織架構NavigationOverviewObjects:organizationalunits,persons,jobs,positions,tasks,usersUsethesearchareatolocateobjects.Searchalsoviarelationshipswithotherobjectsandsoreresultsas‘favorite’variants.Resultsofsearchappearhereforselection.Double-clickdesiredobjecttobringitintoOverviewArea.Seeoverviewineitherlistmodeorasatreestructure.Double-clicktoreachfurtherobjectcharacteristicsinDetailArea.IntheOverviewareayoucanswitchbetweentheoganizationalstructureandthestaffingplanofoneorganizationalunit.CharacteristicsoftheobjectinOverviewAreacanbemaintainedhere.Tabstripsidentifyandgroupsimilardata.OrganizationalStructure組織架構NaOrganizationalStructure組織架構UndoChangescannotbeundoneoncethedatahasbeenstoredinthedatabase.OrganizationalStructure組織架構UnOrganizationalStructure組織架構PositionsPositionsarespecifictoyourorganization.Multiplepositionsmayperformsimilarjobtasks.Eachpositiontypicallyrepresentsoneemployee,butmaybepartiallyfilledbymorethanone.職位在組織架構中是具體的，但是職務不是。多個職位可以執(zhí)行相同職務的工作。每個職位下面掛一個人，但是也有一個職位下掛好幾個人的情況。OrganizationalStructure組織架構Po事務碼：PPOCE創(chuàng)建一個新的根組織單元，然后創(chuàng)建一個子級別的組織單元，或者創(chuàng)建一個職位。OrganizationalStructure組織架構Release4.6B:CreatingaPosition

事務碼：PPOCE創(chuàng)建一個新的根組織單元，然后創(chuàng)建一個子級別Jobsareindependentofprganizationalunits.Positionsareconnecteddirectlytoanorganizationalunit.OrganizationalStructure組織架構Release4.6B:CreatingaNewJobJobsareindependentofprganiRelease4.6B:AssigningaUserOrganizationalStructure組織架構把創(chuàng)建好的職位分配給具體的人Release4.6B:AssigningaUserOrganizationalStructure組織架構AssignmentWorkflowTasks-OrganizationalObjects注意：一個用戶被定義成可能的代理人，才可能在工作流運行時收到待辦事項；通過任務維護分配工作流任務給組織對象是最好的方法。OrganizationalStructure組織架構AsOrganizationalStructure:UnitSummaryIntegrationoforganizationalManagementintoSAPBusiness

WorkflowSAP業(yè)務工作流中的組織架構的一體化管理Transparencyofbusinessprocessesandtheirresponsibilities

業(yè)務流程和職責的透明性Dynamictaskdistributionatruntime執(zhí)行時動態(tài)分配任務Highflexibilitywithregardtoorganizationalchanges組織架構改變的高度靈活性OrganizationalStructure組織架構OrganizationalStructure:UnitUnit2

OrganizationalStructure組織架構Unit1Introduction工作流介紹Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace業(yè)務工作臺WorkflowTemplates工作流模板Unit2OrganizationalStructureWorkflowTemplates工作流模板WorkflowTemplatesContents:

內容Workflowtemplatesinapplications

工作流模板的應用Workflowandtemplatedocumentation工作流和模板文件WorkflowTemplates工作流模板WorkflAttheconclusionofthisSection,youwillbeableto:在這部分內容中，將學到：Findworkflowtemplatesusingthestructuresearch

通過結構搜索查找工作流模板Callworkflowtemplatehelpdocumentation

查找工作流模板幫助文件SpecifythestepsforadaptinganSAPworkflowtemplate

描述SAP工作流模板的各個步驟WorkflowTemplates工作流模板WorkflowTemplates:UnitObjectivesAttheconclusionofthisSectWorkflowTemplates工作流模板SAPDeliveredWorkflowTemplatesStructureSearch與模板有關事務碼：模板創(chuàng)建：PFTC_INS模板修改：PFTC_CHG模板顯示：PFTC_DIS模板復制：PFTC_COP模板刪除：PFTC_DELWorkflowTemplates工作流模板SAPDeWorkflowTemplates工作流模板SAPDeliveredWorkflowTemplatesDocumentationWorkflowTemplates工作流模板SAPDeWorkflowTemplates工作流模板FI:ApprovalofParkedDocumentsWorkflowTemplates工作流模板FI:AppWorkflowTemplates工作流模板MM:PurchaseRequisitionApprovalWorkflowTemplates工作流模板MM:PuWorkflowTemplates工作流模板HR:NotificationofAbsenceWorkflowTemplates工作流模板HR:NoWorkflowTemplates工作流模板AdaptingTemplatesIdentifybusinessprocesstobesupportedbySAPBusinessWorkflow

以SAP業(yè)務工作流為支撐確認業(yè)務流程Configuretheworkflowruntimeanddevelopmentsystem

配置工作流的運行和開發(fā)環(huán)境Selecttemplatethatcorrespondstoyourrequirements

根據需求選擇合適的模板Createorganizationalplan

創(chuàng)建組織單元Definepossibletaskagents

確定可能的任務代理人Linktaskstotheorganizationalplan

任務和組織架構的連接Activateeventlinkageforyourworkflow

激活工作流的事務連接（事務連接事務碼：SWETYPV）WorkflowTemplates工作流模板AdaptiWorkflowTemplates工作流模板BusinessProcess‘LeaveApproval’WhensomeonecreatesanotificationofabsenceProcess:DepartmentheaddecideswhethertoapproverequestIfapproved,requestisreleasedbyHRCreatorcancancelatanytimeIfnotapproved,requestcreatordecidestowithdraworchangeIfrequestistobechanged,itisreturnedtocreatorforupdateScenarioisrepeatedifchangesaremadeGainmanagementandenduserapprovalbeforecontinuing!WorkflowTemplates工作流模板BusineWorkflowTemplates工作流模板UseTemplate1.Assignagents2.Activaterelevantevents3.Adaptinformationtext

I.Usingtemplatewithoutenhancement

Ⅱ.Configureatemplate1.Changeagents2.Maintaininformationtexts3.Scheduledeadlinemonitoring一.運用一個沒有增強的模板：分配代理人，激活關聯的事件，編寫文本信息二.配置一個模板：修改代理人，維護文本信息，設定最后期限監(jiān)控WorkflowTemplates工作流模板UseTeWorkflowTemplates工作流模板ConfiguringaTemplatefromtheIMGEachtemplatefromtheImplementationGuiderequiressomeapplication-specificCustomizing

每個模板都需要滿足用戶的某些特殊需求Workflowscenariodocumentationtellsyouwhatconfigurationisrequired

工作流的實際業(yè)務流程告訴我們模板需要根據需要修改Stepsaredifferentforeachtemplate

每個模板的步驟都是不一樣的StepsareinthesectionoftheIMGwhereyoucarryouttheapplicationconfiguration

執(zhí)行模板的步驟時需要根據需求修改WorkflowTemplates工作流模板ConfigUnit2

OrganizationalStructure組織結構Unit1Introduction工作流介紹Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace業(yè)務工作臺BusinessWorkplace業(yè)務工作臺Unit2OrganizationalStructureBusinessWorkplace業(yè)務工作臺BusinessWorkplaceContents:內容：UseofBusinessWorkplace使用業(yè)務工作臺BusinessWorkplace業(yè)務工作臺BusineBusinessWorkplace業(yè)務工作臺BusinessWorkplace:ObjectivesAttheconclusionofthissection,youwillbeableto:

在這部分內容中，將學到：UsethefeaturesandfunctionalityoftheBusinessWorkplaceforworkflowactivityandmonitoringofworkitems利用業(yè)務工作臺的特性和功能執(zhí)行工作流活動和監(jiān)控工作項BusinessWorkplace業(yè)務工作臺BusineBusinessWorkplace業(yè)務工作臺BusinessWorkplace:BusinessScenarioTheend-userinterfaceofaworkflowistheworklistoftheBusinessWorkplace最終用戶界面中的工作流就是業(yè)務工作臺中的工作項Youmustaccommodatethedifferentrequirementsfromallusers

要考慮到所有用戶的不同需求Therefore,youwanttolearnaboutBusinessWorkplacehandling因此，首先需要熟悉業(yè)務工作臺的操作BusinessWorkplace業(yè)務工作臺BusineBusinessWorkplace業(yè)務工作臺WorklistasInterfaceforEndUser業(yè)務工作臺是SAP業(yè)務工作流運行環(huán)境的一部分。雇員在業(yè)務工作臺里面接收到文件和待辦事項。BusinessWorkplace業(yè)務工作臺WorkliOverview

treeAutomatic

groupingSpecial

workitemsTaskdescriptionWorkitemtextTips/TricksRelatedobjectsWorkitem

previewWorklistBusinessWorkplace業(yè)務工作臺BusinessWorkplaceinR/3（SBWP）Overview

treeAutomatic

groupinExecuteForward（轉發(fā)）Resubmit（重新提交）Replace（替代）Reserve(保留)DisplayDisplay

attachmentCreate

attachmentBusinessWorkplace業(yè)務工作臺BusinessWorkplace-WorklistExecuteForwardResubmitReplaceRBusinessWorkplace業(yè)務工作臺WorkItemDisplayNotechnicaldetailscanbeseenAttractiveappearanceandclearstructureimproveacceptancefromusersAttachmentsappearimmediatelyandcanbeviewedbyclickingDescriptionisformattedBusinessWorkplace業(yè)務工作臺WorkIBusinessWorkplace業(yè)務工作臺TechnicalWorkItemDisplayTechnicalinfocanbeseenDescriptionisnotformatted設置->工作流設置->個人設置設置技術信息的顯示BusinessWorkplace業(yè)務工作臺TechniBusinessWorkplace業(yè)務工作臺Summary:BusinessWorkplaceFunctions

Workitemfunctions

execute

reserve/replace

setto‘done’

forward

resubmit

deadline

attachments

rejectCollectallinformationandactivitiesintheenvironmentofaworkitem

FurtherfunctionsFurtherinformation

Objectlist

Activitylist

agent

displayhistory

containerinfo

steplog

technicaldata

deadlines

forwarder

priority

attachments

status

furtherobjects;

add

display

deletefromlist

addexecutesetto‘done’delete

WorkitemdescriptionBusinessWorkplace業(yè)務工作臺SummarBusinessWorkplace業(yè)務工作臺WorkflowLogChronologicalview

oftheprocessShowsallrecipients,

possibleandexcluded

agentsWorkflowlogDetailsforeachstepDetails

sectionGreenlineshows

processprogressGraphic

workflowlogBusinessWorkplace業(yè)務工作臺WorkflBusinessWorkplace業(yè)務工作臺WorkflowOutboxforStatusTrackingQuickandeasyoverviewofprocessesinvolvedStatusoftasksataglanceImprovedabilitytoanswercustomerinquiries

快速，簡單的瀏覽涉及的流程看到任務的狀態(tài)提高解決用戶需求的能力Workitems

you’ve

executedFlowsyou

startedWorkitems

you’ve

forwardedProcessedworkflowsStatusof

StepsObjects

involvedCurrent

agentBusinessWorkplace業(yè)務工作臺WorkflBusinessWorkplace業(yè)務工作臺DisplayingWorkItemsinDifferentClientsBusinessWorkplace業(yè)務工作臺DisplaBusinessWorkplace業(yè)務工作臺BusinessWorkplace:SummaryTheend-userinterfaceofaworkflowistheBusinessWorkplace最終用戶界面中的工作流就是業(yè)務工作臺中的工作項Differentconfigurationscanbedefinedbytheuser

用戶可以根據自己的需求自定義配置DifferentUserInterfaceAlternatives(SAPGuiforHTML,SAPGuiforWindows,SAPGuiforJava,MAPIclients)不同的用戶界面的方案（基于HTML的SAP圖形化界面，基于窗口的SAP圖形化界面，基于JAVA，MAPI客戶端的SAP圖形化界面）BusinessWorkplace業(yè)務工作臺BusineThankYou!ThankYou!ERP項目組內部培訓-WorkFlow

基礎知識篇（一）2010年08月13日ERP項目組內部培訓-WorkFlow

基礎知識篇（一）20概要Unit2

OrganizationalStructure組織架構Unit1Introduction工作流介紹Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace業(yè)務工作臺概要Unit2OrganizationalStructuIntroduction工作流介紹Unit2

OrganizationalStructure組織結構Unit1Introduction工作流介紹Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace業(yè)務工作臺Introduction工作流介紹Unit2OrganIntroduction工作流介紹Content內容1.WhatisSAPBusinessWorkflow?

什么是SAP業(yè)務工作流2.IntroductiontoWorkflowTerminology

介紹工作流術語3.AdvantagesofUsingWorkflow

運用工作流的優(yōu)點Introduction工作流介紹Content內容Objectives目標1.DescribeSAPBusinessWorkflowconcepts描述SAP業(yè)務工作流的概念2.OutlinethecircumstancesunderwhichSAPBusinessWorkflowcanbeusedeffectively描述什么樣的情況下能有效地使用SAP業(yè)務工作流3.DefinethebasicSAPBusinessWorkflowterminology

解釋基本的SAP業(yè)務工作流術語Introduction工作流介紹Objectives目標Introduction工作流介Introduction工作流介紹GoalsofReorganizingBusinessProcesses使用工作流達到的目標：增加流程的透明性，增加雇員的職責，關注客戶的興趣，更高效的管理，關注流程的最終結果。Introduction工作流介紹GoalsofReoIntroduction工作流介紹Coversallaspectsoftheprocess流程涵蓋的各個方面TheProcessflowitself(Business)業(yè)務流程本身ThePeopleinvovled(Organization)流程涉及的人員Theeffects(ProcessInformation)流程結果SAPBusinissWorkflowIntroduction工作流介紹Coversalla■AWorkflowManagementSystemfacilitatesthe

electronicprocessingofstructuredprocesseswhich:IncludearangeofactivitiesAlwaysoccurinasimilaroridenticalformInvolveseveralpeopleordepartmentsRequireahighdegreeofcoordination■WorkflowManagementSystemscontrolprocessesaccordingtoapredefinedmodelandareespeciallysuitedtostructuredorganizations■工作流管理中，一些結構流程符合：流程包括一系列的活動，流程是相似的或者相同的，需要多個人員或者部門的高度的協調性

■工作流管理通過預先定義的模板和合適的組織架構控制流程Introduction工作流介紹WhatProcessesareParticularlySuitableforSAPBusinessWorkflow?■AWorkflowManagementFaster,simpleraccesstoinformation快速，簡單的訪問信息Administrativetasksarelessdemanding對管理任務有更少的要求Processesareeasiertolearnandunderstand

流程更簡單易學,易懂Introduction工作流介紹Workflow:AdvantagesforEndUsersFaster,simpleraccesstoinfoFlexibleinchangingofprocessesOrganizationalstructure流程，組織架構的靈活變化Introduction工作流介紹WorkflowBenefitsforManagementBettercontrolofinformationofdeadlinesofservicelevelsofprocessingcosts對信息，最后期限，服務水平，流程花銷等有更好的控制Introduction工作流介紹WorkflowBenIncreaseproductionClearingbacklogDistributionofinformationandwork:

Everyusergetshisworklistautomatically

fromthesystemSpeedupprocessesyouwillgetcashdiscountmoreoftenbetter/quickerreactiontoerrorsCustomersaremoresatisfiedprocessesaremorequicklyfinishedbetterinformation

flow增加生產：及時清空積壓，每個用戶從系統(tǒng)中自動獲得工作項加快流程：經常獲得折扣，對錯誤信息的快速反應顧客的滿意度增加：流程更快速的完成，更優(yōu)化的流程信息Introduction工作流介紹Workflow:AdvantagesforEnterprisesIncreaseproductionIntroductioSimplydocumentmanaging,Standarde-mailandgroupwarealthoughWorkflowusesboth!Datadistributionacrossmultiplesystems:EDI/ALEisusedforthispurpose,butWorkflowcansupportthisoption!ScreensequencemanagementwithinatransactionManagementoftemporarydataManagementof“onetime”processesAtooltofillfunctionalitygaps!Introduction工作流介紹WorkflowIsNot!!!簡單文件，標準的e-mail和groupware，工作流只能運用這些信息。不能對這些文件進行管理數據跨系統(tǒng)的分配：EDI/ALE能跨系統(tǒng)傳遞數據，但是工作流不能。通過事物代碼對屏幕的一系列操作進行管理管理臨時的數據執(zhí)行一次流程的管理補充SAP功能的工具（如果一個FC不能直接執(zhí)行，那么用工作流就不能執(zhí)行這個FC）Simplydocumentmanaging,StandToStreamlineaBusinessProcess

使業(yè)務流程的效率更高效EnsureCorrectBusinessProcessesareFollowed

確保執(zhí)行正確的業(yè)務流程FormallyDefineandImplementaBusinessProcess更加嚴謹的確定和執(zhí)行一個業(yè)務流程Introduction工作流介紹SAPBusinessWorkflow’sPurposeToStreamlineaBusinessProceObjectAgentTaskRoleStepEventWorkflowWorkitemBusiness

WorkplaceSAPBusinessWorkflowTerminologyIntroduction工作流介紹ObjectAgentTaskRoleStepEventWoFiveQuestionsforEachPartofaBusinessProcessWhoShould?DoWhat?WithWhatObjects?When?InWhatOrder??Introduction工作流介紹FiveQuestionsforEachPartoInWhatOrder?ConsistsofstepsCanbetriggeredbyevents工作流由步驟組成，并由事件觸發(fā)WorkflowDefinitionControlstheBusinessProcess通過工作流模塊來控制業(yè)務流程Introduction工作流介紹InWhatOrder?ConsistsofstepWhat?Activity/TaskExecuteaTransactionExecuteaReportExecuteaFunctionModuleRunaRoutineinanExternalSystemUpdateaSpreadsheetDocumentgenerationUserdecisionautomaticcontrolstepsEventIntroduction工作流介紹活動或任務：執(zhí)行一個事物、一個報表、一個函數模塊，運行一個外部系統(tǒng)的程序，更新一個電子數據表等文件生成用戶決定自動控制步驟What?Activity/TaskEventIntroduWhatandwithWhatObject:ObjectTypeExampleSAPBusinessObjecttypesInvoiceRequisitionMaterialArchiveddocumentsEDImessages(IDocs)DocumentsfromPCofficeapplicationsObjectMethods(DoWhat?)Post(theinvoice)Approve(therequisition)Change(thematerial)Display(theimage)Introduction工作流介紹SAP業(yè)務對象：發(fā)票，申請，物料，歸檔文件，電子數據交換信息，PC應用中的文件對象方法（對對象進行的操作）：開（發(fā)票），同意（申請），修改（物料），顯示（文件）WhatandwithWhatObject:SAPWhoTasksand‘PossibleAgents’Introduction工作流介紹

WHO:ToDecidewhoShouldReceiveaWorkItemandPerformaTaskAlistofpossibleagentsisrequiredforatask.Thislistcontainstheemployeesinyourenterprisewhoareauthorizedtoreceivethisworkitem.Theactualrecipientsoftheworkitemaredeterminedatruntime.YoudonothavetohaveHRfortherelationshipswithorganizationalobjects.ThefunctionsareprovidedwiththeBasissystem.誰：決定誰收到代辦事項并執(zhí)行任務一個任務需要一系列可能的代理人。這些人包括企業(yè)中有權收到該待辦事項的雇員。在工作項執(zhí)行時決定實際的收件人。WhoIntroduction工作流介紹WHO:TWHEN?out-

come3out-

come1out-

come2EventOutcomeshowsthewariousresultsofastepTellstheworkflowthatsomethinghashappenedWorkflowcanbestarted(triggeringevent)Stepcanbeended(terminatingevent)WaitstepforreactingtoaneventSteptypeEventcreatorIntroduction工作流介紹工作流何時啟動，何時觸發(fā)，何時審批，何時結束顯示一個步驟的不同結果WHEN?out-

come3out-

come1out-

Introduction:SectionSummaryActiveflowofinformationtotherightpeopleattherighttimeintherightformatintherightquantityABetterReturnonInformationIntroduction工作流介紹一個激活的流程信息：在正確的時間，以正確的方式，以適當的數量，發(fā)給正確的人。更好的結果信息Introduction:SectionSummaryAOrganizationalStructure組織架構Unit2

OrganizationalStructure組織架構Unit1Introduction工作流介紹Unit3

WorkflowTemplates工作流模板Unit4

BusinessWorkplace業(yè)務工作臺OrganizationalStructure組織架構UnContents:內容OrganizationalManagement組織架構的管理HRSetUpHR的建立SimpleMaintenance

簡單維護Positions

職位OrganizationalStructure組織架構OrganizationalStructureContents:OrganizationalStructAttheconclusionofthisunit,youwillbeableto:在這部分結束，將學到：SetupanOrganizationPlan

建立一個組織架構ConnecttheOrganizationPlantoaworkflow

組織架構和工作流的連接OrganizationalStructure組織架構UnitObjectivesAttheconclusionofthisunitTheworkflowsystemfindstheagentsoftheindividualtasksbyevaluatingtheorganizationalplan

工作流系統(tǒng)通過評估組織架構找到每個任務的代理人Youmustlookforoptionsonhowtorelateeachsteptoyourorganization

找到怎樣連接工作流的每個步驟與組織架構的方法HRhascreatedacurrentorganizationalstructureofyourcompanyHR已經在企業(yè)中創(chuàng)建好了一個組織架構Youmustbuildtheconnectionfromthisorganizationalstructuretoyourworkflow必須建立組織結構和你的工作流的一個連接OrganizationalStructure組織架構OrganizationalStructure:BusinessScenarioTheworkflowsystemfindstheOrganizationalStructure組織架構OrganizationalPlanSAPHRTerminologyusingajobadvertisementinanewspaperasanexample利用報紙上的一個職位招聘廣告解釋SAPHR術語OrganizationalStructure組織架構OrIntegrationoforganizationalmanagementTaskdistributionaccordingtoresponsibility:

Linkingtaskswithpossibleagentsondescriptionlevelorientedto“jobs”Dynamictaskdistributionatruntime:

DeterminationofrecipientsbasedoninformationfromthecontextoftheworkflowandtheobjectsprocessedActivedeterminationofthe“correct”recipientsandprovidingthemwiththeinformationrequiredHighdegreeoftransparencyofbusinessprocessesandtheirresponsibilitiesOrganizationalStructure組織架構IntegrationofOrganizationalManagement組織管理的一體化根據職責對任務進行分配：以職務為導向連接任務和可能的代理人；運行時動態(tài)分配任務:依據工作流的背景和對象流程信息決定收件人；活動或者任務決定正確的代理人并提供給他們想要的信息業(yè)務流程和職責的高度透明性IntegrationoforganizationalOrganizationalStructure組織架構ExampleforanOrganizationalChart部門內部的業(yè)務流程和跨公司的業(yè)務流程OrganizationalStructure組織架構ExOrganizationalStructure組織架構BasicHRDefinitionforWorkflowInOrganizationalManagement,SimpleMaintenanceenablesyoutoquicklycreateyourinitialorganizationalplan.YouonlycaterforThebasicobjectsandtheirrelationships.在組織管理中，簡單維護能快速的創(chuàng)建一個基本的組織結構。這