1、上海市職業資格鑒定企業人力資源管理人員2級專業英語試卷1一、英漢互譯（每題2分，共30分）見單詞表二、單項選擇（每題2分，共20分）1. Executivesormanagerswhocoach,advise,andencourageemployeesoflesserrankarecalledA. prot售esB. teachersC. mentorsD. rolemodelsD.theHRmanagerspreferences2. Asanappraiser,youshouldtrytodoallofthefollowingexceptLA. minimizecriticismB. cha

2、ngetheperson,notthebehaviorC. focusonsolvingproblemsD. besupportive3. Individualsworkinginternationallyneedtoknowasmuchaspossibleaboutallofthefollowinghost-countrycharacteristicsexceptA. socialandbusinessetiquetteB. culturalvaluesandprioritiesC. politicalstructureandcurrentplayersD. culturaltrends4.

3、 QuestionscontainedinstructuredjobinterviewsshouldbebasedonA. jobanalysisB. jobdesignC. jobspecializationD. jobutilization5. OutplacementservicesareA.usefulmethodsofattractingindividualsintoacareerB.designedtohelpterminatedemployeesfindajobelsewhereC.rarelygiventoexecutiveemployeesD.vitalpartsofanyc

4、areermanagementsystem6. Whichofthefollowingisnotacoreskillthatiscriticalforsuccessabroad?A. physicalfitnessandmentalmaturityB. effectivedelegatoryskillsC. prudentdecision-makingskillsD. culturaladaptability7. Ifyourprimaryobjectiveforaperformanceappraisalistogiveemployeesdevelopmentalfeedback,whicho

5、fthefollowingappraisalmethodsshouldyouuse?A. traitmethodB. resultsmethodC. behaviormethodD. attitudinalmethod8. CompensationprogramsthatcompensateemployeesfortheknowledgetheypossessareknownasA. skill-basedpayplansB. performance-basedpayplansC. merit-basedpayplansD. seniority-basedpayplans9. Toimplem

6、entasuccessfulprograminbasicandremedialtraining,managersshoulddoallofthefollowingexceptA.explaintoemployeeswhytrainingwillhelpthemintheirjobsB.useaclassroom-orientedapproachsoemployeeslearnbylecturesC.providefeedbackonemployees'progressD.relatethetrainingtotheemployees'goals10. Whichofthefol

7、lowingisnottrueofself-ratingsofperformance?.A. Theyarebeneficialwhenmanagersseektoincreasetheemployee'sinvolvementinthereviewprocessB. Criticsarguethatself-ratingsaremorelenientC. Researchhasshownthatself-ratingsareasvalidas,ifnotmorevalidthan,testscoresD.Theyarefreeofmostbiasesthatotherratingso

8、urcesmayhave三、閱讀理解（每題3分，共30分）（一）ThepromotionanddevelopmentofperformancemanagementprocessesbyHRcanmakeanimportantcontributiontoknowledgemanagement,byprovidingforbehavioralexpectationswhicharerelatedtoknowledge-sharingtobedefined,andensuringthatactualbehaviorsarereviewedand,whereappropriate,rewardedby

9、financialornon-financialmeans.Performancemanagementreviewscanidentifyweaknessesanddevelopmentneedsinthisaspect,andinitiatepersonaldevelopmentplanswhicharedesignedtomeettheseneeds.1 .ThebesttitleforthisarticleisA. Knowledge-sharingB. PerformancemanagementreviewsC. PerformancemanagementprocessesD. Per

10、formancemanagementforknowledgeworkers2. Thefollowingareexamplesofpositivebehaviorinmeetingcompetencyexpectationsforknowledge-sharingexceptA.IsreluctanttoshareknowledgewithcolleaguesB.TakespositivestepstoexchangerelevantinformationandknowledgeC. BuildsnetworkswhichprovideforknowledgesharingD. Ensures

11、asappropriatethatknowledgeiscaptured,codified,recordedanddisseminatedthroughsomemeansofcommunication3. WhichofthefollowingisnotmentionedbyHansenetal?A. AtBain,directhelpthatpartnershavegivencolleagueswillbeevaluated.B. AtErnst&Young,consultantscontributiontotheknowledgeassetofthefirmwillbeevalua

12、ted.C. AtBain,partnersareeagertoshareknowledgewithcolleagues.D. AtErnst&Young,consultantsareevaluatedatperformancereviewsalongfivedimensions.4. Theauthorofthispassagewouldmostlikelyagreethat.A. PerformancemanagementprocessesbyHRcanmakelittlecontributiontoknowledgemanagement.B. Thecascadingofcorp

13、oratecorevaluesforknowledge-sharingtoindividualscouldbeonestartingpointfortheperformancemanagementprocess.C. Knowledge-sharingcant'beincludedasanelementofacompetencyframework.D. Takingpositivestepstoexchangerelevantinformationandknowledgeisntanexampleofpositivebehaviorinmeetingcompetencyexpectat

14、ionsforknowledge-sharing.5. Accordingtothepassage,performancemanagementprocessesbyHRcanmakeanimportantcontributiontoknowledgemanagementthroughthefollowingmeasuresexceptA. byprovidingforbehavioralexpectationswhicharerelatedtoknowledge-sharingtobedefinedB. byensuringthatactualbehaviorsarereviewedC. by

15、ensuringthatactualbehaviorsarerewardedbyfinancialornon-financialmeansD. bybuildingnetworkswhichprovideforknowledgesharing（二）"T-group"standsfor"traininggroup,"whichisnotaveryhelpfuldescription.Itisalsoreferredtoassensitivitytraining,groupdynamics,andgrouprelationstraining.T-grouph

16、asthreeaims:1. ThisarticlemightmostlikelybeextractedfromthepaperaboutA.humanresourceplanningB.performanceevaluationC.internationalhumanresourcemanagementD.traininganddevelopment2. "T-group"isreferredtoasthefollowingexceptA.sensitivitytraining,B.on-the-jobtrainingC.groupdynamicsD.grouprelat

17、ionstraining3. Theauthorofthispassagewouldmostlikelyagreethat.A. InaT-group,thetrainerwilltakeastronglead.B. InaT-group,membersmayalwaysacceptcommentsaboutthemselves.C. InaT-group,thetrainershouldprovideaclimatewherethegroupmembersaresufficientlytrustingofoneanothertodiscusstheirownbehaviors.D. InaT

18、-group,membersdon'texpresstheirreactiontooneanother.4 .Accordingtothepassage,whichofthefollowingcan'tchangetheattendanceoftraineesatanexternalT-grouplaboratory?.A. pooreffectivenessofthetrainingdesignB. improvedunderstandinganddiagnosticawarenessofselfandothersC. increasedopenness,receptivit

19、y,andtoleranceofdifferencesD. increasedoperationalskillininterpersonalrelations5 .Fromthispassage,wecaninferthatA. T-grouplaboratoriesarelikelybeusedasamajorpartoftrainingprogramsbycompany.B. ThereisnocriticismonT-grouplaboratories.C. IfT-grouplaboratoriesaremodifiedwell,ithasalsovaliduses.D. T-grou

20、plaboratorieshavenouseforcompany.四、寫作(共20分)某公司欲招聘一位會計主管(chiefaccountant),需要人力資源管理部門為其編制一份職位說明書(JobDescription)，假如公司總經理要求你來完成這項工作，請你用英文完成以下職位說明書。JobDescriptionPositionDepartmentAccountabletoSalary/paygrade35-40hrs/wk20-35hrs/wklessthan20hrs/wkJobsummaryResponsibilities/dailytasksQualificationsRelatio

21、nsofthepositiontoothersinthecompanyAnswer:(onlyforreference)JobDescriptionPositionchiefaccountantDepartmentfinancialdepartmentAccountabletoCFOSalary/paygrade3yes35-40hrs/wk20-35hrs/wklessthan20hrs/wkJobsummaryWorkcloselywiththecompany'sCFO,andensurethatalloftheresponsibilitiespertainingtotheacco

22、untingdepartmentaremet.Developanddirecttheactivitiesoftheprofessionalstaffinvolvedwiththefinancialaspectsofoperations,includingforecasting,planning,budgeting,creditandcollections,costaccounting,andfinancialcontrolsystems.Responsibilities/dailytasksReporttotheCFOandberesponsibleforallaccountingfuncti

23、ons.Providinganalyticalbudgetary&financialplanning/reportingsupporttoseniormanagement.Establishingandmaintaininginternalcontrols,externalfinancialreporting.Interfacewithexternalauditors,handlingallcorporatetaxmatters.QualificationsMasterdegreeorabove;Atleast5yearsexperienceinaccountingwork;Worke

24、xperienceinforeignorJVcompanyispreferred;Willingtotravel.RelationsofthepositiontoothersinthecompanyAdministrationdepartment;Marketingdepartment;Manufacturingdepartment;R&Ddepartmentetal.48、英漢互譯（每題2分，共30分）專業英語試卷2見單詞表二、單項選擇（每題2分，共20分）1.Performanceappraisalmethodscanbebroadlyclassifiedaseither,orap

25、proaches.A. trait,behavioral,judgmentalB. trait,behavioral,resultsC. behavioral,judgmental,resultsD. behavioral,judgmental,attitudinal2.TheareafromwhichemployersobtaincertaintypesofworkersfromwithintheorganizationisknownastheA. internallabormarketB. regionallabormarketC. recruitingareaD. externallab

26、ormarket3. Coachingisatechniquethatcanbeusedtodevelopindividualskills,knowledge,andattitudes.A. on-the-jobB. off-the-jobC. web-basedtrainingD.classroomtraining4. TheprimaryreasonwhyorganizationstrainnewemployeesistoA.increasetheirknowledge,skill,andabilitylevelB.helptraineesachievepersonalcareergoal

27、sC.complywithgovernmentregulationsD.improvetheworkenvironment5. TheHRdepartmentinanoverseasunitmustbeparticularlyresponsivetoallofthefollowingenvironmentsexceptA. politicalB. culturalC. technologicalD. legal6. WhichofthefollowingisnotaprimaryimpactthattechnologyhashadonHRM?A. Ithasalteredthemethodso

28、fcollectingemploymentinformation.B. Ithasspeeduptheprocessingofemploymentdata.C. Ithasdiminishedtheroleofsupervisorsinmanagingemployees.D. Ithasimprovedtheprocessesofinternalandexternalcommunications.7. Whichmanagementgrouphasprimaryresponsibilityforthedevelopmentofdisciplinarypoliciesandprocedures?

29、.A. thelegaldepartmentB. top-levelmanagementC. theHRdepartmentD. middlemanagement8. Tocreateamoreflexiblepoolofemployees,managersmightmostlikelyA. relyonjob-basedpaystructuresB. relyonskill-basedpaystructuresC. implementagainsharingincentivesystemD. implementanemployeestockownershipplan9. Whichofthe

30、followingdoesnotalterthenatureofjobsandtherequirementsofindividualsneededtosuccessfullyperformthesejobs?LA. downsizingB. adoptionofteamsC. stablegrowthinproductdemandD. globalchange10. WagesurveydatawillnormallybecollectedwiththeuseofA.low-ratedjobsB. keyjobsC. high-ratedjobsD. strategicjobs三、閱讀理解（每

31、題3分，共30分）（一）Demandforecastingistheprocessofestimatingthefuturenumbersofpeoplerequiredandthelikelyskillsandcompetencestheywillneed.Theidealbasisoftheforecastisanannualbudgetandlonger-termbusinessplan,translatedintoactivitylevelsforeachfunctionanddepartmentordecisionson'downsizingIn,amanufacturing

32、companythesalesbudgetistranslatedintoamanufacturingplangivingthenumbersandtypesofproductstobemadeineachperiod.Fromthisinformationthenumberofhourstobeworkedbyeachskillcategorytomakethequotaforeachperiodcanbecomputed.1.DemandforecastingistheprocessofestimatingthefollowingexceptA. thefuturenumbersofpeo

33、plerequiredB. thelikelyskillspeoplewillneedC. thelikelycompetencespeoplewillneedD. thefuturenumbersandtypesofproducts2.Whichofthefollowingaboutdemandforcastinginamanufacturingcompanyisfalse?.A. Theidealbasisoftheforecastisanannualbudgetandlonger-termbusinessplan.B. Theforecastcan'tbebasedondecis

34、ionson'downsizing'C. Thesalesbudgetshouldbetranslatedintoamanufacturingplan.D. Thenumberofhourstobeworkedbyeachskillcategorytomakethequotaforeachperiodcanbecomputed.3. Whichofthefollowingdemandforecastingtechniquescan'tbeusedtoproducequantitativeestimatesoffuturerequirements?LA. Manageri

35、alorexpertjudgementB. Ratio-trendanalysisC. CriticalincidentmethodD. Workstudytechniques4. TheauthorofthispassagemightdisagreethatLA. Managerialorexpertjudgementcanbeaguessworkifthereisreliableevidenceavailableofforecastincreasesinactivitylevelsornewdemandsforskills.B. Whenratio-trendanalysisisbeing

36、carriedout,weneedntconsiderchangesinorganization.C. Workstudytechniquesfordirectworkerscanbecombinedwithratio-trendanalysistocalculatethenumberofindirectworkersneeded.D. Forecastingskillrequirementsislargelyamatterofmanagerialjudgement.5. Thisarticlemightmostlikelybeextractedfromthepaperabout.A.huma

37、nresourceplanningB.recruitmentandreplacementC.compensationandincentiveD.traininganddevelopment（二）Flexiblebenefitsallowemployeestopickandchoosefromamongamenuofbenefitoptions.Theideaistoalloweachemployeetochooseabenefitpackagethatisindividuallytailoredtohisorherownneedsandsituation.Theyreplacethetradi

38、tional“onbenefit-plan-fits-all"programsthathavedominatedorganizationsforfiftyyears.1. Organizationshadbeenusingtheaon-benefit-plan-fits-all"programsforyears.A.30B.40C.50D.602. Accordingtothepassage,oftoday'semployeesaresingleandarepartoftwo-incomefamilieswithoutanychildren.A.1/4,1/3B.1

39、/3,1/4C.1/5,1/3D.1/4,1/23. BenefitoptionsemployeescanselectincludethefollowingexceptA. inexpensivemedicalplanswithhighdeductiblesB. expensivemedicalplanswithhighdeductiblesCavarietyofsavingsandpensionplansD.collegetuitionreimbursementplans4. Theauthorofthispassagewouldmostlikelyagreethat.A. The“oneo

40、enefit-plan-fits-all"programsassumesallemployeeshavedifferentneeds.B. Thisassumptionallemployeeshavethesameneedsistrue.C. Flexiblebenefitsareinconsistentwithexpectancytheory'sthesisD. Flexiblebenefitsturnthebenefits'expenditureintoamotivator.5. Fromthispassage,wecaninferthatA. Thedomina

41、tionof“on-benefit-planfits-all?programshasbeenreplacedbyflexiblebenefits.B. Thedominationofaonebenefit-plan-fits-all"programswillbereplacedbyflexiblebenefits.C. Employeescanselectbenefitoptionswhentheyhavespentthedollaramountintheiraccount.D. Thetraditionalbenefitprogramsaredesignedforthetypica

42、lemployeeswhobelongtotwo-incomefamilieswithoutanychildren.四、寫作(共20分)假設你所在的公司今年從人才市場物色了一位銷售經理，經過幾輪面試后，公司決定錄用，從今年7月1日開始上班，除節假日外每天的工作時間為8:3017:00,起薪為每月4000元，試用期3個月。現在需要你為這位銷售經理擬定一份錄用通知書(LetterConfirmingEmployment),請你用英文完成這份錄用通知書，內容須包括銷售經理的工作職責和其他相關事項。(凡涉及到人名，均用XXX表示，請勿用真實姓名。)Answer:(onlyforreference)Le

43、tterConfirmingEmploymentDearXXX:Iampleasedthatyouhaveacceptedthepositionofsalesmanageratourcompany,startingonJuly1Youshallperformthefollowingdutiesandhavethefollowingresponsibilities:Participateinformulatingmarketingstrategy;Formulateannualsalesplan;Ensurethatthegoalsofsaleswillbefulfilled;Supervise

44、andevaluatesubordinates;Directandcontrollthesalesexpenditure;Dealwithsomespecialsales;Dealwiththecomplaintsofcustomers.Pleasenotethatthesedutiesandresponsibilitiesarenotexhaustiveandthatyoumaybeexpectedtoperformotherreasonabledutiesandresponsibilitiesshouldtheneedarise.Subjecttostatutoryholidays,you

45、rworkinghoursarefrom8:30to17:00.Yourstartingsalary/wageisRMB4000/month.Youwillbeonprobationfor3monthsduringwhichtimewemayterminateyouremploymentatanytimewithoutnoticeorpayment.YoursupervisorisXXX.Pleaseseehim/heronyourfirstdayandhe/shewillhelpyougetsettled.Ilookforwardtoworkingwithyou.Ifyouhaveanyqu

46、estions,pleasedonothesitatetocontactme.Yourstruly(Name)XXX(Title)XXX、英漢互譯（每題2分，共30分）專業英語試卷3見單詞表二、單項選擇（每題2分，共20分）1. Whensettingperformancemeasuresforincentivesystems,wecansaythatthebestmeasuresareA. quantitative,simpletounderstand,andshowaclearrelationshipbetweenoutputandrewardB. qualitative,flexible

47、,andcreatecompetitionbetweenemployeesC. thosethatallowemployersto“ratchetup"standardsandbaserewardsonqualitativestandardsD. thosethatreduceadministrativecosts,determinerewardsbasedonlyonquantity,andrewardonlyexceptionalemployees2. Tofacilitateanegalitarianenvironment,whichofthefollowingHRpracti

48、cesshouldmanagersimplement?A. team-basedtrainingB. HRIStechnologiesC. profitsharingD. team-basedselection3. Ifajobanalystdoubttheaccuracyofinformationprovidedbyemployees,heorsheshouldA. challengetheemployeeswiththeirfalsestatementsB. reportthemtotheirsupervisorsC. turnthetaskofjobanalysisovertosomeo

49、newithmoreHRMexperienceD. obtainadditionalinformationfromthemorfromtheirsupervisors4. ReasonsfornothiringfromwithinincludeallofthefollowingexceptA. motivationalconcernsB. lackofqualifiedinternalcandidatesC. aneedfornewideasD. theriskofemployeecloning”5. Executivesormanagerswhocoach,advise,andencoura

50、geemployeesoflesserrankarecalledA. prot售esB. teachersC. mentorsD. rolemodels6. Whichofthefollowingisanexampleofawell-writtenperformancestandard?A. Deskclerksareexpectedtocheckoutapproximatelyfifteencustomerseveryhalf-hourB. CustomerservicerepresentativesshouldbeenergeticandpleasanttocustomersC. Resi

51、dentdormadvisersshouldbeeasilyaccessibletostudentsD. Policeshouldrespondtoacallwithinashortperiodoftime7. Inthedevelopmentofafactorcomparisonscale,keyjobsarenormallyrankedagainstallofthefollowingfactorsexceptA. skillB. performanceC. mentaleffortD. responsibility8. Anincentiveplanismorelikelytosuccee

52、dinanorganizationwhenallofthefollowingaretrueexceptA. employees'moraleishighB. employeesbelievetheyarebeingtreatedfairlyC. thereisharmonybetweenemployeesandmanagementD. employeesbelievethatincentivepaymentaredeferred9. Ifyouweredevelopingaperformanceappraisalsystemforindividualsoninternationalas

53、signments,itwouldbebesttobaseindividual'sappraisalsoninformationfromA. host-countryevaluationsB. home-countryevaluationsC. bothhome-andhost-countryevaluationsD. peerevaluations10. HumancapitalofafirmincludethefollowingexceptA. theknowledgeofafirm'sworkersB. skillsofafirm'sworkersC. theex

54、pertiseofafirm'sworkersD. thebehaviorofafirm'sworkers三、閱讀理解（每題3分，共30分）（一）Thestepsindoingajobanalysisareasfollows:Step1Startbyidentifyingtheusetowhichtheinformationwillbeput,sincethiswilldeterminethetypeofdatayoucollectandthetechniqueyouusetocollectthem.1. Thebesttitleofthisarticlemightbe.A.

55、methodsforjobanalysisB. stepsinjobanalysisC. methodsforcollectingjobanalysisdataD. stepsforcollectingjobanalysisdata2. Whichofthefollowingisn'tamethodforcollectingjobanalysisdata?A. interviewsB. questionnairesC. askingthepersonwhatthejobentailsD. criticalincidentmethods3. Accordingtothepassage,w

56、hichofthefollowingstatementisfalse?A. Organizationchartsshowyouwhereitfitsinsomeareaoftheorganization.B. Theorganizationchartshouldshowwhoreportstowhomandwithwhomthejobincumbentisexpectedtocommunicate.C. Aprocesschartshowstheflowofinputstoandoutputsfromthejob.D. Yourrevisedjobdescriptioncanbebasedon

57、theexistingjobdescription.4. Aboutthestepsindoingjobanalysis,theauthorofthispassagewouldmostlikelydisagreethatLA. Step1shouldbetodeterminetheuseofthejobanalysisinformation.B. Step2shouldreviewavailableexistinginformation.C. Step3mightbenecessaryforanyjobanalysis.D. Step5shouldverifythecollectedinformation.5. Fromthispassage,wecaninferthat.A. Wecancollectjobanalysisdatabyqualitativemethodsandquantifiedmethods.B. Wemustreviewtheexistingjobdescriptionindoingjobanalysis.C. Ingatheringdataonjobactivities,requiredemployeebehaviors,workingconditionsandhumanrequirements,wecan'tus