1、文檔供參考，可復制、編制，期待您的好評與關注！ 河南省 2018 年普通高等學校對口招收中等職業學校畢業生考試旅游類專業課考生注意：所有答案都要寫在答題卡上，寫在試題卷上無效一、選擇題（旅游英語 1-10 題；補全對話 11-18 題；閱讀理解 19-25 題；餐飲服務與管理 26-45 題。每小題 2 分，共 90 分。每小題中只有一個選項是正確的，請將正確選項涂在答題卡上）旅游英語 1-10 題1面試AstaffBemployeeCinterviewDmanager2旗幟AflashBflagCfriendDflight3散客Atour guideBtour leaderCbackpack

2、Dindividual traveler4要求ArenownBrequestCreplyDreason5指望，依賴Abe sureBcounterCconfirmDcount on6鬧市區AcorridorBdowntown areaChometownDsquare7遺跡AremainsBriversideCrequirementDreservation旅游類專業課第 1 頁（共 9 頁）9 / 98項目AprotectBprogressCprojectDprepare9責任AdirtyBdutyCdustDdelay10瓷器ApotteryBplateCporcelainDpot補全對話 1

3、1-18 題(Dialogue-1)(G-guestW-waitress)11W: Good evening, madam. Welcome to Pony Tea House.G: Id like to have some Chinese tea. But I only know a little about it.W: Drinking tea properly is good for your health. It can refresh you when you feeltired.12G: It sounds great.13W: We offer various kinds of

4、teas including green tea, black tea and so on.G: It is said that Longjing Tea is the best green tea in China. I want to have a trytoday.W: Would you like your tea strong or light?G: Light, please.14W: All right, madam.G: No, thanks.W: Please wait a moment. Your order will be ready very soon.AWhich o

5、ne do you prefer?BIs there anything else I can do for you?CWhat would you like to drink?DWhat kinds of tea do you offer?(Dialogue-2)(G-guideT-tourist)T: Mr. Wu, Its very kind of you to see us off.15G: Its my pleasure. But Im sorry youre leaving so soon.T: Yes. Weve had a delightful time. Thank you f

6、or everything youve done for usduring our stay here.旅游類專業課第 2 頁（共 9 頁）16G:I hope I will be your guide again if I have a chance.17T:Henan is a beautiful place with a long history and a rich culture. Peopleare very kind and friendly. The food is delicious, too. I like the place.18G:Its time to check i

7、n. Wish you a pleasant journey.T: Thank you. See you next time.G: See you.AIts my duty.BYoure welcome any time.CIt seems as if you just got here.DIm sure.閱讀理解 19-25 題（閱讀下列短文，并根據文章內容選擇最佳答案，將所選答案的序 號填在答題卡上）Passage 1Do you want to be a good tour guide? The best way to success is communication. The foll

8、owing rules may help you.First, it is important to face your guests with a smile because it is a bridge to communicate with each other. Your smile makes them happy. At the same time, they feel they are very important in your heart. A smile makes your work easy and enjoyable.Second, it is necessary t

9、o listen to others. As a guide, sometimes it is more valuable to listen to others than to express yourself. No matter what your guests demand or complain, be patient and listen carefully before answering. You should show them that “I know, I understand you and your problem, I will deal with your pro

10、blem as soon as possible” to console them.Third, it is important to have a good command of language skills. As a guide, what you say should be accurate and passionate. It makes guests warm and kind. Your expression should be lively, humorous, interesting and as attractive as possible.Finally, pay mo

11、re attention to your guests. Keep your eyes on your guests if they have requested. Realize your guests preference in their statements and actions.All in all, you can build a bridge to communicate with your smile, love, patience and knowledge. May you succeed!19Whats the best title for the passage? A

12、How to be a Professional Driver BHow to be a Good Waitress CHow to be a Good Tour Guide DHow to be a Good Manager旅游類專業課第 3 頁（共 9 頁）20Which of the following is not true? AA Smile makes the work complicate. BA Smile causes much complaint.CA Smile makes people feel them important in your heart. DA Smil

13、e makes people think you are a manager.21Whats your attitude for dealing with the problem? AI dont know how to do it.BIts not my duty. CListen carelessly.DYou should be patient and listen carefully22According to the passage, which of the following statements is NOT correct? AThe langue skill makes g

14、uests warm and kind.BWhat you say should be impatience.CYour expression should be with love and knowledge. DYour expression should be lively and humorous.Passage 2Have you been searching for a steak beyond the ordinary, a steak that delights you with every bite? The Tender Steak Restaurant will sati

15、sfy even the pickiest guest.Today the public has become more health-conscious, seeking organic（有機的）meat and food. It is good to know that Tenders head chef John Brown is leading the way in the “small farm” concept. John proudly said, “Tender has been competing with top chefs around Las Vegas for fiv

16、e and a half years and was named one of the top 10 steakhouses more than once. Our credibility（可 信度）depends on using fine ingredients（原料）from the best farms around the world in order to make a big difference.”A perfect steak depends on many factors. When I looked at Tenders menu, I was amazed to see

17、 the wide variety of their selections. Tender not only offered rib-eye steak, but also four different cuts of rib-eye steaks from farms in other countries.John continued, “These farms are raising the cow in a healthy manner. That is the best way to go for me personally and that is the reason why I l

18、ike our farms. The chef has to know exactly what he is getting in order to be a better judge of the food. ”旅游類專業課第 4 頁（共 9 頁）23The Tender Steak Restaurant is aimed at people whoAjust want ordinary steaksBwant to enjoy organic meatClike different kinds of meatDcannot afford expensive meals24What does

19、 John mainly stress in Paragraphs 2 and 4?ATheir healthy ingredients .BTheir excellent cooking skills.CThe popularity of the restaurant.DThe good service of the restaurant.25Where does the text probably come from?AA news reportBA research planCAn advertisementDAn agriculture magazine餐飲服務與管理 26-45 題

20、26行家認為優質服務的內涵是A尊重熱情B禮貌高效C規范服務超常服務D顧客滿意員工滿意27根據餐飲部組織機構設置的原則，一般 1 個上級管理個下級。A1-3B1-6C1-9D1-1228紅葡萄酒和白葡萄酒的斟酒量分別為A1/2，1/3B1/2，2/3C2/3，1/3D1/3，2/329下列四種花型中適合做主人位花型的是A荷花B水仙C立鶴D折扇30生啤又稱鮮啤酒或扎啤，其保存期為A810 天B812 天C410 天D37 天31中餐宴會擺臺時，公用筷架應擺放在A主賓的正上方B主人與副主人的正上方C副主賓的正上方D陪同與副主人的正上方32西餐零點擺臺中對于主餐叉的擺放，下列描述不正確的是A放于裝飾盤

21、左側B放于主餐刀右側C距餐臺邊 2cmD與裝飾盤相距 1cm旅游類專業課第 5 頁（共 9 頁）33下列兩項都屬于豫菜代表性名菜的是A鯉魚焙面、脆皮乳豬B松鼠鱖魚、九轉大腸C牡丹燕菜、汴京烤鴨D蟹粉獅子頭，扒廣肚34下列不屬于中餐零點擺臺用具的是A筷架B燭臺C轉臺D湯碗351986 年被中國外交部定位“禮品茶”的茶葉是A西湖龍井B廬山云霧C黃山毛峰D安溪鐵觀音36下列屬于濃香型白酒的代表是A貴州董酒B四川劍南春C四川瀘州老窖D山西竹葉青37紅葡萄酒一般在飲用前打開。A一小時B半小時C20 分鐘D15 分鐘38又稱“盤子服務”，因所有菜肴都需在廚房分盤而得名。A英式服務B美式服務C法式服務D俄式

22、服務39以蔗糖汁或蔗糖漿為原料經發酵和蒸餾加工而成的酒，有時也用糖渣或其他副產品做原料的酒是A朗姆酒B白蘭地C威士忌D伏特加40酒吧分類中，被稱為“English pub”或“Cash pub”的是A主酒吧B酒廊C服務酒吧D宴會酒吧41雞尾酒會的吧臺設計與冷餐會大致相同，主要的區別是吧臺數量，雞尾酒會一般是每人為一個設置標準。A50B60C80D10042一般常用于托運菜點、酒水和盤碟等物品的是A圓形托盤B方形托盤C小型托盤D餐車旅游類專業課第 6 頁（共 9 頁）43在西餐宴會服務流程中，應先斟好酒，再為客人從右側上魚類菜肴。A紅葡萄酒B白葡萄酒C雞尾酒D白蘭地44在進行席間服務時，要隨時觀

23、察每位客人酒水的飲用情況，當客人杯中酒水剩下時應及時添加。A1/2B2/3C1/4D1/345黃酒品種繁多，制法和風味都各有特式，以出產的最為著名。A湖南長沙B廣東番禹C浙江紹興D江蘇揚州二、判斷題（旅游英語 46-55 題；餐飲服務與管理 56-65 題。每小題 1 分，共 20 分。 每小題 A 選項代表正確，B 選項代表錯誤，請將正確選項涂在答題卡上）46“Peony Swallow Dish” is a very famous snack in Kaifeng City. 47As a tour guide, you can cheat your guests with merchan

24、ts.48The tourist neednt to pay more money if he wants to book the first class. 49All kinds of tea are only produced in the southern part of China.50A walk-in guest is a customer who comes without room booking.51When a tour guide introduces some goods to guests, he must offer the information. 52You m

25、ay change or stop the journey if you are tired because you are the guide. 53The guide shouldnt ask the guests if they have extra charge before checking out. 54In the hotel, “Occupied means the room is taking.55As a tour guide, you neednt carry welcome board when you greet the group because they will

26、 look for you.56米香型白酒的代表是桂林三花酒。57示瓶是斟酒的第一道程序，標志著斟酒服務操作的開始。58接待日本客人時，可以多選用荷花造型的餐巾折花。59餐飲部員工在工作時可以佩戴手表和結婚戒指。60中餐服務過程中，可以在同一個位置給左右的客人斟倒酒水。61在服務過程中，顧客詢問菜式服務員不懂時，應及時說“不知道”。旅游類專業課第 7 頁（共 9 頁）62由我國政府宴請來賓時，我國的國旗掛在右邊，外國的國旗掛在左邊。63用餐節奏較緩慢，不適合酒店西餐廳使用，歐美各國旅游飯店大多不再使用的服務方式為法式服務。64為顯示宴會服務的優良，重要宴會要求每上一道菜換一次餐碟，普通宴會的換碟次數不得少于兩次。65中餐宴會的宴會合同簽訂后，一般一式三聯，賓客一聯，餐廳