1、保潔服務(wù)投標(biāo)書(shū)北京市鑫聚園物業(yè)管理有限公司BJ xinjiyuan CleaningCompany . 聯(lián)系人： 聯(lián)系電話(huà)：Contactor: fanny changMobile Phone:期： 年 月Date: Jan /2007目錄一、鑫聚園物業(yè)管理公司簡(jiǎn)介 3二、營(yíng)業(yè)執(zhí)照副本復(fù)印件 3三、人員培訓(xùn)四、現(xiàn)場(chǎng)作業(yè)流程及緊急情況處理 8五、清潔作業(yè)程序 9六、保潔服務(wù)工作標(biāo)準(zhǔn) 20七、現(xiàn)場(chǎng)督導(dǎo)流程描述 20八、與招標(biāo)方溝通渠道的設(shè)計(jì) 21九、為承托服務(wù)所提供的優(yōu)致服 22十、報(bào)價(jià)22、北京市鑫聚園物業(yè)管理有限公司簡(jiǎn)介北京市鑫聚園物業(yè)管理有限公司是集保安、保潔、園林

2、綠化為一體的專(zhuān)業(yè)物 業(yè)管理企業(yè)，多年來(lái)為創(chuàng)造企業(yè)品牌、培養(yǎng)了一大批專(zhuān)業(yè)的管理人才和技術(shù)骨干， 在為客戶(hù)提供服務(wù)過(guò)程當(dāng)中獲得了業(yè)主的一致好評(píng)。目前，我公司擔(dān)負(fù)著海淀區(qū)百花苑寫(xiě)字樓、國(guó)都證券大廈、百力文科技大廈 和朝陽(yáng)區(qū)水景花園別墅區(qū)、豐臺(tái)區(qū)風(fēng)格雨林聯(lián)排別墅區(qū)、天鴻集團(tuán)寶匯苑小區(qū)、 匯達(dá)公寓等項(xiàng)目進(jìn)行全方位的物業(yè)、保潔服務(wù)管理。自公司成立以來(lái)提倡以先進(jìn)的物業(yè)管理理念和模式經(jīng)營(yíng)，全力專(zhuān)注于寫(xiě)字 樓、公寓樓、高檔住宅、商務(wù)辦公樓的物業(yè)管理和專(zhuān)項(xiàng)保潔服務(wù)。公司的服務(wù)理 念是“以人為本，客戶(hù)至上”，公司的服務(wù)宗旨：“以質(zhì)量求發(fā)展、以服務(wù)爭(zhēng)市 場(chǎng)、以信譽(yù)贏客戶(hù)”。我們?cè)笧槊恳晃粯I(yè)主提供最真誠(chéng)和完美的服務(wù)，創(chuàng)

3、造高雅 和諧的辦公、生活環(huán)境。公司竭誠(chéng)為業(yè)主及客戶(hù)提供最優(yōu)質(zhì)的服務(wù)，愿意承接具有挑戰(zhàn)性的物業(yè)進(jìn)行 管理，用我們的真心和汗水贏得業(yè)主和廣大客戶(hù)的信任。北京鑫聚園物業(yè)管理有限公司全體員工衷心希望為您提供優(yōu)服務(wù)，我公司愿真誠(chéng)與您合作，給您創(chuàng)造一個(gè)良好的物業(yè)環(huán)境。三、人員培訓(xùn) Training員工培訓(xùn)是企業(yè)運(yùn)作的重要環(huán)節(jié)，沒(méi)有高素質(zhì)的員工，就不能有高質(zhì)量的保 潔服務(wù)。為樹(shù)立公司品牌及企業(yè)形象， 提高服務(wù)質(zhì)量， 因此要造就高素質(zhì)的員工 就必須用嚴(yán)格的培訓(xùn)來(lái)規(guī)范和約束。 所以，我們對(duì)員工進(jìn)行企業(yè)戰(zhàn)略培訓(xùn)， 灌輸 公司遠(yuǎn)景與未來(lái)、企業(yè)文化、讓員工認(rèn)識(shí)企業(yè)、了解未來(lái)。對(duì)職業(yè)道德、儀容儀 表、禮節(jié)禮貌， 專(zhuān)業(yè)技

4、術(shù)及服務(wù)意識(shí)等進(jìn)行一系列標(biāo)準(zhǔn)化培訓(xùn)。 從而使被動(dòng)性服 務(wù)轉(zhuǎn)變?yōu)橹鲃?dòng)性服務(wù)。Training is the most important tache for corporation operation. Without high diathesis employees, here is no high quality cleaning services. Rigid training brings up high diathesis employees to erect corporation image, to improve service quality and execute crite

5、rion and obligations. Thus, we train our employees by using corporation strategic training: inbreathe company s future vision, company culture, to know the company, understand the future. We form. a series of standard training on occupation morality, appearance, etiquette and courtesy, specialized t

6、echnique and service consciousness. Therefore, training changes services from passive to active.公司還特別對(duì)員工進(jìn)行消防理論及消防實(shí)踐、防風(fēng)抗雨等業(yè)務(wù)培訓(xùn)，使員工 能增強(qiáng)應(yīng)變能力，適應(yīng)社會(huì)及客戶(hù)的要求。Our employees are especially trained in fire protection theories and fire drills, operation training in strong wind and heave rain situation. Those tra

7、ining will help to reinforce our employees ities uanbdiler emergency, and to adapt the society and guest s request.Part 1 the training pla n of man ageme nt pers onnel 第一部分管理人員培訓(xùn)計(jì)劃Trai ning steps 培訓(xùn)步驟Trai ning items 培訓(xùn)內(nèi)容1. Pre-job trai ning 崗前培訓(xùn)2. Post trai ning 崗值培訓(xùn)3. On-the-job Trai ning崗位培訓(xùn)4. Reg

8、ular trai ning 日常培訓(xùn)? Systematic training on the company s rules and regulations公司規(guī)章制度的系統(tǒng)化培訓(xùn)? Study of man ageme nt theories管理理論的學(xué)習(xí)? Trai ning on releva nt program docume nts &guideli nes of quality system and quality objectives質(zhì)量系統(tǒng)與質(zhì)量目標(biāo)的相關(guān)文件和準(zhǔn)則的培訓(xùn)? Un dersta nding of moder n scie nee & kno wledge li

9、ke computer了解現(xiàn)代化科學(xué)和技術(shù)如電腦? Duties of the posts that train ees hold培訓(xùn)者相關(guān)崗位的職責(zé)培訓(xùn)? Training on work processes, methods and operati on specificati ons of various clea ning items多種清潔項(xiàng)目的工作程序，方式和操作規(guī)范的培訓(xùn)? Correct methods to use mach ines & equipme nt, tools and materials機(jī)器設(shè)備，工具物品的正確使用模式? Trai ning on profess

10、i onal skills and practical applicati ons of the posts that train ees hold培訓(xùn)者本崗位專(zhuān)業(yè)技術(shù)和實(shí)際運(yùn)作? Trai ning on rules of safely operati on and kno wledge of fire con trol 安全操作和防火知識(shí)的培訓(xùn)? Study of professi onal skills and tech ni cal promoti on of the posts that train ees hold學(xué)習(xí)專(zhuān)業(yè)技術(shù)知識(shí)提咼本岡值工作? Outli ne of relev

11、a nt posts and tech ni cal trai ning掌握相關(guān)崗值和技術(shù)培訓(xùn)的概要? Study of releva nt laws and regulati ons學(xué)習(xí)相關(guān)法律法規(guī)Impleme nti ng the guideli ne of in tegrati on theory with practice and carry ing out further training of senior tech ni cal pers onnel desig nated by the compa ny 結(jié)合實(shí)際開(kāi)展綜合理論概要培訓(xùn)并落實(shí)由公司任命的老技術(shù)員工的深 入培訓(xùn)。P

12、art 11 the training plan of cleaning employees 第二部分保潔員工的培訓(xùn)計(jì)劃Trai ning steps 培訓(xùn)步驟Trai ning items 培訓(xùn)內(nèi)容1.SelfPers onnel rules of Beiji ng Jiar ong Clea ning Services Co., Ltd. 北京鑫聚園物業(yè)服務(wù)有限公司人事規(guī)章educatio nEducati on on professi onal ethicsof專(zhuān)業(yè)道德教育employeesRegulati ons of Beiji ng Jiar ong clea ning servi

13、ces co., ltd. On the appeara nee &員工manners of employees自我教育北進(jìn)鑫聚園物業(yè)服務(wù)有限公司員工禮儀禮貌規(guī)定2.PosteducStudy of safety & security measures (coord in ated by party A) 學(xué)習(xí)安全防衛(wèi)措施(配合 A部分)Study of basic clea ning kno wledge學(xué)習(xí)基本保潔知識(shí)ati onStudy of how to use mach in es, tools and materials崗位教育學(xué)習(xí)怎樣使用機(jī)器，工具和物品3.PostStudy

14、of safe operation rules and education on the sense of fire control學(xué)習(xí)安全操作守則，培養(yǎng)防火意識(shí)Study of quality sta ndards學(xué)習(xí)質(zhì)量標(biāo)準(zhǔn)Study of how to clean the glass, maintain the stainless steel & copper ware andtrai ninghow to maintain and clean the marble, granite and ceramic tiles崗值培訓(xùn)學(xué)習(xí)怎樣清潔玻璃，保養(yǎng)不銹鋼和銅器，并且學(xué)習(xí)怎樣清潔和保養(yǎng)大理

15、石，4.Regular石榴石和瓷磚-Carrying out further training of senior tech ni cal pers onnel desig nated by the Cotrai ning一日常培訓(xùn)完成由公司任命的老技術(shù)員工的深入培訓(xùn)Part III Maintenance and usage of clea ning equipme nt 第三部分維護(hù)和使用清潔設(shè)備1. Water absorpti on machi ne 吸水機(jī)1. Inspect its appearance when getting from the warehouse, such a

16、s case, switch, power cable, base and float of the water absorption machine, power on the machine and check its working condition and normal suction pressure. Stop operation right after finding any fault and report to the direct leader in time. 從庫(kù)房取出時(shí)應(yīng)從外觀上檢查一番，例如，外殼、開(kāi)關(guān)、電源線(xiàn)、底座及 吸水機(jī)的滑輪、 插上電源并檢查它的工作狀況和

17、吸力。 一旦發(fā)現(xiàn)任何異常 立即停止操作，并直接上報(bào)主管。2. When moving the machine, don ll thtepsuuction pipe and power cable by hand to avoid breaking. Move the machine forward by pushing the handrail, but pay attention not to press the handrail by force or sit on the machine, to avoid damaging the base of the machine.移動(dòng)機(jī)器的時(shí)候

18、， 不要拖拉吸管和電線(xiàn)避免斷裂。 推動(dòng)扶手實(shí)際氣象現(xiàn)移 動(dòng)，但是注意不要大力壓扶手或坐在機(jī)器上，避免對(duì)及氣體座造成損傷。3. Check if the power switch and on-off switch of the machine are tuned off before powering on the machine.在通電源前檢查電源開(kāi)關(guān)和啟動(dòng) -關(guān)閉開(kāi)關(guān)是否關(guān)閉。4. Take care of the working voice of machine at all times during water absorption operation. Stop it immedia

19、tely after hearing beep voice or abnormal noise, and check the operation condition of machine. Remember not to absorb too much water to prevent water from entering into the absorption motor and causing unnecessary loss. 在操作吸水機(jī)時(shí)隨時(shí)留心機(jī)器的聲音。 聽(tīng)到“嗶” 聲和其他不正常的聲音 時(shí)立刻停止，并邊查機(jī)器操作情況。緊記，不要吸入過(guò)多的水，以免水滲 入馬達(dá)而造成不必要的損失

20、。5. In case any fault is found during usage of the machine, don t open it forprivate repair. Remember to send the machine back to the warehouse timely or ask professional personnel for repair 如果機(jī)器在使用過(guò)程中發(fā)生故障， 不要打開(kāi)他自行修理。 立即將它送回庫(kù) 房或請(qǐng)專(zhuān)業(yè)人員來(lái)維修。四、現(xiàn)場(chǎng)作業(yè)流程及緊急情況處理1現(xiàn)場(chǎng)作業(yè)流程上班簽到（各自簽字領(lǐng)班點(diǎn) 名）上班簽到班前會(huì)（特殊事情的交代 及注意事項(xiàng)）各自上

21、崗作業(yè)（勤作業(yè)、勤巡回、 勤檢查）班后會(huì)議（一天的工作總結(jié) 及好人好事表彰）2特殊緊急情況處理程序2.1目的：為特殊、緊急情況提供程序準(zhǔn)則，保證控制過(guò)程符合規(guī)定要求。2.2職責(zé)發(fā)生特殊情況的區(qū)域領(lǐng)導(dǎo)（現(xiàn)場(chǎng)職務(wù)最高者）負(fù)責(zé)現(xiàn)場(chǎng)策劃、指揮，并報(bào) 告上級(jí)主要負(fù)責(zé)人及相關(guān)部門(mén)，負(fù)責(zé)與其它部門(mén)的協(xié)調(diào)、調(diào)配。2.3工作程序2.3.1現(xiàn)場(chǎng)指揮（1）現(xiàn)場(chǎng)臨時(shí)指揮：當(dāng)發(fā)生特殊緊急情況時(shí)，區(qū)域領(lǐng)導(dǎo)立即承擔(dān)現(xiàn)場(chǎng)指揮職能， 根據(jù)現(xiàn)場(chǎng)情況，布置人員分別通知有關(guān)部門(mén)和上級(jí)領(lǐng)導(dǎo)。（2）在上一級(jí)領(lǐng)導(dǎo)趕到現(xiàn)場(chǎng)后，接替負(fù)責(zé)指揮，原臨時(shí)指揮者負(fù)責(zé)配合，報(bào)告 情況，繼續(xù)參加現(xiàn)場(chǎng)處理工作。2.3.2現(xiàn)場(chǎng)處理原則（1） 總指揮應(yīng)組織員工

22、首先搶救傷病人員生命，在保證人員安全的情況下，盡 可能減少財(cái)產(chǎn)損失和環(huán)境污染。（2）注意保護(hù)現(xiàn)場(chǎng)，除公安、消防、醫(yī)務(wù)、主管領(lǐng)導(dǎo)、在崗人員等，其余人員 不得進(jìn)入現(xiàn)場(chǎng)。（3）避免私自接受媒體米訪(fǎng)，在未得到上級(jí)領(lǐng)導(dǎo)指示前，不得擅自發(fā)表任何聲 明，避免不必要的錯(cuò)誤傳播。2.3.3配合事故的調(diào)查（1） 在公安機(jī)關(guān)、政府有關(guān)部門(mén)或上級(jí)領(lǐng)導(dǎo)進(jìn)行事故調(diào)查時(shí)，有關(guān)人員應(yīng)如實(shí) 反映事故真實(shí)情況，并提供證據(jù)。（2）不要隨意散布影響正常調(diào)查的消息和議論。（3）不得銷(xiāo)毀證據(jù)。2.3.4編制事故報(bào)告（1）由事發(fā)現(xiàn)場(chǎng)的最高主要領(lǐng)導(dǎo)負(fù)責(zé)編寫(xiě)事故報(bào)告。（2）報(bào)告內(nèi)容：時(shí)間、地點(diǎn)、崗位、相關(guān)人員、事故原因、事故過(guò)程、造成的 損失

23、情況、教訓(xùn)、糾正措施。（3）事故報(bào)告應(yīng)報(bào)公司最高領(lǐng)導(dǎo)，由其確認(rèn)。涉及刑事犯罪的，由公安部門(mén)處 理。（4） 一般性事故，應(yīng)對(duì)所采取的糾正措施由主管部門(mén)進(jìn)行特別驗(yàn)證，以證明其 確實(shí)有效。（5）保存相關(guān)記錄和報(bào)告。五、清潔作業(yè)程序Clea ning Service Procedures1. Floor waxing 地面打臘1) Tools preparati on:準(zhǔn)備工具Floor cleaning machine, water absorption machine, wringer, yellow warning card, black plate, white cloth, wax mop,

24、 perch ing knife, mop, ra in boot, door baffle-plate, wax clea ning age nt, bottom wax, adhesive tape, warning line, wax ing mach ine, surface wax洗地機(jī)、吸水機(jī)、榨水車(chē)、黃色告示牌、黑盤(pán)、白色布若干、臘拖、小 鏟刀、地拖、雨鞋、隔板、洗蠟劑、底臘、膠帶、維護(hù)繩、打蠟機(jī)、表層蠟2) Procedures:程序? First completely clea n the floor. 首先將地面完全清潔干凈。? Ble nd the wax-clea ni

25、ng age nt with hot clea n water (proporti oning accordi ng to differe nt degree) and spread the mixture on the floor to be clea ned.將熱水與洗蠟劑(依不同程度按不同比例配合)混合并均勻抹在將要 清潔地地面上。? After4-5 minu tes use the floor-clea ning mach ine to clea n completely and remove the old wax.4-5分鐘后用洗地機(jī)完全的清潔地面并去除舊蠟。Use the wa

26、ter absorption machine to completely absorb spots of old wax remaining on the floor.用吸水機(jī)將地面上殘余地舊蠟污點(diǎn)吸除。Wipe the floor immediately with clean mop. 即刻用干凈拖把清潔地面。Clean once more with clean water, then clean off the floor by water absorption machine and mop. 再用清水清潔一便，然后使用吸水機(jī)和拖把將地面請(qǐng)干凈。When the floor become

27、s dry, pour and amount of bottom wax into the waxing machine, lie the waxing mop flat on the floor and move it left and right at an uniform. see, to spread the bottom wax evenly on the floor. 等地面干后，將一定量的底蠟倒入打臘機(jī)，在地面上平鋪蠟拖并均勻 的向左向右有序的推動(dòng)將底蠟均勻的分部在地面上。When the bottom wax becomes dry, spread the surface wa

28、x and polishing wax on the floor in the same way as mentioned above. 等底蠟干了以后，用上述相同底方法在地面上打上表層蠟和拋光蠟。Fill in the working record and statistic of detergent consumption 填寫(xiě)工作記錄，統(tǒng)計(jì)清潔劑使用量。3) Precautions: 防范：? Split the working area by warning card before starting work, to avoid damage caused by entrance of

29、 passersby. 用警示牌將工作區(qū)域分隔起來(lái)，以防過(guò)路者闖入造成損傷。? Spread white cloth at the gate and starting point before dew axing, in order to avoid the wax cleaning agent to damage other areas and cause repeat work. 打臘前將白布鋪在大門(mén)及清潔起始點(diǎn)，以防洗蠟劑給周邊區(qū)域帶來(lái)?yè)p 傷而造成重復(fù)勞動(dòng)。Put on rain boot when washing floor, to prevent from slipping down

30、. 清洗地面時(shí)穿上雨鞋以防滑倒。Pay attention to keep the machine-washing speed not too quickly, in order to avoid residual wax due to roughness of the floor. Wipe the floor with mop as quickly as possible to prevent the dirty wax Resold frication. 注意保持洗地機(jī)轉(zhuǎn)速不要太快以免因地面粗糙而造成舊蠟殘余。用拖 把立刻清潔以防臟蠟溶解現(xiàn)象。Clean the corner and k

31、ick board timely. 及時(shí)的將墻角和墻邊清潔干凈。Keep the wax pouring distance short when spreading the second and third time wax. To avoid any dim wax print remaining on the floor. 在打第二第三次蠟時(shí)，傾倒蠟要保持盡量短的距離以免在地面上形成 黯淡的蠟斑。? Soak the waxi ng mop into clea n water whe n fini shed, to avoid it beco ming dry otherwise the

32、wax ing effect shall be in flue need.工作結(jié)束后將打臘拖浸泡在清水中防止因蠟變干而起的反應(yīng)。? Wipe and clea n the clea ning equipme nt in time, report at once whe n abno rmal case happe ns to machi ne.使用后立刻清潔擦拭機(jī)器設(shè)備，一旦發(fā)現(xiàn)機(jī)器異常立刻匯報(bào)。4) Sta ndards:標(biāo)準(zhǔn)：? Waxing quality of the corner area shall as same as the cen ter area brillia nt an

33、d dazzli ng,墻角上蠟質(zhì)量與地面中心位置一樣閃亮。? There is no residual smudge, old wax, footpri nt or scratch.沒(méi)有參與污跡、舊蠟、腳印和刮痕。2. Polishing of waxing floor 上臘拋光1) Tools preparati on:準(zhǔn)備工具：Polish ing mach ine, vacuum clea ner, floor mop and polishi ng wax拋光機(jī)、吸塵機(jī)、地拖和拋光蠟2) Procedures:程序：? Clea n dust on the wax ing floor

34、with vacuum clea ner.用吸塵機(jī)清潔上蠟地面的灰塵。? Wipe off spots rema ined on the waxi ng floor with damp cloth 用濕布抹去上蠟地面上殘留的斑點(diǎn)。? Polish by the polishi ng mach ine together with the polish ing wax 使用拋光機(jī)和拋光蠟拋光。? Clea n the floor by floor mop with appropriate static dedusti ng age nt 使用地拖配上靜電除塵劑清潔地板。3) Precauti on

35、s:防范：? The qua ntity of polishi ng wax must be appropriate拋光蠟的使用量必須恰當(dāng)? Spray the static dedusti ng age nt on the floor mop in adva nee, and use the mop whe n the dedusti ng age nt completely becomes dry 預(yù)先在地拖上噴上靜電除塵劑，等待干后使用? Polish ing must be done orderly to avoid any miss ing point拋光必須按程序操作以防遺漏點(diǎn)3.

36、 Cleaning of carpet 地毯清潔1) Tools preparation: 準(zhǔn)備工具：Single-brush cleaning machine, water absorption machine, vacuum cleaner, carpet detergent, billboard, blower, hand scrubber, scrubbing brush, water bucket, carpet brush, carpet powder and so on 單刷清潔機(jī)、吸水機(jī)、吸塵機(jī)、地毯清潔劑、告示牌、手刷、硬毛刷、水桶、地 毯刷、地毯粉等2) Procedure

37、s: 程序： Dry cleaning: 干洗：? Remove dust completely from the carpet to be cleaned by vacuum cleaner first.首先用吸塵機(jī)將地毯完全除塵。? Partial cleaning shall be done to the area where is seriously fouled (with scrubbing brush) 對(duì)特別嚴(yán)重的粗糙面(使用硬毛刷)局部清潔。? Pour the diluted detergent into the electronic foaming box and sta

38、rt the cleaning machine 將稀釋好的清潔劑倒入電動(dòng)起泡機(jī)并啟動(dòng)清潔機(jī)。? When finishing cleaning and the carpet is completely dry, use the vacuum cleaner to clean the carpet again, and then spread the carpet powder to remove peculiar smell 清潔結(jié)束地毯完全干后， 使用吸塵機(jī)再次清潔地毯并撒上地毯粉去除特殊 氣味。Spot cleaning: 污點(diǎn)清潔：? Remove dust completely fro

39、m the carpet to be cleaned by vacuum cleaner first.首先用吸塵機(jī)將地毯完全除塵。? Partial cleaning shall be done to the area where is seriously fouled (with scrubbing brush) 對(duì)特別嚴(yán)重的粗糙面(使用硬毛刷)局部清潔。? Pour the diluted detergent into the clean water box of 3 in 1 carpet cleaning machine and carry out spot cleaning 在三合一

40、清潔機(jī)的清水盒中倒入稀釋過(guò)的清潔劑開(kāi)始污點(diǎn)清潔。Place the blower on the appropriate position to dry the carpet 將風(fēng)干機(jī)放置于恰當(dāng)?shù)奈恢蒙洗蹈傻靥骸lean the carpet again by vacuum cleaner when the carpet is completely dry 等地毯完全干后用吸塵機(jī)再次清潔地毯。3) Precautions: 防范：? White cloth must be laid on the area that people passing by frequently, which can

41、 be removed only when the carpet is completely dry. 將白布平鋪于人們常走動(dòng)的區(qū)域，只有等地毯完全干后才可撤除。? Change the position of blower after a certain time period in order to speed up drying of carpet.每隔一段時(shí)間將風(fēng)干機(jī)轉(zhuǎn)移一個(gè)位置以加速地毯風(fēng)干時(shí)間。? To use the high/ low foam ing carpet deterge nt in a correct way高/低泡地毯清潔劑的正確使用。4) Sta ndards:

42、標(biāo)準(zhǔn)：? Clea n, n eat and without smudge.干凈、整潔、沒(méi)有污點(diǎn)。4. Cleaning of washroom 衛(wèi)生間清潔1) Cleaning procedures: 清潔程序：Entrance door ? mirror ?lablerd ?lavatory ?partiti on ?walls?floor(1)大門(mén)一k (2)鏡子 一(3)臺(tái)面(4)馬桶一 (5)分隔間一 (6)墻 一 (7)地面2) Clea ning steps:清潔步驟：(1) Entrance door 大門(mén)Place the billboard of“ Work Process

43、ing ” on the working area.將“工作進(jìn)行中”的警示牌放置在工作區(qū)域。Mirror鏡子2.1) Use dry wipe cloth or glass scrubber to clean the mirror according to glass clea ning procedures按照鏡子清潔程序使用干布和玻璃刮進(jìn)行清潔。2.2) Inspect the leaning degree from different point of view when completion從各個(gè)不同角度檢查清潔程度。(3) Table -board 臺(tái)面3.1) Spray the

44、all purpose deterge nt at the ratio of 1: 40 on to the surface of a soft fiber cloth. Whe n the dirt on the table on the table-board has bee n washed out, use a damp cloth to wipe off the deterge nt.將比例為1: 40的全能清潔劑噴灑在一塊軟化纖布表面。當(dāng)臺(tái)面表面污漬去除后，用一塊濕布抹去臺(tái)面殘留的清潔劑。3.2) Use a soft fiber cloth with sprayed deterg

45、e nt to brush the wash bas in, rinse the deterge nt with water and the n wipe the internal wall of the wash bas in by a dry cloth.使用一塊噴灑過(guò)清潔劑的軟化纖布擦拭洗手盆，用水沖洗干凈并用一塊 干布擦干洗手盆內(nèi)壁。3.3) Wipe the water tap with a clean towel, pay attention to clean side and back areas of the tap.用一塊干凈毛巾擦拭水龍頭，注意清潔水龍頭的背面及側(cè)面部分。3

46、.4) Add the soap solution the half place of the container.將肥皂液添加至容器一半的位置。(4) Urinal 小便池4.1) Wear rubber gloves and spray the all purpose detergent with a ratio of 1:40 onto the surface of special soft fiber clothe.帶上膠手套并在一塊專(zhuān)用的軟化纖布上噴上比例為 1：40 的全能清潔 劑。4.2) Scrub the internal wall of the urinal. Pay at

47、tention to clean the covering bowl, water outlet and sewage outlet, wash out with water after scrubbing.擦拭小便池內(nèi)壁。注意清潔遮擋的半球體、出水口和下水口，擦拭后用 清水沖洗。4.3) Use the special fiber cloth with sprayed detergent to wipe the outside wall of the urinal.用噴灑過(guò)清潔劑的專(zhuān)用化纖布擦拭小便池外壁。4.4) Wipe the galvanized parts with a dry c

48、loth. 用一塊干布擦拭電鍍件部分。(4) Lavatory 馬桶4.1) Wash out the ordure in the lavatory first 首先沖去馬桶內(nèi)的污物。4.2) Pour the all purpose detergent at a ratio of 1:40 into the lavatory and soak 5 minutes for disinfection倒入比例為 1：40的全能清潔劑浸泡 5 分鐘進(jìn)行消毒。4.3) Scrub the internal wall of lavatory with the special brush, pay att

49、ention to clean the water outlet and sewage outlet, wash out the detergent after scrubbing. 用專(zhuān)用刷刷洗馬桶內(nèi)側(cè)，注意清潔出水口和下水口，刷洗完后沖走清潔 劑。4.4) Wipe the lavatory seat, cover board, hinge and outside wall by special cloth sprayed with detergent for disinfection purpose.對(duì)馬桶坐墊、蓋板、墊板連接處和外壁用噴有清潔劑的專(zhuān)用布擦拭消毒。4.5) Wipe va

50、rious galvanized parts with a dry cloth and make them polished and without any spot對(duì)于各種電鍍件部分用一塊干布擦拭不留任何斑點(diǎn)。4.6) Open the cover board and lavatory seat after cleaning 清潔后將馬桶蓋板和坐墊上翻打開(kāi)。4.7) Replace the disposable bag in the wastebasket, check the toilet paper and replace a new one if necessary.更換垃圾同內(nèi)的垃圾

51、袋，檢查廁紙對(duì)需要更換的換上一卷新的。(5) Partition 分隔間Use a damp cloth to wipe the partitions and partition doors accordingly from top to bottom, from left to right and from front to back.用一塊濕布按從上至下、 從左到右、 從前到后的順序擦拭分隔間和分隔間的Walls墻6.1) Use a damp cloth to wipe the walls in an annular route accordingly from top to botto

52、m and from left to right, pay attention to clean higher and top parts of wall.使用一塊濕布按照從上到下、從左到右的環(huán)形路線(xiàn)順序擦拭墻壁，注意 清潔墻面的較高和較低處。6.2) Wipe the outside of soap solution container and hand drier with a damp cloth 用一塊濕布擦拭肥皂溶液容器和風(fēng)干機(jī)。Floor地面Use special wet mop to wipe the floor from in side to outside of the wa

53、shroom 從里到外使用專(zhuān)用濕拖把清潔廁所地面。7.1) Clea ning tools:清潔用具：Glass scrubber, dry cloth, damp cloth, soft fiber cloth, special wiping cloth, all purpose deterge nt, rubber gloves, lavatory brush, special mop玻璃刮、干布、濕布、軟化纖布、專(zhuān)用擦拭布、全能清潔劑、膠手套、廁所刷、 專(zhuān)用地拖。7.2) Quality sta ndard 質(zhì)量標(biāo)準(zhǔn)A. There is no spot or scale on the

54、table-board, mirror or portion; the mirror is clear and bright.鏡子與臺(tái)面的全部或局部沒(méi)有污點(diǎn)和水垢；鏡子干凈明亮。B. All galvanized parts are clear, bright and without scale.所有電鍍物件干凈，明亮沒(méi)有水垢。C. The urinal and lavatory are without dust, dirt or peculiar smell.小便池和馬桶沒(méi)有灰塵、污垢或特殊氣味。D. There is no residual water or scale on the fl

55、oor or wall.地板墻面上沒(méi)有殘留的水或水垢。E. The articles for guest use are in sufficient supply and convenient to take. 顧客使用物品總是充足且方便取用。7.3) Remarks 備注During clea nin g, if the area to be clea ned is being used by a guest, clea ning of which shall be postp oned accord ing to the clea ning procedures and wait un t

56、il the guest leaves.清潔過(guò)程中，如果將要進(jìn)行清潔的區(qū)域正被客人使用中，按照清潔程序延遲清潔并等待客人離開(kāi)。5. Cleaning of office area 辦公室清潔1) Tools preparati on:準(zhǔn)備工具：Vacuum clea ner, disposable bag in big or small size, wip ing cloth, water bucket. 吸塵機(jī)、大或小垃圾袋、抹布、水桶。2) Procedures:程序：? Clea n the carpet of office area correctly accord ing to th

57、e usage of vacuum clea ner.按照吸塵機(jī)使用方法正確的清潔辦公室地毯。? Remove dusts on the stone material floor and clea n it.去除石質(zhì)地面上的灰塵并清除。? Dump trashes in the waste bin and replace the disposable bag. 將垃圾倒入垃圾桶并更換垃圾袋。3) Precauti ons:防范：? Consent must be got from office people before dump ing the waster bin. 在傾倒垃圾桶前必須取得辦公室人員的同意。? There must be some one prese nt whe n clea ning the office; otherwise it is not allowed to do any clea ning work.必須在辦公室內(nèi)有人時(shí)才可做清潔；否則清潔工作是不被允許的。to gue? Ask the guest s consent in advanee before clean