此文檔收集于網絡，如有侵權，請 聯系網站刪除酒店英語900 句前廳部分 Front office1、 Greeting Guests 問候客人 1 Good morning，sir. 早上好，先生。2 Good afternoon，madam. 中午好，太太。3 Good evening，sir. 晚上好，先生。4 Good night，madam. 晚安，夫人。5 How are you？ 你好嗎？Fine，thank you，and you？ 很好，謝謝，您呢？Fine，thanks. 很好，謝謝。6 How do you do？ 您好？How do you do！ 您好！7 Welcome to our hotel. 歡迎光臨我們飯店。8 May you enjoy your stay in our hotel. 祝您住店期間愉快。9 Hope you had a good trip. 希望您旅途愉快。10 Hope you have a good journey. 祝您旅途愉快。11 Its nice to meet you，sir. 見到您很高興，先生。12 Pleasant to meet you，sir. My name is見到您很高興，先生。我叫13 Welcome you back，sir. 歡迎您回來，先生。14 Nice to see you again，madam. 很高興又見到您，夫人。15 Goodbye，thank you for coming. Please come again. 再見，感謝您光臨，希望您再次光臨。16 Have a nice day. 祝您今天愉快。17 Have a good evening. 祝您度過一個愉快的夜晚。18 Have a good weekend. 祝您周末愉快。19 Good night and have a good rest. 晚安，祝您休息好。20 Good night and pleasant dreams. 晚安，祝您做個好夢。21 Good night and rest well. Hope you will come back tomorrow. 晚安，祝您休息好，明天再來。 22 Hope you a pleasant journey home. 祝您回程愉快。23 Happy landing. 一路順風。24 What can I do for you，sir？先生，請問我可以幫您嗎？25 May I help you？我可以幫您忙嗎？26 May I be of any assistance？我可以為您做些什么？27 Is there anything I can do for you？我能為您做點什么？28 Here you are，sir. 先生，給您。29 Sorry to have kept you waiting so long，sir. 對不起，先生，讓您久等了。30 Thank you for waiting，sir. 謝謝您的等候，先生。31 Thank you. 謝謝。Its my pleasure. 不用謝，很樂意為您效勞。32 Its my duty. 這是我應該做的。33 Thats all right. 不用謝。34 Not at all. 不用謝。35 Dont mention it. 不必介意。36 Im afraid not. 恐怕不行。37 Its not possible. 這不可能。38 Im really sorry，but you see my difficulties. 真對不起，但希望您能體諒我的難處。39 Im really sorry to hear that. 真抱歉聽您這樣說。40 I beg your pardon. 對不起，請您再說一遍好嗎？41 Pardon me，sir？先生，對不起，請您重復一遍，好嗎？42 Ill look into it. 我將會調查此事。43 How are you？Im glad to meet you here. 您好！在這里見到您真高興。44 We havent seen you for a long time. How are you getting along？ 我們好久沒見面了，您好嗎？45 Wish you a successful visit. 祝您訪問成功。46 Merry Christmas！圣誕快樂！47 Happy new year！新年快樂！48 Wish you good luck！祝您好運！49 Wish you a happy festival！ 祝您節日愉快！50 After you，please，sir. 先生，您先請。51 Thank you for your compliment. 謝謝您的贊揚。52 Thank you for your kind understanding. 謝謝您的諒解。53 Whats the matter？May I help you? 怎么了？我可以幫你嗎？54 I have come to say goodbye. 我是來告別的。55 Id like to say goodbye to you all. 我要向你們大家告別了。56 Goodbye then，and dont forget to keep in touch. 那么再見，別忘記了保持聯系。57 Goodbye then，and remember me to your parents. 那么再見，代我向您父母問好。58 How long will you stay here？您在這里住多久？59 May I show you to your room，sir？Hope youll enjoy your stay in our hotel. 先生，我帶您到房間去，好嗎？祝您在我們飯店居住愉快。60 Wendy，Id like you to meet my friend，Sam. 溫迪，我給你介紹一下我的朋友，山姆。61 How do you like Beijing？您覺得北京怎么樣？62 Whats your first impression of China？您對中國的初步印象如何？63 How do you like our hotel？ 您覺得我們飯店怎么樣？64 Help yourself to dinner，please. 請用餐。65 We hope you will come and stay with us again. 希望您再次光臨我們飯店。66 We hope you had an enjoyable stay，sir. 先生，希望您在這里住的愉快。67 Have a pleasant journey home. 祝您旅途愉快。68 Thank you for choosing our hotel，I hope you enjoy your stay. 謝謝您光臨我們飯店，希望您在這里住的愉快。69 Thank you very much，sir. Goodbye，hope you have a good flight. 先生，非常感謝您。再見，希望您航程愉快。70 We are very happy to have you here. Mr. brown. I do hope you are enjoying your stay with us. 布朗先生，我們非常高興您住在我們飯店，我真心希望您在這里住的愉快。71 See you tomorrow，sir. 先生，明天見。72 Pleasant journey home. 祝您歸途愉快。73 Is there anything else that I can do for you？您還有別的事情要我幫忙嗎？74 Will it trouble you？這會打擾您嗎？75 Would you mind if I ？如果您不介意，我可以嗎？76 If we have any shortcoming，please point it out. 照顧不周，請多指正。77 Im sorry to disturb you. 對不起，打擾了。78 Im sorry，Its our fault. 對不起，這是我們的錯。79 Thanks for your reminding. 謝謝您的提醒。80 Well try our best to take some measures so that you can be satisfied. 我們將立即采取措施，使您滿意。2、 Room Reservation 客房預訂 81 Good morning，Room Reservation，may I help you？早上好，客房預訂處，請問我可以幫助您嗎？82 What kind of room would you like（prefer）？您希望要什么樣的房間？83 Would you like a room with a front view or a rear view？您是要窗戶臨街的房間，還是要背街的房間？84 Do you want a single room or a double room？您是要單人間還是雙人間？85 Would a double room do？雙人間可以嗎？86 Would you like breakfast in our hotel？您要不要在飯店吃早餐？87 In whose name is the reservation made？是以誰的名義訂的房間？88 How do you spell your name，please？請問您的名字怎么拼寫？89 Im sorry，but we dont have any record of your reservation. 對不起，我們這里沒有您預訂的記錄。90 Im sorry，we have no record of a reservation in your name. 對不起，沒有以您名字預訂房間的記錄。91 Do you have a letter or fax confirming the reservation？您是否收到過確認您訂房的信件或傳真？92 Who made the reservation，please？請問是誰預訂的房間？93 From which country？從哪個國家預訂的？94 Do you remember the name of the reservation clerk？您是否記得預訂員的姓名？95 When did you make the reservation？你是什么時候訂的房？96 What was the date of the reservation？請問您預訂房間的日期？ 97 Would you like Full American Plan or Continental Plan? 您希望是美國收費方式還是歐式收費方式？98 How long do you plan to stay？您計劃住多久？ 99 How long will you be staying？您將要住多久？100 For how many nights？您要住幾個晚上？101 For how long？您準備住多長時間？102 How many guests will there be in your party altogether？你們一起有幾個人？103 I can book you a single room for the 15th and 16th . 我可以為您在15日、16日兩天訂一個單人房間。104 We can confirm a room for the 15th and 16th. 我們可以確認您15日、16日訂的一個房間。105 Its all right for the 15th ，but not the 16th. 15日的訂房沒問題，但16日恐怕不行。106 Just a moment，please. Ill check the room availability. 請稍等，我去查一下房間預訂情況。107 Thank you for waiting，sir. 先生，謝謝您耐心等待。108 Sorry to have kept you waiting，sir. 對不起,先生,讓您久等了。109 Unfortunately we are fully booked for July，15th. 遺憾的是我們7月15日客房已全部訂滿。110 Im sorry，I cant book you a room for July，15th. 對不起，我無法為您訂7月15日的客房。111 We are fully booked for all types of rooms on that night. 我們酒店那天的客房已全部訂滿。112 We wont be able to guarantee you a room for July 15th. 我們不能保證7月15日有房間給您。113 If there isnt any room，we can get you on the waiting list or we can find you a room in another hotel. 如果沒有空房間，我們可以將您放入等候名單中，一旦有空房就馬上給您安排，或者為您在其他飯店找個房間入住。114 For a single room，the price would be 30 USD. 單人房間的價格是30美元。115 The total cost would be 100 USD. 全部費用是100美元。116 There is a 15 percent reduction for drinks. 飲料減價15。117 Im sorry，we dont have connecting double rooms，but we have large adjoining rooms. 對不起，我們沒有相通的雙人房間，但我們有大的相鄰房間。118 Im sorry，we dont have saunas in our hotel，but we have massage service. 對不起，我們沒有蒸汽浴，但我們有按摩服務。119 Would you like us to send you a brochure？我們給您寄一份介紹我們飯店的小冊子好嗎？120 May I have your name and initials，please？請問您的姓名的首寫字母？121 Whos the reservation for？您為誰預訂房間？122 Gould you give me your address and telephone number，please？ 請問您的地址和聯系電話？123 How will you be paying the bill（account）？您將如何付款？124 Youll have to send us a deposit of 50 USD. 您需要寄給我們50美元的押金。125 Is the company willing to cover all the expenses？公司是否愿意支付所有的費用？126 When will you be arriving？您將何時到達？127 Will you be coming by plane？And the flight No. please？您將乘飛機來嗎？航班號是多少？128 May I have the airline flight number and arrival time？我可以問您航班號和到達時間嗎？129 We look forward to seeing you（serving you）. 我們期待著您的光臨（或：為您服務）。130 The room may have been reserved in the name of the person who made the reservation. 也許您的房間訂在為您預訂的那個人名下了。131 Our hotel has a fine view of the city. 從我們飯店可以看到城市的優美景色。132 Our hotel overlooks one of the main avenue in the city. 從我們飯店可以俯瞰城市中的主要大道之一。133 Our hotel is beautifully situated. 我們飯店環境優美。134 Our hotel is located in the centre of the city. 我們飯店位于市中心。135 This is the peak season. Im sorry，but could you call us again later on this week？We may have a cancellation. 現在是旅游旺季，很抱歉，您在這周后幾天再打電話過來好嗎？也許會有人取消預訂。136 We dont have any single room available. Would you mind a double room instead？我們沒有單人間了，如果是個雙人間您介意嗎？Im afraid we have no credit arrangements with your company. We will need an advance deposit by bank draft or in cash before the reservation date. 抱歉，我們與貴公司沒有信用合同，所以希望您再這個預訂日期前以銀行匯票或現金形式付給我們一筆保證金。3、 Registration 入住登記 137 Good afternoon，we warmly welcome you to our hotel. 下午好，歡迎光臨。138 Would you please complete this registration form？請您填寫一下這張登記表，好嗎？139 Could you please put your nationality there，sir？先生，請將您的國籍寫在這。140 May I ask you to put your name in block capitals？請用大寫字母寫您的名字好嗎？141 Whats your occupation，please？請問您的職業？142 Whats your address in your native country，please？請問您在本國的地址？ 143 Could you sign your name，please？請您簽一下名，好嗎？144 Ill need your signature. 我需要您的簽名。145 Sign here，please. 請在這簽。146 Would you put your signature here，please？請您在這簽一下名，好嗎？147 May I see your passport，please？我可以看看您的護照嗎？148 Have you got any identification？您有什么可以證明您身份的嗎？149 Here is your key，hope you enjoy your stay in our hotel. 這是您的鑰匙，祝您住店愉快。150 Could you please put your key on the Reception Counter when you are out for the sake of safety？為安全期間，請您在外出時把房間鑰匙放到接待臺來好嗎？151 Could you keep your room key until you check out？請您在住點期間自己保管鑰匙，直到離店。152 The porter will show you to your room.行李員會領您去您的房間的。153 Your room number is 502. on the fifth floor. 您的房號是502房，在5樓。154 The porter will take your luggage and show you the way. 行李員會為您提行李，并為您領路。155 Im afraid your room is not ready yet. Would you mind waiting，please？We are very sorry for the inconvenience. 恐怕您的房間還沒有整理好，希望您不會介意在這里等一下，給您帶來的不便真對不起。156 Our checkin time is 12 noon，Im afraid we have no vacant rooms now. would you mind waiting until then？我們登記入住的時間是中午12點，恐怕現在沒有空房，煩請您等到那是好嗎？157 Unfortunately，we are fully booked for tonight，would you like me to get you a room in another hotel？很抱歉，我們今晚的房間已全部訂滿，我幫您聯系另外一家酒店，好嗎？158 Please wait a moment，I have to check if there is a room available. 請稍等，我要查一下看是否有空房間可以出租。159 As a hotel policy，we require one days room charge as a deposit for guests without reservation. 飯店規定沒有預訂的客人入住需交一天的房費押金。160 The room rate is 135 per day including 10 service charge. 房費是每天135美元，包括10的服務費。161 Room-to-room calls can be made from your room，please dial room number directly. 在房間內可撥打房間與房間的電話，請直接撥號。162 Half-day room rate will be charged if you check out after 12:00 noon. 如果您在中午12:00點以后退房將加收半天房費。163 Full-day room rate will be added if you check out after 6:00pm.如您在下午6點以后退房將收全天房費。164 No additional charge is required for children under 12 sharing parents room without extra bed. 12歲以下兒童與父母同床不收加床費。165 All reservation are held until 6:00pm unless guaranteed or informed earlier，as a hotel policy. 飯店規定,除保證類預訂或提前預訂外，其他預訂均保留房間至預訂日當天下午6點。166 Rates are subject to change by the hotel management without a prior notice. 飯店房價若有變更，恕不另行通知。167 We have special corporate rates for certain commercial accounts. 我們對某些商業團體實行特別價格。168 Please show me your passport or some other identification. 請讓我看一下您的護照或其他能證明您身份的證件。4、 Room Change or Extension 換房或續住169 Please show me your passport or some other identification. 請讓我看一下您的護照或其他能證明您身份的證件。170 Im due to check out tomorrow，but Id like to extend my stay by two or three days. 我應該明天離店，但我想延長兩至三天離店。171 May I have your name and room and room number，please？請問您的姓名和房號。172 Just a moment，please. Ill check our room available for the next three days. 請稍等，我查一下后三天的各房可出租情況.173 Thank you for waiting，sir. Im afraid our hotel is fully booked for the next week. 讓您久等了，先生，謝謝。恐怕下周我們飯店的客房都訂滿了。174 But we may have cancellations，could you check with us at 8:00pm this evening. 但我們可能取消預訂的客房，您今晚8點再與我們核對一下好嗎？175 Im sorry，but we are expecting several tour groups to arrive today，we are booked solid. 對不起，今天我們將有幾個旅行團隊到達，我們的房間已全部訂滿。176 Shall I contact another hotel for you？讓我幫您聯系另一家飯店，好嗎？177 Could I keep the room this afternoon？My fight doesnt leave until 6:15pm，and I dont want to wait around at the airport all day. 我能把房間保留到今天下午嗎？我的航班要到下午6:15分才起飛，我不想整天呆在機場。178 If we werent so heavily booked，we could let you stay in the room free of charge. 假如我們的客房沒有訂滿的話，我們可以讓您免費住半天。179 If you really want to keep your room this afternoon，well have to charge you 50 of the price. 如果您真想保留房間到今天下午，我們得加收您半天房費。180 Never mind，then. You can keep your luggage at the Bell Service until 5:00pm free of charge. 不要緊，您可以免費將您的行李寄存在行禮部到下午5點。181 Im afraid that air conditioner in your room needs repairing. We would like to request you to change your room. 恐怕您房間的空調需要維修，我們想請您換一下房間。182 What time is the most convenient for you to change your room，sir？ sorry for the inconvenience. 對您來說什么換房最方便，先生？ 給您帶來不便真抱歉。183 We could move your luggage to the new room while you are out，but could you take any valuables with you？在您外出期間，我們可以幫您把行李搬至新房間內，不過您要事先把貴重物品帶走。184 You may pick up your new room key 502 from the Reception Counter when you return. 您回來時可以在接待臺領您新房間502號的鑰匙。185 Could you leave your former room key at the Front Desk when you go out，please?您外出時請把您原房間鑰匙放在總臺好嗎？186 Thank you very much indeed，sir. We are very sorry for the inconvenience. Hope you have a nice day. 真的非常謝謝您，先生。給您帶來不便真抱歉，希望您愉快。187 Well extend the reservation for you.我們可以為您延長預訂。188 Well make the room change for you.我們可以給您換個房間。189 You may keep the room till 3:00pm，if you wish.如果您愿意，可以將房間保留到下午3：00。190 How many nights do you wish to extend？你希望延長住店幾個晚上？ 191 How much longer would you like to stay？您想再住多久？192 The hotel is full and there will be someone taking your room. Well keep your luggage if you like. 我們飯店現已住滿，您的房間已預訂給別人，如果您愿意，我們可以為您保管行李。（適用于客人想中午結帳后保留房間至下午的情況）193 Im afraid youll have to vacate your room by 11am，I must apologize for the inconvenience. 非常抱歉，恐怕要請您在商務11點前搬出房間了。給您帶來不便，我表示歉意。Your room has been booked for tomorrow. Would you mind changing a room？您的房間明晚已預訂給別人了。請您換一個房間，好嗎？5、 Information 問詢服務 194 A：Excuse me，where can I send a cable？對不起，請問在哪可以發電報。B： Walk straight ahead，there is a post office on the right.直走，在您右手邊有一個郵局。195 A：I want to change some money，where is the bank？我想兌換一些錢，請問銀行在哪？ B：Go upstairs from here and then turn left. Its next to the post office. 請從這里上樓然后左拐，就在郵局旁。196 You can get your money changed at the cashiers office.您可以在收銀處兌換外幣。197 There is a shop on the ground floor. It sells both Chinese and foreign cigarettes. 商店在一樓，有中、外香煙出售。198 There is a coffee shop on the second floor and snacks are served there all day.咖啡廳在二樓，全天供應快餐。199 We have a Chinese restaurant and a western-style restaurant. Which one do you prefer？我們有中餐廳和西餐廳，您更喜歡哪一種？200 There is a recreation centre on the ground floor. You can play billiards、table tennis、bridge and go bowling. 一樓有康樂中心，在那里可以打臺球、乒乓球、橋牌和保齡球。201 Breakfast is served in your room from 7am till 10am. If you wish to have breakfast in your room，ask for Room Service on the phone. 早餐送餐服務是從早上7點至上午10點。如果您想在房間用早餐，請打電話要送餐服務。202 For all enquiries just lift your telephone receiver and ask for Reception. 您如果需要問詢什么事,可以打電話給前廳接待。203 Apart from the recreation centre，we also have a health club on the second floor. 除了娛樂中心以外，我們在二樓還有一個健身俱樂部。204 You can buy some stamps and postcards in the post office.您可以在郵局買郵票和明信片。205 A: Could you direct us to the restaurant?請問去餐廳怎么走？ B：Yes，Ill show you the way myself. 我親自領你們去。206 A: wheres the coffee shop，please? 請問咖啡廳在哪？B: Go straight through the cafeteria and restaurant and youll find it just in front of you. 徑直走，穿過自助餐廳和餐館您會看到它正在您面前。207 A: I wonder if you could tell me where the health club is？您 是否能告訴我健身房在哪？B: Its round here to the left. Follow the sign marked sauna and its just next door to that. 從這向左拐。順著蒸汽浴的標志走，健身房就在蒸汽浴旁邊。208 A: Where is the phone booth，please？請問電話亭在哪？B: Along there to your left，madam. Its just past the Business Centre opposite the elevator. 向左走，走過商務中心，就在電梯對面。 210A: Is this the right way for the souvenir shop？到禮品商店，從這走，對嗎？ B: Yes，it is. Along the corridor，past the newsstand and the library. 使得，順著樓梯走下去，走過報刊亭和圖書館就是商店。211 A: Is the lobby bar somewhere hereabouts？大堂吧就在附近嗎？B: Its right behind you，sir. But Im afraid theyre not open till 11:00 oclock. 酒吧就在您身后，先生。但是恐怕11點以后才開始營業。212 A: Am I going the right way for the tennis courts？去網球場是這條路嗎？B: Along the corridor to your right，turn left，go down the stairs，along a bit further and out into the yard. 順著您右手那個樓梯走，然后左拐，下樓再往前走一點，出門進了院子就是網球場。213 A: Im looking for the conference room No4.我要找4號會議室。B: They are all facing the open lounge. Along to your right，past the elevators and up the stairs. 會議室都在休息廳對面，順著右邊走，走過電梯，上樓就是。 214 A: Can I get a copy of the New York Times here？我能在這買到紐約時報嗎？B: The newsstand has a wide selection of foreign newspapers and magazines.我們報刊亭有各種外國報紙和雜志供您選擇。215 A: What is the basic rate for taxis here？這里出租車的基價是多少？B: Its about ￥1.2 each kilometer，but the rate double when exceeding 10 kilometers，and there is night rate for after 10 oclock at night. 大約1公里1.2元，但是超過10公里以后加倍收費，并且晚上10點以后實行夜間收費價格。216 A: Can I get something hot at this hour of night. 在晚上這個時間，我是否還能吃上點熱的東西？B: Yes，over there in the coffee shop，its closes midnight.可以，那邊的咖啡廳半夜才關門。217 A: Id like to book two flight tickets for Shanghai for the 11th. 我要訂兩張11日去上海的機票。B: The travel agency in the hotel takes all kinds of booking. 飯店旅行社代辦各種預定票。218 A: When do the shops close around here？這附近的商店一般幾點鐘關門？B: Around 8 oclock in the evening. 晚上8點左右。219 There is a free supply of soft drinks in the coffee shop at this hour. 咖啡廳現在免費供飲軟飲料。220 You can use the sports equipment free of charge in the health club. 您可以免費使用健身房的運動器械。221 Sports equipment is available at a small charge of 2 Yuan per hour. 使用運動器械每小時收費2元。222 Sports equipment is available free of charge. 運動器械是免費提供的。223 We do not charge for admission to the health club. 進健身房不收費。224 Our charge for sports equipment is four dollars per hour. 我們運動器械以一小時4美元的標準收費。6、 Bell Service 行李服務 225 Can you suggest someplace where I can have fun？你能告訴我哪里可以娛樂嗎？226 There is a billiard room on the first floor. 一樓有一個臺球室。227 Sometimes performances are given in the hotel. 飯店里有時有文藝演出。228 Do you have a swimming pool here？這里有游泳池嗎？229 Is there a dance hall here？這里有舞廳嗎？230 What kind