LiuzhouRailwayVocationalTechnicalCollege明德礪志求知篤行雙語列車長車票誤售誤購的辦理Thehandlingofmis-sellingormis-purchaseticket主講教師Lecturer目錄contents1定義Thedefinition2規章規定

Therulesandregulations3處理分析Theanalysisandhandling3案例Thecase1定義定義Thedefinition定義Thedefinition車票誤售誤購的辦理Thehandlingofmis-sellingormis-purchaseticket1.由于站名相似、口音不同等原因。導致旅客購買了錯誤到站的車票。Mis-sellingormis-purchaseticketmeansthatpassengersbuyticketsofthewrongstationsbecauseofsimilarstationnamesanddifferentaccents.2規章規定規章規定Therulesandregulations規章規定Therulesandregulations車票誤售誤購的辦理Thehandlingofmis-sellingormis-purchaseticket1.未乘車Passengerswhohaven’tgotonboard已乘車Passengerswhohavegotonboard在發站，收回原票，換發新票。Atthedeparturestation,theoriginalticketshouldberecovered,andanewticketshouldbeissued.

中途站、原票到站或列車內：Athalfwaystation,thearrivalstationoforiginalticketorinthetrain:（1）應補收票價時，收回原票，換發代用票，補收票價差額；Whentheextrashouldbecharged,theoriginalticketshallberecovered,asubstituteticketshallbeissued,（2）應退還票價時，站、車應編制客運記錄，連同原票交給旅客，作為乘車至正當到站退還票價差額的憑證，并應以最方便的列車將旅客運送至正當到站。Whentheextrashouldberefunded,thestationandthetrainshallcompiletravelrecord,andhandittothepassengertogetherwiththeoriginalticket,asaproofoftheextrarefundedattheproperarrivalstation.Andthemostconvenienttrainshallbeusedtosendthepassengertotheproperarrivalstation.總的規定Generalregulations對誤售、誤購車票，應按下列規定補收或退還已收票價與正當票價的差額，不收手續費或退票費。Formis-sellingormis-purchaseticket,theextrabetweenthereceivedticketpriceandthelegitimateticketpriceshallbechargedorrefundedaccordingtotheregulations.Thereisnohandlingfeeorrefundfee.3處理分析處理分析Theanalysisandhandling處理分析Theanalysisandhandling車票誤售誤購的辦理Thehandlingofmis-sellingormis-purchaseticket1.發站Departurestation列車內Thetrain中途站或原票到站Midwaystationorarrivalstationoforiginalticket誤售誤購Mis-sellingormis-purchaseticket換發代用票；編客運記錄；指定列車送至正當到站Issueasubstituteticket,compiletravelrecord,sendthepassengertotheproperarrivalstationbythemostconvenienttrain.退還旅客票價差額Refundtheextratothepassenger.誤售誤購：收回車票，點擊誤售誤購模塊處理Mis-sellingormis-purchaseticket：recoverthe

ticket,andclickthemoduleofmis-sellingormis-purchasetohandleit.旅客責任購錯票：收回車票按退票處理Passengerpurchasesthewrongticket:withdrawntheticketandTreatitasarefund.能到達：換發正當車票，票價多退少補Thetraincanarrive:issuethelegitimateticket,retreatmorefillless不能到達：編客運記錄交最近前方停車站Thetraincannotarrive:compiletravelrecordandhanditovertothenearestfrontstopstationforprocessing.正當到站Properarrivalstation處理分析Theanalysisandhandling車票誤售誤購的辦理Thehandlingofmis-sellingormis-purchaseticket1.補收：正當票價-已收票價Charge:Thelegitimateticketprice-Thereceivedticketprice

退差：已收票價-正當票價Refund:Thereceivedticketprice

-Thelegitimateticketprice已收＜正當Thereceivedticketprice＜Thelegitimateticketprice已收＞正當Thereceivedticketprice＞Thelegitimateticketprice換代用票時補收Chargingwhenissuingthesubstituteticket正當到站退還Refundingattheproperarrivalstation車票票價處理Ticketpriceprocessing4案例案例Thecase案例Thecase車票誤售誤購的辦理Thehandlingofmis-sellingormis-purchaseticket1.正當區間Thelegitimateticketpricerange誤購區間Themis-purchaserange南京——常州Nanjing—Changzhou南京——滄州Nanjing—Cangzhou發站一致Thedepar