項目5貨物損失處理

任務4貨物損失處理

Task4HandlingofFreightLoss陳斌ChenBinProject5HandlingofFreightLoss調查Investigation知識點四

貨物損失調查處理KnowledgePointIVInvestigationandprocessingoffreightloss車站發現貨物損失，除按規定編制貨運記錄外，還應在貨運記錄編制當日以

查復書形式，通過保價系統對貨物損失的原因和責任進行調查，必要時可派人外出調查貨物損失查復書保價系統發生軟、硬件故障，車站暫無法正常使用時，應由其主管直屬站段

負責處理Thestationwhichdiscoversthefreightloss,inadditiontopreparingthefreighttransportrecord,shouldalsoInvestigatethecausesandresponsibilityofthefreightlossthoughttheinsurancesystemintheformoftheverificationletterStaffscanbesentforoutboundinvestigationifnecessaryFreightLossVerificationIftheinsurancesystemcannotbeusedforsoftwareorhardwarefailure,thedirectimmediatestation-sectionshouldtaketheresponsibility知識點四

貨物損失調查處理KnowledgePointIVInvestigationandprocessingoffreightloss調查Investigation福州東091桂林北2018.4.26整車023186C62B4625831福州東桂林北食鹽損壞12萬元2640元福州東：請查承裝、保價詳情及處理意見復我。FZDZA00625362018428中鐵寧局柳州貨運中心桂林北營業部貨物損失處理專用章知識點四

貨物損失調查處理KnowledgePointIVInvestigationandprocessingoffreightloss調查Investigation桂林北091桂林北2018.4.26整車023186C62B4625831福州東桂林北食鹽損壞12萬元2640元桂林北：我承裝情況均好，保價12萬元。請按章酌處。FZDZA00625362018428中鐵寧局柳州貨運中心桂林北營業部貨物損失處理專用章知識點四

貨物損失調查處理KnowledgePointIVInvestigationandprocessingoffreightloss調查Investigation調查所需資料文檔應一次性使用數碼相機、掃描儀等設備錄制電子文檔

在系統內加載，主要包括以下內容：1）貨物運單、站車交接電報、普通記錄2）貨物發生被盜、丟失，貨物運單未附物品清單時，車站檢查的現有貨物數量和

包裝特征的清單。3）分析責任所需的裝載清單、封印照片、物損失現場照片等Fordocumentswhicharerequiredfortheinvestigation,digitalcameras,scanners,andotherdevicesshouldbeusedtorecordelectroniconesinonego.Loadingthesedocumentsinthesystem,mainlyincludingthefollowing:Freightbills,telegramssentduringstationandcarhandovers,andgeneralrecords.Thelistofquantityandpackagingcharacteristicsoffreightonhandcheckedbythestationwhenfreightisstolenorlost,andthereisnolistattachedtothefreightbill.Loadinglists,sealingphotos,andscenephotosoffreightlossrequiredforanalyzingresponsibilities.知識點四

貨物損失調查處理KnowledgePointIVInvestigationandprocessingoffreightloss調查Investigation4）車輛技術狀態檢查記錄、貨物損失鑒定書及其他有關材料（可按需要后附）一輛貨車內多批貨物發生損失時上述資料應分別錄制并加載Inspectionrecordsoftechnicalconditionsofvehicles,certificatesoffreightloss,andothermaterials(canbeattachedasrequired).Ifmultiplefreightsinonewagonarelost,Theabovedocumentsshouldberecordedandloadedseperately.知識點四

貨物損失調查處理KnowledgePointIVInvestigationandprocessingoffreightloss調查Investigation答復Reply車站接到調查材料后，應核對所附材料是否齊全、正確，接到的紙質速報和

查詢電報，應于當日在收件上加蓋收文日期戳記，登記于“貨物損失（記錄調查、賠償）登記簿”內，并按以下規定辦理1）初次接到調查記錄，如果核對所附材料不符合要求而影響調查時，應一次提出

自接到記錄之日起3日內以查復書要求處理站補充材料Afterreceivinginvestigationmaterials,thestationshouldcheckwhethertheattachedmaterialsarecompleteandcorrect.Thereceivedrapidreportsandinquirytelegramsshouldbestampedwiththedateofreceiptonthesameday,recordedintheregisterbookoffreightloss(recordsofinvestigationsandcompensations),andhandledaccordingtothefollowingregulations.Afterreceivinginvestigationrecordsforthefirsttime,iftheattachedmaterialsdonotmeettherequirementsandaffecttheinvestigation,thestationshould[pointouttheseproblemsinonego,andrequestthetreatmentstationtosupplementmaterialswithinthreedaysfromthedateofreceivingthematerialsbymeansofaletterofreply.知識點四

貨物損失調查處理KnowledgePointIVInvestigationandprocessingoffreightloss2）調查記錄如果有誤到情況，自接到之日起次日內以查復書告知處理站

同時抄送正確接收站3）屬于自站責任的，自接到記錄之日起3日內以查復書答復送查站

告知發、到站Ifthereareerrorsininvestigationrecords,thestationshouldinformthetreatmentstationwithaletterofreplywithinthenextdayfromthedateofreceipt.andcopytothecorrectreceivingstation.Ifitisthestationthatshouldbeheldresponsible,itshouldreplytothecheckingstationwithaletterofreplywithinthreedaysfromthedateofreceivingtherecords,andinformthedepartureandterminalstations.知識點四

貨物損失調查處理KnowledgePointIVInvestigationandprocessingoffreightloss答復Reply對已明確為自站責任，但還需要向有關單位索取補充材料，了解貨物損失、下落

或到達交付情況時，應以查復書要求處理站補充4）屬于他站責任的，以查復書說明理由和根據，自收到案卷之日起3日內

答復處理站并抄送發、到站和有關單位。一級損失的，應抄報主管鐵路局Ifitisclearthatthestationshouldbeheldresponsible,butitisnecessarytoobtainsupplementarymaterialsfromrelatedorganisations,knowtheloss,whereabouts,arrival,ordeliveryoffreight,thestationshouldaskthetreatmentstationtoaddwithaletterofreply.Ifotherstationsshouldbeheldresponsible,thestationshouldstatereasonsandgroundsintheletterofreply,replytothetreatmentstationwithinthreedaysfromthedateofreceivingthecasefiles,andcopytothedepartureandterminalstations,andrelatedorganisations.Ifitisafirst-levelloss,thestationshouldcopytotheRailwayBureau.知識點四

貨物損失調查處理KnowledgePointIVInvestigationandprocessingoffreightloss答復Reply5）因情況復雜，責任站不能在的規定期限內（自接到案卷之日起3日內）調查答復（包括要求暫緩賠償的），需要延期時，應提前提出理由，告知發、到站（鐵路局）但此項延期自收到記錄之日起，最多不得超過30日Duetocomplicatedsituations,itispossiblethatthestationwhichisheldresponsiblecannotinvestigateandreplywithinthespecifiedtimelimit(withinthreedaysfromthedateofreceivingthecasefiles),(includingtherequestforsuspensionofcompensation).Ifthedelayisneeded,thestationshouldgivereasonsin

advance,andinformthedepartureandterminalstations(TheRailwayBureau).However,thedelayshouldnotexceed30daysfromthedateofreceivingtherecord.知識點四

貨物損失調查處理KnowledgePointIVInvestigationandprocessingoffreightloss答復Reply貨票識別碼記錄發站到站運單號碼品名損失種類損失等級送出或到達月日責任者及處理結果結案日期賠償記事編制月日編制站號碼要求人要求款額受理日期結案日期核賠款額賠款通知書號碼1234567891011121314151617181920貨物損失（記錄、調查、賠償）登記簿Registeroflostfreight(records,investigations,compensation)知識點四

貨物損失調查處理KnowledgePointIVInvestigationandprocessingoffreightloss答復Reply分析會（一級損失）Analysis(First-ClassLoss)發現貨物一級損失，發現鐵路局應立即深入現場組織處理。涉及他局責任時

自拍發貨物損失速報之日起10日內邀請有關鐵路局參加處理，召開分析會

作出會議紀要鐵路局間對損失責任劃分意見有分歧時，應在會議紀要內闡明各自意見。有關鐵路局拒不參加分析會或中途擅離會議，不簽署會議紀要的，對分析會

確定的責任不得提出異議Incaseoffirst-levelfreightloss,theRailwayBureaushouldimmediatelygotothesitefororganisingandtreatment.Whenotherbureausshouldalsotakeresponsibi