Q12002WhatisQ12002

什么是Q12002FordMotorCompanyexclusivedesignation它是福特公司所特有的Setoffundamentalqualityandmanufacturingdisciplines基本的質量和制造規則Drivessupplier′scontinualimprovement幫助供應商不斷持續改進Puttoolsinplacetomaintainexcellence用一些工具維持最佳Improveeachpassingyear每年都得到提升Q1notachievedindependently-guidescooperation-Ford/SupplierrelationshipQ1不是獨立獲得的引導福特和供應商之間的關系page3SupplierBenefitsofQ1

供應商達到Q1的好處Recognition(Q1flag,Q1plaque)認可（Q1旗幟和標志）PublicityandAdvertisingPrivileges宣傳和廣告Self-Certification(PPAP)自身認可（PPAP）WorldExcellenceAward(acknowledgesthebestofthebest)世界優秀供應商獎勵PreferredStatuswithChanganFord(IdeallyonlyQ1facilitiesareconsideredinsourceselection)長安福特的首先供應商（只有Q1工廠才在選點中被考慮）page19Q12002Requirements

Q12002的要求AnyexternalsuppliersmanufacturingfacilitythatcurrentlysuppliespartstoFordiseligibleforconsideration

適用于所有為福特工廠供貨的外部供應商制造現場Supplier′sfacilityhastoachieve

excellenceinfivekeyareas:供應商制造現場在以下五個重要方面必須做到最好:CapableSystems

合格的體系OngoingPerformance持續的實際業績SiteActionPlan

現場的行動計劃SatisfiedCustomers

滿意的客戶ContinualImprovement持續改進page7CapableSystems

合格的體系Third-partycertification:第三方認證:QS-9000(orTS16949)ISO14001(environmentalmanagementsystem)ISO14001(環境管理體系)MS-9000,MMOGorOdette(materialsmanagementsystemassessment)

MS-9000,MMOG或Odette(材料管理系統評審)page72)OngoingPerformance

持續的實際業績Supplier’sperformancehistorywithFord:供應商在福特的業績歷史:FieldActions召回StopShipments停止發貨PPMPerformance

PPM業績DeliveryPerformance

交貨業績MonthlyQ12002overallscore每月的Q1總分Q1suppliersareresponsiblenotjustfortheirownsites,butforcontrollingthequalityofanysuppliersthatprovidethemwithproduct.Q1的供應商不僅要對他們自已的現場負責,還要控制向他們提供產品的供應商的質量page73)SiteActionPlan

現場的糾正措施Siteassessments–suppliertoolstogagetheirperformancetoaddress:現場評審供應商來衡量他們業績的工具:Planning&DemonstrationofManufacturingProcessCapability

計劃和證實過程能力VariabilityImprovements

偏差改進ManufacturingEfficiencies(Lean,FTT,OEE)

制造的效率(精益生產,FTT,OEE)CustomerSatisfaction(documentedinQOS)客戶滿意(在QOS中文件化)AllsuppliersmustperformaManufacturingSiteAssessmentbyFebruary1,2002andre-assessevery6months.所有供應商必須每半年進行一次現場評審114)SatisfiedCustomers

滿意的客戶Eachsuppliersitemustprovidecustomerendorsementsof:每一個供應商現場必須獲得客戶背書:SupplierTechnicalAssistance(STA)國產化工程師EachFordplantthatreceivesproduct每一個接產品的福特工廠MaterialPlanning&Logistics(MP&L)

物流部FordCustomerServiceDivision(FCSD)福特客戶服務部Eachofthosecustomermustprovidethesupplierwithanendorsement

每一個客戶都必須對供應商進行背書page115)ContinualImprovement

持續改進Q12002thresholdsforperformancemetricsandsiteassessmentwillberaisedannuallytodriveoverallcontinualimprovement.為了促進持續改進，Q12002的業績矩陣和現場評審每年都會上升page13ApplyingforQ12002–1

申請Q12002-1SuppliersshouldcontacttheirSTAsiteengineer,whowillhelp/guidethesuppliersthroughtheQ1process

供應商應與現場STA工程師聯系，他們將幫助供應商了解Q1程序Conductandsubmitaself-evaluationtoensuremeetingQ12002criteria執行并提交一份自我評估報告，確保滿足Q12002標準Oncethesupplierbelievesthefacilityisreadyobtainnecessarycustomerendorsements(validfor6months)在供應商認為現場已準備妥當來獲取客戶背書認可（有效期6個月）page21ApplyingforQ12002–2

申請Q12002-2FormalapplicationtoFordSTAwithdocumentationofcertificationtoQS-9000/TS16949,MS-9000(orMMOG,Odette)&ISO14001

帶上QS9000/TS16949，MS-9000和ISO14001的認證文件正式向長安福特STA審請AQ1on-siteevaluationmaybescheduledtoreviewqualificationstoQ12002Q1現場評估符合Q12002page21ApplyingforQ12002–3

申請Q12002-3ResponsibleSTACommodityManagerprovidesafinalrecommendationbasedonQ12002criteria

相關的STA產品經理對Q12002標準作最后認可Minimumsix-monthshippinghistoryforproductionand/orservice至少六個月的交貨歷史IfasupplierlocationhasnotshippedtoFordwithinprior12monthsisnolongerconsideredQ1如果供應商現場已有十二個月未交貨，不再考慮Q1page21OverallQ1Score–1

Q1分數-1EverySuppliersitebeginswitha1000pointQ1score

每一個供應商的Q1初始分為1000Suppliersmustmaintainanoverallscoreofatleast800pointsforQ1status

為了保持Q1,供應商必須維持至少800分Sitesmustmaintain

certificationtoQS-9000/TS16949,ISO14001andcompliancetoMS-9000/MMOG/Odette工廠必須保持QS9000/TS16949,ISO14001并符合MS-9000/MMOG/OdetteSitesgainorlosepointsbasedontheirperformancemetrics.

根據工廠業績加減分數page28OverallQ1Score–2

Q1分數-2SitesmustmeetallQ1manufacturingsiteexpectations&implementeffectivecorrectiveactionplans

工廠必須滿足制造現場評估要求,并執行有效的糾正措施.NotmeetingQ12002requirementsorfailtoimplementeffectiveactionplan:lose250points&Q1willberevoked

不能滿足Q12002的要求或不能執行有效的糾正措施,減250分,Q1撤消SuppliersonQ1revocation:

供應商Q1撤消:cannotgainpointsforpositiveperformance不會因為積極的業績而獲得分值cannotregainQ1statusfor6consecutivemonths.6個月內不能重獲Q1狀態17OverallQ1Score–3

Q1分數-3ThefinalQ1scoreistabulatedfor:最后的Q1總分由:CapableSystems

合格的系統OngoingPerformance持續的業績SiteActionPlan

工廠的糾正措施page15CapableSystems

合格的體系Prerequisitesthatmustsuppliermaintain:供應商必須具備的前提：ISO14001-EnvironmentalManagementSystem

ISO14000環境管理系統QS-9000/TS16949

-QualityManagementSystem

QS-9000/TS16949質量管理系統suppliersarerequiredtobethird-partycertifiedtoQS-9000orTS16949byJob#1

供應商要在正式投產前通過QS-9000/TS16949MS-9000/MMOG/Odette-

MaterialManagementSystem

MS-9000/MMOG/Odette物料管理系統27OngoingPerformance–1

ScoringThresholds:

持續業績-1得分：FieldAction

(-250points)ina

6monthperiod

inwhichsupplierhas

responsibility

(Tier1,2,3…):

召回(-250分)六個月內由于供應商(一級、二級、三級…)的責任造成召回Suppliersiteloses250points供應商工廠減去250分Q1statusisimmediatelyrevokedQ1狀態立即撤消page28&29GotoQ1BookStopShipment

(0to-250points)2ormoreStopShipments

ina6monthperiod:停止發車（0-250分）在六個月內有2個或更多的停止發車Supplierloses250points供應商減去250分Q1statusisimmediatelyrevokedQ1狀態立即撤消OngoingPerformance–2

ScoringThresholds:

持續業績-2得分：page28&29PPM(+100to-250points)PPM（+100到-250分）6monthPPM(productionorservice)exceedstheongoingcommodityPPMby100%ormoreandsitePPM>120:6個月的PPM（生產件和售后件）超過同類商品平均值的100%或更多同時PPM值大于120Suppliersiteloses250points供應商減去250分Q1statusisimmediatelyrevokedQ1狀態撤消Gainupto100pointsbyoutperformingthecommodityPPMPPM如果比同類商品的平均值低加一倍100分Gainupto100pointsbyachieving60orlessPPMPPM值為60或更少加100分OngoingPerformance–3

ScoringThresholds:

持續業績-3得分：page28&31DeliveryRating

(+100to-250points)fallsbelow81metricpoints

:交貨評分（+100到-250分）低于81點：Supplierloses250points供應商減去250分Q1statusisimmediatelyrevokedQ1狀態立即撤消Gain50pointswhen97-99metricpoints97-99點，加50分Gain100pointswhen100metricpoints100點，加100分OngoingPerformance–4

ScoringThresholds:

持續業績-4得分：page28&31得分指標分數Q1狀況現場措施供應商責任在6個月內1次-250撤消停止發運供應商責任0次,6個月內1次,6個月內2次或更多,6個月內0-100-250撤消PPMa)生產100%75%至99%50%至74%25%至49%11%至24%0%至10%-1%至-24%-25%至-49%-50%至-74%-75%至-99%>-100%+100分+75分+50分+20分+10分0分-25分-50分-100分-150分-250分撤消得分(續)指標分數Q1狀況6個月PPMb)生產0PPM1PPM至60PPM61PPM至100PPM101PPM至250PPM251PPM至500PPM501PPM至750PPM751PPM至1000PPM1001PPM至1500PPM>than1500PPM+100分+50分0分-20分-40分-60分-80分-100分-125分交貨評分生產100分97至99分81至96分低于81分+100分+50分0分-250分撤消生產現場評審整改措施無效-250分撤消只有當PPM大于120時才得負分得分至少需要2個月的發貨SiteActionPlan–1

工廠行動計劃-1ScoringThresholds:(-250points)

分值（250分）Fullsiteassessmentannually,partialassessmentevery6months

(seeareasasteriksed*)

所有工廠評審每年進行一次，部分評審每六個月進行一次（見*標注）PlanningforManufacturingProcessCapability

制造過程能力計劃DemonstrationofManufacturingProcessCapability證明制造過程能力page28&33SiteActionPlan–2

工廠行動計劃-2Suppliersmustdemonstratefundamentalsbasedonobjectiveevidence供應商必須以客觀證據證明Assessmentcanbedoneas:

評估可用以下幾個方面進行：aself-assessmentbythesupplier

供應商進行自我評審anon-siteassessmentconductedbytheSTAengineer

STA工程師進行現行評審page35PlanningforManufacturingProcessCapability制造過程能力計劃1）QualityProcedures,QS-9000/TS16949,QOS質量程序，QS9000/TS16949，QOS2）FMEAs/ControlPlans*FMEA/控制計劃*3）EmployeeReadiness/TrainingReview

足夠的職員/培訓評審4）PPAPReviewandRun@RateReview

PPAP評審和節拍生產評審5）ManagetheChange更改管理SiteActionPlan–3

工廠行動計劃-343DemonstrationofManufacturingProcessCapability證明制造過程能力1）Sub-supplierQualityManagement*

分供方質量體系管理*2）ControlofIncomingQuality進料質量控制3）ControlPlans/OperatorInstructions*控制計劃/作業指導書*4）ProcessVariabilityMonitoring*過程變異監控*5）GageCalibrationandUse*量具的校準和使用6）PartIdentification,NonconformingParts,Packaging,Shipping零件標識，不合格的零件，包裝和發貨SiteActionPlan–4

工廠行動計劃-451DemonstrationofManufacturingProcessCapability

證明制造過程能力7)Testing,EngineeringSpecifications測試、工程規范PreventiveMaintenance(PM)/Housekeeping*

預防性維護（PM）/庫房*ManufacturingFlow,LeanManufacturingMetrics*

制造過程流程，精益生產*ProblemSolving,CorrectiveActions問題解決，糾正措施SiteActionPlan–5

工廠行動計劃-553RevocationofQ12002–1

Q12002撤消-1Whenaproblemisidentified,STAwillworkwithasupplier

toidentifytherootcauseofaproblemanddevelopacorrectiveactionplan.一旦確定撤消Q1,STA將與相應的供應商合作查找問題的根源，并制定糾正計劃If,however,asupplierhasnotsatisfactorilyaddressedtheperformanceorcustomersatisfactionproblem,the

supplier′sQ1statuswillbeaffected.如果供應商對業績和客戶滿意方面問題的對策不能使人滿意，供應商的Q1狀態會受到影響page17Initial1000Q1points最初的Q1分值為1000分OverallQ1scorewillbeupdatedmonthly

Q1分值每月更新一次EffectonQ1statuscannotbeoffsetbypositiveperformanceinotherareas其它領域的積極業績，不能彌補和影響Q1狀態RegainQ1:suppliermustsatisfyallrequirementsfor6consecutivemonths,incl.allendorsements

恢復Q1：供應商在六個月內必須滿足所有的要求，包括所有的背書RevocationofQ12002–2

Q12002撤消-2page17

SiteQ1Performance–1Site:D7020-SUPPLIERCORP–TOWNSTAMfgLocationParent:ABCD-ANYCORPORATIONCorporateSecurityAdministrator(CSA):

BobJones-+1-313-593-94571234SupplierStreet

Town,ST54321US

CapabilitySiteAssessment

CorrectiveActionPlanDateVerified:27-APR-2001

Conformance:IneffectiveSelfAssessment:YesNextSiteAssessment01-OCT-2001Date:NoSelfAssessment:LastSiteAssessmentDate:03-APR-2001Conformance:ActionPlanRequiredSelfAssessment:YesENDORSEMENTS:STA:15-FEB-2001Plant(s):23-FEB-2001MP&L:19-JAN-2001TREYNOL2FCSD:27-FEB-2001QS-9000:Certified16-MAY-2002ISO/TS16949:SatisfiedbyQS-9000MS-9000/MMSA:Expires1-JULY-2002ISO14001:Requiredby01-JULY-2003Capable

0pointsIneffectiveActionPlan -250points

SummaryParentHelpMetric

ContactsDownload

(QRO)SiteMgt.

DatabaseQ1

Perform.MapSearchContactsQCMgr:BOBJONESPhone:5406654444Fax:5406620054PlantMgr:JOESMITHPhone:5406659537Fax:5406622411

DeliveryChampion:JOESMITHPhone:5406659537Fax:5406622411

TREYNOL2@SUPPLIERSTAEng:Whitesides,B.D.(Brent)Phone:1-313-3902718BWHITES1@

STAMgr:Luikart,T.E.(Tim)Phone:1-313-3905350TLUIKART@

STAOrg:FNVIBFORD–PRODUCTIONSTAEng:Morrison,R.K.(Robert)Phone:1-734-5230112RMORRIS5@STAMgr:Dan,J.M.(John)Phone:1-734-5233404JDAN@STAOrg:FNFCCFORD–SERVICE

NorthAmericaAnalyst:TimReynoldsPhone:1-313-264-9089

TREYNOL2@

EuropeAnalyst:ChristineLoehrPhone:1-313-909-9089

???????@FORD–DELIVERYPRODUCTION(MFG&VO)Status,Current:Y–Q101-DEC-1984ProductionEstablished:APR–1985Status,Pending:

R–Revoke1-APR-2001Rationale:SiteAssessmentPPAPLevel:1Production25-Sep-1995 Quality

Segment:310-Jan-20011Service25-SEP-1995#ofdaysuntil

Q1forecastdate:ConfidenceLevel:SitePlanning:-32OverdueLowStrategy

525

Baseline:SiteAssessment:Capability:Performance:

Q1-Score:

Q1Information1,000(Ineffective)-2500-225Q1Information

Q1信息PresentQ1Status

Q1狀態標志2