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學習參考資料分享

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Text1

Reading1hour

PARTONE

Questions1–8

Lookatthestatementsbelowandatthefivereportsaboutcompaniesontheoppositepagefromanarticlegivingadvicetoself-employedconsultantsaboutnegotiatingfeesfortheirservices.

Whichbook(A,B,C,DorE)doseeachstatement1–8referto?

Foreachstatement!–8,makeoneletter(A,B,C,DorE)onyourAnswerSheet.

Youwillneedtousesomeoftheselettersmorethanonce.

Example:

Lackofself-confidencewillputyouatadisadvantageinanegotiation.

0

ABCDE

Thiscompanyhasbeeninvolvedindiversifyingitsbusinessact6ivities.

Althoughthiscompanyisdoingwell,ithasanumberofinternaldifficultiestodealwith

Thiscompanyhasreducedtheprofitsitmakesonindividualitems

Onestatisticisalessaccurateguidetothiscompany’sperformancethananother

Theconditionswhichhavehelpedthiscompanyarelikelytobelessfavourableinthefuture

Thiscompany’ssharepricehasbeenextremelyvolatileoverthelasttwelvemonths

Thiscompanyislikelytobethesubjectofatakeoverbidinthenearfuture

Thiscompany’sperformanceexemplifiesawidelyheldbelief

A

ChemicalCompany

Masterson’sinterimpre-taxprofitsgrowthof20%wassomewhatinflatedasaresultoftheincomereceivedfromthedisposalofseveralofthecompany’ssubsidiaries.Theunderlying8%riseinoperatingprofitsisamorerealisticgaugeofthecompany’strueprogress.However,Masterson’simpendingmergerwithBentleyandKnightanditsappointmentofanewchiefexecutiveshouldmeanthatthecompanywillbeabletosustaingrowthfortheforeseeablefut5ure.Thesharepricehasvariedlittleduringthecourseoftheyearandnowstandsat￡6.75

B

HotelGroup

DuringthepastyeartheBowdenHotelGrouphasacquired77newproperties,thusdoublinginsize.lastweekthegroupreportedpre-taxprofitsof￡88millioninthefirstsixmonthsoftheyear,aheadofexpectationsandhelpedbyastrongperformancefromitsLondon-basedhotelsandnewlyexpandedUSbusiness.However.Thereisstillsomewaytogo.Integrationofthenewacquisitionsisstillnotcompleteand,whilethesharepricehasrisenrecently,majorproblemswithintegrationhaveyettobesolved.

C

High-techCompany

ThistimelastyearashareinUsertechwasworthjustover￡1.sixmonthsagoitwasworth￡40.todayitispricedatunder￡8.ifproofwereneed,hereisanillustrationofhowmuchofalotterythetechnologymarketcanbe.ButsometechnologycompaniesarefightingbackandUsertechisoneofthem.WhathasrenewedexcitementinthecompanyistheopeningofitsnewAmericanofficesinDallasanditsambitiousplanstoexpanditsuserbaseinbothNorthandLatinAmerica.

D

BuildingCompany

Renton’ssharepricehasrisengraduallyoverthepastyearfrom￡2.4to￡3.8.Thecompanyhasbeensuccessfulinchoosingprimelocationforitsbuildingsandhasbenefitedfromthebuoyantdemandforhousing.Whilstthisdemandisexpectedtoslowdownsomewhatduringthenextyear,investorsareencouragedbythecompany’sdecisiontomoveintobuildingsupermarkets.WorkhasalreadybegunontwositesinLondon,andthecompanyisexpectedtosignacontractwithinthenextmonthforbuildingfourlargesupermarketsinScotland.

E

PotteryManufacturer

MiltonDisheshasbeenthroughashake-upoverthepastyear.Thegroup,whichhasbeencuttingmarginsandimprovingmarketing,maypostasmallprofitthisyear.ThemanymembersoftheMiltonfamily,whobetweenthemown58percentofthebusiness,havebeenwatchingthesharepricerisesteadilyandseveralarelookingtosell.TraderivalRuskinhasboughtupjustover17percentofthesharesandcouldwellbespurredintofurtheractionbythesignsofarecoveryatthefirm.

PARTTWO

Questions9–14

Readthetextaboutcareer-planningservices.

Choosethebestsentencefromtheoppositepagetofilleachofthegaps.

Foreachgap9–14,markoneletter(A-H)onyourAnswerSheet.

Donotuseanylettermorethanonce.

Thereisanexampleatthebeginning.(0)

YourCareerPathCanLeadYouAnywhere

Weusedtobeadvisedtoplanourcareers.Weweretoldtomakeaplanduringthelaterstagesofoureducationandcontinuewithitthroughourworkinglives.(0)_____somepeoplestillseecareersinthisway.However,topursueasingleoptionforlifehasalwaysbeenunrealistic.

Planningforasinglecareerassumesthatwesetoutwithafullunderstandingofourlikesanddislikesandtheemploymentopportunitiesopentous.(9)____Formostpeoplethisdegreeofcertaintyaboutthefuturedoesnotexist.

Ourinitialchoiceofcareerpathandemployerisoftenbasedoninadequateknowledgeandfalseperceptions.Butwithageandexperience,wedevelopnewinterestsandaptitudesandourprioritiesalter.Thestructureoftheemploymentmarketand,indeedofemploymentitself,issubjecttochangeasbothnewtechnologiesandnewworksystemsareintroduced(10)_____Wemustfacetheuncertaintiesofaportfoliocareer.

Itisclearfromtherecentpastthatwecannotforeseethechangeswhichwillaffectourworkinglives.Thepaceofchangeisaccelerating,asaresultofwhichtraditionalcareerplanswillbeofverylimiteduse.(11)_____Theywillneedupdatingtoreflectchangesinourowninterestsaswellasintheexternalworkenvironment.Flexibleworkersalreadyaccountforabouthalftheworkforce.(12)______Wearelikelytofaceperiodsascontractworkers,self-employedfreelances,consultants,tempsorpart-timers.

Manyemployersencouragestafftowriteapersonaldevelopmentdevelopment(PDP)(13)Althoughsomepeopleuseitonlytoreviewtheskillsneededfortheirjob,aPDPcouldbethenucleusofwidercareerplan–settingoutalternativelong-termlearningneedsandaplanofself-development.

AreportissuedbytheInstituteofEmploymentStudiesadvisespeopletoenhancetheiremployabilitybymovingfromtraditionaltechnicalskillstowardstheattainmentofarangeoftransferableskills.(14)Instead,specialschemesshouldbeestablishedtoencouragepeopletoexaminetheireffectivenessandtoconsiderawiderrangeofneeds.

0

ABCDEFGH

AThisdualeffectmeansthattherelationshipbetweenemployersandworkershasevolvedtosuchandextentthatwecannolongerexpectalong-termrelationshipwithoneemployer.

B.Itcarriesanimplicitassumptionthatweourselves,andthejobsweenter,willchangelittleduringourworkinglives.

C.Thisgrowthsuggeststhatacareerplanshouldnotbeexpressedonlyintermsoffull-timeemploymentbutshouldmakeprovisionforthepossibilityofbecomingoneofthe.

Dthisisasummaryofone’spersonallearningneedsandanactionplantomeetthem.

EConsequently,theymustnowaccommodateanumberofobjectivesandenableustoprepareforeachonacontingencybasis.

FHowever,itwarnsthatemployersoftenidentifytrainingneedsthroughformalappraisals,whichtaketoonarrowaviewofdevelopment.

G.Suchafreelanceofconsultantwouldbeconstantlyindemand.

HWewereexpectedtoworktowardsthatonecleargoalandtoconsideracareerchangeasabadthing.

PARTTHREE

Questions15–20

Readthefollowingarticleonnegotiatingtechniquesandthequestionontheoppositepage.

Foreachquestion15–20,markoneletter(A,B,CorD)onyourAnswerSheetfortheansweryouchoose.

TheNegotiatingTable:

Youcannegotiatevirtuallyanything.Projects,resources,expectationsanddeadlinesarealloutcomesofnegotiation.Somepeoplenegotiatedealsforaliving.DrHerbCohenisoneoftheseprofessionaltalkers,calledinbycompaniestonegotiateontheirbehalf.Heapproachestheartofnegotiationasagamebecause,asheisusuallynegotiatingforsomebodyelse,hesaysthishelpshimdraintheemotionalcontentfromhisconversation.Heisworkinginacompetitivefieldandneedstoavoidbeingtooadversarial.Whetherhesucceedsornot,itisimportanttohimtomakeagoodimpressionsothatpeoplewillrecommendhim.

Thestartingpointforanydeal,hebelieves,istoidentifyexactlywhatyouwantfromeachother.Moreoftenthannot,onepartywillbetryingtopersuadetheotherroundtotheirpointofview.Negotiationrequirestwopeopleattheendsaying‘yes〞.Thiscanbeaproblembecauseoneofthemusuallybeginsbysaying“no〞.However,althoughthiscanmaketalksmoredifficult,thisisoftenjustastartingpointinthenegotiationgame.Topmanagementmaywellrejecttheideainitiallybecauseitisthesaferoptionbuttheywouldnotbethereiftheywerenotinterested.

Itisamisconceptionthatskillednegotiatorsaresmoothoperatorsinsmartsuits.DrCohensaysthatoneofhisstrategiesistodressdownsothattheothersidecanrelatetoyou.Pitchyourlooktosuityourcustomer.Youdonotneedtomakethemfeelbetterthanyoubut,Forexample,dressinginastylethatisnotovertlyexpensiveorsuccessfulwillmakeyoumoreapproachable.Peoplewillgenerallyfeelmorecomfortablewithsomebodywhoappearstobelikethemratherthansuperiortothem.Theymaynotlikeyoubuttheywillfeeltheycantrustyou.

DrCohensuggeststhatthebestwaytosellyourproposalisbygettingintotheworldoftheotherside.Askquestionsratherthangiveanswersandtakeaninterestinwhattheotherpersonissaying,evenifyouthinkwhattheyaresayingissilly.Youdonotneedtobecometheirbestfriendsbutbeingtoocleverwillalienatethem.Alotofdealsaremadeonimpressions.Donotrushwhatyouaresayingputafewhesitationsin,donottrytoblindthemwithyourverbaldexterity.Also,youshouldrepeatbacktothemwhattheyhavesaidtoshowyoutakethemseriously.

Inevitablysomedealswillnotsucceed.Generallythelongerthenegotiationsgoon,thebetterchancetheyhavebecausepeopledonotwanttothinktheirinvestmentandenergieshavegonetowaste.However,jointventurecanmeanjointriskandsometimes,ifthisbecomestoogreat,neitherpartymaybepreparedtoseethedealthrough.Morecommonisacorporatecultureclashbetweencompanies,whichcanputpaidtoanydeal.Evenhavingagreedadeal,thingsmaynotbetiedupquicklybecausewhenthelawyersgetinvolved,everythinggetssloweddownastheyargueaboutsmalldetails.

DeCohenthinksthatchildrenarethemastersofnegotiation.Theirgoalsaretotallyselfish.Theyunderstandthedecision-makingprocesswithinfamiliesperfectly.IfMumrefusestheirrequest,theywilltroopalongtoDadandpressurehim.Ifalelsefails,theywilltrythegrandparents,usingsomeemotionalblackmail.Theycanalsobeverysingle-mindedandhaveaninexhaustiblesupplyofenergyforthecausetheyarepursuing.Sotherearelessontobelearnedfromwatchingandlisteningtochildren.

15DrCohentreatsnegotiationasagameinorderto

Aputpeopleatease

Bremaindetached

Cbecompetitive

Dimpressrivals

16Manypeoplesay“no〞toasuggestioninthebeginningto

Aconvincetheotherpartyoftheirpointofview

Bshowtheyarenotreallyinterested

Cindicatetheywishtotaketheeasyoption

Dprotecttheircompany’ssituation

17DrCohensaysthatwhenyouaretryingtonegotiateyoushould

Aadaptyourstyletothepeopleyouaretalkingto

Bmaketheothersidefeelsuperiortoyou

Cdressinawaytomakeyoufeelcomfortable.

Dtrytomaketheothersidelikeyou

18AccordingtoDrCohen,understandingtheotherpersonwillhelpyouto

Againtheirfriendship

Bspeedupthenegotiations

Cplanyournextmove.

Dconvincethemofyourpointofview

19Dealssometimesfailbecause

Anegotiationshavegoneontoolong

Bthecompaniesoperateindifferentways

Conepartyrisksmorethantheother.

Dthelawyersworktooslowly

20DrCohenmentionschildren’snegotiationtechniquestoshowthatyoushould

Abepreparedtotryeveryroute

Btrynottomakepeoplefeelguilty

Cbecarefulnottoexhaustyourself

Dcontrolthedecision-makingprocess.

PARTFOUR

Questions21-30

Readthearticlebelowaboutthemethodssomecompaniesarenowusingforrecruitment.

Choosethecorrectwordtofilleachgapfrom(A,B,CorD)ontheoppositepage.

Foreachquestion21-30,markoneletter(A,B,CorD)onyourAnswerSheet.

Thereisanexampleatthebeginning,(0)

TheScientificApproachtoRecruitment

Whenit(0)toselectingcandidatesthroughinterview,moreoftenthannotthedecisionismadewithinthefirstfiveminutesofameeting.Yetemployersliketo(21)themselvesthattheyarebeingexceptionallythoroughintheirselectionprocesses.Intoday’scompetitivemarketplace,the(22)ofstaffinmanyorganizationsisfundamentaltothecompany’ssuccessand,asaresult,recruitersuseallmeansattheirdisposalto(23)thebestinthefield.

Onemethodinparticularthathas(24)inpopularityistesting,eitherpsychometrictesting,whichattemptstodefinepsychologicalcharacteristics,orability￡aptitudetesting(25)anorganizationwithanextrawayofestablishingacandidate’ssuitabilityforarole.It(26)companiestoaddvaluebyidentifyingkeyelementsofapositionandthentestingcandidatestoascertaintheirabilityagainstthoseidentifiedelements.

Theemploymentofpsychometricorabilitytestingasone(27)oftherecruitmentprocessmayhavesomemerit,butinrealitythereisnoreal(28),scientificorotherwise,ofthepotentialfutureperformanceofanyindividual.Theanswertothisproblemisexperienceininterviewtechniquesandstrongdefinitionoftheelementsofeachpositiontobe(29)asthewholerecruitmentprocessisbasedonfewrealcertainties,theinstinctivedecisionsthatmanyemployersmake,basedonaCTandthefirstfiveminutesofameeting,areprobablynolessvalidthananyothertoolemployedinthe(30)ofrecruitment.

Example:

AhaveBdecideCdoDmake

0

ABCD

21.Asuggest Bconvince Cadvise Dbelieve

22.Aworth Bcredit Cquality Ddistinction

23.Asecure Brelies Cattain Dachieve

24.Alifted Benlarged Cexpanded Drisen

25.Aprovides Boffers Ccontributes Dgives

26.Alets Benables Cagrees Dadmits

27.Aportion Bmember Cshare Dcomponent

28.Aextent Bsize Camount Dmeasure

29.Aoccupied Bmet Cfilled Dappointed

30Abusiness Btopic Cpoint Daffair

Questions31-40

PARTFIVE

Questions31-40

Readthearticlebelowaboutaveryexpensivenewperfume..

Foreachquestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.

Thereisanexampleatthebeginning,(0)

Sweetsmellofexcess-forjust￡47.874abottle

Themarketingsaysitisthe“ultimatesymbolofindulgenceandtrulyimpeccabletaste〞.Anewscent,namedV1,has(0)launchedforChristmas-retailingatjust￡47.874.Themakersareproudlypromotingit(31),the“world’smostexpensiveperfume〞andareconfidentofsellingthelimitededitionof173bottles-(32)itshouldbeexactly173bottlesisnotmadeclearinthepublicityfortheproduct.

Althoughcarefullypricedatjustunderthe￡50.000mark,thisperfumeisclearly(33)somethingforanyonewhoconsiders￡30toomuchtopayforabottleofeau-de-toilette.Those(34)arepotentialcustomerswillcertainlybereassuredtolearnthatacasecoveredinrubiesanddiamondsisincludedfree(35)charge.Purchasersareassuredoffurthersavings,withunlimitedscentrefillsguaranteedindefinitely-atnoextracost.

ThefragranceistheideaofArfaqHussain,a27-year-oldclothesdesignerwhofirstmadeaname(36)himselfwithanair-conditionedjackethewasaskedtomakebythesingerMichaelJackson(37)far,MrJacksonistheonlypersonto(38)placedanorder-hewantstwo,accordingtoMrHussain.

MrHussainisunconcernedathavingnopreviousexperienceofperfumery.“It’sso(39)morethanaperfumeit’sapieceofjewellery,too.““explainedMrHussain.Heattemptedtodescribethe￡47.874sensation.“itisdelicate,fragrantandquiteunique.Whenyouopenthelid,ittakesyoutotallyaway.It’sjust(40)beingsurroundedbythousandsofwildflowersandroses.

PARTSIX

Questions41-52

Readthetextbelowaboutteam-basedpay

Inmostofthelines41-52thereisoneextraword.Itiseithergrammaticallyincorrectofdoesnotfitinwiththesenseofthetext.Somelines,however,arecorrect.

Ifalineiscorrect,writeCORRECTonyourAnswerSheet.

Ifthereisanextrawordintheline,writetheextrawordinCAPITALLETTERSonyourAnswerSheet.

Theexercisebeginswithtwoexamples,(0)and(00).

Team-BasedPay

0Team-basedpayschemesthathavebeencatchingtheeyeofmodernemployers.

00Supporterssaythattheyencouragegroupendeavourandimprove41organizationalperformance.Butsalespeople,typicallythemostself-motivated

42ofworkers,theyhavetraditionallybeenrewardedaccordingtoindividual

43performance.Soareteam-basedschemessuitable?Thekeyissueis

44whetherteam-basedpayismorebeinginlinewiththeorganization’sobjectives

45thanpaywhichbasedonindividualachievement.Introducingateampay

46schemecanbecomplex.Thebiggestproblemisfordefiningtheteaminthefirst

47place.Anotheristhatteampayschemeswon’tworkiftheactions

Ofone

48individualmakenoimpactonthoseofanother.Youshouldneedatrueteam.

49likeafootballteam.Whereallthemembersareinterdependent.Whensalesstaff

50canbelessreceptivetoteampayschemesbecausepersonalmotivationcan

51beanimportantboosttoperformanceWhattheyneedistheirencouragement

52toperceivethatthewidertermofthecompanyoverall:production,administrationanddispatchallaffecteachother.

Writing1hour10minutes

Partone

Question1

●ThegraphsbelowshowtheperformanceofaEuropeancountry’smanufacturingandagricultural

Sectorsintermsofexportsandimportsbetween1991and2001.

●Usingtheinformationfromthegraphs,writeashortreportdescribingthegeneralmovementsinexports,importsandtheresultingbalanceoftrade

●Write120-140words

Parttwo:

WriteananswertoONEofthequestions2-4inthispart.Writeyouranswerin200-250words.

Question2:

●TheManagingDirectorofyourcompanyororganizationhasannouncedthatreportsonperformancearetobeproducedbyalldepartments.YourHearofDepartmenthasaskedyoutoproducethereportaboutyourdepartmentfortheManagingDirector.

●WritethereportfortheManagingDirector,explaining:

AWhataspectsofyourdepartmentfunctionmosteffectively

BWhichaspectismostinneedofimprovement

CHowthisimprovementcouldbeachieved

Question3

●Youworkforanemploymentagency.Thefollowingispartofaletteryouhavereceivedfromacustomer:

Thetemporaryadministrativeassistantyousentuswastotallyunacceptable.IcertainlywillnotbeusingyouragencyagainwhenIneedtemporarystaff.

●Writealettertothecustomer:

Aapologisingforhavingsenttheunsatisfactorytemporaryworker

Bgivingreasonsforwhathappened

Cexplainingwhywhathappenedwasexceptional

Dofferingsomesortofcompensationtothecustomer

Question4

●YourManagingDirectorhasdecidedthatthecompany’swebsiteshouldbeimprovedandhasaskedyoutoconsiderwaysofgoingaboutthis.

●WriteaproposalfortheManagingDirector:

ASunmarisingthestrengthsandweaknessesthecurrentwebsite

Bsuggestingnewservicesandinformationtobeprovidedthroughthewebsite

Cexplainingthebenefitstheimprovementswouldbring.

Listening

Partone:

Question1-12

●YouwillhearaconsultantgivingatalktoagroupofUKbusinesspeopleaboutexportingtotheUnitedArabEmirates(UAE)

●Asyoulisten,forquestions1-12.completethenotes,usinguptothreewordsoranumber.

●.Afteryouhavelistenedonce,replaytherecording.

ThebusinessMasterClass

Arrangementsforparticipants

1Theeventwilltakeplaceover

2Seminarorganizedby

3Thetitleofthelastsessionwillbe

4TousetheNewCityHotelcarpark,delegatesmustobtaina

DrSangalli

5DrSangallihasadvisedmany

6Thenameofhisconsultancyis

7Heistheauthorof

8InEurope,heisthebest-known

TheBusinessMasterClass

9tobecomemore

10toestablishnew

Twooutcomesofsession:

11designyourown

12takeawaydocumentscontainingactual

Parttwo

Questions13-22

●Youwillherefivedifferentbusinesspeopletalkingabouttripstheyhaverecentlybeenon.

13

14

15

16

17

Atosupervisestafftraining

Btoholdjobinterviews

Ctointroducenewpolicy

Dtovisitpossiblenewpremises

Etoobserveworkingpractices

Ftomeetanewmanager

Gtosignanewcontract

Htodealwithacomplaint

Tasktwo-problem

●Forquestion18-22,matchtheextractswiththeproblem,listedA–H

●Foreachextract,choosetheproblemdescribed

●writeoneletter(A-H)nexttothenumberoftheextract

18

19

20

21

22

AIforgotadocument

BMyhotelwasnoisy

CIwaslateformeeting.

DIdidn’tunderstandsomefigures.

ETheserviceatmyhotelwasbad.

FIhadsomewronginformation

GIdidn’thaveaninterpreter.

HIexperiencedcomputerproblems.

PARTTHREE

Question23-30.

●YouwillhearpartofaconversationbetweenamanagementconsultantandtheHumanResourcesmanagerofJenkins,acompanywhichmanufactureschildren’sclothing.

23WhatissaidabouttheownershipofJenkins?

Athefounderhassoldthecompanytosomeoneelse.

BJenkinshasmergedwithanothercompany

CTherehasbeennochangeofownership.

24WhatdoestheHumanResourcesmanagerseeasthemainexternalthreattoJenkins?

ATheirretailersarebecominglesswillingtopaytheirprices.

BConsumersarebuyingmoretop-of-the-rangechildren’sclothes.

CMoreandmorecompaniesareproducingchildren’sclothes.

25TheHumanResourcesmanagerseesthecompany’smainstrengthasthefactthat

AIthasseverallong-termcontracts

Bitmakesproductsofhighquality

Citsdistributionsystemisefficient

26TheHumanResourcesmanagerbelievesthatJenkins’mainweaknessatpresentisthat

Athemachineryisinadequateforcurrentrequirements

Bthemanagementstyleisoutoflinewithmoderndemands

Ctherelationbetweenmanagementandworkersarepoor.

27AccordingtotheHumanResourcesmanager,whydomanymachinistschoosetoleave?

ATheythinkthattheycangetbetterpaidworkelsewhere.

BTheyfeelthattoomuchisexpectedofthem

CTheylackconfidenceinthecompany’future

28Whenworkingtoproduceabatchofclothes

Aeachteamisresponsibleforaparticularoperation

Beachmemberoftheteamproducesacompleteitem

Ceachpersoncarriesoutonepartoftheproductionprocess

29.Whatchangehasbeenmadetorangeofgoods?

AAsmallernumberofitemsisproduced

BEachitemisnowmadeinsmallerquantities.

CFewernewstylesareintroducedeachyear.

30Whatissaidaboutthemachinists?

AMoreoftheirworkisfallingbelowtherequiredstandard.

BSomeofthemareearninglessthantheyusedto.

CTheyhavetospendlongerlearningtooperatenewmachines.

ThatistheendoftheListeningtest.Younowhavetenminutestotransferyouranswers

Speaking16minutes

Partone:

Inthispart,theinterlocutorasksquestiononanumberofwork-relatedandnon-workrelatedsubjectstoeachcandidateinturn.Youhavetogiveinformationaboutyourselfandexpresspersonalopinions.

Parttwo

Thecandidatechoosesonetopicandspeaksaboutitforapproximatelyoneminute.Oneminute’spreparationtimeisallowed.

ACustomerrelations:theimportanceofmakingcustomersfeelvalued

Bcompanygrowth:theimportancetoacompanyofcontrollingexpansion

CMarketing:howtoensurethatagentsmaintainahighlevelofeffectivenesswhenrepresentingacompany

PartThree:

Inthispartofthetest,candidatesaregivenatopictodiscussandareallowed30secondstolookatthepromptcard,beforetalkingtogetherforaboutthreeminutes.

Afterwards,theexaminerasksmorequestionsrelatedtothetopic.

Fortwocandidates

StaffSuggestionScheme

Yourcompanyisplanningtointroduceasuggestionschemeandtoencouragemembersofstaffatalllevelstocontributeideas.Youhavebeenaskedtoconsiderwaysofsettingupthescheme.

Discuss,anddecidetogether:

●Howtosetuptheschemesothatallstafffeeltheycancontribute

●Howsuggestionsfrommembersofstaffcouldbeevaluated.

Forthreecandidates

Staffsuggestionscheme:

Youcompanyisplanningtointroduceasuggestionschemeandtoencouragemembersofstaffatalllevelstocontributeideas.Youhavebeenaskedtoconsiderwaysofsettingupthescheme.

Discuss,anddecidetogether:

●Howtosetuptheschemesothatallstafffeeltheycancontribute

●Howsuggestionsfrommembersofstaffcouldbeevaluated

●Whatkindsofrewardswouldbesuitableforsuggestionsmade.

Follow-onquestions：

●Whichkindsofcompaniescanbenefitmostfromsuggestionschemes?

(why?)

●Whatothermethodscancompaniesusetogenerateideasforimprovements?

●Whatotherwaysarethereofincreasingstaffinvolvementinacompany?

●Inwhatwayscancompaniesobtainsuggestionorcommentsfromcustomers?

●Howimportantarenewideasforcompaniesinmaintainingcompetitiveness?Why?

Text2

Reading1hour

PARTONE

Questions1–8

Lookatthesentencesbelowandatthefiveextractsfromabookaboutstaffappraisalsandfeedbackontheoppositepage.

Whichnewitem(A,B,C,DorE)doseeachstatement1–8referto?

Foreachstatement1–8,makeoneletter(A,B,C,DorE)onyourAnswerSheet.

Youwillneedtousesomeoftheselettersmorethanonce.

Example:

Someonehasleftacompetitortojointhiscompany.

0

ABCDE

1Genuinefeedbackwouldreleaseresourcestobeusedelsewhere.

2Managersareexpectedtoenabletheirstafftoworkeffectively.

3Expertsareunlikelytofacilitateamovetogenuinefeedback.

4Therearebenefitswhenmethodsofevaluatingperformancehavebeennegotiated.

5Appraisalstendtofocusonthenatureoftheface-to-facerelationshipbetweenemployeesandtheirlinemanagers.

6Theideathatemployeesareresponsibleforwhattheydoseemsreasonable.

7Despiteexperts’assertion,managementstructurespreventgenuinefeedback

8Anincreasingamountofeffortisbeingdedica