Project_Management英文版公共課Speechanddiscussionon

ProjectManagement

RolandBergerStrategyConsultants

Rotterdam,March20032TechnicallytheProjectManagerhasfivetaskstofulfillinanyprojectClientresponsibilityBudgetresponsibilityProjectresponsibilityResponsibilityforemployeesAcquisitionresponsibilityTheProjectManager'stasksTeam-ManagementClient-ManagementProjectpreparationProjectexecutionProjectclosure135243AsuccessfulprojectleadstohighclientsatisfactionandabusinessprofitforRolandBergerStrategyConsultantsInnovationMotivationofrbteamQualityAdherencetobudgetandscheduleProfessionalconductSuccessfulfollow-upacquisitionManagementofexpectationsClientretentionBusinesssuccessClientsatisfactionSuccesscriteriaofprojectmanagementExternalsuccesscriteriaInternalsuccesscriteria4Team-ManagementClient-ManagementProjectpreparationProjectexecutionProjectclosureFortheefficientpreparationofaprojectanumberofissuesconcerningtheteamandtheclienthavetobecoveredsystematicallyChecklist:

Checklist:

CommonunderstandingofconsultingMotivationforprojectInformationaboutprojectStaffingtheprojectStructuringofprojectTechnicalpreparationRe-briefingwith(Associate)PartnerTravelandlodgingsTimescheduleConfirmationofprojectstructuringInformation/requestsInfrastructureforteamIntroduction

ofteamTimescheduleConfirmationofproposalTimescheduleTheprocessofprojectmanagement5Preparationoftheproject:Structuringofproject1.2.3.4.5.6.7.8.9.10.11.12.Projectstrategy

andvisionP&L/balancesheetCoreprocessesProductsLocationsPotentialsRevenuesPersonalcostOthercostPerformancecomponentsContractCommunicationFurtherimplementationStop-or-godecisionFinalModuleLevelPresentationsEXAMPLEProjectplanningJan03Feb03Mar03Apr03May03Jun03Jul03Aug03ff.IIIIIIIVV6Internalkick-offProjectpreparation:Checklistforinternalandexternalprojectkick-offProjectstaffingwithcentralstaffingPartner,AssociatePartnerPM,ConsultantsEditingInfo-Center1ProjectregistrationFill-outprojectregistrationformObtainPnumber2PrestructuringofprojectDefineobjectivesandhypothesisDefineprojectmodulesandinterrelationshipsAssignresponsibilitiestomodulesDefineprojecttimetable(incl.milestones)3Internalkick-offCommunicateacquisitionprocessandintroducecompanykeyplayersCommunicateprojectobjectiveandexpectationsofclientDiscusshypothesis,projectorganization,responsibilitiesandtimetableCommunicate"rulesofgame"DefineinformationrequestlistFill-outcapacityplanningtoolanddiscussseminars,vacation,…DefineInfo-ManagerCommunicatekeyprojectinformation

(e.g.boardmembers)tosecretaries4OrganizationoftechnicalinfrastructureTeamrooms,cupboards,PC,printer,telephoneandfaxlines,E-MailOfficesupplies,flipchart,overhead,metaplan,pinboard,brownpaper5ControllingofincidentalsDefinetravellingproceduresCoordinatetravelbookingsSelectaccommodation6Externalkick-offPreparationofexternalkick-offMatchprojectorganizationandtimeframewithboard'sexpectationsIntroducerbteamandtheindividualresponsibilitiesDiscussagendaforexternalkick-off1Externalkick-offShortintroductionofprojectmotivationandrbteambyboardIntroductionofrbteamPresentationofobjectives,projectorganizationandtimetableDefineprojectresponsibilitiesandcapacitiesatclient'ssideCollectindividualexpectationsofprojectresultsDefinemilestonemeetings(e.g.steeringcommittee)Checkon-sitetechnicalinfrastructure2BeforegettingtoworkWritelistofrbandclientteammembers

(incl.phone,faxetc.)DefineclearfilingsystemCommunicateaddress,phonesandfaxestorbsecretaries3Checklistforprojectkick-offs7Team-ManagementClient-ManagementProjectpreparationProjectexecutionProjectclosureChecklist:

Checklist:

Fortheefficientexecutionofaprojectanumberofissuesconcer-ningtheteamandtheclienthavetobecoveredsystematicallyStoryboardingInternalinformation

flowConflictmanagementInterfacestaffKnow-howmanagementMotivationRB-CIBudgetcontrollingConflictmanagementCommuni-cationflowMotivationPreparationforpresentationBillingInterview/workshopstandardsTheprocessofprojectmanagement8Executionofaproject:BudgetcontrollingCostdrivingfactorsSecretarialand

VisualAidscostsReducenumberofcharts

(onedocumenthandling)HandinfinalversionFeecostsEfficientallocationofteammembersTeammembersoftenworkforlongperiodswithoutbeingmonitoredGoodprojectpreparationstartRegularteammeetings"Reinventingthewheel"Utilizeinternalknow-howUnnecessaryanalysesStructuredapproachNon-standardized

chartdesignAdherencetographicsstandardsTravelexpenses/

one-daytripsCombineseveralmeetings

inonetripWorkattheclient'ssitePhotocopiesReducescopeandnumberofreportsGung-hoactivitiesEarlyplanningBeinapositiontodeliveratalltimesCostdrivingfactors9TeammanagementDevelopstoryline/storyboardDefinehypothesisDeveloplogicaltreeorlogicalgroupDevelopdraftofstoryboardDefineroughstructureforpresentationBookgraphicsCollectingofinformationCoordinationbyinformationmanager(RB)and

HeadofEDPSummarizeinformationrequestsofallmodulesDefinetimetableforcollectingdataAssignbudgetforinformationresourcesAnalysis/projectworkDefineRolandBergerteamMondaymorningmeeting(informationexchange,nextsteps)Checklistforprojectexecution123ClientmanagementDevelopstoryline/storyboardDiscussstoryboardwithclient'sPMCommunicatestoryboardtoprojectteamsInstallfeedbackcycleCollectingofinformationDiscussandprioritizeinformationrequestwithclientDiscusstimetableforcollectingofdataAnalysis/projectworkDefinejoursfixeforjointprotectteam

(projectcoordination)Defineworkshops,interviews,progresscheckpointsDefineallToDo'sinathoroughactionplan(e.g.MaMatool)Weeklycontrolofprogressineveryteam12310ProjectdocumentationKnow-howdevelopment/

transferAdministrativeprojectclosureFeedback&assessmentContinued

clientcontactTechnicalcheck-outFollow-up-acquisition/clientretentionFeedbackby

ProCLIENTFarewell1,000mileinspectionTeam-ManagementClient-ManagementChecklist:

Checklist:

FortheefficientprojectclosureanumberofissuesconcerningtheteamandtheclienthavetobecoveredsystematicallyTheprocessofprojectmanagementProjectpreparationProjectexecutionProjectclosure11ProjectdocumentationFilloutBRAINinventorysheetClearprojectfilesof"uselessbaggage"CentralstoringofallprojectfilesbyoneconsultantIdentifyinterestinginformationforInfo-CenterSummarizekeyratiosanddefineimportantinformationtobemultipliedwithinCCProjectassessmentBottom-upassessmentTop-downassessmentJointfeedbackwithinteamServicesfeedback(Graphics,Editing,Info-Center)Analysisofusedbudget(fees,incidentals)FuneventifbudgettargetismetFinancialclosingCheck/sendfindinvoicesCloseprojectnumberandtravelexpensesClaritybonusagreement/successfeesChecklistforprojectclosure123ClientsatisfactionAskclienttofill-outProCLIENTformInformalfeedbackinterviewwithclient'sPM

and/orboardIdentify/discusspotentialareasforfutureRolandBerger–StrategyConsultantsprojects(e.g.1,000mileinspection)FarewellofclientteamOrganizefarewelleventWritethank-youlettertokeyplayersInformalfeedbackinterviewwithkeyplayersHandingoverofprojectresponsibilityDefineprojecttimetableandimplementationschedule/responsibilityThoroughhanding-overofdocuments,data+filesReturnallborroweditems!123Cultivationofclientrelati